Azure Backup CATALOG FAILURE 0x80131500 on Windows 8.1 Pro

I recently installed the new Azure Backup client on a Windows 8.1 Pro computer to test the service. Every backup that is run is resulting in hundreds of skipped files showing the same error:
CATALOG FAILURE 0x80131500
A random check of some of the files with this error revealed that some are backed up and available for restore whereas others do not appear to be available for restore. Further testing showed that the files that are available for restore can be restored.

Hi,
The error "CATALOG FAILURE 0x80131500" was mentioned a lot in these several days.
Personally I tested to perform a backup on a Windows 2012 R2 system with Agent version 2.0.8692.0 and it finished successfully. But we still reported this issue to product team and they are working on it now. If there is any update I will post back quickly.
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Why does Azure backup report CATALOG FAILURE 0x80131500 E:\ServerFolders\Company\... ?

I see a number of failures like this on our Azure backups in the failed file list. Not frequent, maybe twice a week at most for any one site, and only up to one or two sites on any one day.
Searching has found little by way of explanation, though enough occurrences going back to 2013 to realise I am not the first to see this.

Bolete,
We are investigating on this issue and would require the logs from "temp" folder of "C:\Program Files\Microsoft Azure Recovery Services Agent\Temp" path
for further analysis of the issue. Please send us the logs to
v-manurm at microsoft dot com.
Regards,
Manu

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Driver Power State Failure (BSOD) on Windows 8.1 Pro 64-bit

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KD
These were related to your nvidia driver. There is a known issue with the current driver (yours) on some systems. As a work around I would install an older driver (at least 6 months older) until a less buggy driver is released.
BUCKET_ID: 0x9F_3_nvlddmkm_IMAGE_pci.sys
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x9f_3_nvlddmkm_image_pci.sys
FAILURE_ID_HASH: {a47222af-fbac-bc49-47e0-2cf5d31cc673}
Followup: MachineOwner
0: kd> !irp ffffe001841c2aa0
Irp is active with 4 stacks 3 is current (= 0xffffe001841c2c00)
No Mdl: No System Buffer: Thread 00000000: Irp stack trace. Pending has been returned
cmd flg cl Device File Completion-Context
[ 0, 0] 0 2 00000000 00000000 00000000-00000000
Args: 00000000 00000000 00000000 ffffffffc000000e
[ 16, 0] 0 2 ffffe0017d0ba6a0 00000000 fffff800bd983af8-ffffe0017a6fd6a0
\Driver\pci nvlddmkm
Args: 00000000 00000000 00000000 00000000
>[ 16, 2] 0 e1 ffffe0017e9e2040 00000000 fffff8032cd3cc30-ffffe0017e6f4830 Success Error Cancel pending
\Driver\nvlddmkm nt!PopRequestCompletion
Args: 00000000 00000001 00000001 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-ffffe0017e6f4830
Args: 00000000 00000000 00000000 00000000
Wanikiya and Dyami--Team Zigzag

Understanding Azure Backup Retention

I'm not seeing the expected behavior of Azure Backup regarding retention. Since Azure Backup is charged by the amount of data stored, we intend to keep the cost as low as possible by only storing the most recent backup. That is, we expect to only
pay for the storage costs of one day's worth of recover points, which in our case will be one because we do only one backup per day. We are still performing onsite backup, and there we keep many days worth of backup recovery points.
On the Microsoft Azure Backup application's main screen, under "Destination usage" it shows "Retention: 1 days". However, I see under "Available Recovery Points" it shows "Total backups: 15", "Latest
copy: 12/29/2014 4:30 AM", "Oldest copy: 12/19/2014 12:35 PM". When I visit the Recovery Services "PROTECTED ITEMS" on
https://manage.windowsazure.com/, I see the number of "RECOVERY POINT", "NEWEST RECOVERY POINT", and "OLDEST RECOVERY POINT" shown match the same values displayed on the Microsoft
Azure Backup application's main screen.
Why is Azure Backup retaining more recovery points than expected? Why is it retaining recovery points for more days than requested?
Trilon, Inc.

