B590 running Win 7 64bit USB to serial problems

Hello All, Hit a bit of a brick wall with a weird problem I have regarding USB to serial converters in Windows 7 64bit Pro.I have a number of USB to serial converters in my office, but in particular I have a HL340 generic cable an easysync cable.A technician recently replaced their work laptop with a Lenovo B590 running Win 7 pro 64 bit. We use these USB to serial converters to communicate with embedded systems and security panels. I have tested both the above cables in a number of OSes, and they work perfectly on my -a) A netbook running Lubuntu 12.04,
b) an older desktop running Ubuntu 12.04 64 bit
c) and my main Win 7 Pro 32bit desktopWhen connecting either cable to the Lenovo, the driver installs, then refuses to work with the following error in device manager-"A service installation section in the INF is invalid"This is with the driver that installs automatically through Windows update, and it also occurs when I manually specify a driver (I hit the update driver button and select the folder for the downloaded driver). I've downloaded drivers for both converters from the manufacturers website and it returns the same error. Strangely enough, when you try and update the driver (either manually or automatically through Windows update) it says the best driver for the hardware is already installed.Uninstalling and reinstalling the driver leads to the same problem.My thoughts are that this is a problem with 64bit Windows, however a couple of our other technicians running Win 7 64 bit are able to use these same Easysync cables with no software problems (albeit often with hardware problems). The cable works fine in Windows XP mode on the Lenovo B590, but will not work natively. Any ideas? Because I am stumped.

hi danplanet,
Welcome to Lenovo Community Forums!
Can you try disabling the Driver enforcement
http://www.fotoclubinc.com/blog/how-to-disable-driver-signature-enforcement-to-allow-installation-of-windows-7-printer-drivers-on-windows-8/
this is to address the "A service installation section in the INF is invalid" issue
After disabling the Driver Enforcement it should now ask your permission if you want to continue with the installation,
Continue with the installation and check,
Hope this helps,
Cheers!

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Silvolde wrote:
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Message was edited by: docomo661

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Jwise2, welcome to the forum.
When requesting help you should always include the make/model (i.e. p6-xxxx) of the computer and/or monitor. This information is necessary for us to review the specifications of them. Also, what is the model of the keyboard?
Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
Intelligence is God given; Wisdom is the sum of our mistakes!
I am not an HP employee.

Solving Prolific PL-2303 USB to Serial Comm Port installation issues

Hello everybody,
More and more machines are comming without Parallel and serials ports, they are comming with USB external ports only.
Some have the RS-232 and Parallel headers in the motherboard, and that should last for about a year I think.
At any rate, the issue I was facing is the following:
(a) Installing Prolific PL-2303 USB to Serial Comm Port on Windows XP Pro SP3 works OK and system runs fine. there are some capacity issues regarding the buffer size, but that is another post.
(b) Installing on WEPOS 1.1 SP3 on some motherboards (Older ones) that have at least the Parallel headers and a serial port, the device also works as with (a)
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(d) Installing on POSReady 2009. I get the same as with (c)
This is how I solved, after many frustrating reboots with the same message about the INF section and multiple Prolific drivers tried. I started digging windows:
(1) Find the setupapi.log and read it, if the OS is a fresh install it will not be too long.
(2) Read this:
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section [ComPort] in "c:\windows\inf\oem15.inf".
#I320 Class GUID of device remains: {4D36E978-E325-11CE-BFC1-08002BE10318}.
#I060 Set selected driver.
#I058 Selected best compatible driver.
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#-166 Device install function: DIF_REGISTER_COINSTALLERS.
#I056 Coinstallers registered.
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#-166 Device install function: DIF_INSTALLDEVICE.
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#-035 Processing service Add/Delete section [ComPort.NT.Services].
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#E032 Error 0xe0000217: A service installation section in this INF is invalid.
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#E122 Device install failed. Error 0xe0000217: A service installation section in this INF is invalid.
#E154 Class installer failed. Error 0xe0000217: A service installation section in this INF is invalid.
[2010/02/13 23:32:24 2004.2]
(3) So it was the serenum.sys file that Windows needed to find in the ..\system32\drivers folder. I got the serenum.sys from one of the temporary folders created by the installation process.
(3a) So, I think that windows installs this sys file if it recognizes the motherboard has at least one parallel or serial port.
(4) So good luck when installing your serial device to your POS solution. I will open another thread if I have problems with the buffer size of the device.
Humberto Sequeira

Hello Terry,
Indeed, they were not intended as POS system, the EEE Top machines are candy to the eye, but for my taste they do not work in POS environment (I give them 1 year before they pop). Regarding the other, well competition is tought, so you have to get creative in order to keep costs down, and this one can be used as a waiter stations, that do not need heavy serial comunications.
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Have a great weekend,
Humberto

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