B9180 Win 8 Print Prefs - no "Custom" paper size option

After moving to Windows 8, and loading the current driver, When I go to Print Preferences > Paper size options the dropdown box does not show "Custom". Current paper suzesare listed, with "More" below the line. Under XP, "Custom" was below the line and "More" was above the line. So the way it sits, there is now way to add a custom paper size. Am I missing soething?
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Hi RTKnu,
I would be happy to help you, but I will need to know which Printer you have. There are different version of the software and knowing what printer model you have will help me assist you more efficiently. How Do I Find My Model Number or Product Number?
Can you also please tell me which program you are printing from, and if this issue is occurring from all programs you try to print from?
I look forward to hearing back from you. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Portrait printing problem on custom paper size

Hi,
i want to print on custom paper size - 500x700mm, but cant set custom paper size straight in Illustrator, only in printer driver. When I set it up and print file, all shapes are smaller on print than in file! Same thing happens with 320x450mm size. After some searching i tried to print it in landscape (wider side in printer) and everything is ok!!! but when i get back to portrait it is all smaller again :/
On pre-intalled A4 size everything is ok.
Can anyone help me, i want to print on 700x500mm but my printer is only 600mm wide ;/
Tried to change any possible fit, resize and rotate option throughout app, system and in printer with no success.
Specs:
Mac OS 10.9 (Retina MBP 15)
Illustrator CC and CS5 (tried on both)
HP DesignJet 510 (CH336A)

Yeah, HP tech support is iffy at best.
I think you're on the right track.
I don't think the issue is Illustrator. In my experience, the Art Board feature is exactly what is warranted for custom page sizes.
I also wouldn't think it is an OS issue, as the drivers need to conform to OS development rules. If the driver "says" it can do it, it SHOULD do it. If it doesn't, that's not the OS's fault.
In cases where you're trying to go "outside" the page-size presets of the printer driver, this is where people encounter problems, which is why I think the issue is the print driver. My solution has been to use an existing page-size preset, and hand-trim after printing. But in quantity prints, this becomes a pretty serious problem.
One other thought. Someone else on this forum found that they could use custom page sizes (with certain printers) if they always fed the paper in its "tall" position, rather than feeding it in "wide." This might require you to rotate artwork in ai, I'm not sure. But it's worth a try in attempting to get your custom page size to print properly.
Good luck.

In elements 12 how to print borderless on custom paper size

how do I get rid of margins on custom paper printing so the print is borderless?

Paul,
I have an older version of PSE, but I doubt that they have changed the print dialog.
In Editor, go to File>Print, and on the bottom of the screen there is "More Options". Click on that to get to the "Custom Print Size" tab.. Check "Scale to Fit Media." Does that work?
Have a look at the "Printing Choices" tab as well. Is everything unchecked under "Border?"

InDesign 6 not allowing me to "print booklet" to custom paper size...

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You need to download and install the ADPDF9.PPD file if you want to print to PDF using Print Booklet. You can find more in this article: Creating PostScript Files in Snow Leopard for Older Print Workflows | InDesignSecrets. Another alternative is to use a script to impose your booklet and then export to PDF for printing, or you may want to look at the IDImposer plugin, normall $49, but offered free until the end of this month: Overview | IDImposer

Help with Java Printing-Custom paper sizes

Hi,
I'm trying to print documents with custom paper sizes out of java.
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The error message I get is this:
java.lang.ClassCastException
     at javax.print.attribute.AttributeSetUtilities.verifyAttributeValue(Unknown Source)
     at javax.print.attribute.HashAttributeSet.add(Unknown Source)
     at hello.Printy.printDocument(Printy.java:103)
     at hello.Printy.main(Printy.java:135)
The offending line(103) looks like this:
pras.add(new MediaSize(1,10,MediaSize.INCH ));The function that its from looks like this:
public void printDocument()
try
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PrintRequestAttributeSet pras = new HashPrintRequestAttributeSet();
DocFlavor flavor = DocFlavor.INPUT_STREAM.AUTOSENSE;
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PrintService defaultService = PrintServiceLookup.lookupDefaultPrintService();
PrintService printPrintService = null;
// didn't work pras.add(new MediaSize(1,10,MediaSize.INCH) );
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DocPrintJob job = service.createPrintJob();
FileInputStream fis = new FileInputStream(getInputFileName());
DocAttributeSet das = new HashDocAttributeSet();
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// - works
//pras.add(MediaSizeName.JIS_B4);
pras.add(new MediaSize(1,10,MediaSize.INCH ));
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Doc doc = new SimpleDoc(fis, flavor, null);
job.print(doc, pras);
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catch (Exception e)
e.printStackTrace();
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Hmm ... no real help, but I found this note in the API:
MediaSize is not yet used to specify media. Its current role is as a mapping for named
media (see MediaSizeName). Clients can use the mapping method
MediaSize.getMediaSizeForName(MediaSizeName) to find the physical dimensions of
the MediaSizeName instances enumerated in this API. This is useful for clients which
need this information to format & paginate printing.

