Awful service from BT. But it isn't their fault! R...

Question

I have had poor service since moving to this house back in October, finally today I got the news I didnt want to hear, the BB is bad, BT are sorry but it isnt their fault and they are not obliged to do anything about it, as per the terms and conditions in my contract.
Aluminium cables from the cabinet to my house cause loss of BB and only 500kbps when it is working... BT said: "Due to its very nature, aluminium lines are more susceptible to interference than copper lines, which in turn can cause broadband problems. For this reason we are unable to assist with the broadband issues further unfortunately."
I asked for a reduction in price as I pay for option 3 up to 8Mbps. BT said "I am unable to offer a reduction in price, as under our Terms of Agreement we “aim to provide a continuous, high-quality service but we do not guarantee either the quality of the service or that the service will be available at all times”.
So there you have it, BT do not and will not promise any kind of service and furthermore if you find the service you are getting to be of unacceptable quality as clearly mine is, then thats OK becasue BT dont promise any kind of quality either.
You can't make that kind of rubbish up. Straight from the horses mouth, BT insist I pay them for a service thay cannot deliver as they never promised to deliver it in the first place. I'm gonna send this to The Sun, I hope they print it.

Answer 1

Yes I am rural BT is the only option, I can take many other ISP's but the reality is they will all use BT's old, tired aluminium telephone cables to get to me. BT mailed me and said that my situation will improve when they role out FTTC. I mailed back and asked if they will replace the aluminium from cabinet to me as fibre to the exchange will make zip difference to me unless they do. They didnt reply. The UK is certainly very behind the rest of Europe, I worked mostly in Europe and the Middle East for the past 16 years or so. I came home last year then moved house to the country. Its here I see the difference most. In my old place in the town I was getting around 2mbps. That is poor. No other word for it. But now I get 500kbps and that is just 3rd world rubbish, it is nothing short of embarrassing. Infact I have had faster internet connections in the Middle East.
BT in its current form simply has to go. It cant, wont and doesn't achieve, even their contracts are written in such a way that encourages them not to try. They should be forced to sell off the lines IMHO, all of them. If nothing else it would make me happy to see the back of such a slow, lumbering, dinasour of a utility that takes complacency to new levels and has re-written the "how to be bad at customer service" book. At least in my case.