I'm happy to provide you with any information I can to help diagnose and repair this issue. But first, let me catch you up with my situation.
A change has occurred in my situation since I posted my question regarding understanding Azure Backup retention. I separately posted a question regarding Azure Backup on Windows Server 2008 R2 Standard fails to back up thousands of files with CATALOG FAILURE
0x80131500 (see
https://social.technet.microsoft.com/Forums/en-US/fb0c64f3-0066-4580-a21d-75e5af9fc879/azure-backup-on-windows-server-2008-r2-standard-fails-to-back-up-thousands-of-files-with-catalog?forum=windowsazureonlinebackup). In an attempt to resolve the issue myself,
I tried to install 3 different updates/patches/hotfixes. In addition, while working on the problem with a Microsoft Support Engineer, I was directed to re-register the servers with Azure Backup. After all those changes, Azure Backup no longer worked at all
on either server. Then, when I was told the CATALOG FAILURE 0x80131500 issue was resolved in the Microsoft backend servers, I deleted the Azure Backup vaults and uninstall the the Azure Backup software on both of my troubled servers. Finally, I downloaded
and installed a fresh copy of the latest Azure Backup software, created new vaults, and started performing backup again. As expected, the CATALOG FAILURE 0x80131500 errors no longer occured. It appears that there never was a problem with either of my servers;
instead, the CATALOG FAILURE 0x80131500 root cause was indeed located in the Microsoft backup servers, and is now fixed.
Because of the starting over described above, I no longer have quite so many unexpected Available Recovery Points. However, I again have more than one showing up on my Windows Server 2008 R2 Standard and Windows Small Business Server 2011, despite both having
a retention setting of 1 day and performing one daily backup job.
So now I'll try and supply the requested information:
1) The Azure backup agent numbers: Tell me where I can find them, and I'll provide them.
2) Here's the requested Windows Registry value requested for our DJTS system, running Windows Server 2008 R2 Standard:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Azure Backup\Config]
"ScratchLocation"="C:\\Program Files\\Microsoft Azure Recovery Services Agent\\Scratch\\"
"TelemetryMachineId"="45733171-7c63-4dab-b90b-157c64368061"
"SecondaryCertThumbprint"=""
"ResourceId"="9064875589707684370"
"MachineId"="325871"
"RegistrationCertThumbprint"="a6e3b95d5c31da3dfea53f1ffbfb278c05569296"
"AcsServiceNamespace"="euspod01id1machine09"
"AcsHostName"="accesscontrol.windows.net"
"AcsRPRealm"="http://windowscloudbackup/m3"
"PrimaryCertThumbprint"="3BC70BF8B5D5DB84D148E40B394BA0A4117BDD44"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Azure Backup\Config\CloudBackupProvider]
"ScratchLocation"="C:\\Program Files\\Microsoft Azure Recovery Services Agent\\Scratch\\"
"WABUpdateKBLink"="http://go.microsoft.com/fwlink/p/?LinkId=229525"
"StorageQuotaPurchaseLink"="http://go.microsoft.com/fwlink/?LinkId=205490"
"WebPortalLink"="http://go.microsoft.com/fwlink/?LinkId=252913"
"WABprivacyStatement"="http://go.microsoft.com/fwlink/?LinkId=221308"
"TotalPITs"=dword:00000004
"StartUsn_\\\\?\\Volume{29fd0333-74a3-11e4-9c76-806e6f6e6963}_FS_900931033676425925"=hex(b):30,\
3f,97,85,01,00,00,00
"PostSnapUsn_\\\\?\\Volume{29fd0333-74a3-11e4-9c76-806e6f6e6963}_FS_900931033676425925"=hex(b):f0,\
5e,97,85,01,00,00,00
"JournalId_\\\\?\\Volume{29fd0333-74a3-11e4-9c76-806e6f6e6963}_FS_900931033676425925"=hex(b):62,\
4a,ee,2d,81,d1,cb,01
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Azure Backup\Config\Encryption]
"EncryptionOsVersion"=dword:00000003
And here's the requested Windows Registry value requested for our DJSERVER2 system, running Windows Small Business Server 2011:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Azure Backup\Config]
"ScratchLocation"="C:\\Program Files\\Microsoft Azure Recovery Services Agent\\Scratch\\"
"GlobalAcsServiceNamespace"="wuspod01rp1users"
"GlobalAcsHostName"="accesscontrol.windows.net"
"GlobalAcsRPRealm"="http://windowscloudbackup/m3"
"SecondaryCertThumbprint"=""
"ResourceId"="4326608059366417280"
"MachineId"="325878"
"RegistrationCertThumbprint"="0a93d4b0bf4c2fbcf45dd8e6b8eaa2744ea9195f"
"AcsServiceNamespace"="euspod01id1machine10"
"AcsHostName"="accesscontrol.windows.net"
"AcsRPRealm"="http://windowscloudbackup/m3"
"PrimaryCertThumbprint"="8CCE11CBD765DA9466569DB8ECE016F7A75B8F40"
"TelemetryMachineId"="dcada1d5-e9b9-4470-9ecf-003bc314c876"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Azure Backup\Config\CloudBackupProvider]
"ScratchLocation"="C:\\Program Files\\Microsoft Azure Recovery Services Agent\\Scratch\\"
"WABUpdateKBLink"="http://go.microsoft.com/fwlink/p/?LinkId=229525"
"StorageQuotaPurchaseLink"="http://go.microsoft.com/fwlink/?LinkId=205490"
"WebPortalLink"="http://go.microsoft.com/fwlink/?LinkId=252913"
"WABprivacyStatement"="http://go.microsoft.com/fwlink/?LinkId=221308"
"TotalPITs"=dword:00000001
"StartUsn_\\\\?\\Volume{29cbdff2-3fa7-11e0-939f-001422b0edaf}_FS_900755111003400873"=hex(b):c8,\
1f,ed,ad,06,00,00,00
"PostSnapUsn_\\\\?\\Volume{29cbdff2-3fa7-11e0-939f-001422b0edaf}_FS_900755111003400873"=hex(b):a8,\
9b,ed,ad,06,00,00,00
"JournalId_\\\\?\\Volume{29cbdff2-3fa7-11e0-939f-001422b0edaf}_FS_900755111003400873"=hex(b):44,\
66,1a,7d,9c,d0,cb,01
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Azure Backup\Config\Encryption]
"EncryptionOsVersion"=dword:00000003
Trilon, Inc.

My post was moved to Microsoft Azure Azure Backup forum but that forum is not accessable or doesn't exist and I need help!

I had the post below moved to
Microsoft Azure
>
Azure Backup
Moved by
Jambor yao<abbr class="affil">Microsoft contingent staff</abbr>
Tuesday, February 24, 2015 5:22 AM
But that forum does not exist in any drop down list to ask a question or add to my forums list and no way to access that forum directly.
I originally post it to Azure Storage forum.
Can anyone help with the following azure backup service failure without just moving the post to a non-existing forum?
"cbengine.exe Application Error"
I have a windows 2012 Standard server running with the Azure Recovery services and Azure Backup agent installed on the server. About once a week the backup fails with no error msg. Other times I get the following errors below. How can I track down and fix
this problem.
Log Name:      Application
Source:        Application Error
Date:          2/18/2015 3:01:20 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      HLA2012
Description:
Faulting application name: cbengine.exe, version: 1.0.8236.0, time stamp: 0x52442be2
Faulting module name: HypervVhdHelper.DLL, version: 1.0.8236.0, time stamp: 0x52442dac
Exception code: 0xc0000005
Fault offset: 0x0000000000006ae7
Faulting process id: 0x2584
Faulting application start time: 0x01d04b4f1490c66e
Faulting application path: C:\Program Files\Windows Azure Backup Agent\bin\cbengine.exe
Faulting module path: C:\Program Files\Windows Azure Backup Agent\bin\HypervVhdHelper.DLL
Report Id: 525dfd3b-b744-11e4-9433-00505601051a
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
Thank you Morris

Here's a link to your post.
https://social.msdn.microsoft.com/Forums/azure/en-US/395a1f5c-c39b-4cd2-b55b-40c207ded798/cbengineexe-application-error?forum=windowsazureonlinebackup#395a1f5c-c39b-4cd2-b55b-40c207ded798
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

Backup Error 0x80080005 Server Failure on Windows 7 Where is the backup catalog to delete?

I also have the Backup Error 0x80080005 Server Failure on Windows 7.
I changed all of the owner to me on all the System Volume Information files but where do I find the backup catalog to delete?
Thank you,
WhiteFox42
Kimberly D. White-Fox

Hi,
You could runt the command %windir%\system32\sdclt.exe /DELETECATALOGANDKICKOFFNEW to delete the catalog. For more detailed information, please see:
How Do I Reset/Wipe Windows 7 Backup catalog remotely?
https://social.technet.microsoft.com/Forums/windowsserver/en-US/30b0857c-3a08-4575-9625-311f967dfa14/how-do-i-resetwipe-windows-7-backup-catalog-remotely?forum=windowsbackup
If the backup error is occurred on Windows 7, this is Windows Server forum, I could suggest you ask for help from Windows 7 forum for better and accurate answer.
https://social.technet.microsoft.com/Forums/en-US/home?forum=w7itproinstall
Best Regards,
Mandy
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Azure backup Windows 8.1 error

