Back ink cartridge 15 won't work

can't get back ink cartridge 15 to work. I'm now on the second one and still nothing. Yes, I did remover the protective tape.

Hello,
Please click HERE to access the steps that should resolve the issue .
If issue still exists, then its time to SERVICE the printer.
Regards,
Jabzi
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Although I am an HP employee, I am speaking for myself and not for HP.

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Black ink cartridge in my Photosmart c309g-m won't print

I have an HP Photosmart Premium C309g-m printer. The black ink was low so I replaced the cartridge with a brand new HP564 black ink cartridge (not the photo black ink cartridge). The printer will not print the black ink cartridge since I replaced it. I have replaced it with a new black ink cartridge twice thinking that perhaps the first one was bad. I have shut down the printer as instructed and waited. I unplugged the power source and unplugged it from my computer. After waiting the instructed time period, I plugged everything back in, turned the printer back on and attempted to print again. The black ink cartridge still will not print.The color cartridges and the photo black ink cartridge are printing. I have done several clean printhead routines. I even attempted an alignment (this has failed). Now since the alignment procedure has failed, the printer attempts the alignment every time I turn it back on. This procedure continues to fail since the black ink cartridge still won't print! I am wasting all my color and photo black ink! What can I do to correct this problem?The error messages that I received were Oxc19a0007 and Oxc19a00013. I could not find any other solutions for this problem.

I have the same problem as redtailhawk, however no error messages. I have an HP Photosmart Premium C309g-m printer/copier/scanner. The cyan, magenta, and photo black cartridges were all low, so I replaced them with remanufactured HP564XL cartridges from 4inkjets.com, which apparently are from LD Products, which is on the labels on each cartridge. These are what I already had installed, and have been using sucessfully for the past two years or so. The printer will not print using the black ink cartridge since I replaced the other three cartridges. I believe, actually, that I tried to put a document and only the color text printed before I replaced the three cartridges. I tried another remanufactured black ink cartridge, thinking that the one I had installed might have become bad somehow. What I have tried:1. I cleaned the printheads from the printer network page, then did a 2nd deeper cleaning.2. I performed a hard reset by unplugging the printer while it was on, after it got finished performing all tasks, then plugged it back in 30-60 seconds later.3. I verified that all cartridges were properly vented.4. I soaked the printheads in hot water and noticed that quite a bit of ink flushed out of them. However, when I reinstalled the printheads and cartridges, all my ink level went down at least 50%. Before I removed the printhead, I also noticed that there was some black ink on the printhead that looks like it had leaked from the cartridge prossibly. When I run a print quality report or printer status report, I see that the black does not print at all; the other four cartridges all displays their levels. Also, every time I try to align the cartridges, the alignment fails. I do not get any error messages, though. I am running Windows 7 (x64) and printing via USB. I also tried printing via bluetooth as well as using the web services printer, neither of which worked. I also booted into Windows 8.1 (x64) RTM and attempted to print, but I'm having the same problem. Please advise me on what I can do to fix this problem, or if I have to buy another printhead. Thank you greatly in advance. Not sure if these would be useful, but I've include my printer's device information pages and well as the usage report.
Below is my printer's device information page: Below is my printer's usage report:

Will 564XL ink cartridges work in HP6515 printer

I would like to know it the 564XL ink cartridges all colors will work on my PHOTOSMART 6515 PRINTER.

Hi,
Depending on where you are. In the US, it's compatible with the following printer (you have to check the label at the back to confirm the product number).
HP Photosmart D5400/D7500 Printer series
HP Photosmart All-in-One Printer - B109/B110
HP Photosmart C5380 All-in-One Printer
HP Photosmart C6300 All-in-One Printer series
HP Photosmart eStation All-in-One Printer - C510
HP Photosmart Plus All-in-One Printer - B209/B210
HP Photosmart Premium All-in-One Printer - C309/C310
HP Photosmart Premium Fax e-All-in-One Printer - C410
HP Photosmart B8550 and B8850 Photo Printers
Regards.
ps. Your printer is B211a
BH
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The black ink cartridge is not empty but won't print.

On my Photosmart Plus B10, the black ink will not print. I was using an HP size 564 XL cartridge and I could hear the ink in it, so it wasn't empty. I cleaned the printhead and when that didn't work, I installed a new cartridge. Still won't print. The other three cartridges function properly. Willl I need to replace my printer because of this problem?

Hi, is the printer in warranty? If not, one thing worth a shot is soaking the printhead as described below....
1) Get a pan and put 1/2" of very hot (not boiling) water in the bottom.
2) Next remove all the ink cartridges, then remove the printhead assembly.
3) Gently put the printhead nozzles down in the water and let it soak for five minutes.
4) Remove the printhead and gently dry the electrical contacts.
5) Put the printhead back in the printer and then reinstall the ink cartridges.
http://h30434.www3.hp.com/t5/Other-printing-questions/Photosmart-Premium-c309a-Black-prints-out-gree...
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Deskjet 712C: Ink cartridge got stuck in right side and won't move

I have an old DeskJet 712C that was working fine until today. Strangely, the ink cartridge got stuck in the right side of the printer and won't move. As soon as I turn on the printer, the red light starts blinking. Does anyone know any tricks to get the ink cartridge to move again? Thank you for your help.
This question was solved.
View Solution.

