Awful Service - what am I paying for?

Have the cuts becomes so bad that there is nobody left in Broadband Support? I have had a fault on my broadband for over a week now. I have called support I have joined the chat online for support and I emailed them> Despite all of this I have yet to get any form of response from BT.
This is pathetic, I pay for the business package to allow me support when I need it. I have cable broadband for contingency but that is not the point, I still expect to get BT broadband if I am paying for it.
SHOCK HORROR - someone from India just called me after my umpteenth attempt to phone support. He says they are very busy...he'll call me back in 10 minutes to deal with my fault.
If he is busy why is he calling me to make himself more busy??
Contact ends in January and I will be kicking BT into touch..my business is struggling as it is but if I ran things like BT run their support then I would be dead and buried.

What a **bleep** up!
The guy from India did call me back. We had the usual "power recycle" blurb and then eventually he got down his script and consented to perform a line test. I had to unplug the phone and he called me 20 minutes later on my mobile. You couldn't make the next bit up.."This is a business broadband account so I cannot help you!"
He then transferred me to Business and after yet another wait I spoke with someone in the UK called Paul. I had not even finished explaining my fault when I was cut off
I have always had problems with BT broadband but I was tied into a 2 year contract - something they are full aware of! My broadband is up and down more often than a fiddler's elbow.
The first fault was caused by poor installation. They drilled the hole through my wall so that water could run down the cable and into the back of the socket. It eventually corroded and they had to come out and fix it. I stressed to the engineer that I was not at fault and he agreed. I still had a bill for £190 though!!
Pathetic service...cannot wait to leave BT!

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    LauriesWorld wrote:
    First of all, let me start by saying I'll be very surprised if this actually gets posted.  Took about 10 mins just to get to this point.  Funny how of all sites, Verizon's load the slowest.  You'd think they'd take extra measures to make this a better experience than getting asked over & over to log in after you already did, then it takes minutes (instead of seconds) just to load a page that needs another page that needs another page...
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