Since I learned that Azure Backup turned available for Windows 8.1 I have tried to get it to work but I have not succeeded yet. I have followed the instructions but when i try to make a backup I get the 0x1D4C2 error. When looking in the logs I don't see
any clear indications of what went wrong. There are a lot of warnings in the log though, so I have broken out some of them below. Note that there are more stuff happening in between the lines. If it's needed I can publish the whole log.
0A10 167C 01/28 14:21:17.735 71 nativeutils.hpp(42) 43C219F4-44AA-4409-ABD2-626263485F7A WARNING Failed: Hr: = [0x80070002] : Encountered Failure: : lVal : r.GetValue(pszKey, pT)
0A10 167C 01/28 14:21:17.735 71 replica.cpp(532) 43C219F4-44AA-4409-ABD2-626263485F7A WARNING Failed: Hr: = [0x80070002] : Encountered Failure: : lVal : RegUtils::GetValueFromRegKey( L"Software\\Microsoft\\" L"Windows Azure Backup" L"\Config" L"\CloudBackupProvider", ssRegKeyName.PeekStr(), &dwValue)
0A10 167C 01/28 14:21:17.735 71 nativeutils.hpp(42) 43C219F4-44AA-4409-ABD2-626263485F7A WARNING Failed: Hr: = [0x80070002] : Encountered Failure: : lVal : r.GetValue(pszKey, pT)
0A10 167C 01/28 14:21:17.735 71 replica.cpp(532) 43C219F4-44AA-4409-ABD2-626263485F7A WARNING Failed: Hr: = [0x80070002] : Encountered Failure: : lVal : RegUtils::GetValueFromRegKey( L"Software\\Microsoft\\" L"Windows Azure Backup" L"\Config" L"\CloudBackupProvider", ssRegKeyName.PeekStr(), &dwValue)
0A10 167C 01/28 14:21:17.735 03 registryutils.cpp(171) 43C219F4-44AA-4409-ABD2-626263485F7A WARNING Failed: Hr: = [0x80070002] : Failed: Unable to get Value HKLM\鉈돁翸\Software\Microsoft\Windows Azure Backup\Config\CloudBackupProvider
0A10 167C 01/28 14:21:17.735 71 dscontext.cpp(932) [000000001C700CB0] 43C219F4-44AA-4409-ABD2-626263485F7A WARNING Failed: Hr: = [0x80070002] : StartUsn_\\?\Volume{34b94470-87aa-4d96-9741-667a7203f311}_FS_1576418199653472395: lVal : RegUtils::GetValue(REG_KEY_DLS_CLOUDBACKUPPOROVIDER_CONFIG, GetUsnRegValueName(L"StartUsn", ssVolumeName).PeekStr(), &registryStartUsn)
0A10 167C 01/28 14:21:17.735 71 nativeutils.hpp(42) 43C219F4-44AA-4409-ABD2-626263485F7A WARNING Failed: Hr: = [0x80070002] : Encountered Failure: : lVal : r.GetValue(pszKey, pT)
0A10 167C 01/28 14:21:17.735 71 replica.cpp(532) 43C219F4-44AA-4409-ABD2-626263485F7A WARNING Failed: Hr: = [0x80070002] : Encountered Failure: : lVal : RegUtils::GetValueFromRegKey( L"Software\\Microsoft\\" L"Windows Azure Backup" L"\Config" L"\CloudBackupProvider", ssRegKeyName.PeekStr(), &dwValue)
0A10 167C 01/28 14:21:17.735 71 nativeutils.hpp(42) 43C219F4-44AA-4409-ABD2-626263485F7A WARNING Failed: Hr: = [0x80070002] : Encountered Failure: : lVal : r.GetValue(pszKey, pT)
0A10 167C 01/28 14:21:17.735 71 replica.cpp(532) 43C219F4-44AA-4409-ABD2-626263485F7A WARNING Failed: Hr: = [0x80070002] : Encountered Failure: : lVal : RegUtils::GetValueFromRegKey( L"Software\\Microsoft\\" L"Windows Azure Backup" L"\Config" L"\CloudBackupProvider", ssRegKeyName.PeekStr(), &dwValue)
0A10 167C 01/28 14:21:17.735 03 workitem.cpp(86) [000000001C889DE0] 43C219F4-44AA-4409-ABD2-626263485F7A ACTIVITY Idle Timer created with timeout = 390000
0A10 167C 01/28 14:21:17.735 70 acceptdatasetsubtask.cpp(354) [000000001C9FDAE0] 43C219F4-44AA-4409-ABD2-626263485F7A NORMAL CAcceptDatasetSubTask::Initialize: Target path - \\?\Volume{325b8041-a65d-11e4-8278-60029272e49c}\
0A10 167C 01/28 14:21:17.735 18 dsmreceiversubtaskbase.cpp(39) [000000001CA425A0] 43C219F4-44AA-4409-ABD2-626263485F7A NORMAL CDsmReceiverSubTaskBase: constructor [000000001CA425A0] openovl[000000001CA42710] msgovl[000000001CA42808] closeovl[000000001CA42760]
0A10 167C 01/28 14:21:17.735 18 dsmreceiversubtaskbase.cpp(39) [000000001CA11310] 43C219F4-44AA-4409-ABD2-626263485F7A NORMAL CDsmReceiverSubTaskBase: constructor [000000001CA11310] openovl[000000001CA11480] msgovl[000000001CA11578] closeovl[000000001CA114D0]
0A10 167C 01/28 14:21:17.735 18 dsmsendersubtaskbase.cpp(47) [000000001CA67040] 43C219F4-44AA-4409-ABD2-626263485F7A NORMAL CDsmSenderSubTaskBase: constructor [000000001CA67040] openovl[000000001CA671B0] msgovl[000000001CA672B0] closeovl[000000001CA67200]
0A10 167C 01/28 14:21:17.735 18 writeriterator.cpp(82) [0000000019527740] 43C219F4-44AA-4409-ABD2-626263485F7A NORMAL CFileWriterIterator:Init(overwrite:0, setarchive:0, setchangetime:1, skiptargetmetadatarestore:0, restoresec:1, recreaterp:1, throttle:0) called
0A10 167C 01/28 14:21:17.735 18 writeriterator.cpp(221) [0000000019527740] 43C219F4-44AA-4409-ABD2-626263485F7A NORMAL CFileWriterIterator::AddAlternateLocationMapping(filepath:\\?\Volume{34b94470-87aa-4d96-9741-667a7203f311}\, filespec:*, destination:\\?\Volume{325b8041-a65d-11e4-8278-60029272e49c}\) called
0A10 167C 01/28 14:21:17.735 18 readeriterator.cpp(289) [000000001CA13C10] 43C219F4-44AA-4409-ABD2-626263485F7A NORMAL CFileReaderIterator::SetFileSystemFlags (0x9) called
0A10 167C 01/28 14:21:17.735 18 iteratorutils.cpp(690) 43C219F4-44AA-4409-ABD2-626263485F7A NORMAL CaseSensitivity NOT enabled on the machine
0A10 167C 01/28 14:21:17.735 18 readeriterator.cpp(110) [000000001CA13C10] 43C219F4-44AA-4409-ABD2-626263485F7A NORMAL CFileReaderIterator:AddIncludeFiles(filepath:\\?\Volume{34b94470-87aa-4d96-9741-667a7203f311}\Users\Andreas\Synk\, filespec:*, snapshotpath:\\?\Volume{325b8041-a65d-11e4-8278-60029272e49c}\Users\Andreas\Synk\) called
0A10 167C 01/28 14:21:17.735 18 fsutils.cpp(4049) 43C219F4-44AA-4409-ABD2-626263485F7A WARNING Failed: Hr: = [0x80070003] : GetFileAttributes failed for \\?\Volume{325b8041-a65d-11e4-8278-60029272e49c}\Users\Andreas\Synk\
0A10 167C 01/28 14:21:17.735 18 fsutils.cpp(624) 43C219F4-44AA-4409-ABD2-626263485F7A WARNING Failed: Hr: = [0x80070003] : Failed to get attributes for \\?\Volume{325b8041-a65d-11e4-8278-60029272e49c}\Users\Andreas\Synk\
0A10 167C 01/28 14:21:17.735 18 fsutils.cpp(2188) 43C219F4-44AA-4409-ABD2-626263485F7A WARNING Failed: Hr: = [0x80990a54] : Source path not found:\\?\Volume{325b8041-a65d-11e4-8278-60029272e49c}\Users\Andreas\Synk\
0A10 167C 01/28 14:21:17.767 70 nativeutils.hpp(42) 43C219F4-44AA-4409-ABD2-626263485F7A WARNING Failed: Hr: = [0x80070002] : Encountered Failure: : lVal : r.GetValue(pszKey, pT)
0A10 167C 01/28 14:21:17.767 70 filespeclocalcache.cpp(308) 43C219F4-44AA-4409-ABD2-626263485F7A WARNING Failed: Hr: = [0x80070003] : Encountered Failure: : lVal : hFile = ::CreateFileW( ssFileName.PeekStr(), (0x80000000L), 0, 0, 3, 0x00000080, 0)
0A10 167C 01/28 14:21:17.767 18 pruningiterator.cpp(479) [000000001CAC9CA0] 43C219F4-44AA-4409-ABD2-626263485F7A NORMAL CPruningIterator::GetNextFile - File [\\?\Volume{325b8041-a65d-11e4-8278-60029272e49c}\System Volume Information\FVE2.{09cf57b8-9e6c-43d4-ae1f-0408882a397d}.1] returned for deletion
0A10 1AD8 01/28 14:21:17.767 70 itemcatalogupdater.cpp(259) 43C219F4-44AA-4409-ABD2-626263485F7A NORMAL Hr: = [0x00000000] QueryTaskId success!.
0A10 1AD8 01/28 14:21:17.767 70 catalogfailurehandler.cpp(343) [000000001CA53620] 43C219F4-44AA-4409-ABD2-626263485F7A NORMAL CCatalogFailureHandler :: GetLastFailedEntries, Reading catalog failures in Last Backup..
0A10 1AD8 01/28 14:21:17.767 70 catalogfilehelper.cpp(287) [000000001C8CB610] 43C219F4-44AA-4409-ABD2-626263485F7A NORMAL Opening file - C:\Program Files\Microsoft Azure Recovery Services Agent\Scratch\CoFLists\CatalogLists\{BD5BA688-EF07-416C-A244-52B95FFF1CCE}_CatalogFailedEntry_B.dat with IsReadOnly = true
0A10 1AD8 01/28 14:21:17.767 70 catalogfailurehandler.cpp(549) [000000001CA53620] 43C219F4-44AA-4409-ABD2-626263485F7A WARNING Failed: Hr: = [0x80070002] CCatalogFailureHandler :: OnPreviousErrorUploadFinished failed to delete old records file
0A10 1AD8 01/28 14:21:17.767 70 catalogfailurehandler.cpp(550) [000000001CA53620] 43C219F4-44AA-4409-ABD2-626263485F7A WARNING Failed: Hr: = [0x80070002] : Encountered Failure: : lVal : hr
0A10 1AD8 01/28 14:21:17.767 70 itemcatalogupdater.cpp(1044) [000000001C890890] 43C219F4-44AA-4409-ABD2-626263485F7A NORMAL Hr: = [0x00000000] SetCatalogFailureHelper::UploadPreviousFailures : Completed.
0A10 1AD8 01/28 14:21:17.767 70 itemcatalogupdater.cpp(566) 43C219F4-44AA-4409-ABD2-626263485F7A NORMAL Uploading 1 RO entries
0A10 1AD8 01/28 14:21:17.767 79 WcfClient.cs(944) 43C219F4-44AA-4409-ABD2-626263485F7A NORMAL Executing web service call | Params: {ServiceInterface = Microsoft.Internal.CloudBackup.Common.FileCatalog.Interface.IFileCatalogExternalChannel}{Description = UpdateROArgs}{TargetEndpoint = https://pod01-fc1.ne.backup.windowsazure.com/FileCatalogExternalService.svc}
0A10 1AD8 01/28 14:21:17.767 69 CBEngineWcfClientHelper.cs(320) 43C219F4-44AA-4409-ABD2-626263485F7A NORMAL Setting RequestId header for outgoing request | Params: {RequestId = 8dcfb39f-3022-4d3a-b73f-b11e290758e0}{WorkitemId = 5b81881f-7d02-47b0-bb1a-a266bfec2522}{TaskId = 43c219f4-44aa-4409-abd2-626263485f7a}{AgentVersion = 2.0.8694.0}
0A10 167C 01/28 14:21:17.767 18 fswrapper.cpp(932) [000000001DC1E310] 43C219F4-44AA-4409-ABD2-626263485F7A WARNING Parameter: [0x80070020], FilePath = \\?\Volume{325b8041-a65d-11e4-8278-60029272e49c}\System Volume Information\FVE2.{09cf57b8-9e6c-43d4-ae1f-0408882a397d}.1
0A10 167C 01/28 14:21:17.767 18 fswrapper.cpp(932) [000000001DC1E310] 43C219F4-44AA-4409-ABD2-626263485F7A WARNING Failed: Hr: = [0x80070020] : CreateFile failed \\?\Volume{325b8041-a65d-11e4-8278-60029272e49c}\System Volume Information\FVE2.{09cf57b8-9e6c-43d4-ae1f-0408882a397d}.1 with error :32
0A10 167C 01/28 14:21:17.767 70 onlinesubtask.cpp(496) [000000001C9FDAE0] 43C219F4-44AA-4409-ABD2-626263485F7A WARNING Failed: Hr: = [0x80070020] COnlineSubTask::UpdateStatus => hr
0A10 167C 01/28 14:21:17.767 71 dscontext.cpp(152) [000000001C700CB0] 43C219F4-44AA-4409-ABD2-626263485F7A WARNING Last completed state for Ds Id (1576418199653472395) is 18
0A10 167C 01/28 14:21:17.767 71 dscontext.cpp(158) [000000001C700CB0] 43C219F4-44AA-4409-ABD2-626263485F7A WARNING Ds Id (1576418199653472395) failed. DLS: 0 HRESULT: 0x80070020
0A10 167C 01/28 14:21:17.767 71 replicator.cpp(315) [000000001C840BA0] 43C219F4-44AA-4409-ABD2-626263485F7A WARNING Failed: Hr: = [0x80070020] SetupReplicationForReplica unsuccessful for replica id ({BD5BA688-EF07-416C-A244-52B95FFF1CCE}) Volume (\\?\Volume{34b94470-87aa-4d96-9741-667a7203f311}\))
0A10 167C 01/28 14:21:18.188 71 backupasync.cpp(1045) [000000001C8B2730] 43C219F4-44AA-4409-ABD2-626263485F7A WARNING Failed: Hr: = [0x80070020] Backup Progress: Failed
0A10 167C 01/28 14:21:18.548 22 vdshelper.cpp(923) [000000001A7F6600] 43C219F4-44AA-4409-ABD2-626263485F7A WARNING Failed: Hr: = [0x80990fb0] Disk [\\?\PHYSICALDRIVE2] is not found as unknown
0A10 167C 01/28 14:21:18.595 03 dynamicloadedmodule.cpp(91) [000000001DC1F230] 43C219F4-44AA-4409-ABD2-626263485F7A WARNING Failed: Hr: = [0x8007007e] : Failed to load DLL [C:\windows\system32\WSBOnline.dll]
0A10 167C 01/28 14:21:18.595 79 bpbackupstoreutils.cpp(417) 43C219F4-44AA-4409-ABD2-626263485F7A WARNING Snap-In Updation skipped because dll not loaded
0A10 167C 01/28 14:21:18.595 79 bpbackupstoreutils.cpp(157) 43C219F4-44AA-4409-ABD2-626263485F7A WARNING Snap-In Updation Skipped because WSBOnline.dll was not found.
0A10 167C 01/28 14:21:18.595 79 bpbackupstoreutils.cpp(390) 43C219F4-44AA-4409-ABD2-626263485F7A WARNING Error trying to add regkey for completion success ignoring
I have tried to completely re-install the agent and remove the vault in Azure.