Hi,
It may be possible to move the carriage if you turn off the printer. Unplug the printer and open the printer lid. See if you can move the carriage by hand. If this is possible move the carriage to the centre. Check to see that the is nothing blocking the movment of the carriage - e.g. some pieces of paper.
Close the lid and then plug the printer back in. Hopefully this will help.
I did find a You Tube video which shows fixing carriage jams on C4200 printers ( I know that they are not the same as the 712C) but some of the suggestions may be useful if my initial thought above do not help. the video is at this link:
http://www.youtube.com/watch?v=l9x6ZLIYMog
Again these tips are not specifically for your printer but they may help solve your issue.
I hope that this was helpful.
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INK CARTRIDGE PROBLEM CARRIAGE WON'T MOVE 7520

my error is INK CARTRIDGE PROBLEM............. but no matter all attempts suggested( like plug, unplug , turn off and on. hp download to scan problems did show the ICP being the issue). the carriage won't move to the center. i was in the middle of installiing new hp 564 cartridges. took out the first cartridge black and i did not have another to fill spot. tried to install old c artridge. shut printer cover and next i went to open it the carriage won't move to the middle. ran the scans for testing and all say INK CARTRIDGE PROBLEM and the control board will not allow me to get out of that message to run any tools from the control board. Please help.................please. Have warranty but do not know what that will cover if problem cannot be fix.

Hey there @lynnriley0785!
I would be happy to provide some help regarding the ink cartridge problem error on your Photosmart 7520! The first thing I suggest is to plug the printer into the wall outlet directly if it is currently in a power surge protector or extension cord. This may sound silly but this will ensure the printer is getting full power and may eliminate any unnecessary troubleshooting. If the printer is no longer getting full power from the power surge or extension cord it may give false errors, have poor connection,paper feed issues, quality issues and jam issues.
If the carriage is still stuck in the printer with the cartridge problem error then I suggest removing the power cable and trying to manually move the carriage with your hand. If the carriage moves then remove all the cartridges, close the printer and plug it back in. Once the printer comes back on see if you can install the cartridges again.
If you cannot get the carriage to move remove the power and check for any jammed paper in the printer. I have provided a document with instructions on all the places to check for a possible piece of jammed paper.
For the document click here: A 'Carriage Jam' Message Displays for HP Photosmart 7520 e-All-in-One Printer Series
Please post back and let me know how everything goes!
Cbert
I work on behalf of HP.
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Aaargghh!! On a deadline and the Black Ink cartridge isn't working!

Now I see a gazillion people have had this issue, with no real solution than either throwing out the printer or waiting for some magical thing to happen. Or a secret message from Ciara B. C'mon, HP. This is ridiculous. Give me a better solution.

@photoellen
As it's out of warranty, one thing worth trying is soaking the printhead as described below...
1) Get a pan and put 1/2" of very hot (not boiling) water in the bottom.
2) Next remove all the ink cartridges, then remove the printhead assembly.
3) Gently put the printhead nozzles down in the water and let it soak for five minutes.
4) Remove the printhead and gently dry the electrical contacts.
5) Put the printhead back in the printer and then reinstall the ink cartridges.
http://h30434.www3.hp.com/t5/Other-printing-questions/Photosmart-Premium-c309a-Black-prints-out-gree...
Troubleshooting print quality issues on OJ 7000
https://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c01758227
Can you let me know if this works?
Thanks, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Black Ink Cartridge not working HP Photosmart 5510 series

I replaced my black ink cartridge in my HP Photosmart 5510 series printer and it doesn't print. I don't know how long I had the cartridge, so I went and bought a brand new cartridge and it still won't print. I did everything the help menu said and it still doesn't print. I cleaned print head and copper on both the cartridge and print head, I did an automatic cartridge clean and nothing is working. The printer recognizes that the cartridge is full---there are no error messages---but it won't print. I also replaced the three color cartridges and they print fine, but the black doesn't. Any help would be appreciated. My printer is fairly new, I haven't done a lot of printing with it and it was printing untill the black ran out and I had to replace the cartridge.

Hi, please see links below on cartridge changes
Change to electrical chip (new design has black dot)
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03154756
Black XL size
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&lang=en&docname=c02750681
Hope this helps
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Re: Black ink cartridge is not working

I am having the same problem. New cartridge. I bought a three pack for $59.00. I am thinking about installing a new one and taking back the rest of the three pack if the first one is defective. Don't know what else to do.
This question was solved.
View Solution.

Hello Traceey,
Please perform the below mentioned steps, that should resolve the issue.
Check the ink level on the ink cartridges, it should be > 25% full.
Press the SETUP ( wrench tool icon button ), then
Press the TOOLS and then select CLEAN PRINTHEAD .
You might have to perform the above mentioned steps atleast for 2-3 times.
If issue still persists, call HP TECH SUPPORT for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
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Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

Back ink cartridge 15 won't work

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