B540 DVD drive disapperared / missing

Would like to know what can one do when the DVD drive goes missing on this computer. Would like to know if any one has faced similar problem on B 540. Called the support line. They said that they would send a rep to take a look. Have read a few threads in this community about other machines missing dvd drive. Seems like this is a common problem in lenovo machines.
Would appreciate any help or tips that one could provide to fix this. Is this due to some of the updates from MS windows 7 causing this. I have win 7 home premium on my desktop.
Thank you in anticipation.

Hi
Welcome To Lenovo Community
We are really sorry to hear about the issue you are facing,
This is most likely a software related issue, but as a first step, ensure the drive is still recognized at the hardware level by restarting the system and entering BIOS or boot menu . Ensure the DVD drive is recognized as one of the attached storage devices.
If the drive is not recognized in BIOS, please contact service.
If the drive is recognized in BIOS, but does not work properly in Windows:
You might try the automated Microsoft Fixit solution for CD/DVD drives here.
If you are you are technically proficient, you can also try the following to remove the affected filter drivers.
1. Click on the Start button and type regedit in the Start Search box. Click on the located file in the Programs list.
2. Type in your administrator password or confirmation if you are prompted to do so and click on Continue.
3. Locate, and then click the following registry subkey:
hkey_local_machine\system\currentcontrolset\control\class\{4d36e965-e325-11ce-bfc1-08002be10318}
Note that there may be many instances of the registry subkey that is mentioned in step 3. Check that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilter values. To verify that you are in the appropriate registry subkey, make sure that the default data value is DVD/CDRom and the class data value is CDRom.
In the right pane, right-click Upperfilters , and then click Delete .
Click Yes to confirm the removal of the Upperfilters registry entry.
In the right pane, right-click Lowerfilters , and then click Delete .
Click Yes to confirm the removal of the Lowerfilters registry entry.
Exit Registry Editor, and then restart the computer.
http://forums.lenovo.com/t5/IdeaPad-Y-and-U-series-Laptops/IdeaPad-CD-DVD-drive-disappeared-no-longe...
Do give this a try and let us know
Hope This Helps
Cheers!!!
WW Social Media
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Similar Messages

