B209a can't load photo paper?

I've had my B209a for just over a year, in that time I've only printed half a dozen or so photos using the genuine HP glossy photo paper, they worked ok. Normal printing is ok, all genuine ink used.
But today I wanted to print 10 or so 6X4 photos, and when the printer is loading the paper it starts printing before the paper is in the right place, so I miss an inch of the top of the photo, and have an extra inch of blank white space at the bottom. I 've tried it 4 times now and don't wat to keep wasting ink+paper, they all came out bad.
It's obviously the printer thinking the paper is i nthe right place when it's not, but can't find an online solution or fix to my problem
Ideas please?

Reset the printer:
While printer is powered ON, pull the power cord from the printer then from the wall. After 30 seconds reconnect power to wall and printer. This will trigger a ‘dirty power up’ and restore the printer to a known good condition (if it is possible). No user settings are lost with a ‘hard reset’.
then try printing photos again.
* your printer only accomodates maximum of 20 photo papers
Although I am working on behalf of HP, I am speaking for myself and not for HP.
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Hey,
Please take some time and look through this document to make sure that you are loading the paper properly,
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01662562&tmp_task=useCategory&cc=us&dlc=en&lc=e...
These are the Macintosh instructions but the steps to prepare the photo print are the same but they are steps you would do on Windows just ignore the instructions.
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B209a can't load photo paper?

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