Awful Experience with Delivery and Installation of Appliances from BBY

I went to the Best But in College Park, MD on 02 March 2015 with the intention of buying an appliance suite (refrigerator, range, and dish washer). A sales associated assisted me promptly upon entering the store, and I let him know what I needed to purchase and that I would need delivery, installation, and haul away for all three items. He stated that the delivery, installation, and haul away was included with the price of all three items, and we scheduled my initial delivery date for 13 March 2015.
The evening before my delivery, 12 March 2015, I got a call from the Geek Squad giving me a three hour window they would be there to deliver and install my items. In going over the order with the representative I asked if the same crew dropping off the appliances would be installing the plumbing for the dishwasher. Contrary to what I was told in the store at the time of purchase, the representative on the phone notified me that a dishwasher installation was not sold to me and the following day the only thing the crew would be doing is dropping off the dishwasher. She then instructed me to call the store to see if there was any adjustments that could be made that would not change my delivery date the following day.
So, I call the store and explain what is going on to the representative in customer service. He instructs me that he cannot add the installation on to the order for the next day because the route has already been made and the warehouse told him its too late to change. So, instead he, in conjunction with his manager, said he can add the dishwasher install for a later date that I was available, but the delivery of the range and the refrigerator would remain for the following date. After about 45 minutes we work through the kinks and he lets me know he will call me back the following day to give me a solidified date and time that the dishwasher can be installed.
So, the following day comes and the time frame for my delivery and installation of the range and refrigerator comes and goes without hearing a word from Best But or the Geek Squad. So, I call customer service and the rep I'm speaking with lets me know that whatever the in-store rep did over the phone the following night put the entire order into reschedule and nothing would be delivered to me that day. Imagine my frustration because I've taken off from work to take possession of appliances that AREN'T GOING TO SHOW UP. Immediately, I hang up with customer service and go into the store where I originally purchased the appliances. I was told it did in fact get pushed into reschedule and my only option was to reschedule the delivery AGAIN. After working with both the rep and the General Manager in-store I was able to get the delivery rescheduled for 23 March 2015 with the dishwasher installation added to the order for free since it was an error caused by a Best Buy employee.
On 21 March 2015, I got the calls from the automated system giving me my three hour window the installers would be there on the 23rd of March to install my items. On 23 March 2015, the crew with the refrigerator and the range showed up first. They asked me to come to the truck upon arrival because there was some issue with the refrigerator and they wanted me to see it before they unloaded it and brought it up to my home. The refrigerator of course shows up badly dented on the door, so I refuse it because I haven't gone through all of this to take possession of a damaged product. The delivery man let me know that if I did take possession of it, they would offer me some discounts because it was damaged. I said no thanks and he called customer service for me to speak with a woman at the warehouse about the damaged product. The woman at the warehouse said she was going to check their inventory and call me back within a few moments to reschedule a new unit to be sent out. They install the range without an issue. Next, the dishwasher team shows up and that goes off without a hitch. Of course, I didn't hear back from anyone at the warehouse at all that evening to reschedule the delivery of a new refrigerator.
All in all, this has been a HORRIBLE experience with Best Buy. As a loyal Elite Status Rewards Zone customer and a former employee of the Best Buy in College Park, MD, I can say after this appliance experience, Best But has lost a lifelong customer. The level of customer service I received was sub-par and their attempts to correct an issue that started with their employee giving me improper information about installation being included in the price of all the appliances made the situation worse. I ended up returning the refrigerator because I refuse to wait any longer or go through anymore drama in order to take possession of something I paid for twenty days ago and can't receive because of Best Buy's inability to get their act together. I ended up purchasing a refrigerator from Sears immediately after cancelling my order for the one from Best Buy and it was delivered next day and damage free.