Read this for CD/DVD Drive with burning, missing drives, not seeing discs

Seeing lots of the same posts with the same solutions being applied (mostly upper/lower control filters/MS Fixit)... so I thought I'd put this up for everyone.
*Update* If this helps, please click the kudos to the right as I'm trying to gauge how effective this is. If you have the time to help the community, please reply stating what did or did not work.
There are some helpful HP support articles that you may want to try before posting:
If your drive cannot burn discs... or you can burn CDs but not DVDs (or vise/versa)... read this...
Drive Cannot Write to Writable Discs (Windows 7)
Drive Cannot Write to Writable Discs (Windows Vista)
Drive Cannot Write to Writable Discs (Windows 98, ME, XP)
Summary:
1) Try different discs! Cheap discs can be hit or miss. Find a disc brand and type that works best.
2) Try burning at a slower speed (not the best option, but can often get the job done if the laser is fading).
3) Remove drive from Device Manager and remove upper/lower filters (see below).
4) Use MS System Restore to go back to a time when it was working.
5) Use PC-Doctor/HP Hardware Diagnostic software to check for a bad drive.
6) If the drive is not bad - save your files and use HP Recovery to put the system back to the beginning.
If your drive cannot read discs; CDs or DVDs or both...
Drive Cannot Read Discs in Windows 7
Drive Cannot Read Discs in Windows Vista
Drive Cannot Read Discs in Windows 98, ME, and XP
Summary:
{restart the PC at least once to see if the drive shows up on boot}
1) See if the drive is listed in Device Manager (look for problems if it is).
2) Check autoplay (skip if you don't use).
3) Make sure a bad disc isn't knocking out the drive (an operating system mounts discs as drives and things can get screwed up).
4) Try reading the disc from a command prompt environment (outside of Windows).
5) Reinstall drive from Device Manager (if drive is listed). {I'd replace this with bigger process of remove upper/lower filters (see below)}.
6) Use MS System Restore to go back to a time when it was working.
7) Use PC-Doctor/HP Hardware Diagnostic software to check for a bad drive.
CD/DVD drive is missing (not in Windows Explorer or My Computer or in burning software)...
CD/DVD Drive is not Detected (Windows 7)
CD/DVD Drive is not Detected (Windows Vista)
CD or DVD Drive is not Detected (Windows 98, ME, or XP)
Summary:
1) See if the drive is listed in Device Manager (troubleshoot based on what you see).
2) Reset Power: Unplug power cord, press Power button for 10 seconds.
3) Check power and data cables attached to the drive and look in the BIOS for the drive name.
4) Remove upper/lower filters (see below).
5) Reinstall burning software
6) Get and CD/DVD drive firmware updates if available (to prevent missing drives in the future (I assume)).
7) Use MS System Restore to go back to a time when it was working.
Stuck Drawer...
Opening a Stuck CD or DVD Drive Tray
Summary:
1) Press eject button on case, on drive, button on keyboard (if exists).
2) Right-click drive icon in Windows and select Eject.
3) Turn off PC and inert a straightened paper clip into the manual release hole on the drive.
4) Check the power cord on the back of the drive.
MS FIXit, Resetting Upper and lower Filters (XP, Vista and 7)
First... try to use the MS Fixit (for Vista) if you are on the computer having the problem)...
Microsoft Fix it Solution
Otherwise, here are the manual steps (overview):
1) Uninstall the CD/DVD drive in Device Manager and DO NOT RESTART the computer.
2) Uninstall your CD burning software (make sure you have the installation disc or you can resinstall from Start, Programs, PC Help and Tools, Recovery Manager (or Driver/Application Recovery). If you don't have the installation discs, skip this step - it might still work).
3) Open the registry editor (Start -> Run -> enter Regedit) ... might want to make a backup of the registry at this point.
4) Open the following keys:
+ HKEY_LOCAL_MACHINE
+ SYSTEM
+ CurrentControlSet (or the current control set with lowest number if that is all that is listed)
+ Control
+ Class
5) Select 4D36E965-E325-11CE-BFC1-08002BE10318. It has to be this exact key - make sure you can see the last numbers!!!
6) Delete the UpperFilter and or the LowerFilters value in the right window if either exists.
7) RESTART the computer - this step is important. Wait for Windows to find and install the CD/DVD drive you removed earlier.
8) Reinstall your burning software and restart the computer again.
Message Edited by GarenT on 10-07-2009 06:32 PM
Message Edited by RasterBlaster on 11-30-2009 03:51 PM
... an HP employee expressing his own opinion.
Please post rather than send me a Message. It's good for the community and I might not be able to get back quickly. - Thank you.

That's why you want to make a backup of the registry. If you didn't make a backup, use MS system restore to go back. The only values you should remove are UpperFilter or LowerFilter - one or both may be in there and can be removed. If neither value exists, then that is probably why you can't burn and Windows is not recognizing your drive as a writable drive.
... an HP employee expressing his own opinion.
Please post rather than send me a Message. It's good for the community and I might not be able to get back quickly. - Thank you.

ITunes makes DVD drive disappear

I installed iTunes for the first time on my machine after getting an iPod Touch. The next day I discovered my DVD drive icon was missing from the Computer window. I assumed it was because of iTunes since that was the only that had changed. I tried restarting my machine, no good. I uninstalled iTunes and my drive was back. I re-installed and uninstalled several times along with updating the DVD drivers, no difference in the outcome. I would like to be able to use iTunes. Does anyone have any suggestions?
Satellite P105-S6024 running Windows Vista

Satellite P105-S6024
The problem is caused by "filters" in the registry.
iTunes for Windows: Troubleshooting CD issues caused by device filters
The registry is a dark and dangerous place. It's easy to mess Windows up by making changes in there. If you are not familiar with registry surgery, read about it first. Start here.
What is the registry? - What is Registry Editor? - Back up the registry
Then read in the Help section of Registry Editor (regedit.exe).
Be sure to export keys prior to modifying them.
-Jerry

CD Drive or DVD drive is missing or is not recognized by Windows or other programs - this happens any time I upgrade itunes

I just upgraded to the new version of itunes for my ipod touch. My CD Drive or DVD drive is missing or is not recognized by Windows or other programs occurs and it does not show up listed as part of my computer. How can I fix this?

