B500 USB Device not recognized error at startup + sound issue Dissapointed

Hello,
We have 2 B500,
whenever i start them, after windows load they are giving me an error, "USB device not recognized" I am not sure what to do any help will be greatly appreciated as this is strange that both the machines are giving the same error,
also on one of the machines the sound does not come work, i have tried to trouble shoot, the diagnosis says speakers are working fine, but sound does not come out at all.
I am kind of dissapointed with these issues, we always use to buy from Dell but we thought we would give Lenovo a chance, the machines were barely a couple of months old when the issue started,
any advice please?
Solved!
Go to Solution.

Well being that it is the same PC as the other I am sure the speakers are plugged into the correct spot. Have you checked the speakers with other devices to make sure the speaker is fine? Since the other PC's drivers are working, you can use DRIVERMAX to pull the sound driver from the good PC and also use DRIVERMAX to install the driver you pulled from the good one. Just uninstall the sound drivers from the bad PC first before installing the new driver.
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Message was edited by: chris__robin

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Hey 655micha,
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B500 USB Device not recognized error at startup + sound issue Dissapointed

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