Back and home buttons not functioning

Hi,
A few days ago, I noticed that the back button on my Lumia 920 failed to respond at times and I'd have to use the home button to escape out of whatever I was doing. Then yesterday, both the back and home buttons failed to work. The search button is still functioning but the phone isn't really usable as the only way to exit an app is to turn the phone off.
I did a power cycle, a hard reset, and then I returned the phone to factory settings, which put it in a "gears" situation for about 6 hours until I finally got it to boot up again. That didn't fix the button issue.
Nokia says, since I had the screen locally replaced several months ago,  the phone is no longer under warranty. They wil not repair it at their service center in Texas and my only recourse is to send it to Palco.
I spoke to Palco and they are unable to give me any information as to whether the phone is repairable. They just want me to spend money to send it to Alabama, give then $15 + shipping to diagnose it - they say it will take 5 - 10 days just to diagnose the problem. I can't be without a phone for 2 weeks if I don't even know if it can be repaired. I'm angry that the only authorized repair center in the U.S. is in Alabama and they have no techs you can speak to on the phone. It's really the worst customer service I've ever seen.
Has anybody else ever experienced this issue? Were you able to get your phone repaired? I am going to see the guy that replaced the screen for me, but when I spoke to him on the phone he thought it was odd that 1 of the buttons still worked and wasn't at all convinced that he could fix it. He's never seen this problem before.
Thanks for any guidance,
HB

hi hbjor
I face the same problem :/
I was checking my mailes just right now... and suddenly i noticed non of my navigation bar work
what did you do finaly ?
hbjor wrote:
Hi,
A few days ago, I noticed that the back button on my Lumia 920 failed to respond at times and I'd have to use the home button to escape out of whatever I was doing. Then yesterday, both the back and home buttons failed to work. The search button is still functioning but the phone isn't really usable as the only way to exit an app is to turn the phone off.
I did a power cycle, a hard reset, and then I returned the phone to factory settings, which put it in a "gears" situation for about 6 hours until I finally got it to boot up again. That didn't fix the button issue.
Nokia says, since I had the screen locally replaced several months ago,  the phone is no longer under warranty. They wil not repair it at their service center in Texas and my only recourse is to send it to Palco.
I spoke to Palco and they are unable to give me any information as to whether the phone is repairable. They just want me to spend money to send it to Alabama, give then $15 + shipping to diagnose it - they say it will take 5 - 10 days just to diagnose the problem. I can't be without a phone for 2 weeks if I don't even know if it can be repaired. I'm angry that the only authorized repair center in the U.S. is in Alabama and they have no techs you can speak to on the phone. It's really the worst customer service I've ever seen.
Has anybody else ever experienced this issue? Were you able to get your phone repaired? I am going to see the guy that replaced the screen for me, but when I spoke to him on the phone he thought it was odd that 1 of the buttons still worked and wasn't at all convinced that he could fix it. He's never seen this problem before.
Thanks for any guidance,
HB

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