Hi,
This is a known issue under investigation. Azure agent is not able to prune bitlocker file during backup.
DC1E310] 43C219F4-44AA-4409-ABD2-626263485F7A WARNING Parameter: [0x80070020], FilePath =
\\?\Volume{325b8041-a65d-11e4-8278-60029272e49c}\System Volume Information\FVE2.{09cf57b8-9e6c-43d4-ae1f-0408882a397d}.1
0A10 167C 01/28 14:21:17.767 18 fswrapper.cpp(932) [000000001DC1E310] 43C219F4-44AA-4409-ABD2-626263485F7A WARNING Failed: Hr: = [0x80070020] : CreateFile failed
\\?\Volume{325b8041-a65d-11e4-8278-60029272e49c}\System Volume Information\FVE2.{09cf57b8-9e6c-43d4-ae1f-0408882a397d}.1 with error :32
0A10 167C 01/28 14:21:17.767 70 onlinesubtask.cpp(496) [000000001C9FDAE0] 43C219F4-44AA-4409-ABD2-626263485F7A WARNING Failed: Hr: = [0x80070020] COnlineSubTask::UpdateStatus => hr
0A10 167C 01/28 14:21:17.767 71 dscontext.cpp(152) [000000001C700CB0] 43C219F4-44AA-4409-ABD2-626263485F7A WARNING Last completed state for Ds Id (1576418199653472395) is 18
0A10 167C 01/28 14:21:17.767 71 dscontext.cpp(158) [000000001C700CB0] 43C219F4-44AA-4409-ABD2-626263485F7A WARNING Ds Id (1576418199653472395) failed. DLS: 0 HRESULT: 0x80070020
Where ErrorCode: 0x80070020 (-2147024864): The process cannot access the file because it is being used by another process.
No ETA on a fix at this time.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.

