B9180 PhotoSmart Maintenance (Carriage, NEDD, Spit and Wipe Tray, Printheads)

Thank you for the opportunity for expert advice. My B9180 is model is Q5734a produced 02/17/09. I am pleased to say that it still prints beautifully. However, all is not well in Photosmart land. Problems started this summer. Regrettably, I hadn't printed for a year. Upon printing this summer, I received a carriage obstruction error. I resolved this problem by cleaning the carriage rail and lubricating with 20 weight oil (sound good to you??). Also, my yellow/magenta printhead has gone to fair status.
This caused me to do an extensive search of the web for maintenance info. And suprise, I learned about two parts called the NEDD and the Spit and Wipe Tray. My NEDD was covered in ink and my trays were filled to the top with dried ink. I cleaned the NEDD per you instructions. I would note that it has a corroded appearance (the right side next to the tray somewhat shiny but, the left looks as if it has lost its chrome plating). I cleaned times two and performed the NEDD dagnostic times two. First diagnostic stated BAD and 6400 failed nozzles but, second diagnostic came up perfect. Therefore the questions are: will the NEDD function properly if it is corroded but clean and if the diagnostic can be trusted (zero failed nozzles) then why do I still have a fair staus on a printhead?
On to the spit and wipe tray. I have read on the web a person showing a nicely cleaned tray. I would love to do this myself but, I wouldn't do that without a service manual. At his point I have to let out a small emotional outburst. Please, please, please send me a service manual for this product. Alternately, I will pay for one. The user manual is paternalistic garbage that essentially says all you have to do is wipe the outside of the machine with a damp cloth.
Back to business. I have put small quatities of water onto the sponges and poked at them with a Q-Tip. This seemed to have a good result. The noise level of the machine seeemed to decrease (I assume this helped clean a suction tube). Questions as to the Spit and Wipe Tray are: 1) where should the sponges sit relative to the platic squares on top, 2) a suggestion on how to easily clean the tray, 3) is putting water on the sponges a good idea? Wiil the excess water evaporate once in the waste tank? How much water (or other solvent???) should I use.
Back to the print head. I know your suggestion is to clean the heads with distilled water. However, is it possible to use another solvent? Of course, as stated before, I don't know what to trust, the software versus the NEDD diagnostic as compared to the beautiful prints. And in closing, once more, please make a service manual available.
Thanks,
Ron G

This forum is focused on consumer level products. For the Photosmart B9180 you may have better results posting in the HP Enterprise - Photosmart Products forum.
I am not an expert with the Photosmart B9180, but I would recommend *not* using solvents as these could cause issues with the printheads and/or plumbing.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Hello Jerakeen, and welcome to the HP Forums, I hope you enjoy your experience!
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Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
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Hi,
I just installed or used the same specification of Printer you mentioned above in fact all you need do is to first update your macbook pro afterwards connect your printer to your mac it will ask you if you want to download software for the printer click yes and in two minutes follow the steps and you're done. You don't need the driver nor do you need to download from an external source.
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“Thanks” for helping!
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I work on behalf of HP
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This question was solved.
View Solution.

Hi Gary,
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Service:
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
If your product is in warranty , contact HP support.
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Consider taking advantage of HP's Trade-In program: http://www.hp.com/united-states/tradein/home_flash.html
Sorry I don't have better news for you!
I am an HP employee.

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B9180 PhotoSmart Maintenance (Carriage, NEDD, Spit and Wipe Tray, Printheads)

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