Awful, terrible, good riddance Verizon

Goodbye Verizon Wireless, I'll NEVER come back. Last month, I bought a new phone, activated it on a new carrier, which canceled my service with Verizon Wireless. My contract was up in less than a month. So what does Verizon do? They charged me $140 early termination fee, for cancelling 3 weeks before my contract was up. I expected an early termination fee, but $140 for less than a month? Bad call, corporate postpaid greed. Like I told the customer service guy when I called "This is exactly why I left Verizon, the reason you regularly have the lowest customer service rating in the country year in and year out, and why a lot of people I know intend to leave you after their contract is up. Your practices are awful, your customer service is awful, and I'll use two tin cans connected with a string before I ever come back to your awful company." I had already decided to leave Verizon due to its blundering of timely updates (I had a Galaxy Nexus, Nexus devices are supposed to get updates first, and fast. My CDMA Nexus was routinely the LAST variant of the phone to receive updates), blocking of Google Wallet (simply to cut out competition for ISIS), and increasing rates. I also wasn't happy that in order to upgrade my phone, I would lose my unlimited data, or I could buy a phone for full retail, activate it on Verizon network, and retain my unlimited data. BUT, if I bought my own phone for full retail, I would have still had to pay for the hidden subsidized charges in my bill, and not receive a reduced bill even though I didn't get a subsidized phone through Verizon. So I bought a Nexus 5. There is a reason Google didn't release a CDMA variant Nexus 5. It had nothing to do with the CDMA technology, but because of Verizon's continuous update blunders, blocking of Google apps, and insistence of installing their junk bloatware on phones. For the past year, I have advised friends and co-workers to stay away from Verizon when shopping for a carrier, and I will definitely do my best to shy people towards ANY other company when I can.

Wholeheartedly agree with all you've posted. Unfortunately I'm stuck with them for another year, then I'm going to jailbreak my iPhone and take it to another carrier. I have awful coverage here at my new home in Florida and literally the only place I can make a call and not have it drop or the voice drop out is in the Master bedroom - and even that's not too good. Can you hear me now, VZW? I live 4 blocks from US 19 here in west Florida and cannot make a phone call with any degree of confidence that I'll be able to hold an intelligible conversation
The final straw is this new "Family Plan" that I'm forced to use when I only have my phone on the account. The same plan can be had from T-Mobile for $20 less per month. It was only $10 more until I opened my bill this month and discovered the data rate hike that we weren't notified about. Oh, yeah, and the usual fees, taxes, etc. that are never fully explained, and can't be.
There is another experience I had with VZW that I could write about, but it's too long to bother. Customer service is a total joke, and VZW doesn't care a whit.
Worst company I've ever dealt with, and that's the truth.

Similar Messages

Good Riddance Verizon

When my wife got us involved with Verizon through a bundle with Direct TV, I told her how Verizon was the worst company that I have ever had to deal with professionally, but she had already locked us into a contract. Years of terrible service, internet speeds that are unusable for large chunks of every day, throttling and God knows what else have led me to finally being rid of this company. The final straw was having a "technician" come out a month ago to tell me the problem was "Internal wiring", claim to fix it, charge me and then having the service go back to unusable within a few weeks.
Verizon has never delivered the speeds that I am paying for.

izmorrow wrote:
When my wife got us involved with Verizon through a bundle with Direct TV, I told her how Verizon was the worst company that I have ever had to deal with professionally, but she had already locked us into a contract. Years of terrible service, internet speeds that are unusable for large chunks of every day, throttling and God knows what else have led me to finally being rid of this company. The final straw was having a "technician" come out a month ago to tell me the problem was "Internal wiring", claim to fix it, charge me and then having the service go back to unusable within a few weeks.
Verizon has never delivered the speeds that I am paying for.
1: Verizon doesn't throttle
2: What speeds DO you pay for?
3: What do you actually receive according to http://testmy.net/ ? I recommend testing in both the morning and the evening hours
4: What modem do you have?
If the Internet has anything to say about it, Comcast and Time Warner are rated lower than Verizon is. Unless you're in a Cablevision, Charter, Brighthouse/TW South, or Armstrong area then that I wouldn't know off hand how they stack.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Good bye and good riddance Verizon