Azure Backup fails on Windows 8.1

Hi,
I was hoping to use our windows azure account to make cloud backup of some of our PC's, they're all running Windows 7, 8 or 8.1.
I read that now azure backup support windows 7, 8 and 8.1 : https://support.microsoft.com/kb/3015072?wa=wsignin1.0
So I installed this updated package, configured a backup and tried to run it but I can't have it works it always fails: 0x1d4c2 error. I looked into the log and here is the first error that appear on the log
0B00 1EF0
01/07 00:51:33.622
70 nativeutils.hpp(41)
170BDAAE-9565-4632-84BA-A48F18F64C81
WARNING Failed: Hr: = [0x80070002] : Encountered Failure: : lVal : r.Open((( HKEY ) (ULONG_PTR)((LONG)0x80000002) ), pszPath)
0B00 2130
01/07 00:51:33.672
03 miscellaneousutils.cpp(692)
170BDAAE-9565-4632-84BA-A48F18F64C81
NORMAL Hr: = [0x80070002] Could not get the value of registry key name CopyBackupEnabled under HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Azure Backup
Hope someone can help me figured it out ....
Thank you!
Chris

Ok, I reinstall the app and now the last faillure I have is:
2140 28A8
01/09 21:02:14.816
71 async.cpp(948)
8DD85B67-49E3-4729-AB44-B682F81E7E94
FATAL Hr: = [0x80070020] DoAsync operation failed.
I tried on another machine running Windows 8.1 and it's not working either. I'm now going to trying on Windows 7 machine.
Thanks for any help
Chris

Azure Backup fails with error 0x003E6 after data transmission (Protection Agent Failure)

On a Windows Essentials 2012 Server (German) I had Azure Backup up and running for several months.
(Probably) After adding features to support Remote Access, Azure Backup stopped working.
The backup schedule executes and transfers all data, than it constantly fails with the error:
"Fehler beim Vorgang aufgrund eines Schutz-Agent-Fehlers. Wiederholen Sie den Vorgang (0x003E6)" which translates to the english "The operation failed because of a protection agent failure. Retry the operation (0x003E6)".
An update of the Backup Agent to the latest version did not resolve the issue.
Does anybody know details about this error and the reason behind it?
Regards,
Dominik

Hi Dominik,
First please check if there is any new policy was set such as a throttle for uploading data, or a firewall was enabled before the issue occurs.
There is no enough information for finding out the exact cause. Please also check if there is any error and event logs. These can be found in the Application Event log under WindowsAzureBackup.
Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Backup Error - 0x810000E4 Windows Backup has encountered a problem with the backup catalog

Dear all,
I'm trying to backup my files onto a 2TB big external USB disk. My computer is Dell Latitude E4300.
When I run the backup, it runs normally but ends with this error:
0x810000E4 Windows Backup has encountered a problem with the backup catalog
When checking the zip files on the USB drive, it seems that only some of the files have been backed up. The same confirms the restore option when I browse the files in the backup.
When I start the backup again, it continues - i.e. acknowledges the files already there and backs up a additional files but again fails after some time.
Any ideas please.
Thank you,
Tomas

Hello Tomas,
This is not expected.
Could you please collect the backup failure traces from %windir%\Logs\WindowsBackup and send them to my mail-id -
[email protected] (pl. remove -nospam phrase from the id to get the correct one).
Thanks,
Sriram [MSFT]
Sriram [MSFT]

Cannot reinstate catalog after returning PC (Windows 7) to factory settings (because of worm infection). Catalog was backed up on external drive but not using PSE backup facility. Cannot find and *.tly file. Is this hopeless?

Cannot reinstate catalog after returning PC (Windows 7) to factory settings (because of worm infection). Catalog was backed up on external drive but not using PSE backup facility. Cannot find and *.tly file. Is this hopeless?

If you made backups of all of your photos and your catalog file using some third-party method (i.e. not using the PSE catalog backup command), then you should be able to restore everything.
Step 1. Put the photos in the EXACT SAME LOCATION as before. For example, if they were in subfolders of C:\Users\<username>\Documents, then they must go into the exact same subfolders of C:\Users\<username>\Documents.
Step 2. Move the catalog file to wherever you want it to be, and then double-click on it.