Your DVD drive? Why would this be missing after a iTunes download?

2 probs,Neo2 no longer detects DVD drive in POST & Floppy slot missing pin? RMA?

Sorry for starting another thread but my first post wasnt very explanatory.
Here's my problems. My DVD/CD Drive is no longer being recognized by my motherboard in POST and it wont appear in Windows/My Computer. This started when I was troubleshooting what I thought was a faulty Floppy drive by reconnecting cables and reinstalling different chipset drivers. Somewhere during that stretch Windows froze during load for the first time in two weeks of ownership. Eventually I noticed not only is my floppy connection messed up (more on that in a bit) but my DVD drive was no longer showing up in My Computer. It powers on just fine, ejects properly. But the board isnt reading it for some reason.
I tried reconnecting the cable and rolling back to my original drivers. Checked if all the pins we're in the right place on the board and on the drive. I bought a new IDE round cable today to make sure the MSI round cable wasn't at fault. New cable didnt make a difference, still wont recognize the drive in POST or Windows. I cleared CMOS so the BIOS was reset, no difference. My HD is SATA so I cant test the IDE connection with a HD but its sounding more and more like the MoBo is the issue.
Is RMA my only recourse here? Would a IDE connection just go bad like that? Appreciate any suggestions on this, Id hate to RMA a board Ive barely used for 2 weeks.
As for the floppy I checked the slot on the board and sure enough I think Im missing a pin. The bottom row has the two empty pins, but the top row also has a pin missing which judging from the connection on the drive itself doesnt match up. There isnt supposed to be a pin missing on the top (right hand side) row correct?

I guess I jumped on the gun on the floppy missing a pin, thats indeed what it looks like. Thanks for that Supershanks. Perhaps my floppy problem is related to my IDE issue.
Thats correct, CMOS doesnt show it either. Ive tried both IDE slots, no dice. The new IDE cable I got has clear markers for System Board and Primary so Im pretty sure its configured correctly. I've had the BIOS at default since my drive was being detected just fine on the same settings before this went haywire. It just baffles me the connection would go on the fritz like this out of the blue.
Jon, it'll be my own by a Mr. Jack Daniels if I dont get this figured out soon.

I have a laptop an hp dv6700, running vista the dvd drive is missing how do i get it back?

Greetings this is my problem?
I have a beautiful HP Laptop the dv6700 Series, running Vista, on this Computer i have a DVD Player, with my media center, and the drive.
Now the drive is missing, and now I can not burn anymore DVD's, or play any of them either can anyone help me find a solution to this issue please?
This question was solved.
View Solution.

Okay, let's check the following:
>> Do you see the DVD drive listed in "Computer" explorer? double click on it to open.
>> Do you see the DVD drive listed in the device manager??
(Click Start and type "device" in the search field, then select Device Manager >> check for CD/DVD drive listing.)
>> Is the DVD drive listed in the BIOS?
(Restart Your PC and start tapping F10 key, once you are in setup screen go to boot options, check for the listed devices)
also please download and run this program:
http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us
||-Although I am working on behalf of HP, I am speaking for myself and not for HP.-||
//Click on Kudos if my reply was helpful and answered your question//
||-If my answer solved the problem please mark the topic as the accepted solution-||

Windows 7 RC installation on MacBook Pro: 'DVD drive device driver missing'