Dear Verizon Wireless,
I have been having a MAJOR issue with your billing dept. No one seems to be able to help me. I have had at least 6 contacts with them and each time, I have been given a different answer, and quite frankly, I am fed up.
On March 30th I paid my Verizon bill online through my bank. The bill was $131.50, but unfortunately, I hit an extra 1 and mistakenly paid $1,131.50. I caught this mistake the next day, when I saw it pending. I immediately called Verizon, apologized, and told them what I had done. I was told it would take approx 24 hours and they would deposit the money back into my checking acct, and the rep even took my routing and acct. number.. I realize this was my mistake, and apologized profusely to each and every person I spoke with. I cannot believe that this is the first time a customer has made this mistake however.
After 2 days went by, I called again, and was told, 48-72 hours. After that went by, I called and was told 5-7 days. After the eighth day, I called again. I was told that Verizon would have to review it, and if it was approved, I would be sent a check after 2 billing cycles. By this time, I was frustrated, and I said, "This is ********". I regret saying that, because I was immediately disconnected. The next day, after I had calmed down, I called back and was told it was denied.
I made 2 more calls, the first of which, I was told they would resubmit it for another review. Yesterday, I called and was told that the money had indeed been deposited back into my acct. but now, my bill was in danger of being late, so I would need to pay it immediately. No problem, I paid it right then over the phone. Today, I have checked my acct. and there is no deposit from Verizon, however the money for the bill, (that I do not owe because I have a huge credit due to the extra $1000 you have) is pending to be paid.
Now, you tell me, what am I to make of this? I have been a long time customer with Verizon. It is the only service I have ever used, since cellphones first became a staple. It is becoming apparent that Verizon does not care about helping me solve this problem, and is only concerned with shuffling me around from rep to rep, instead of giving me a straight answer.
I realize that Verizon holds all the power and cards, but the one thing I can do, and which I WILL do, is to switch to AT+T when my credit is used up. And, I will contact PUCO, and the FTC about the fraud that was perpetrated against me, regarding the extra payment the rep told me I needed to make. I am furious about this, and will tell everyone who will listen about how Verizon treats their customers. The extra $1000, and the $131.50 that your rep scammed out of me yesterday is THE LAST MONEY you will ever get from me, any member of my family, and anyone I can convince through social media and word of mouth to drop your service.
This has been a sorry state of affairs. And I repeat... This is ********.

Wow....I sympathize with you. If I paid $1000 extra one month there would be a bunch of other bills left unpaid and slim pickings in the pantry! Did you ask if your bank could reverse the payment? Depending on when this happened, it may be too late to do it that way, but it's worth a try. Aside from that, there is no way I would wait for the credit to be used up, I would become the most annoying customer on the planet until I had a check in my hand.
This isn't fraud, but Verizon is holding funds for services not yet rendered. Regardless of the reason for the mistake (because we all make mistakes), you alerted Verizon and they haven't acted to correct it. The fact that you did have to pay this month's bill suggests a refund may be forthcoming, since it seems that balance is being held for some reason and not being applied to the bill. I hope you are successful in getting your money refunded! Although you will eventually get it back by not having a Verizon bill for a while, a refund would probably go a long way in repairing your opinion of Verizon. ☺

