Awful upload speed help

Before I start I will say I'm on the BT Buisiness package but the buisiness forums are dead so figured I'd get a better response here. My connection activated today and I was wondering if someone could take a look at these stats and tell me if they are good/right.
I'm only getting just a touch over 1meg on Speedtest.net and should be able to get 2.5meg
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 09:14:05
Downstream:
18.37 Mbps
Upstream:
1.137 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.9 dB / 6.4 dB
Line attenuation (Down/Up):
24.5 dB / 13.2 dB
Output power (Down/Up):
20.0 dBm / 11.3 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
57006 / 146
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
16285 / 97
Error Seconds (Local/Remote):
20239 / 48

That is the limit for G.992.5 Annex A.
You need to be on G.992.5 Annex M Which is normally available to business users.
But I do not know whether BT offers that option. You would have to ask the BT Business Sales Team, or account manager, if you have one.
See this thread http://business.forums.bt.com/t5/Broadband-and-internet/Upload-Speed-Annex-M/td-p/45510
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

Slow Upload Speed - Please please help!

Hi everybody.
I've been speaking to BT for over a week now because of broadband issues. First, I used to get roughly 14Mbps download speed and about 0.9Mbps upload speed. Then last wednesday (15th May), it all went downhill. My download speed slowed down to 0.2Mbps and my upload about 0.3Mbps.
Okay, now, forward one week, with an engineer visit on Monday, a line reset at some point (Mon, Tues or even 17th of May - everyone keeps telling me something different) and 6 hours of phone calls with India yesterday, my download speed is now brilliant, but my upload speed is still down to 0.3Mbps. They told me that it will increase incrementally because my line was reset and that it would be fine by midnight last night, but it wasn't at all. :-( It was still down to 0.38Mbps.
They're going to send a boost engineer out on Tuesday, but it's such a long time away and I've had to go without broadband for over a week now.
Does anyone know what the problem is? How it can be fixed? Please can somebody help me? I'm really at my wits' end.
Solved!
Go to Solution.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
none of your links work
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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Please help - upload speed horribly slow

Please help. I've spent a long time getting nowhere on the Chat Assistant service. When I run tests, the download speed seems good, the upload speed (and ping) very poor. This seems to translate into very unreliable, very slow service. I've only just joined BT and kind of wish I hadn't.
What shall I do?

1. Best Effort Test: -provides background information.
Download Speed
3.59 Mbps
0 Mbps
4 Mbps
Max Achievable Speed
Download speedachieved during the test was - 3.59 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 3.78 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.02 Mbps
0 Mbps
0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.02Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps

Degraded Upload Speed With Netgear R6300 - Help Pl...

Hi,
I changed my router for BT Infinity from the Home Hub 3 to a Netgear R6300 and have suffered a degradation of the upload speed.
Previously with the BT Home Hub I was getting 16 mbps upload but after changing to the Netgear R6300 I am getting 12 mbps upload. Changing back to the BT Home Hub 3 restores the upload speed to 16mbps.
There was no degradation of the download speed with both the BT Home Hub 3 and the Netgear R6300 giving 74mbps.
To setup the Netgear R6300, I allowed the Netgear Genie to detect the internet and offer me the WAN type and login options. It automatically selected WAN Type of PPPoE and I then entered the usual login details of
UserName = [email protected]
Password = BT
After selecting these options and exiting the Netgear Geniie to go back to the internet it was all working but with the degraded upload speed.
Is there something I need to manually configure in the router to get the maximum upload speed for my connection?
Any help most appreciated.
Rgds
Black Hole

Disable it and see how much faster your uploads are.
If you found this post helpful, please click on the star on the left
If not, I'll try again

VERY SLOW UPLOAD SPEED??? PLEASE, PLEASE HELP MODE...

