B9180 PhotoSmart Maintenance (Carriage, NEDD, Spit and Wipe Tray, Printheads)

Thank you for the opportunity for expert advice.  My B9180 is model is Q5734a produced 02/17/09.  I am pleased to say that it still prints beautifully.  However, all is not well in Photosmart land.  Problems started this summer.  Regrettably, I hadn't printed for a year.  Upon printing this summer, I received a carriage obstruction error.  I resolved this problem by cleaning the carriage rail and lubricating with 20 weight oil (sound good to you??).   Also, my yellow/magenta printhead has gone to fair status.
This caused me to do an extensive search of the web for maintenance info.  And suprise, I learned about two parts called the NEDD and the Spit and Wipe Tray.  My NEDD was covered in ink and my trays were filled to the top with dried ink.  I cleaned the NEDD per you instructions.  I would note that it has a corroded appearance (the right side next to the tray somewhat shiny but, the left looks as if it has lost its chrome plating).  I cleaned times two and performed the NEDD dagnostic times two.  First diagnostic stated BAD and 6400 failed nozzles but, second diagnostic came up perfect.  Therefore the questions are:  will the NEDD function properly if it is corroded but clean and if the diagnostic can be trusted (zero failed nozzles) then why do I still have a fair staus on a printhead?
On to the spit and wipe tray.  I have read on the web a person showing a nicely cleaned tray.  I would love to do this myself but, I wouldn't do that without a service manual.  At his point I have to let out a small emotional outburst.  Please, please, please send me a service manual for this product.  Alternately, I will pay for one.  The user manual is paternalistic garbage that essentially says all you have to do is wipe the outside of the machine with a damp cloth.
Back to business.  I have put small quatities of water onto the sponges and poked at them with a Q-Tip.  This seemed to have a good result.  The noise level of the machine seeemed to decrease (I assume this helped clean a suction tube).  Questions as to the Spit and Wipe Tray are: 1)  where should the sponges sit relative to the platic squares on top, 2) a suggestion on how to easily clean the tray, 3) is putting water on the sponges a good idea?  Wiil the excess water evaporate once in the waste tank?  How much water (or other solvent???)  should I use.
Back to the print head.  I know your suggestion is to clean the heads with distilled water.   However, is it possible to use another solvent?   Of course, as stated before, I don't know what to trust,  the software versus the NEDD diagnostic as compared to the beautiful prints.  And in closing, once more, please make a service manual available.
Thanks,
Ron G

This forum is focused on consumer level products.  For the Photosmart B9180 you may have better results posting in the HP Enterprise  - Photosmart Products forum.
I am not an expert with the Photosmart B9180, but I would recommend *not* using solvents as these could cause issues with the printheads and/or plumbing.
Bob Headrick,  HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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