Good-bye verizon, hello wolrd

Goodbye Verizon, Hello World Account: 012xxxxxxxxxxxxxxx Customer Id Code: 11xxxxxxx Customer since 1995 with 56k dial-up But not much longer. {edited for privacy} The service I am suppose to get: High Speed Internet Enhanced 3.1 to 7 Mbps What I really get: download 1.54mbps upload 0.41mbps Wednesday 21May 2014, 01:07:35 PM Your IP: {edited for privacy} Down 1.80 up 0.56 Reboot the modem.Again. Saturday 24-May 2014, 08:12:26 AM Your IP: {edited for privacy} down 1.80 up .56 just like dial up. brings back fond memories. not. Sunday 25-May 2014, 07:55:15 AM Your IP: {edited for privacy} So I do my daily ”how slow is Verizon today?”. http://www.speakeasy.net/speedtest/ Monday 26-May 2014, 07:42:19 AM Your IP: {edited for privacy} up 2.52 down .78 Monday 26-May 2014, 07:35:42 PM Your IP: {edited for privacy} down 2.89 up 0.77 almost like real internet.almost. So I goggle Verizon speed test I choose the “test my internet speed” It goes to “test your lousy internet to our business zoom-zoom fios!!!!!!!” http://www.verizon.com/smallbusiness/internetspeedtest/ Down 1.37 up .71 Now that’s interesting, as the speed is half of speakeasy.net website. So I choose the Verizon speed test on the left. http://www.verizon.com/home/fios-quantum-internet/speedtest.html down 2.90 up 0.71 Now the speed is almost the same as speakeasy.net Must be a mistake. So I run the test on each website several more times. Same results. Is it possible Verizon has deliberately throttled the business site speed by 50% to game the speed??????? Tuesday 27-May 2014, 07:49:56 AM Your IP: {edited for privacy} down 2.89 up .78 Wednesday 28-May 2014, 07:41:56 AM Your IP: {edited for privacy} down 2.89 up .77 Thank god it's Friday 13-Jun 2014, 07:43:39 AM Your IP: {edited for privacy} down 0.77 up 0.75 Speakeasy result 8/7/2014 8:53 AM 2.89 Mbps 0.76 Mbps 98.112.2.172 Los Angeles, CA 08/13/2014 Service has been sporadic or non-existent for the last five days. Again. 8/13/2014 7:59 PM down 2.46 up .76 new ip {edited for privacy} 8/15/2014 1:39 PM down 2.53 up .76 ip {edited for privacy} 8/15/2014 4:52 PM Now slowly connects to internet. Won’t run speed test. Just sits at preparing download test. 08/16/2014 Get email on my smart phone. Yes, my phone. Can’t get emails from the the dsl line, or net access. “Verizon is experiencing a service disruption”. Notice its Verizon, not the customers, who have the disruption. The best part is it tells the customer to go to a web site to check on the outage. The web page I can't access as the dsl signal is down. What does the web page say, you ask??????? “We are having a disruption of service and are trying real hard to get it back up”. Again. I have finally dumped Verizon “enhanced” dsl for charter.net cable internet access. I went from this: down 2.90 up 0.71(sometimes) To this: down 63.54 up 3.31 Sixty-three point fifty-four mbps Charter cable, internet only cable box What a coincidence, now that I have real “enhanced” internet speed, Netflix flys like a rocket. No rebuffering, no “internet service not available”, no waiting for the movie to reload if I fast forward/rewind. And the best part is……. Drum roll, Please rrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr.(cymbol crash)! Fri, 30 May 2014 01:31:59 an email from Verizon Dear Valued Verizon Customer, We realize you have choices when it comes to choosing your Broadband provider, and would like to take this opportunity to say thank you for being a loyal customer and for choosing Verizon. In order to continue to bring you quality service and product innovation, at times we need to raise our rates. Your monthly rate will increase by $3.00 That was all I needed to switch to Charter. So I’m going from $35 a month for slow and many times nonexistent service, to $40 for service that is 10 to 20 times faster, and doesn’t demand a bribe, err, a voluntary contribution from Netflix not to be throttled. And does anyone really believe Verizon position why net neutrality is bad????? Verizon Says It Wants to Kill Net Neutrality to Help Blind, Deaf and Disabled People http://billmoyers.com/2014/06/13/verizon-says-it-wants-to-kill-net-neutrality-to-help-blind-deaf-and... Verizon lobbyists are canvassing Capitol Hill with a curious new argument against net neutrality — it hurts disabled people. BAWAHAHAHHAHAHAHAHAHAHAHAHAHA The sad fact is Verizon, and all of the copper wire providers can't wait to dump you. I also cut the satellite/cable TV plans, as 500 channels and nothing to watch. I live in L.A. and are fortunate to have FREE DIGTAL over the air TV. So I programmed my TV to the 15 stations I only watch, use netflix, or gasp, read a book!!!!!!!!! So, good-bye Verizon. Adious. Zoi geen. Adieu. Annyeonghi kyeseyo. Arrivederci. Auf Wiedersehen. Do svidan’ya.