Azure Backup-reviewing Windows 8.1 azure client for enterprise use

hello, i'm kicking the tires on the Azure Recovery Services Site agent for Windows 8.1. I like it - seems easy.The question I have:
I notice you have to provide a passphrase. We would like to test this offering with 10 employees but the management of the passphrase is a bit concern. Is there a way from an Azure portal (or other method) to get the passphrase of each
client machine? as system administrators, we would like to keep a copy of the passphrase in Active Directory, Azure Portal, or some centralize place (we don't want to count on the user to solely hold that passphrase because if they lose it, they will
be out of luck).
can anyone speak to that?
thanks

Hi,
There is no automatic way to help protect that passphrase. User should keep the passphrase and not share to others for private consider. If you worried about losing passphrase, you can let users to save it to an external place such as share a folder for
each user to keep a copy of them.
See:
http://azure.microsoft.com/blog/2014/09/11/getting-started-with-azure-backup/
Note that Azure Backup never maintains the passphrase and if the passphrase is lost by the user, the data can never be restored or recovered. Hence it is strongly recommended that the user saves the key to an external location.
Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Windows Azure Backup fails OBEngine service

Backups were running fine on my VM for months, until 11/19/2014.
Since this date, backups have been failing due to an AccessViolationException KeyManager.dll which causes cbengine.exe to crash.
Here is the detail from the eventlog:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: cbengine.exe
P2: 2.0.8692.0
P3: 542552af
P4: KeyManager.dll
P5: 2.0.8692.0
P6: 542553a5
P7: c0000005
P8: 0000000000008116
P9:
P10:
Analysis symbol:
Rechecking for solution: 0
Report Id: 7aa85bb1-7675-11e4-9416-00155de01aa3
Report Status: 4
Hashed bucket:
Here is the output from AppCrash_cbengine.exe_2876308b4d338fde9c352031c1e675e0c83996f2_06a1493e:
Version=1
EventType=APPCRASH
EventTime=130615943683897742
ReportType=2
Consent=1
UploadTime=130615943694678792
ReportIdentifier=7aa85bb2-7675-11e4-9416-00155de01aa3
IntegratorReportIdentifier=7aa85bb1-7675-11e4-9416-00155de01aa3
NsAppName=cbengine.exe
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=cbengine.exe
Sig[1].Name=Application Version
Sig[1].Value=2.0.8692.0
Sig[2].Name=Application Timestamp
Sig[2].Value=542552af
Sig[3].Name=Fault Module Name
Sig[3].Value=KeyManager.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=2.0.8692.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=542553a5
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0000000000008116
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.2.9200.2.0.0.400.8
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=9fac
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=9fac4e2867de2c0bc14632ff7179424b
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=aa27
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=aa2726ad3eea6d54361060a11351616d
UI[2]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\cbengine.exe
UI[5]=Check online for a solution (recommended)
UI[6]=Check for a solution later (recommended)
UI[7]=Close
UI[8]=cbengine.exe stopped working and was closed
UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
UI[10]=&Close
LoadedModule[0]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\cbengine.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL
LoadedModule[3]=C:\Windows\system32\KERNEL32.dll
LoadedModule[4]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[5]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[6]=C:\Windows\system32\msvcrt.dll
LoadedModule[7]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[8]=C:\Windows\system32\RPCRT4.dll
LoadedModule[9]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll
LoadedModule[10]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[11]=C:\Windows\system32\USER32.dll
LoadedModule[12]=C:\Windows\system32\GDI32.dll
LoadedModule[13]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
LoadedModule[14]=C:\Windows\SYSTEM32\MSVCR110_CLR0400.dll
LoadedModule[15]=C:\Windows\assembly\NativeImages_v4.0.30319_64\mscorlib\51fbf5aac9c6f1aef14557276f98ad28\mscorlib.ni.dll
LoadedModule[16]=C:\Windows\system32\ole32.dll
LoadedModule[17]=C:\Windows\SYSTEM32\combase.dll
LoadedModule[18]=C:\Windows\SYSTEM32\CRYPTBASE.dll
LoadedModule[19]=C:\Windows\SYSTEM32\bcryptPrimitives.dll
LoadedModule[20]=C:\Windows\SYSTEM32\CRYPTSP.dll
LoadedModule[21]=C:\Windows\system32\rsaenh.dll
LoadedModule[22]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll
LoadedModule[23]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[24]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System\882c88d14efa17e32acc1953755e8709\System.ni.dll
LoadedModule[25]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Serv759bfb78#\270d01dd5380f28bb384df1187f47532\System.ServiceProcess.ni.dll
LoadedModule[26]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\CloudSharedInfra.dll
LoadedModule[27]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\CloudEngineTracing.dll
LoadedModule[28]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\TraceWrapper.dll
LoadedModule[29]=C:\Windows\SYSTEM32\MSVCR110.dll
LoadedModule[30]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\TraceProvider.dll
LoadedModule[31]=C:\Windows\SYSTEM32\MSVCP110.dll
LoadedModule[32]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\LKRhDPM.DLL
LoadedModule[33]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\CloudEngineFM.dll
LoadedModule[34]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\CloudCommonFM.dll
LoadedModule[35]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\FailureModeling.dll
LoadedModule[36]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\ErrorCodeUtils.dll
LoadedModule[37]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\CloudProxyHelper.dll
LoadedModule[38]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Core\58a5753c80817773be7d569bc2d6ba92\System.Core.ni.dll
LoadedModule[39]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.ServiceModel\b96ac95b283e1ae9e6dc2a4396bc9c1a\System.ServiceModel.ni.dll
LoadedModule[40]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Xml\7ae460b2b5c41359e80ed3c95660dbf6\System.Xml.ni.dll
LoadedModule[41]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Configuration\132c056670c4a6ad010e87ff53e6b05e\System.Configuration.ni.dll
LoadedModule[42]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Runteb92aa12#\dc798870570147bc073d2f0773c8d02e\System.Runtime.Serialization.ni.dll
LoadedModule[43]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\CloudCommonInterface.dll
LoadedModule[44]=C:\Windows\system32\urlmon.dll
LoadedModule[45]=C:\Windows\system32\iertutil.dll
LoadedModule[46]=C:\Windows\system32\WININET.dll
LoadedModule[47]=C:\Windows\system32\USERENV.dll
LoadedModule[48]=C:\Windows\system32\profapi.dll
LoadedModule[49]=C:\Windows\SYSTEM32\Secur32.dll
LoadedModule[50]=C:\Windows\SYSTEM32\SSPICLI.DLL
LoadedModule[51]=C:\Windows\system32\SHELL32.dll
LoadedModule[52]=C:\Windows\SYSTEM32\SHCORE.dll
LoadedModule[53]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\CBEngineService.dll
LoadedModule[54]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\NativeMethods.dll
LoadedModule[55]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\CBEngineServiceModuleHelper.dll
LoadedModule[56]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\NativeUtils.dll
LoadedModule[57]=C:\Windows\SYSTEM32\NETAPI32.dll
LoadedModule[58]=C:\Windows\SYSTEM32\ACTIVEDS.dll
LoadedModule[59]=C:\Windows\SYSTEM32\msi.dll
LoadedModule[60]=C:\Windows\system32\CRYPT32.dll
LoadedModule[61]=C:\Windows\SYSTEM32\netutils.dll
LoadedModule[62]=C:\Windows\SYSTEM32\srvcli.dll
LoadedModule[63]=C:\Windows\SYSTEM32\wkscli.dll
LoadedModule[64]=C:\Windows\SYSTEM32\adsldpc.dll
LoadedModule[65]=C:\Windows\system32\MSASN1.dll
LoadedModule[66]=C:\Windows\system32\WLDAP32.dll
LoadedModule[67]=C:\Windows\SYSTEM32\DSROLE.DLL
LoadedModule[68]=C:\Windows\SYSTEM32\SAMCLI.DLL
LoadedModule[69]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\CloudBackupProvider.dll
LoadedModule[70]=C:\Windows\SYSTEM32\wer.dll
LoadedModule[71]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\VssRequestor.dll
LoadedModule[72]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\NativeEtwTracer.dll
LoadedModule[73]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\iRefCounted.dll
LoadedModule[74]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\cbeventpub.dll
LoadedModule[75]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\KeyManager.dll
LoadedModule[76]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\ClientStamp.dll
LoadedModule[77]=C:\Windows\SYSTEM32\VSSAPI.DLL
LoadedModule[78]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\ClusterInquiry.dll
LoadedModule[79]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\CsvManager.dll
LoadedModule[80]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\DsmFs.dll
LoadedModule[81]=C:\Windows\SYSTEM32\VssTrace.DLL
LoadedModule[82]=C:\Windows\system32\WS2_32.dll
LoadedModule[83]=C:\Windows\SYSTEM32\CLUSAPI.dll
LoadedModule[84]=C:\Windows\SYSTEM32\RESUTILS.dll
LoadedModule[85]=C:\Windows\SYSTEM32\sisbkup.dll
LoadedModule[86]=C:\Windows\system32\NSI.dll
LoadedModule[87]=C:\Windows\SYSTEM32\cryptdll.dll
LoadedModule[88]=C:\Windows\SYSTEM32\clbcatq.dll
LoadedModule[89]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\HVRAzureReplicationProvider.dll
LoadedModule[90]=C:\Windows\SYSTEM32\ncrypt.dll
LoadedModule[91]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\SalDmHelper.dll
LoadedModule[92]=C:\Windows\SYSTEM32\VirtDisk.dll
LoadedModule[93]=C:\Windows\SYSTEM32\bcrypt.dll
LoadedModule[94]=C:\Windows\SYSTEM32\NTASN1.dll
LoadedModule[95]=C:\Windows\SYSTEM32\FLTLIB.DLL
LoadedModule[96]=C:\Windows\SYSTEM32\pcwum.DLL
LoadedModule[97]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\CloudUtils.dll