I'm trying to install the Windows 7 RC on my unibody MacBook Pro (purchased november 2008). I create the partition in Boot Camp, insert the install DVD, and restart the system. Then the Windows setup starts as it's supposed to (Windows is loading files). The install program launches fine, and I get to choose language settings.
And now it all fails. After I've chosen language settings, I get the message: "A required CD(DVD drive device driver is missing. If you have a driver floppy disk, CD, DVD, or USB flash drive, please insert it now."
Screenshot of the message: http://img25.imageshack.us/my.php?image=dsc00102yyh.jpg
I'm kinda baffled by this message. Obviously the drive can be use by the install program, but it still complains of a missing driver. I had no trouble installing the Windows 7 beta earlier this year.
I've done some googling, and it appears to be problem experienced by some others. Someone had the issue on an Asus machine (I think), and the solution was to download the driver and out it on a USB stick. But I can't seem to find the driver for the MBP DVD drive anywhere.
Has anyone else experienced this issue?

After countless days trying to solve this problem, I feel I can now add to the few solutions presented on the various forums of the internet. I'll post here because 1: i'm a mac user for everyday life although like most have as many pc's as well. 2: I already have a login for these forums!
okay so i tried everything from re-burns to usb install (which I could not complete because removable drives are not recognized by xp and I don't have a vista system). The problem for me ended up being because the DVD drive was plugged into the primary master ide channel. My hard drive for the unit i was installing windows on is sata and was configured as such (not bridged into IDE channel by bios). So in a nutshell it seems like the hard drive and the DVD drive are nit picky in regards to the IDE configuration of the drives themselves. This won't help for virtualization on a mac pro I realize but nonetheless is food for thought hopefully for all the people searching for " windows 7 install cd/dvd device driver missing " in their search engine!
Oh boy one more reason to love mac's
Christos

Windows 7 installation - missing cd/dvd driver

Hello!
First of all i wanted to greet everyone here, as this is my first post on this forum
Now to the problem.
I am happy owner of HP Pavilion dv7-1150ew laptop. It's a good computer, i really like it, but the OS it came with (Vista Home Premium) was temporary from the beginning. I knew from day one i'll install Windows 7 as soon as it becomes available. And the day came. Windows 7 Professional appeared on the MSDNAA site. I downloaded 64-bit version, burned the DVD disc and waited for the weekend to come to do the installation and post-intallation stuff.
So, am i Windows 7 user now? No. I am not. I didn't even get to the installation process The installer boots up flawlessly, i choose language, then i click Install now, wait and... "Missing required CD/DVD drive device driver" message appears. Here's what i tried:
- installing from USB pendrive (formatted the pendrive to NTFS using diskpart, unpacked the iso to pendrive using ultraiso and winrar)
- providing Intel ICH9M/E-M AHCI SATA driver version 8.9 to the installer - it shows the progress bar for a while, then the "No new devices could be found" message appears
- installing 32 bit version
- installing from USB pendrive with DVD drive and secondary harddrive disconnected
- installing to clean harddrive (i dropped both system and recovery partitions)
- updating laptop BIOS
- updating DVD drive firmware
Still the same problem. No required driver, and if i load the Intel SATA driver - no new devices.
The Windows 7 Professional from MSDNAA is at least RTM release, as it has no RC, Beta or whatever next to it.
I googled that others who had this problem solved it by switching SATA controllers from AHCI to IDE mode (or otherwise), but BIOS on the DV7 laptop doesn't have any regarding option.
Does anyone have any ideas? Please?
This question was solved.
View Solution.

Just googled that error, and found many threads about it in the TechNet forums. I suggest you search there for better results, and post the steps that worked for you in here. Just linking you to a thread below that could be helpful.
click here
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.

Satellite P205D-S7802: CD/DVD drive issue; driver corrupted or missing

Hi,
Dvd unit has not recognized by the OS.
When i open My Computer the only unit displayed is C, there's no D unit.
Then I go to device manager to check it, and I notice that the DVD unit has problems, then i open properties and the error message is:
"HL-DT-ST DVD RAM GSAT20N ATA DEVICE
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing".
First i thought that was a hardware problem, but I introduced the windows vista disc at boot and the unit read it very well. Then I choose update driver from device manager and the updater told me that the best driver was already installed for the device.
I tried to replace the .sys and .info files for cd-roms but nothing happened either.
What is happening, please help, is urgent i need to use my dvd unit.
Regards.