Have recently moved back to BT from Talk Talk. Average speeds with talktalk were: 2800kbps down and around 400kbps up. This is what I am getting now!!!!!
Line state
Connected
Connection time
0 days, 0:34:10
Downstream
1,472 Kbps
Upstream
64 Kbps
ADSL settings<script type="text/javascript"></script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
11.6 dB / 5.0 dB
Line attenuation (Down/Up)
63.5 dB / 31.5 dB
Output power (Down/Up)
16.5 dBm / 12.8 dBm
Loss of Framing (Local)
12
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
45 / 15
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 7
Error Seconds (Local)
1
These speeds, coupled with a ping time of around 300ms has made my broadband worse than useless!!! The Kids are driving me mad as Xbox live and Call of Duty online is just a mere pipe dream the way it is at the moment
Never thought I would say this, but why did I leave talktalk????
What can I do???? Nothing has changed with my internal wiring and all I have done is change the talktalk router for the home hub.

Hi Martsamps,
20Meg ADSL2+'s Upload speed is rate adaptive unlike the old 8Meg ADSL connections (Which are capped at 448kbps). Looking at your line attenuation, it looks like it won't get any better im afraid. Hopefully someone can confirm this. It could be that the homehub isn't as good on your line as your old TalkTalk router (It's been known to happen).
Cheers
Like this post? Give it a Star . If this post answers your question, please Mark it as the Accepted Solution.

Insanely slow upload speeds with normal download speeds -- can anyone help?

I have done LOTS of troubleshooting and I'm coming up blank. I've just moved from CA to HI and have a new ISP, but other machines in the house are not having this issue. I'm having a very difficult time figuring out why I can no longer upload files larger than 1 mb without lots of network stalling and eventual timeouts using most upload tools.
Here are the facts:
* It's only the upload speed: downloading is just fine on this machine.
* This machine WAS fine: No problem with uploads from this machine before I moved from CA. I've had it for about a year.
* Not the new cable internet: We also have a brand new Macbook Pro AND a PC using the same modem and connection and neither have trouble with upload speed.
* It's not the tool, the file, or the server I'm trying to upload to: have tried uploading various files, using various web interface tools, to different servers, (flickr uploader, blog upload tool,) including ftp from the command line -- same upload problems. Command line ftp doesn't time out like these other services, but takes a really really long time with lots of stalls (7:13 minutes for 2.1 mb?!)
* File sharing over our network between this machine and the Macbook Pro are lightning fast.
* Behavior is the same using airport OR built-in ethernet (even tried two different ethernet cables)
* Behavior is the same whether I use our internet connection or 'borrow' bandwidth from a neighbor's wireless connection (although I'm pretty sure everyone around here uses the same service?)
It seems to be some strange combination of this machine and my connection? I am stumped and really need to be able to upload files for working remotely!
Any advice would be much appreciated!
thanks,
Enola

So after MUCH research and back-and-forth, it appears that my problem here is the upload bandwidth provided by our ISP. They acknowledge there is a problem in our area with upload speed (download speed is excellent) and are apparently working on it. I am still baffled as to why this problem is so much more obvious on my mac mini than my husband's macbook pro, but I'm sure it has to do with all kinds of different variables. We both tried some speedtest sites like the one you mentioned, and we both get crappy upload bandwidth and lots of stalling. At least I know it's not that my machine has something terribly wrong with it. For now, I am making do!
thanks for your advice!

Upload speeds extremely, and abnormally slow 0.60 Mbs on average. Help!