I know your pain and at least you have the choice to dump Verizon and go somewhere else. I don't have that choice because of where I live Verizon are the only internet providers. I've been having line issues since they moved me over to their "enhanced" service last year. Two months after I was switched my speed began to get throttled down so I called regular support, no help there, then I came here and Executive Appeals took over my case. Man, was that the worst decision ever because they actually made my line worse; constant dropouts began a week after they began working on my line. The original issue was only the throttling, so it went from that to my line being barely usuable but E A refused to fix the problem they caused and stopped talking to me altogther, left me high and dry. Anyway, back I went to regular support and that has turned into a nightmare. No one listens, no cares and now they want to take away the 7.1M that I've had for several years because they think that is causing the dropouts even though I have repeatedly told them that the E A caused the dropout issue and that I never had any major problems with the 7 megs. Sigh, so now on top of still having the throttling issue and dropouts, they want to downgrade my speed. They have had me at 1mbps (as a test) and I still had the dropouts, so I don't understand why they're insisting on lowering my speed permanently when they themselves (MCO) know the lower speed did not stop/correct the dropouts. This has been going on for 10 very long months and I went from having a mostly issue free, good line to an issue filled, bad line...and it continues. This November will be exactly one year since this ordeal began.
Anyway, didn't mean to hijack your post! But I'm glad at least you could leave Verizon and go somewhere better.

I had a terrible experience with Verizon's buy back program

I had a terrible experience with Verizon's buy back program of old iPhone's when you bought a new iPhone 6 or 6 Plus. The general manager did a very poor job of handeling the situation, where can I file a formal review or complaint?

Schneiderhanj
I'm very sad to hear about the less than stellar experience you encountered at one of our store locations! I definitely can make sure your feedback is lifted up. What happened? Which location did you visit?
RuthW_VZW
Follow us on twitter @VZWSupport

Goodbye BT & Good Riddance

Have my MAC code moving elsewhere, let it be here by known BT that i am cancelling my contract as you are in breach of it, you can try all you like to send me a bill for cancellation during contract, well let me tell you this the only way you will ever see that money is if you prize it from my cold dead hands!!
Good Riddance!!!

mitchy wrote:
i'm waiting to get bt infinity installed and im already have 2nd thoughts the whole capping torrents thing is stupid they should focus on heavy torrent users not punish us all, why the **bleep** do i want a 32mb line if i cant use it to get torrents? 32MB to load up facebook or ebay? yay lol
Only big files i get are patches for my games of steam or i download the game(torrent) and buy a cdkey so i can play online and download my tv shows from america as there always a few weeks ahead.
Faster broadband but only at 4am lol stupid might aswell go back to sky and download my shows with a 3.6mb line atleast i can download it at 4pm at 400kbs
I am very curious you say you download us tv shows a few weeks before they are shown in the UK i cannot personally see why you would want or need too likewise with games they are readily available on disc for very similar price and almost next day delivery so i see no benefit in downloading them i would be interested in your comments please
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Contract Up in 5 Days. Good-bye, Good Riddance

So tired of Verizon. Is it any wonder these forums are filled with unhappy customers? I've been dredging along for two long years with a defective phone that barely works. The display doesn't work, the buttons are mislabeled, the Bluetooth doesn't work, the voice dialing is awful.. And I take good care of my things, they aren't abused. The phone is just crap and it's supposed to be military spec?
But this would not be so bad if Verizon were willing to just sell me a replacement for a reasonable price. After numerous calls in the two years I've been a customer, they would sometimes tell me I'm eligible for an upgrade, but they want me to add another two-year contract just to get a new phone. And then, on top of that, they want to charge me $300 for a new one. That's crap. They charge way too much for service as it is. I pay $50 a month, have no data, no texting, and only 400 minutes. I can get a phone with no-contract carriers and pay half that a month, or for $50, get unlimited text, data, and minutes. And that's exactly what I plan to do in five days.
I can go to my local supermarket and buy basic phones with NO CONTRACT for $8. I get buy SmartPhones for $20. Why do I want to pay $300 and have a 2-year contract from Verizon for a basic phone? And to top it off, the online chat representative was very rude. When I asked a question and would have to wait untold minutes for a response, at which time I might tab over to another website, I'd come back and they would close the chat, just because I didn't respond quickly to them. Sure, your time is WAY more valuable than your customer's.
Go to T-Mobile. You can get a $450 SmartPhone and pay nothing up front, have no contracts, and pay $17 a month for the phone.
Verizon, you just lost ANOTHER customer, but I'm sure you don't care. Keep up that attitude. See how long you last.