Hello canbro34,
The purchase and delivery of new appliances should be exciting and fun and not result in the kinds of tribulations that you describe. Our representatives should ensure that you have everything you need for a successful delivery and installation and I was surprised to read that the did not. I apologize for your having to cope with this frustrating experience.
I was gratified to read that the store's general manager was able to work with you to help assuage some of the problems that were created. It was regrettable that the refrigerator arrived damaged, but I was happy to hear that the delivery and installation of the other appliances went smoothly.
Although I understand your reasons, I was dismayed to read that you elected to purchase your refrigerator from a competitor and that this experience may influence your future shopping destination. It is my hope that you will give Best Buy another chance one day soon.
Please know that I am sincerely grateful that you took the time to share your experience with us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

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My Awful experience with bestbuy and bestbuy support

I ordered a Cybertron PC from Bestbuy.com on 4/21 and recieved it on 4/25. Everything appeared to be in working order until I downloaded a program to help me with the fan speed on the computer and realized that most of them weren't working! After seeing this I contacted bestbuy thru e-mail and was told that it was within the window to return and I would hear from them in 3-5 business days. I was excited. Fast forward 7 days later And I contact the Twitter team asking what is going on, They say to email them @ [email protected] and theyd respond promptly. Fast forward another 3 days and I just contacted them again. I've still heard absolutely nothing from anyone outside of the first e-mail from support telling me someone would contact me. I originally wanted an exchange but now I am demanding a refund for this awful customer service, the lack of response and just overall bad experience. I will never order any product ever again from bestbuy after this.

Greetings AdamB413,
We received the e-mail you sent to our Twitter address over the weekend and Brendan, a member of our Social Media team, will be replying to that message. Please keep an eye on both your inbox and junk mail folders over the next few business days for additional communication.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Master data datasource for the point of delivery and installation.

Hi,
Can any one help me with the Master data datasource for the point of delivery and installation.
Currently i am using ouc_instfacts for installation facts.
With Thanks& Regards,
Shakthi.

Hi Shakti,
I guess you are asking for assignment of installation to POD (table euiinstln)?
Then you should check 0UC_PODINST_ATTR.
Best regards
Harald

Cross-Company Stock Transfer with Delivery and Billing

Hello Fellow Experts and Friends,
I have a situation at a client in California. The client does Make-to-Order sales. The only materials kept in inventory are raw materials and NREs. This client has plants in several countries around the world but only two are on SAP. The current version is 4.6C.
The scenario goes like this. The plant in China (CC: 2020, Plnt: 0020) wants to order raw materials from the US plant (CC: 1010, Plnt: 0010). If the US plant does not have enough stock in inventory, an order needs to be placed with a local vendor. When all materials a re available to ship,we need to deliver to and invoice the China plant. Additionally, shipment notification needs to be sent to the plant in China.
IWould someone please be so kind as to helpme with a "Best Practice" process flow for Cross-Company STO with Delivery and Billing? I also need guidlines for customizing the process in the IMG. This process must include issuing a PO to a local vendor for ordering additional inventory. For the shipment notification, I was thinking of an EDI Advance Shipment Notice if the receiving plant uses EDI. I need a different option, If the receiving palnt does not use EDI.
I am open to your suggestions.
Thanks,
AJ
Edited by: Arthur Hawley on Sep 8, 2009 10:56 PM
Edited by: Arthur Hawley on Sep 11, 2009 4:46 PM

Arthur,
Once this is correctly set up it works very, very well. And the cross-company supply scenario is actually fairly simple, streamlined and automated. However, this is NOT such a simple process to set up.
True cross-company supply, all the way through, requires a LOT of configuration which ties in SD, MM, FI, and EDI. It uses "wrap-around" IDocs to do some of the cross-posting in other company codes. There is also the issue of Intercompany markups, as well as Intercompany eliminations.
There are LOTS of folks who do the painful process of the FULL Order to Cash in one company code, and the full Purchase to Pay in the other. But this is NOT the right solution and requires almost twice as much transaction processing.
Just for the Intercompany setup, start to finish, I've been working on a "cookbook" to set up all of the modules for almost 10 years now. I've done it several times, at several companies and it works very well once it is all in place. However, that cookbook document is about 100 pages long (config settings, IMG settings, master data requirements, EDI settings, etc.).
Also, in your scenario you are talking about multi-sourcing parts from other locations. All of the related MRP settings are a separate setup issue.
What you are asking is WAYYYYyyy beyond the scope of forum posting. So if your company or client could use some help, please feel free to contact me.
Bill Wood - President
R3Now Consulting
http://www.r3now.com SAP thought leadership!
Platinum SAP Solutions
(704) 905 - 5175
http://www.linkedin.com/in/billwood