I am using the Pantech UML290. I've had 4G coverage for over a year. Always had a good signal. Always got speeds at the higher end of the spectrum. Signal strength -79 to -81. My average download speed was 10-12 Mbs but often go up to 16. Average upload was always 3Mbs but could jump up to over 5Mbs. However, starting about two weeks ago, my download speeds are disturbingly low on a regular basis. 0.6Mbs on average. This is any day of the week or any time of day. At best it will peak up to 1.6Mbs on the upload, but never higher (and that was only on 3 different days during this two weeks. It also didn't last long on those days). Most of the time it's 0.6 or lower.
Now, since this issue started, my download speed has been consistently 14 - 16 Mbs. Most of the time it's around 14.8Mbs. I've tried uninstalling and re-installing the both the drivers, and VS Access manager. I've tried multiple computers. Same issue. Now I'm pretty sure the UML290 is not the problem. I've taken it to other areas that have had 4G coverage longer, and are more densely populated, and tried it during multiple times of the day. During peak hours the download can very between 6Mbs and 13Mbs. Off peak it's 14 - 16Mbs. The upload is always over 2.5Mbs. Most of the time it's over 3Mbs and has been as high as 6Mbs. I also tested it on multiple computers during this part of the testing process. Again no issues.
So, what could have changed? What could it be other than some problem with the tower near my house? It's worked fine for over a year. NEVER had a problem and I test it MULTIPLE times a week, and test it thoroughly. Anyone have any idea what it could be? I've called Verizon. They are now on their THIRD service ticket. They keep saying the same thing. They say i'm in a "limited" coverage area and that's why the speeds are slow. Well the coverage map says I'm in a good coverage area. It always has. I have a good signal. I've never had a single issue for over a year. My download speeds are excellent. And now, all of a sudden, my upload speed goes to crap. Also my latency (ping times) have always been excellent and still are.
Any suggestions or ideas? Any Verizon employees on here that can escalate this to the point where someone actually puts some effort into finding the problem instead of just calling me and saying I'm in a limited coverage area when I'm clearly not?

Anyone have any suggestions? I've found that Verizon tech support is quite useless with this issue. As they have been with any other issue I have brought to them in the past. It saddens me that I know more than they do about every aspect of every problem I have ever presented them with. They no longer even respond to me about this issue even though I have had at least 3 service tickets open with them. I gave up on calling them as I'm sure I'll get the same nonsense response.

Strange download/upload speeds using the airport express as a repeater

HI,
i am having strange speed issues. Let me start off by stating my AirPort Extreme is on the middle floor of a 3 story condo. The condo has 2ft concrete slabs between floors. I have a repeater for the first floor as my signal strength was poor. I get great speeds on the same floor as the AirPort Extreme 45/15. On the 1st floor with the airport express, I get 4 down/12 up. My upload speed is always faster by a wide margin. On the 3rd floor (no repeater) I get similar results. I don't understand how my upload speeds are preserved, yet my download speeds via the repeater or 3rd are awful.
HElp! I'm using 2.4gHz for better penetration and I have changed the channels to help with congestion. Any ideas ?

Having the upload speed not change is odd indeed, but the loss of download speeds can almost invariably be attributed to the concrete walls in your condo. These do a poor job of allowing Wi-Fi signals to pass through them. Your actual Internet speeds are not affected by them, but the overall bandwidth speeds between the Internet server and your computer will be.
The best solution, albeit maybe not practical, would be to interconnect each of these base stations with an Ethernet connection and reconfigure the entire network for roaming.

Terrible upload speed (download is fine)

I had Infinity installed back in July and whilst the download speed fluctuates it always stays pretty close to the 31Mbps which is the maximum that my line can support.
However my upload speed rarely gets above 0.7Mbps, which is just awful. Occasionally I hit the heady heights of 1.5Mbps, but it doesn't last for long. The upstream ip profile is 10Mbps.
I've done countless speed tests over many weeks (wired & wireless), and power cycled my boxes, but nothing seems to make any difference.
Another annoyance is the ping rate, which fluctuates from about 45ms to 125ms. Most of the time it hovers around 100ms.
I've emailed BT about all of this in the past, but they never responded. Every time I try to call tech support I'm told they are "very busy and to expect a long delay", which kind of puts me off hanging on the phone.
Can anyone explain why my download speed (approx 95% of theoretical maximum) can be so much better than my upload speed (approx 7% of theoretical maximum)? Is this within the range of 'normal', or does it sound like a fault?
The BT Speedtest said there was no performance problem with my service at this time.
Thanks for your help.