Try this:
remove the CD/DVD drive from the device manager list
access the registry and remove the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class{4D36E965-E325-11CE-BFC1-08002BE10318}
This is described also here in the MS knowledge base article:
http://support.microsoft.com/kb/270008/en-us
Check it out!

Satellite P305 - DVD drive missing, Registry method attempted

My satellite P305 lost the DVD icon in the My Computer.
So I tried to fix it using the "Registry-Method" I've seen all over the forums, but it did not work as I only found a "lower" I think not sure the name But not the "higher" second registry value. So now I can't use my PC's DVD and I hope I can just reinstall the driver, even though I doubt it.
The computer troubleshooter said that the problem is that the registry file was corrupted or missing (before I attempted to fix it). I had been using a burner and burning a DVD that took a long time to end the 99% level, so I clicked to close the program thinking that the information was already encoded on the DVD and there is nothing left for the program to do but shutdown, but it didn't work and the program stayed frozen. The program I used was called Cheetah Burner, in case you are interested in knowing it. So I ejected the disc (maybe after control-alt-deleting it, not sure) and probably restarted the computer again, to see that the program had occurred.
So please tell me how to deal with this, fast. I need to solve this fast to continue working!!!
Thank you
Ash.

Hi Ash,
I think you mean the upper and lower filters in registry. Is that right?
Normally this should help regarding problems with CD/DVD drive but you have already tried this?!
In your case I would try to remove the CD/DVD drive from device manager (right click > uninstall). After restart the drive will be recognized again and maybe it works.
Furthermore you dont need another driver because its a part of OS. This driver cant be updated.
Another interesting thin: Can you boot from a disk?

Satellite Pro A200 - Can't install Windows 7 due missing CD/DVD driver

Hello, I have a Satellite Pro A200, PSAE4E-046018N5 and I'm trying to install Windows 7 but I can't pass from step one because it doesn't found a driver:
A message box saying: A required CD/DVD drive devise driver is missing. If you have a driver floppy disk, CD, DVD or USB flash drive, please insert it now.
-What to do?
CD-ROM is a HL-DT-ST DVDRAM GSA-T20N ATA, the actual driver have version 6.0.6002.18005 (date:2006-06-21)
Best regards
/peter

Hi Peter,
Do you try an upgrade from Vista to Windows 7 at the moment? If yes please try a new and clean installation of Windows 7. Does this work?
Another question: Is your CD/DVD drive working properly or is it listed with yellow exclamation mark in device manager?
In your case I would try to remove the drive from device manager and restart the notebook. After this the drive will be recognized automatically.

Equium A100-027: CD/DVD drive says driver is missing or corrupted

My cd/dvd drive is not shown anymore in "computer". i have looked in device manager and there is an exclamation mark next to my drive. I have done a full norton scan and everything was clear. On device manager when i open properties for this drive i get an error message.
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.

Hi
Check the both links to other threads here in the forum.
Both describe the same problem and the link suggested above should help:
http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=20159&messageID=74014
http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=18715&messageID=68411

I recently installed new dvd drives on windows 7 desktop. i tunes says missing registry reinstall. i have done this i am unable to connect to store, radio or anything else. i can play music?

i recently installed dvd drives on desktop win7. when i open itunes i get the error registry values missing. i have uninstalled and reinstalled many times to no avail. i cannot acess the store, radio, or burn cd's. everything worked fine before the new drives were installed. itunes works fine on laptop win7 also. can anyone help with this issue?

ab (default)             reg_sz        dvd/cd-rom drives
ab class                      reg_sz        cdrom
ab classDesc           reg_sz        @%systemroot%\system32\storprop.dll,-17001
ab enumproppages32      reg_sz    storprop.dll,dvdproppageprovider
ab iconpath         reg_multi_sz     @systemroot%\system32\imageres.dll,-30
ab installer32     reg_sz                   storprop.dll,dvdclassinstaller
ab lower filters   reg_multi_sz                    anydvd
ab noinstallclass                reg_sz                   1
ab silentinstall                   reg_sz                   1
According to that, you don't seem to have added in an UpperFilters entry for GEARAspiWDM.
Did you not do that (as per the instructions in the document on what to do if the UpperFilters entry is missing)?
Or did you revert the key after attempting a filter edit and still getting the error message?