MY BAD EXPERIENCE WITH CHAT AND VISION

In my personal e-mail I received publicity inviting me to purchase a Skype credit gift card. I thought it was a nice offer and I happened to have a friend that had the need and could use such a gift. I procedeed to purchase a $10 dollar gift card, I did the transaction from Colombia and sent it to my friend in the US. Shortly after the purchase I received a message warning me that my order was being under security scrutiny. I found it unexpected and unjustified (Is my $10 dollar order a security risk of some sort?), but I thought that maybe it was because it was an international order, and I understand the need for security in online transactions, so I decided to not worry, trusting in the spotless service that I have had from Skype up to that point. At that moment I noticed that the one providing the service was no Skype but Chat And Vision (whose website, by the way, looks far less friendly than Skype's).
Then I received an Email telling me that the order has been rejected. No justification, no explanation. Just a politely worded but most unhelpful and uninformative e-mail. It made a point of telling me that they didn't retain the payment, yet my card was charged and no refund has been made so far. I replied the e-mail asking for a reason, and how to get a refund. I received the automated reply telling me that somebody would contact me the next day. It's been a day and no reply so far.
Searching online I found mine was only one in a long list of blunders and poor service from Chat And Vision. The complains on forums and online outnumber the claims of good service. Mine is a very small case compared to other complains I have read about. It was a small purchase for a smal amount, but it turned into an unexpectedly unpleasant experience for something that should have been a simple purchase ( Am I really such a security risk that I can't be allowed to place an order for a gift card?)
In the end I feel that I was snared into a trap with that offer. I trusted, I paid, didn't receive the goods, haven't yet received the refund, my friend really needed that gift and had to do without, which caused him inconvenience, my high regard from Skype has been tarnished, and I'll hesitate to make new purchases of Skype services in the future, if they keep being powered by Chat And Vision.

Some updates: I received two e-mails from Chat And Vision, regarding my two questions as to why my order was rejected and how to get my money back. These are the answers:
The first one (Ticket ID: PBF-650-80186), says: "Thank you for your email. Firstly, apologies for the inconvenience this may have caused to you. Unfortunately, due to security reasons I am unable to divulge this information. However, should you wish to make another purchase with us again, we will try to process your new order instead".
Polite but uninformative. Notice that beyond an unfocused general apology it does not acknowledge any problem nor does pledge any improvement, just a vague statement that they may allow me to use it's service again if I choose to try (not exactly reasuring).
A second answer to a second e-mail says: (Ticket ID: SVN-701-71147) "Thank you for your email, please be assured the money will be refunded back to you."
That's all. Again polite but no useful information, just a vague assurance of refund, somehow, someday into the indefinite future. If it happens I'll post it here but I'm not holding my breath.
Reading other answers from Chat and Vision posted online here and on other forums dealing with their service, there appears to be a pattern of politeness, vageness, refusal to acknowledge problems and absence of a pledge to improve. Their costumer care seems designed to placate the user without promising to get better, and is so devoid of helpul attitude that it makes me believe that their messages are redacted by a software program, and consumer complains never reach any administrative person. I might be wrong but the doubt has been sown which is a shame. Up until now I was very vocal on my praise for skype, recomending it to family and friends as a very useful and good service, but this experience with Chat and Vision, and my discovery of their costumer service history online, has set me thinking about looking for alternatives to Skype, and certainly has dissuaded me to recomend Skype to anyone ever again,or at least while their sales are still managed by Chat And Vision, or at least while Chat and Vision continues its customer service attitude, polite on the surface but haughty and unhelpful underneath.
If there are new updates I might post them here, but for now I will not pursue the matter further since the amount involved was small and I see no point in sending more e-mails to Chat and Vision. I just feel bitter that the great service that I felt was Skype has ben tarnished by this experience. Just some final thoughts:
I do not complain that my order was scrutinized by security reasons, I understand the risk of illegal activity on online transactions, and the need of online companies to be careful, but the process Chat and Vision used seemed overly unconcerned for the confort of the consumer. It took around a full day for my order to be scrutinized and then rejected, which did let me for a long time in the dark not knowing if my gift would reach the friend I wanted to give it to. This is 2014, does Chat and Vision not have the tecnology to do a better and faster process? Do they scrutinize online orders by hand? I have read more cases similar to mine here on this forum, which to me implies that Chat and Vision are overly and unnecessary zealous on their security procesess. ( Also it is jarring that they seem to consider their clients to be criminals, for no reason at all and with no opportunity to contest the charge.)
If they are going to reject a transaction on security reasons, why not do it before the payment is processed, not after, which can be stressful to the consumer that gave the money and didn't receive what was advertised, for no real reason. Seems to me there is a mistake in the way the system is set, or there is a clear disdain of what the client might think or feel.
I think that's all. Thank you if you went all the way thru this overly long rant. If you are a consummer beware that when you buy services from Skype, you are not buying from Skype but from somebody else and that somebody else does not have a spotless record. If you are an administrative person from Skype or Chat and vision, I hope you eventually prove me wrong about your unconcern for the welfare of the consumer. My experience so far is not encouraging but that may change.
Have a good one.