Rather than start a new thread I thought I would update this one.
Short story is, after I initially raised this fault with BT back in October they sent an engineer out who (after much head scratching) replaced the wall-mounted modem and the problem was resolved. My upload speeds weren't amazing (about 5Mbps on average), but were WAY better than what I had been getting. Upload speeds remained steady at about 30Mbps.
BUT THEN... in February I started getting frequent disconnections. Several times each day the line would drop, and then take up to 10 minutes to come back. Ping rates shot through the roof (from about 80ms to about 120ms) and my upload speed came crashing back down to 0.70Mbps.
Also this time, just to add a bit more irritation, the frequent line drops have cranked my upload IP profile down to just 15Mbs, even though when I upgraded to 'unlimited' Infinity a week or two ago it said my max line speed should be in the mid-40s.
So now, my stats are as follows:
DOWNLOAD = 15.46Mbps (max is 15.97)
UPLOAD = 0.63Mpbs (max is 20.00)
The BTW Performance Test said "The test result has indicated that you should contact your ISP for further assistance."
So here I am, mods Please Help!!!

Poor upload speed

I've recently moved and switched from Virgin Media cable broadband to BT (moved out of cabled area).
I've gone from 20Mb to about 7Mb, which I can cope with.
But 0.34Mb upload is truely awful! Surely this isn't the maximum speed!
Can anyone help?
Thanks

On ADSL2+, you can get about 1.1Mbs upload speed, if your exchange has been upgraded.
The other alternative is BT Infinity, if its available.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Slow upload speeds when using my wireless N router

Hello,
I just have a quick question maybe someone can help me out with. I have my verizon issued G rated router hooked up normally. I turned off the wifi, and using one of the lan ports ran a cable to my D-link wireless N router. I wanted to use this router, because it gives me great coverage in my house and have worked great for me in the past. Anyway, I plugged my pc which has a gigabit adapter directly into one of the four open lan ports on my wireless N router. Download speeds were consitently between 41mb/s to 45 mb/s which is awesome. However the upload speeds are horrible and tops out around 3.5mb/s.
Here is where I need someones help. If unplug the PC's lan wire from my wireless N router and instead plug it directly into one of the open ports on the Verizon router, I get the same download speeds, but now i am getting between 30 and 35mb/s. Does anyone know why plugging into the lan port on the other router kills the upload speed? It has to be something in the settings, because if I connect wirelessly to either the verizon or the Dlink routers, I get the same upload speeds for both usually around 25mb/s. Any help would be appreciated. Thanks

You don;t say which D-Link router you have. A number of D-Link routers have an option called "Game-Fuel". This is a setting that enables specific QOS settings. If you have Game-Fuel turned on, that can adversely impact your upload. Game-Fuel uses QOS to ensure that no one user monopolizes the upstream bandwidth.

How to improve upload speeds with new Airport Extreme?

Hi!
Just plugged in a new Airport Extreme to replace a BT HomeHub 3.0. The wi-fi download speeds have generally increased over a wider range in the house but the wi-fi upload speeds have dropped to under 1Mbps.
Speeds to laptop linked via ethernet appear fine (both up & download).
Initially thought that I may have messed-up the set-up but the fact that the wired connection works fine makes me think this is something to do with the Airport settings - a scary thought as I don't really know much about this stuff.
As range was really the reason for getting the AP Extreme I'm contemplating plugging the HomeHub back in and just trying to use the AP to extend the old HHub system rather than setting up a new AP system...
Any suggestions would be most gratefully received!
Thanks