Nothing wrong with "performance" of the phone. It actually gets good signal. The display not working is a quality issue, so is the mislabeling of the buttons. Verizon never offered me another plan other than signing up for another two years, something they said would be necessary in order to get a new phone.
And I do use my phone, but unlike some people, I actually use it for a phone, not a video game, music player, GPS, remote control, or Internet browser, all of which there's better dedicated devices for. I just want to talk to people on my phone. Crazy me.

My ongoing terrible experience with Verizon.

Let me start from the very beginning. On May 24th 2013 I moved from apartment #814 to apartment #1611 in my current building. Being the organized individual that I am I called verizon about 2 to 3 weeks prior to my move to schedule a technician for that day to come transfer my service. Seems simple enough, its not.
On my 23rd, I recieved my first reschedule call from verizon. They informed me that they were having "engineering" issues and that my new date for a technician would be June 15th. Well thats just ridiculous, I planned on calling them tomorrow to get everything sorted out. To my astonishment Verizon called me the next day before I could call them. I assumed they were calling to correct their mistake, however, i was flabergasted to find out that they couldnt install my fios on June 15th but would need to reschedule to June 30th. One thing I forgot to mention, was that in both cases, these were messages left on my answering machine, where mind you, Verizon had the wrong apartment number.
I got home that night and called Verizon. After spending over a half an hour on the phone with the customer service representative, they asked what time it was where lived (ridiculous considering they have my address). After telling them the time I was informed there was nothing they could do as the offices in my area were closed.
Now we get to the first good sign in an otherwise gloomy story. The next day i spoke on the phone to a wonderful woman who promised to help me. After she was locked out of changing my address by the verizon system she decided she would just cancel the order and place a new one. I wasnt super pleased about this as i would now have to sign up for a 2 year contract instead of just continuing with my old one, but I need the service so i agreed. She fixed my address and set me up for a technician to come out to my apartment on June 5th. FInally some good news.
Guess what? on June 4th I receive a call from verizon informing me that they would need to reschedule for June 11th. Ugh again, this is getting to be absurd. Little did i know it was just the beginning.
On June 9th, i got a call from Verizon confirming my appointment for June 11th from 1-5. On June 10th i got a call from Verizon confirming my appointment for June 11th from 1-5. On June 11th i took a half day from work and sat at my appartment starting at 12:30pm.
At around 4:30pm i decided to call Verizon and check the status of the techician. After 20 or so minutes on the phone with the customer service representative I was told that there are notes on my account that someone was supposed to call me that morning to reschedule my appointment for the 24th of June.
Unbelievable, now not only had Verizon reschedule my appointment for the fifth time. But they forgot to call me costing me time that I would otherwise be paid for. So after calmly expressing my frustration I decide to try and work with the customer service representative to figure out what is going on and why i keep getting rescheduled.
We spent about an hour on the phone with her talking to the service people in my area and then relaying the message to me (verizon wont let you talk to the service center directly). The reason they kept giving was "engineering" and they need to install fios in the area.
I have a couple problems with this accessment. Number one, I had fios that worked just fine in my apartment 8 floors down. It worked up to the day they turned it off. Now, why couldnt a technician just turn it back on in a different apartment? I had all of the equipment already. Number 2, if they are working on the system, does everyone in my building lose fios? Do they just have the old version? Frankly, hook me up with that old stuff, i dont care, i just want some internet. Number 3, maybe fios isnt in the whole building? nope, you would be wrong again, it is. All of my neighbors on my floor seem to have great working fios. Why just my apartment.
Anyway, my troubles still continue as I am now scheduled to have a technician come out on June 24th. My one month aniversary without service. Thanks for the wonderful present Verizon. I hope you dont stand me up, again...