Portege Z830: Can't install Win7, complains about missing CD/DVD driver

Hi!
I have a brand new Portege Z830 and as usual wanted to start with installing a new installation of Windows 7 x64 (as I don't want the supplied software and can't trust that it is safe anyway). I backed up the entire drive, prepared a bootable USB flashdisk with Windows installation and started it. The flashdisk boots OK, Windows ask me about my preferred language and keyboard, then shows a screen where I can choose between Install, Repair and something else (Recovery Console, I think).
I click Install, Windows starts the installation program aand as soon as a first dialog appears, it shows an error message which says essentially this (it's a translation of my localized Windows' message): "A required driver for CD/DVD drive is missing. If you use a driver floppy disk, CD, DVD or flashdisk, insert it now." And I can't get over this error message. The strange thing is, there is no reason for Windows to require any extra drivers, as it can (apparently) read the installation flashdisk and it can see the ultrabook's SSD, too (can be verified both in the recovery console and by clicking the Browse button of this dialog). So far I tried:
1) Four different Windows 7 images (two of them from MSDN AA, two physical, all of which have been successfully used to install the OS before).
2) Switch SATA mode from AHCI to Compatible.
3) Two different flashdisks.
4) All possible combinations of boot order.
Nothing worked. I even tried e-mailing Toshiba, but all messages come back with "user unknown" (understandable, I had to guess the addresses since Toshiba doesn't seem to provide any official way to contact them - or is hiding it so well I couldn't find it). Does anyone have any idea what I could try next? I rather like the Z830 and would love to use it, but the ability to install my own installation of the OS is essential for me.
Thanks, Pepak

> I even tried e-mailing Toshiba...
Maybe stupid question now but have you tried to contact Microsoft too? If BIOS is OK and if all USB ports are working properly I dont think it is Toshiba related issue. Toshiba offers notebook with original recovery image (WIN7 64BIT HOME PREMIUM) and possibility to create bootable USB with recovery image that can be used anytime you want.
What you do now is your own OS installation. What Toshiba must do is to offer all important drivers, tools and utilities on drivers download page.
What else you can try? Try to obtain external USB ODD and try to install WIN7 using Microsoft installation disc. Im pretty sure this will work.

Dvd drive missing

I am using HP pavilion dv6000 PC notebook and operating sytem is widows vista (32 bit) . After upgrading to service pack 2 my dvd drive got disappeared and i tried all possible solutions but could not resolve the issue.
Please help in this matter
sourabh

What is included in "all possible solutions"? Did you try the upper and lower registry filter repair?
=== Deleting UpperFilter and LowerFilter Registry Keys ===
1. Click Start and click Run.
2. In the Open box, type regedit and click OK.
3. Click the plus (+) sign beside HKEY_LOCAL_MACHINE.
4. Click the plus (+) sign beside System.
5. Click the plus (+) sign beside Current Control Set.
6. Click the plus (+) sign beside Control.
7. Click the plus (+) sign beside Class.
8. Locate the {4d36e965-e325-11ce-bfc1-08002be10318} key and click it.
9. On the File menu, click Export.
10. In the File name box, type savedkey and click Save. It is better
to save the "savedkey" to the desktop.
11. Click the REG_MULTI_SZ data type UpperFilters (found in right
window pane) and then click Delete on the Edit menu.
12. When you are prompted to confirm the deletion, click Yes.
NOTE: If this data type is missing, continue to the next
method.
13. Click the REG_MULTI_SZ data type LowerFilters (found in right
window pane) and click Delete on the Edit menu.
14. When you are prompted to confirm the deletion, click Yes.
15. Quit the Registry Editor and restart the computer.

B540 DVD drive disapperar​ed / missing

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