LoadedModule[98]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\WatsonIntegrator.dll
LoadedModule[99]=C:\Windows\assembly\NativeImages_v4.0.30319_64\SMDiagnostics\f78732604518fdac525c23d94053c4bc\SMDiagnostics.ni.dll
LoadedModule[100]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\CBObjectModel.dll
LoadedModule[101]=C:\Windows\system32\mswsock.dll
LoadedModule[102]=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule[103]=C:\Windows\System32\rasadhlp.dll
LoadedModule[104]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[105]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Servd1dec626#\10619c5fe8292214fbfcef53958f2e7b\System.ServiceModel.Internals.ni.dll
LoadedModule[106]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.IdentityModel\c7724d34814b7ef413f572c47b555414\System.IdentityModel.ni.dll
LoadedModule[107]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\ROCatalogInterface.dll
LoadedModule[108]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\CatalogCommon.dll
LoadedModule[109]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\CBEngineProxy.dll
LoadedModule[110]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\FileCatalogInterface.dll
LoadedModule[111]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\AccessControlHelper.dll
LoadedModule[112]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\IdMgmtInterface.dll
LoadedModule[113]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\SettingsInterface.dll
LoadedModule[114]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[115]=C:\Windows\SYSTEM32\WINNSI.DLL
LoadedModule[116]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Transactions\ae60768684128a7def00a60d3ad1f7aa\System.Transactions.ni.dll
LoadedModule[117]=C:\Windows\Microsoft.Net\assembly\GAC_64\System.Transactions\v4.0_4.0.0.0__b77a5c561934e089\System.Transactions.dll
LoadedModule[118]=C:\Windows\system32\msv1_0.DLL
LoadedModule[119]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\CalExternalProxy.dll
LoadedModule[120]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\IdMgmtProxy.dll
LoadedModule[121]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\SamlTokenBuilderV2.dll
LoadedModule[122]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Security\4fd85de092b46b92d150158442b90446\System.Security.ni.dll
LoadedModule[123]=C:\Windows\SYSTEM32\DPAPI.dll
LoadedModule[124]=C:\Windows\SYSTEM32\rasapi32.dll
LoadedModule[125]=C:\Windows\SYSTEM32\rasman.dll
LoadedModule[126]=C:\Windows\SYSTEM32\rtutils.dll
LoadedModule[127]=C:\Windows\SYSTEM32\winhttp.dll
LoadedModule[128]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[129]=C:\Windows\SYSTEM32\dhcpcsvc.DLL
LoadedModule[130]=C:\Windows\system32\schannel.DLL
LoadedModule[131]=C:\Windows\system32\ncryptsslp.dll
LoadedModule[132]=C:\Windows\SYSTEM32\gpapi.dll
LoadedModule[133]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Web\935caa50c55938e31a53b7e7504cf65c\System.Web.ni.dll
LoadedModule[134]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Web.28b9ef5a#\ae9e6b5057cc86d9c4696c970b21f642\System.Web.Extensions.ni.dll
LoadedModule[135]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\ReliableWcfClient.dll
LoadedModule[136]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\AsyncInterface.dll
LoadedModule[137]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\IdMgmtCatalogInterface.dll
LoadedModule[138]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\webengine4.dll
LoadedModule[139]=C:\Windows\SYSTEM32\MSVCR120_CLR0400.dll
LoadedModule[140]=C:\Windows\system32\PSAPI.DLL
LoadedModule[141]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Servf73e6522#\b2c4ffc928f332550008d48592fef264\System.ServiceModel.Web.ni.dll
LoadedModule[142]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Net.Http\1b58706b8e3775c745148cce6b10b3a9\System.Net.Http.ni.dll
LoadedModule[143]=C:\Windows\SYSTEM32\wevtapi.dll
LoadedModule[144]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\Interop.TaskScheduler.dll
LoadedModule[145]=C:\Windows\System32\taskschd.dll
LoadedModule[146]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\cb_ps.dll
LoadedModule[147]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\SettingsController.dll
LoadedModule[148]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\SettingsImpl.dll
LoadedModule[149]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Management\c5f5f8d6fb4bcd57658a8572e9209a5a\System.Management.ni.dll
LoadedModule[150]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\wminet_utils.dll
LoadedModule[151]=C:\Windows\system32\wbem\wmiutils.dll
LoadedModule[152]=C:\Windows\SYSTEM32\wbemcomn.dll
LoadedModule[153]=C:\Windows\system32\wbem\wbemprox.dll
LoadedModule[154]=C:\Windows\system32\wbem\wbemsvc.dll
LoadedModule[155]=C:\Windows\system32\wbem\fastprox.dll
LoadedModule[156]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\CalExternalUnmanagedProxy.DLL
LoadedModule[157]=C:\Windows\System32\msxml6.dll
LoadedModule[158]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\IDContextStoreUnmanagedProxy.DLL
LoadedModule[159]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\IDContextStore.dll
LoadedModule[160]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\HvrTelemetryHelper.dll
LoadedModule[161]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\EtwTraceWrapper.dll
LoadedModule[162]=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\PrepUnmanagedProxy.DLL
LoadedModule[163]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[164]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\diasymreader.dll
LoadedModule[165]=C:\Windows\SYSTEM32\ntmarta.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=cbengine.exe
AppPath=C:\Program Files\Microsoft Azure Recovery Services Agent\bin\cbengine.exe
NsPartner=windows
NsGroup=windows8
Here is the callstack:
Application: cbengine.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
Stack:
at Microsoft.SnapIns.CloudBackup.UI.Proxy.JobProviderProxy.BackupAdhoc(Microsoft.SnapIns.CloudBackup.UI.Proxy.BPTemplateSettings, System.String, System.Guid)
at Microsoft.Internal.CloudBackup.ObjectModel.OMCommon.CBJob+<>c__DisplayClass1.<StartBackup>b__0()
at Microsoft.Internal.CloudBackup.ObjectModel.OMCommon.CBJob.TriggerJobWithConcurrencyCheck(System.Action)
at Microsoft.Internal.CloudBackup.ObjectModel.OMCommon.CBPolicy.StartBackup(System.Guid)
at Microsoft.Internal.CloudBackup.Engine.CBEngine+<>c__DisplayClass3c.<StartCBBackup>b__3b()
at Microsoft.Internal.Common.FailureModeling.FMComponent`3[[Microsoft.Internal.CloudBackup.Common.Diag.DiagComponents+Id, CloudSharedInfra, Version=1.0.523.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35],[Microsoft.Internal.CloudBackup.Common.FailureModeling.CloudFMConstants+OperationId,
CloudCommonFM, Version=1.0.523.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35],[Microsoft.Internal.CloudBackup.Common.Utils.Errors.ErrorCode, ErrorCodeUtils, Version=1.0.523.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]._FMBlock(System.String,
Int32, FMBlockArgs<Id,OperationId,Microsoft.Internal.CloudBackup.Common.Utils.Errors.ErrorCode>, System.Action, System.Action)
at Microsoft.Internal.CloudBackup.Engine.CBEngineHelper.CallOMFunction(System.Action)
at Microsoft.Internal.CloudBackup.Engine.CBEngine.StartCBBackup(Microsoft.Internal.CloudBackup.ObjectModel.OMCommon.CBPolicy, Boolean, Boolean)
at DynamicClass.SyncInvokeStartCBBackup(System.Object, System.Object[], System.Object[])
at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(System.Object, System.Object[], System.Object[] ByRef)
at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(System.ServiceModel.Dispatcher.MessageRpc ByRef)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(System.ServiceModel.Dispatcher.MessageRpc ByRef)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(System.ServiceModel.Dispatcher.MessageRpc ByRef)
at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean)
at System.ServiceModel.Dispatcher.ChannelHandler.DispatchAndReleasePump(System.ServiceModel.Channels.RequestContext, Boolean, System.ServiceModel.OperationContext)
at System.ServiceModel.Dispatcher.ChannelHandler.HandleRequest(System.ServiceModel.Channels.RequestContext, System.ServiceModel.OperationContext)
at System.ServiceModel.Dispatcher.ChannelHandler.AsyncMessagePump(System.IAsyncResult)
at System.Runtime.Fx+AsyncThunk.UnhandledExceptionFrame(System.IAsyncResult)
at System.Runtime.AsyncResult.Complete(Boolean)
at System.ServiceModel.Channels.TransportDuplexSessionChannel+TryReceiveAsyncResult.OnReceive(System.IAsyncResult)
at System.Runtime.Fx+AsyncThunk.UnhandledExceptionFrame(System.IAsyncResult)
at System.Runtime.AsyncResult.Complete(Boolean)
at System.ServiceModel.Channels.SynchronizedMessageSource+ReceiveAsyncResult.OnReceiveComplete(System.Object)
at System.ServiceModel.Channels.SessionConnectionReader.OnAsyncReadComplete(System.Object)
at System.Runtime.Fx+AsyncThunk.UnhandledExceptionFrame(System.IAsyncResult)
at System.Net.LazyAsyncResult.Complete(IntPtr)
at System.Net.Security.NegotiateStream.ProcessFrameBody(Int32, Byte[], Int32, Int32, System.Net.AsyncProtocolRequest)
at System.Net.Security.NegotiateStream.ReadCallback(System.Net.AsyncProtocolRequest)
at System.Net.FixedSizeReader.CheckCompletionBeforeNextRead(Int32)
at System.Net.FixedSizeReader.ReadCallback(System.IAsyncResult)
at System.Runtime.AsyncResult.Complete(Boolean)
at System.ServiceModel.Channels.ConnectionStream+IOAsyncResult.OnAsyncIOComplete(System.Object)
at System.ServiceModel.Channels.SocketConnection.OnReceiveAsync(System.Object, System.Net.Sockets.SocketAsyncEventArgs)
at System.Net.Sockets.SocketAsyncEventArgs.FinishOperationSuccess(System.Net.Sockets.SocketError, Int32, System.Net.Sockets.SocketFlags)
at System.Net.Sockets.SocketAsyncEventArgs.CompletionPortCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)
at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)
Can anyone point me in the right direction?
I am unaware of any changes to the VM apart from the usual windows updates.
Kind regards,
Jay