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Defective HTC One and TERRIBLE Service from Verizon

Monday evening my phone stopped charging and started going into car mode whenever I plugged the phone in. It was getting close to closing time so I headed over to a local Verizon store. I was in Boston and away from my awesome independently owned Verizon store so of course I proceeded to wait for 25 minutes for someone to help me. Eventually someone helped me and he was actually quite helpful. He did a soft reset and the phone seemed okay. He told me that if I had the issue again to just call up and they'd ship me a warranty replacement. Two days later the phone began going into dock mode and the screen was flickering between dock mode and whatever I was trying to do. I headed over to the same Verizon store because I was unable to call the warranty center on my defective device. When I got there, after waiting yet again, I dealt with an extremely rude and exceptionally useless employee. I told him that I was there because I was unable to call Verizon on my phone yet after he couldn't go through the warranty process on his ipad because the HTC One is 'too new' he handed me a phone number(which I already had) and said there was nothing more he could do for me. Frustrated I left to call Verizon. Luckily my phone felt like working now and the employee I dealt with insisted I do a hard reset before they send me a warranty replacement even though everyone else had ensured me it'd be an easy process. Eventually I was able to do the reset later that day and the phone was okay for a day, but then the issues reappeared. Last night I called Verizon and they told me that I won't receive my replacement until MONDAY. My phone is on my family's family plan, but I'm honestly considering leaving Verizon personally after this and hopefully I'll be able to sway them as well. We've been Verizon Wireless customers for 10+ years as well as FIOS and business customers for a long time and Verizon's handling of this situation was beyond poor. To make matters worse, now that I'll be waiting four days over the weekend for a replacement, the One seems to be getting worse - this morning it took a three soft resets, one hard reset, and two more soft resets to get it to charge. Good luck with this phone guys.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Good Job Verizon Wireless on black screen

Received my third certified phone on Saturday as promised by the support folks. The screen actually works outside and everywhere else. I was very upset with the fact that I was receiving defective phones however the support team kept sending them until I was satisfied. Been with Verizon and I have purchased over 100 high end phones for my company and this one was for my personnel use. It was good to see an individual receive the same type of support as the larger companies (my company included). I hope the support team members that have helped me over the last couple of weeks see this.
Thanks again
Don Wilson

I will be happy to inform our support team of your satisfaction with the certified replacement device. Verizon Wireless strives to provide the best service in the industry. We are truly interested in all comments from our customers and we greatly appreciate the valuable time you have taken to leave the comments you left.

Good Job Verizon Way to Get Greedy

so i hadnt noticed until today that they got rid of the unlimited data.... way to sell out like at&t verizon i just upgraded in feb but as soon as my next upgrade comes we will be taking our 6 lines to sprint a less greedy carrier with better customer service enjoy being the 2nd or 3rd largest carrier verizon... remember when at&t was #1 **bleep**ty decisions like that are why they aren't anymore

BlkGenius wrote:
budone wrote:
By the time you are able to switch without an ETF, Sprint will no longer have unlimited data
Incorrect. Sprint has not confirmed that they will be getting rid of unlimited data. Sprint has assured customers that they will retain their unlimited data for the foreseeable future.
http://www.cnet.com/8301-17918_1-20111753-85/sprint-confirms-it-will-stick-with-unlimited-data-plans/
http://www.mobileburn.com/news.jsp?Id=16762
In fact, Sprint has been shuffling and axing a lot of their customer incentive programs, such as the Premier program, early upgrade program, unlimited hotspot data and others to ensure customers will be able to keep their handset unlimited data plans even if they have to pay for the tethering beyond a certain monthly GB limit.
Until Sprint officially axes their unlimited data plan, everything is speculation.
If AT&T and Verizon were smart, they would've went the route T-Mobile went. Instead, they're greedy. Not only are they forcing tiered data limits that are realistic as more applications and devices use more data but they both have the ability to slow a users speed after they reach a certain threshold and they chose not to do so. Verizon recently has said they will begin to throttle their "unlimited" data customers who are on the 3G EVDO network.
http://support.vzw.com/information/data_disclosure.html
http://www.droid-life.com/2011/09/16/as-of-yesterday-verizon-started-throttling-its-top-5-data-hogs-doesnt-affect-4g-lte-or-tiered-data-customers/
It remains to be seen if the throttling will occur only to customers who are tethering their device or customers who are using data entirely from the handset. In either case, unlimited truly isn't unlimited and if Verizon had the capabilities to "throttle" data, they should have taken that approach before enforcing tiered data. At the end of the day, it all amounts to being greedy. Verizon's LTE network hasn't had the adoption rate they desired and thus they want to force customers into choosing LTE, which the throttling does not apply but tired data does, which ultimately means customers will use more data and be forced into higher tiers or pay overages. It's a cat and mouse game, which the typical customer may not realize until it begins to hit them in the wallet.
We understand Verizon is a business and their main objective is to make money but there is something to be said about a company that in the midst of a recession, side with the consumer (throttling vs. tiers), as it builds a relationship with the customer that when things begin to turn around the customer will be more tolerable of rate increases.
How can someone recommend Verizon based on price when one day a customer could sign up for a $29.99 unlimited data plan and the next day that option is no longer available and for $29.99 you get 2GB of data.
I don't tether my device at all and 10 days into my billing cycle i'm at 1.109GB according to the meter on my Bionic and that's despite the fact I use WiFi whenever possible. I would think i'm a light data user compared to others. To think 2GB will suffice in the days of streaming EVERYTHING is ludicrous. $50 for 5GB of data is price gouging. Is it fair for your parents or grandparents who may use 500MB of data per month to pay $30? There has to be a better way of handling data while reining in those who abuse the network. Those that abuse the network account for a tiny percentage but as the old adage goes, "the good must suffer with the bad".
I love how people who can't even use correct Englsh think they know how to manage one of the largest corporations in the US.