CS6 Problem with Custom Paper Sizes

When printing on Epson printers (4800,4880,4900) in the Photoshop print settings dialogue box it won't allow me to print at a custom paper size using the sheet or manual feed settings. The paper feed option defaults to Roll Paper when I create the custom paper size, and then when I change it and try and save the settings it just reverts back to roll paper. If I try and send a print after this then the printer won't accept it because it's being told to print on a roll instead of sheet. Why is this?? I'm using CS6 and OS 10.7 and I've never experienced this problem with any previous Photoshop/ Mac OS X before. Please help!

I use a pc therefor Windows and PC Photoshop. Anyway The way this works in Philosophy windows print dialog you have to set both Photoshop print settings and the printer driver settings. And if Photoshop is to handle colors you must set off the device drivers color management. Photoshop Dialog has a printer setting button. I use that to set the device driver setting like color management off, print quality and custom paper size and source roll paper.
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How do I print on a greeting card in landscape when I can't save custom paper size?

I have a J6450 running on XP SP3 with the latest drivers and patches installed. I have greeting card stock measuring 6.5 by 10.0 inches and a Microsoft Word document with a custom paper size matching the that stock prints in landscape mode. The printer error is "Paper Mistmatch. Paper size or type is incorrect." I have followed the suggestions on the HP support page, changing the Print, Properties, Features options to show "Other greeting card", but can't define a custom paper size to match the stock. The Save option is not available. What do I need to do to make this work?

Here is a link to a HP document for adjusting several settings that may help with your issue.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01824353&tmp_task=solveCategory&cc=us&dlc=en&la...
Dave M.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution.
I am an HP employee.

Custom paper size with HP Officejet 7500A Wide Format e-All-in-One Printer

I am wanting to print on a paper size 12x18. I do not find a "Custom" paper size on my printer HP Officejet 7500A Wide Format e-All-in-One Printer. Is there another driver which I can download which would allow me to enter custom paper sizes?

I am wanting to print on a paper size 12x18. I do not find a "Custom" paper size on my printer HP Officejet 7500A Wide Format e-All-in-One Printer. Is there another driver which I can download which would allow me to enter custom paper sizes?

Incorrect Number of Pages Printing - Custom Paper Size

Hello Everyone,
I am new to Crystal Reports but have recently become responsible for supporting a report that my office has been using for several years. We utilize a fairly simple Crystal Report to create temporary and guest parking passes in the parking services department of my University. These passes simply take some data from our internal database and add the current and calculated expiration dates - again, pretty simple. These passes are then printed on a custom paper stock roughly the size of a #10 envelope that has a hole in the paper to hang around a car's rear view mirror. This solution has been working for years but we have recently run into a very annoying problem.
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Like I mentioned before, this method of creating the passes has been working for several years. We have been using the same Crystal Report and the same printers. One of the four CSRs has not experienced any problems with her printing - the passes come out of the printer correctly every time. Other CSRs are able to specify only printing page 1 and the pass will print correctly; even though it is only a one page report to start with. There is only one CSR who has the problem most frequently - about 80% of the time - and she cannot use the "print page 1" technique. We have tried to figure out what sets her apart from the others but they should all have identical machines.
In troubleshooting the problem I have attempted everything I could think of. Our first thought was to clean the printer or swap it out with a spare, but this did not solve the problem. Since it was happening on multiple computers, we thought the report was to blame. We checked to make sure all of the data was fitting withing the margins, there were no extra sections or section breaks, and that the report had not been corrupted somehow. We also tried to create a new report from scratch - again none of these actions helped. I then tried to upgrade one computer to all of the latest updates available for Crystal Reports 11 from the website. These updates did not solve the problem either. The final straw was to re-image the computer to a known good state, but this did not help.
Since we are still not sure of the root cause of the problem I have posted a similar topic on HP's customer support forum. I was hoping that someone in the Crystal Reports community may have some insight into my problems as well. I have searched through the forums previously and that's where I got many ideas including updating, checking for hidden/over sized text, changing the print engine, and turning of Data Execution Prevention. However, none of these suggestions improved our situation. Does anyone have any insights as to what could be causing our problem? It is getting very annoying for the CSRs and I feel bad that I have not been able to come up with a solution for them.
To recap, here are my environment specifications:
-Crystal Reports 11
-Windows XP Service Pack 3 + all available Windows Updates
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-HP DeskJet 6940 printers connected through USB
-Microsoft Office 2007
-McAfee Anti-Virus 8.7i
I appreciate any help or guidance anyone can provide. Thank you in advance for your support.
Jeff

