B320 picture password problem

Hi,
I just tried to log in with the correct picture password but was unable to. I rebooted the pc and now I am only able to log in with a normal password, which I don't have. I'm unable to open the picture password software. Is there anything I can do?
Thanks in advance

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    Professor wrote:
    The current problems I'm experiecing with my password started back in the summer last year (2014). What would happen is that, whilst on my PC, Outlook would, out of the blue, suddenly request that I enter my password - which it already had, of course. But when I did renter it, it still kept on requesting it and refused to send or receive any email. I then turned to my iPhone, and it too was no-longer able to send or receive email, claiming an invalid password.
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