Hi,
If the issue is more about Windows Azure backup, i think you may ask in:
https://social.msdn.microsoft.com/forums/azure/en-US/home?forum=windowsazureonlinebackup
Regards.
Vivian Wang

Can I use Azure Backup and Windows Server Backup in a Windows Server ?

Can I use Azure Backup and Windows Server Backup in a Windows Server ?
I want to use both Azure Backup and Windows Server Backup for two senarios.
For Disaster Recovery = Azure Backup to Azure Storage.
For non-Disacter Recovery = Windows Server Backup to a on-premises disk.
The non-Disaster Recovery mean a file or folder recovery, disk crash recovery, migrate to another servers.
The non-Disaster Recovery need the speed of recovery just like 10 TB recovery as soon as possible.
If I can use both Azure Backup and Windows Server Backup in a Windows Server,
Are there any notes for using both ?
Regards,
Yoshihiro Kawabata

Hi Yoshihiro Kawabata,
Thanks for posting here!
Azure Backup to Azure Storage and Windows Server Backup to a on-premises disk. These are two different question and can be answered individually.
Azure Backup to Azure Storage - Possible.
Windows Server Backup to a on-premises disk - Possible.
Can I use Azure Backup and Windows Server Backup in a Windows Server? Is a question.
I will check on this and get back to you at the earliest.
Thanks!
Sadiqh

Azure Backup CATALOG FAILURE 0x80131500 on Windows 8.1 Pro

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