Awful sound distortion with colour ipods and etymotic er4-p

Dear Apple - can you please contact me about this and let me know if this problem is a) recognized and b) going to be fixed shortly.
If anyone else has any info on this please let me know.
Thanks

I've spent a few hours on this. I called Etymotic and they said buy the convertor cable. Someone mailed me and said, that will reduce the output (volume) and sound quality. Apple Europe thought they knew of the problem but it wasn't recorded on their support database and they would not contact someone like a product manager or support manager to confirm either way. So now my ER4-Ps are useless | or my ipod is useless and I am going to return it if apple can't tell me what's going on.

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Awful sound distortion with colour ipods and etymotic er4-p

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