Issue in Intracompany STO with Delivery and Billing

Dear Experts,
In Intra Company STO with Delivery and Billing, pls help to map this scenario:
During PGI Supplying plant stock a/c credited. and debited to some interim a/c.
During GR at receiving plant this interim a/c credited against the receiving plant stock a/c.
This issue mainly arose b'cause in ordinary cases during PGI itself the stock a/c value updated, even when the goods r in Stock in transit.
Thanks and regards
sBk

Hi,
During Intra company Stock trasfer below acc. entries happen:
at the time of PGI
movement type (641)
Stock A/c receiving plant : debit (BSX +)
Stock A/c issuing plant : credit (BSX -)
But at the time of receiving goods (GR) at receing plant:
only impact the inventory entries. No accounting entries.
SAM

STO with delivery and Billing

HI,
STO with delivery and Billing
Material is valuated in MAP
When doing PGI system picks the MAP of the issuing batch and this is what SAP provided
Nw we need to transfer(PGI) @ the purchase price of the material in the supplying plant
How to configure that
Do we have any control on the price during PGI
How can i use the help of ABAP ers for this
sapmmlearner

Hi,
If material is not maintained for batch, then system picks MAP during PGI as it is having price control 'V'.
To get desired result, you have to go for batch valuation. ACtivate valuation category for your plant.
Maintain 'X' in accounting 1 view in material master.
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This is my experience with MSI, and their NVIDIA GTX 570 reference card.

Hello my name is James king.
and This is my experience with MSI, and their NVIDIA GTX 570 reference card.
(5/27/12) Day one. I update my driver from Beta 301.24 To WHQL 301.42. and as you would expect, it worked. so i restart and go play kerbal space program (if you haven't played this go, play it now i love it) 5 minutes later it starts artifacting, eg. textures stretching, random green spots. "ugh" so i start troubleshooting, reinstall revert and so on. later i give up and go play Portal 2, i load the game opening screen i see lots (100-250) of little flickering green dots. first instincts says its the cable, test nope. then maybe the screen, test nope. i keep testing throughout the night, to no avail.
(5/28/12) so to the internet, for help. 3 hours later nothing, but people with bad cards. at opening i call NVIDIA Tech Support, they say to call MSI so i do. 3 calls no pick up, 4th call and i get a "Support technician" who is no help, says to fill out a RMA form online. and so i do more troubleshooting for the rest of the day. and i give up, and go to bed.
(5/29/12) i fill out a RMA form, end of day i get an email from MSI that says; "Dear Valued Customer [email] your RMA is pending approval, and you will get an email within 1 weak with shipping information.
(6/1/12) shipping information, instructions, but no shipping label.
(6/4/12) i ship the card, via UPS
(6/12/12) after using the most round about route eg. it got to MSI.
United States 06/04/2012 6:40 P.M. Order Processed: Ready for UPS
[my city], MS, United States 06/04/2012 9:10 P.M. Departure Scan
Jackson, MS, United States 06/05/2012 12:15 A.M. Arrival Scan
Maumee, OH, United States 06/07/2012 3:40 A.M. Departure Scan
Hodgkins, IN, United States 06/07/2012 7:00 A.M. Departure Scan
Hodgkins, IL, United States 06/07/2012 2:42 P.M. Departure Scan
Vernon, CA, United States 06/11/2012 10:30 P.M. Departure Scan
Baldwin Park, CA, United States 06/11/2012 11:05 P.M. Arrival Scan
Baldwin Park, CA, United States 06/12/2012 9:42 A.M. Delivered
(6/13/12) email from MSI, says they got it.
(6/14/12) email from MSI, says it is in procesing.
(6/20/12) email from MSI, saying they shipped it and that [this] is the tracking number.
(6/26/12) end of day. i receive the card, and see the case is badly scratched. i install it in my pc and hey it worked (for now). watch some YouTube, and go to play skyrim. start up load my save and i make one step, and my pc hard freezes. "sigh" half an hour later, i give up and go play minecraft 10 minutes in, and it hard freezes. so now more troubleshooting,5 hours later no luck.
(6/27/12) i have called MSI Tech Support 2 times, when they picked up the phone they say to call customer service. 7 calls later no pickup.
and that is it MSI have sent my on the run around too long.