Terrible experience with Verizon customer care. Need update on security deposit.

Hi,
I disconnected my FIOS internet service about two months back. When I took the connection last year, I was asked to pay a security deposit of $400 and I paid this. After disconnecting FIOS, I am trying to get the status of the refund of my security deposit.
I have called close to ten times to the customer care and all the times, I have been given either false information or I was told they would call me back and that would not happen.
At this point, I am extremely disappointed and surprised about how an organization like Verizon could be so unprofessional.
I need to know the status of my security deposit. Has anyone else faced this kind of a problem? How was this resolved?
Regards,
Sathish

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
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Cell service stinks!!!!!!!! Good bye Verizon?

I have been a Verizon customer for several years now and have always been happy with my service. I moved to GA about two years ago and all my
problems started. I never had an issue with dropped calls or losing service but it appears that Verizon has little presence in my area (despite their claims).
My area code is 30028 and when I first moved service was ok. In the last few months I can't even make a call anywhere in my house, on my deck or anywhere in my neighborhood. Texting work fine but I need to make calls. If not I need to dump Verizon.

Hello RandyWatson13s,
Your loyalty is appreciated and we definitely want you to experience great service. Is the issue happening indoors or outdoors? Is it everywhere in 30028 or just your home? Do you also experience difficulties with data? Please share more details so we can better assist.
DaisyP_VZWSupport
Follow us on Twitter @VZWSupport

Goodbye and good riddance

Hi all i was going to post this as a reply but thought it might be worth discussion (or is alcohol and sleep depravation clouding my judgement)
<Rant>
pmarriott (a few posts down), GOODBYE, be sure to delete your account and stop posting here as you are going away for good. I agree the handset is faulty and nokia should be doing more to fix the problem, (the release of the n900 is a smack in the face for n97 users) But to declare that you are leaving (as is many are) is getting a little tiring.
All of you, GO and leave us to complain here (or constructively ask for help) This is a user to user HELP forum, if you are leaving, by all means go, but dont start new threads telling us all about it. Of course in your post you raised some valid points about faulty handsets and that other manufacturers "have what YOU need". Just don't waste our time,
So thanks for all your input from your 36 or so posts i am sure some of it was useful, as you are leaving us you shouldn't need to post anymore.
Oh and if by happenstance the n98 or n1000 is an awesome phone which beats all others, (we live in hope) we here will be sure to not see you buying one as you will NEVER buy another nokia handset.
Have fun with your fruitphone or blackberry (wait another fruit) or HTC and be sure to post the same vehement response if they ever release a (gasp) less than acceptable handset.
</rant>
Sorry to all other users but i am tired AND i am fed up with all the people on here vowing to never buy another nokia. I am all for freedom of speech and all that, but once they have vented, they should remove their accounts and go as they will never be returning. Unfortunately they poison the forums with their unhelpful drivel about how life is so much better with handset x from brand Y. I agree that the n97 isn't the best flagship nokia could have released and hopefully they actually never release a phone like the n97 again BUT the feel of the forums is lost when all we hear is whining!
Isn't the whole point of the "contact us" button, to inform nokia of problems (and yest after getting millions of emails nokia might not reply in 5 minutes....) not people creating threads venting on the very people who here do an awesome job of helping people out,
So to sum up, if you are leaving GO! and never come back as you have promised and leave us to get on with helping each other out on a "user to user" forum.
To everyone helpful here, THANKYOU! you do a great job!
P.S. I agree I am a hypocrite by starting a useless thread with rants in it, but i think it does need to be discussed.