... just a quick note to say that the appears to be resolved after a long telephone call to apple service dept (very patient - very helpful).
In my naivety I had attempted to revert back to using the homehub (3.0) router and connecting the APExtreme into one of the Ethernet LAN ports but this didn't work! So called the apple helpline & we went back to basics until it worked. One point to note that may help anyone finding themselves in a similar position...
I had followed the instruction to reset the APEBS depressing the button first whilst powered then without power and during the unit being reconnected to power supply thinking tha this would do a full restore to factory defaults (effectively undoing all the messing- around I may have done flounderinng through the settings) but it was only when I was directed to do a full reset through the Airport Utility settings [Edit\Advanced\Restore Defaults] that this worked (for me).
Download and upload speeds are now up to 93% of advertised speeds wired, & wireless with some fluctuations which appear to be network delivery related rather than anything to do with the APEBS. It's working well with an APExpress which had been struggling (intermittentlyout of range) which is connected to stereo and Apple TV.
By the way - thanks to other posts regarding importance of not connecting an audio out cable to phono sockets on the stereo (horrible sound quality) using a redundant CD channel it works great.
All-in-all, very happy with it so far.

Download and upload speed per ssid in air-sap2602.

Dear team,
How to limit the download and upload speed per ssid in air-sap2602 ?
SSID =5MB download + 1upload
SSID= 30MB download + 5upload
Regards

If you need help with traffic shaping, you should post your question on the rLAN, Switching and Routing forum:
https://supportforums.cisco.com/community/netpro/network-infrastructure/switching
You can also look for examples by searching Configure 1941 traffic shaping:
http://www.cisco.com/en/US/docs/ios/12_2/qos/configuration/guide/qcfgts.html
http://www.cisco.com/en/US/docs/ios/12_2/qos/configuration/guide/qcfcbshp.html
Thanks,
Scott
Help out other by using the rating system and marking answered questions as "Answered"

Poor upload speeds via speedtest affecting iTunes match failure to upload new songs?

Hi Guys,
My itunes match is stuck at stage 3 - I only have a couple of albums worth of songs to update but it is freezing and eventually erroring saying it can't complete the request and times out.
generally it is fine with a 15,000 song library. My itunes is up to date. I have logged out and logged in and now I can't even see any of my icloud tracks, even though it says I am logged in...
My internet browsing has also become very sluggish. I have done various checks and the only thing I have noticed is that my upload speed via a speed test is 0.01 if am lucky which is very low seeing as I should be on around 5MB (via virgin media superhub)
Would this explain my Itunes match issue?
Any help or advice on these issues would be hugely helpful.
Cheers,
Dave,

Hi rhirons,
Unfortunately at present there isn't much I can suggest, you've pretty much covered off most of the troubleshooting there is for iTunes match. This is a common problem and has been ongoing since the beginning of the month affecting a lot of people. It appears to be an issue at the iTunes side and until Apple acknowledge there is a problem and fix it I'm afraid we're stuck.
I'd recommend contacting Apple Support online by going to https://getsupport.apple.com/Issues.action then selecting iTunes Store > Connecting & Downloading > iTunes Match
The more people that contact Apple to report the issue will hopefully will trigger a response to get the problem sorted.

Very Low Upload Speed

I wonder if anyone can help, as the BT helpdesk have refused to acknowledge that I have a problem. My BT Infinity Download speed os very good, around 30 mbits/sec. My Upload speed is very very poor, if fluctuates between 0.3 and 0.5 mbits/sec. If I use wireshark to capture the packets used when the BT Wholesale test is running I can see that I have a high packet loss rate for outgoing packets. So something is wrong. I remotely control the PC in my office from my home PC and the performance of this is definitely a lot poorer than it was recently. Kids have also complained about Itunes and stuff. Loss of packets on the outgoing link will damage download performance as the TCP ACKs are not getting back to teh data sender. Any advice on howe I can get BT to accept I have some kind of fault and do something about it? Their recommendation was that I get Business Broadband!!!!

Hi coullyhomeip
I am sorry you are having trouble with your broadband. We can not guarantee upload but I will be happy to have a look at this for you and see what we can do.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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Awful upload speed help

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