So are you asking us for help with your PC issues or simply complaining to us about your RMA which we on this forum have nothing to do with. We are MSI product users here the same as you and we are helping each other out with problems on their PCs with their MSI parts. If you need what help we can offer assisting you with a problem then start a new topic and we'll do the best we can to help you.

FAQ: Where can I get help with downloading and installation?

See this page for options for contacting Adobe regarding problems with downloading and installation:
"Contact support - download and installation"
You can ask questions and search for answers on the Adobe user-to-user forum dedicated to downloading, installation, and setup.
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Hello,
This kind of question is best asked in the Windows Forums, however I've had some succession with a similar issue myself.
Non-Genuine Windows means that it can't authenticate your copy of Windows.
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Click on the Start Button and type: CMD (into the 'Search programs and files' field in the Start Menu)
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In the CMD window, type: slmgr.vbs -ipk <type your product key here>
To activate windows after changing the key, type: slmgr.vbs -ato
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If by chance the windows 7 types are different (One is Home premium say and the other is Business) then you will need to uninstall that copy of Windows 7 and install the new one. If your using BootCamp then you will need to go into BootCamp under system preferences and remove that copy of Windows (delete it)
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Best of luck

Does anybody have any experience with keyloggers and a good program to detect one on your mac? I think I may have one.

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Cheers
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[email protected] wrote:
>Anyone got experience with LabView and JTAG ? >Especially in system programming
of Altera and FLASH

This my first experience with itunes and using a gift carddownloaded an album and only half of a few songs played before jumping to the next song

This is my first experience with itunes and I chose to download a Mark Knopfler album. The first three songs stopped half way and instantly started the next song. How do I re-load the songs since i now "own" them? Thanks. Luce.

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
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Experiences with Yosemite and Mainstage

Did any of you try Yosemite yet? I'm eager to upgrade but I'll wait with upgrading till next week when I have a couple of days without gigs. Would like to hear your experiences with Yosemite and Mainstage (3).

I tried Yosemite with MainStage a while back, while Yosemite was still in beta. At first, everything seemed fine. About an hour or so after starting MainStage, we took a break. When we got back on stage, I went to play and there was about a full second of latency! I had to restart MainStage in the middle of a song.
After about the third time this happened to me, I reverted back to Mavericks, and the problem hasn't happened since. Thus, I'm nervous about upgrading to Yosemite again...
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Anybody experience with SAP Reliable Messaging (SAP-RM) from BizTalk?

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Has anyone experience with using SAP Reliable Messaging (SAP-RM) between BizTalk and SAP’s Enterprise Services?
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I have searched, but didn't find any resources related with SAP Reliable Messaging (SAP-RM) from BizTalk, only found the resources about Web Services Reliable Messaging. I hope it will help you.
http://help.sap.com/saphelp_nw04s/helpdata/en/46/9743916d1115ece10000000a114a6b/content.htm
http://integr8consulting.blogspot.in/2013/11/ws-reliablemessaging-ws-rm-between-ibm.html
http://scn.sap.com/thread/798701

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We have an environment where there are dozens of separate AD forests, none of which have (or can have) any trust relationships.
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Today we do an awkward launch of iexplore and some screen scraping, but it requires manual intervention to get it to work, and we'd like to fully automate the process.

You should consider to use a certificate enrollment web services (which are intended for such scenarios):
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My weblog: en-us.sysadmins.lv
PowerShell PKI Module: pspki.codeplex.com
PowerShell Cmdlet Help Editor pscmdlethelpeditor.codeplex.com
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Awful Experience with Delivery and Installation of Appliances from BBY

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