B&W HTM61 S2 arrived with gouged box and broken foam padding

Purchased a Bowers and Wilkins HTM61 S2 at a Newington, NH store and had it shipped to my home. It arrived with a corner showing signs of being dropped, a large gouge on one corner, and when opened the foam inserts were broken and in pieces.
My concern now is if anything has been damaged internally either to the woofers, tweeters or midrange driver. If this was to be a gift I certainly could not give it as a gift given the poor condition of the box and its packaging content.
I am very disappointed that this item was shipped in its original box and makes me wonder if it was already damaged and shipped as-is.
The entire purchase has been very stressful and has left me doubting the longevity of my purchase given the poor condition of it's packaging.
I'd rather exchange for another, one that hasn't been beaten up or dropped or gouged however the associates in Manchester, NH have none in stock and nobody else has one either..

Hello Mitty,
Welcome to the Best Buy forum!
The concern you have for the product is understandable, especially if the box appeared to have damage when it was delivered.  You obviously did not pay for a damaged product.  A majority of products shipped by Best Buy are shipped in a UPS or USPS box; however, a product that is quite a bit larger than other products (such as a TV) may be delivered in its normal box.  Either way, I would expect a product to be handled with care so that it is not delivered with any sort of damage.
If you want to return or exchange the speaker, then I would encourage you to go back up to the store and speak with an associate.  You have within 15 days from the day the speaker was delivered to process a return or exchange.  While looking over your account, I noticed that you went back to the store this morning and processed an exchange.  I trust that the store was able to assist; however, if you have any additional questions, then please let me know and I will see what I can do to help.
Thank you for taking the time to connect with us, and I hope you have a great day.
Derek|Social Media Specialist | Best Buy® Corporate
 Private Message

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    TD

  • Selection screen change with check box and radio buttons

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    Hi,
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  • ALV with check boxs and buttons

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            r_matnr-option = 'EQ'.
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            r_matnr-high = ' '  .
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            CLEAR r_matnr.
          ENDLOOP.
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      wa_fcat1-col_pos   = '2'.
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      wa_fcat1-col_pos   = '3'.
      wa_fcat1-fieldname = 'MAKTG'.
      wa_fcat1-tabname   = 'IT_MAKT'.
      wa_fcat1-seltext_m = 'GROUP'.
      APPEND wa_fcat1 TO fcat1.
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       EXPORTING
         i_callback_program                = i_repid
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      I_SCREEN_START_COLUMN             = 30
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      I_SCREEN_END_COLUMN               = 70
      I_SCREEN_END_LINE                 = 30
        TABLES
          t_outtab                        = it_makt
    EXCEPTIONS
       PROGRAM_ERROR                     = 1
       OTHERS                            = 2
      IF sy-subrc <> 0.
    MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
             WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
      ENDIF.
    ENDFORM.                    " DISPLAY_ALV
    Thanks & Regards
    Ashu SIngh

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    Probably a note to the Mods...
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