Solution to this, BUY AN IPHONE
As i posted in the nokia obituary thread, i want it everywhere so everyone knows how much of a piece of **bleep** the phone is
I sadly was one of the foolish Who purchased an N97 at great expense, struggled with it for months on end, problem after problem. This was far from my first nokia I've had nokias ONLY since the mid to late 90's as they were the leaders. Key word WERE.
As I simply couldn't deal with the problems with the phone preventing me from doing simple tasks like making or receiving calls etc + the various other failings the N97 had + the time (days, weeks? Who knows) spent formatting, reloading, resetting and just trying to get the thing to work just crushed me.
Some say the N97 was released to early? Well to you I say it was far to late, if it was released "later" when it was more "ready" it would have been scrapped as there is no way it could even be thought it could compete with other handsets that will be on the market in say the next 6 months. Nokia were just not ready, the phone was not ready, they were behind the 8 ball and knew it, but instead decided to release a substandard product to burn all those loyal customers out there.
My solution ? Ebay, I sold the N97 at a great loss after the great expense of purchasing a "Flagship" phone 6 months prior.
What did I get you ask? Well I got an iphone of course.
Well that's a rubbish phone I hear you all say?! And the N97 "technically" with all its apparent and "advertised" features (never seen in the flesh & working) run rings around the N97 .. Sure you are right in theory. But you want to hear the crazy part?
IT WORKS, I bought it, activated it, imported my address book & contacts, made a few settings changes, got a few apps (I even paid for them, something id never do with the OVI store) I have EVERYTHING I want working fine without problem.
I then JB'd the phone to get it a little more "custom" to the way I want it.
That's it, its been a few weeks now with this thing and I haven't had to format it, restore it, hard reset, spend hours of my days trying to get it to work, wondering why I haven't got calls or sms's that are expected to find that its locked up (N97)
None of these things, like most people these days I don't have the time nor care for a product that wont be fixed to be all that it was promised it was, I don't have the time to waste trying to get it to work.
In short I no longer have time for nokia as they haven't got time for me.
As a "turning point" as such I also got rid of the Mrs. nokia phone (N95) and got her an iphone as I wish to not support nokia in any way.
And even more amusing when I "terminated" my OVI account a couple of weeks back I thought that would be the end of it, it said this will close all your nokia accounts Inc your discussions profile, but no even the OVI TERMINATE FUNCTION DOESNT WORK!!!! I STILL GET EMAIL UPDATES FROM NOKIA WITH NO WAY TO UNSUBSCRIBE !!!!! - Can't log in as my user details don't work to change subscription settings, and there is no OFF setting for subscriptions either.

Good Riddance Jefferson Capital SYS!

Yesterday I disputed it being on my husband's Experian report and today it's been deleted!! YAY!!
I told them that I filed a BBB complaint on 7/1 and on 7/7 I received a response from them stating that they would delete from my CR's. They never did. I also told them that I have a copy of the complaint and their reply agreeing to delete. Now it's gone! I am SO HAPPY!!! Hopefully this will let his score go above 496!
Now to dispute on the other 2! YAY!! Sorry, just so excited to have something going right so far in starting this process lol

Thanks, readyfreddy. You brought me some hope. I guess the first I need to do is sending DV to the CA, but I wonder if need to wait another month since the SOL will expire in a month (= 3 years after the DOFD, Aug 2012). Also while I deal with the CA, what should I do with OC, Verizon Wireless? Or should I deal with them later? Thanks,Peter

Awful, terrible, good riddance Verizon

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