The "strange grinding noise" leads me to believe it is the printer or paper stock. I know you said you changed printers, but did you swap the printer having the problem with the one that never does? My HP color laserjet makes a strange grinding noise now that the fuser needs to be replaced (which I will be doing this weekend). Usually the louder the noise, the worse the printout looks...
Nothing in Crystal should cause a printer noise...
HTH,
Carl

Photoshop crashes when i try to manage custom paper sizes through printer setting

i have recently updat my imac to Yosemite, now i cannot update my custom paper sizes without photoshop crashing, Any Idea's? The printer i have is a epson 4900

What version of Photoshop are you using? Have you installed all the updates?
And have you contacted Epson to see if they have updated drivers that work with MacOS 10.10?

Problem with custom paper size on dot matrix printer

Hi All,
I'm using CR2008 with updated to SP2. I have a problem with custom paper size (W=21; H=14), the CR Viewer show report with custom paper size correctly but when I print it to a dot matrix printer (Epson LQ 300+) the content was rotated to landscape. If print to a laser printer the content was printed correctly. My report was printed correctly by CR10 or previous versions I got this issue when upgraded to CR2008. I aslo tested my computer and printer with orther application like MS Word the printing have no problem with custom paper size.
Thanks for any advice for me.
Han

Looking at the Epson LQ 300+ driver, I see that the latest update is from 2002. In my experience, most matrix printer drivers are not unicode. Crystal Reports is designed to only work with unicode printer drivers. See the [How Printer Driver Options Affect a Report|https://www.sdn.sap.com/irj/boc/index?rid=/library/uuid/a09051e9-721e-2b10-11b6-f9c65c64ef29&overridelayout=true] article, page 6 for details. Also, see [this|https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes_boj/sdn_oss_boj_dev/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/scn_bosap/notes.do] note.
Finally, see if you can print from the CR designer to this printer and if you get the correct results here.
Ludek

How to add a new custom paper size? I am using a HP Deskjet 1000 J 110a printer.

How to add a new custom paper size? I am using a HP Deskjet 1000 J 110a printer. I am using Windows XP home edition. The Custom option itself is not appearing in the process of selecting paper sizes in Printing preferences. I have installed this printer just today, but I bought it eight months back in Dubai. Could there be chance that since I purchased it in Dubai and I am using it in India, the software's not functioning properly.
Can you please help me with this problem immediately? Reply soon...

Hi RajeshPujara,
Please refer the link below to know the paper size supported by this printer.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02231304&tmp_task=prodinfoCategory&cc=us&dlc=en...
May I know the size of paper you are trying to print.
Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

How do I get OS X to ask printer for custom paper size

I am printing postcards. These are 1/4 of a letter sheet, or 5.5" wide x 4.25" tall.
I have a commercial grade HP Laserjet 4350, and I've configured that size in its custom menu for tray 1 (the envelope feeder tray). The printer is happy.
I've also set a custom paper size in the MacOS, that I've called "Postcard Quarterpage" and I have that selected in the print dialog. In fact I made it default.
However, under Paper Handling, it says "Destination paper size: Suggested paper: US Letter" and this is greyed out. If I check "Scale to fit paper size" which I Do Not Want, then I can pick a variety of sizes. However my custom size is not in the list.
This happens on all applications, so it is definitely OS X Mountain Lion (latest patch).
Anyway, the upshot is MacOS requests US LETTER size from the printer, so the printer goes "Take this postcard stock out and gimme US LETTER". The printer can detect paper sizes. If I try to give it postcards anyway, it blows an error and won't print, which is what it should do.
How do I get OS X to tell the printer "Gimme 5.5x4.25" like I've instructed it?

Hi there Wolf!
I have a couple of articles here that I believe will help you out with your question. First, here is an article with some information on custom paper sizes:
OS X Mountain Lion: Manage custom paper sizes
http://support.apple.com/kb/PH10748
Note that in that article, it states:
Custom paper sizes aren’t available for some printers.
The reason for that is because this is controlled by the driver for the individual printer. You will want to make sure you have the latest version of the printer driver installed on your computer. More information on this can be found in the following article:
Printer and scanner software available for download
http://support.apple.com/kb/HT3669
It might also be helpful to reset your printing system to see if that will resolve the issue. More information on this process can be found here:
Mac OS X: How to reset the printing system
http://support.apple.com/kb/HT1341
Take care, and thanks for visiting the Apple Support Communities.
-Braden

Preview buggy when printing multiple pages per sheet using a custom paper size

I have a square book I've designed and I've printed the pages to a PDF. Now I'd like to re-print the pages so you can see facing pages together exactly like when, in preview, you select "View > Two Pages".
Each page is 12x12 so I'd like to re-print them to be 24x12 (24-wide)
I was previously able to do this in preview (prior to mountain lion) using the "layout > two pages per sheet" option with a custom paper size but when trying with Mountain Lion, the print-dialog preview doesn't match the output when saved as pdf; pages either get shrunk or cropped without my permission and it generally seems to be buggy. I've been playing around with it for over an hour and can't get two pages side-by-side to take up a full 24x12 custom virtual page when saved as PDF
I would expect the print preview to accurately display what will be printed (saved as PDF) and I am guessing that maybe the printer selected (HP all-in-one) is affecting the preview and save to pdf options?
Can someone tell me how to achieve a printed rendition of the "view > two pages" layout?

I have a little more information. I turned on "single hairline" border and as you can see, it's converting my square pages into "US Letter" pages BEFORE applying them two-to-a-page. So it's using my selection of "Paper Size" as both the source and destination paper size, rather than just the destination size, because my source is obviously 12x12 square (confirmed by looking at page properties in preview). Apple, please fix this

Konica Minolta magicolor 7450 Unable to print to Custom paper sizes

Hi
I have a Konica Minolta magicolor 7450 laser printer that (since switching to mac from windows) is unable to print to Custom paper sizes (entered in the print dialog box from within photoshop CS3) and nothing will print from illustrator CS3 at all.
I have OS 10.5.2 with the 10.1 photoshop update, and the 13.0.2 illustrator update.
When I use to use windows xp & photoshop CS2 I didn't seem to have trouble with this function, but since jumping over to mac & CS3, I can't print on any paperstock other than the defult sizes listed (which it dose perfectly) - I've re downloaded & installed the printers driver, downloaded & installed a firmware update for the printer and tried printing with a network cable & usb cable - all with no luck. I've also tried entering in the custom paper size in the printers LCD panel & setting in as default but it still wants to print on A4 or A3 paper...
Any ideas out there would be appreciated!

so I've been pulling my hair out for 2 days & nights now trying to figure out why I couldnt print on custom paper sizes - I've just now hit the "help" icon in the print dialog box and found this:
"Creating a custom page size
If you want to print on unusual size paper, such as an odd-size envelope or card, you may be able choose the paper’s size from the Paper Size pop-up menu. To find the Paper Size pop-up menu, choose File > Page Setup, if available. Otherwise, choose File > Print.
If you can’t find the size you need, you can create your own custom paper size.
To create a custom page size:
Open the document you want to print.
Choose File > Page Setup, if it’s available. Choose Page Attributes from the Settings pop-up menu, and then choose Any Printer from the Format For pop-up menu.
Choosing Any Printer ensures that your document can print on any printer that supports the paper size you select.
If Page Setup is not available, choose File > Print.
If the Print dialog contains only two pop-up menus and some buttons across the bottom, click the disclosure triangle beside the Printer pop-up menu.
Choose Manage Custom Sizes from the Paper Size pop-up menu.
Click the Add button.
Type a name for the paper size.
Enter values in the Paper Size and Printer Margins field."
All I had to change was the "any printer" setting from my (konica minolta) printers name to "Any Printer"!! now my custom paper sizes are printing fine and dandy!! phew!!!!!!!!

B9180 Win 8 Print Prefs - no "Custom" paper size option

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