Back to mac problems

I have 2 macs 2008 imac at work and 2013 at home. Both have the latest versions of maverics both routers have PNPlay set to on.
I cannot connect consitently.
If I uncheck and check icloud - backtoMac it starts working.
Any ideas how to trace the issue ?
Cheers
SteveW

Helllo Warby,
It sounds like Back to My Mac is not working correctly. I want to recommend these steps from the article named:
OS X: Using and troubleshooting Back to My Mac with your iCloud account
http://support.apple.com/kb/ht4907
Troubleshooting Back to My Mac
If Back to My Mac is not working as expected, try the troubleshooting steps below, if they apply.
Update all your Macs to OS X Lion v10.7.3 or later (OS X Lion v10.7.4 or later is recommended).
Choose System Preferences from the Apple () menu. Open iCloud System Preferences and check that Back to My Mac is enabled. See if any diagnostic messages are provided under the Back to My Mac section to assist you with troubleshooting and resolving any connection issue.
Toggle Back To My Mac off and back on by deselecting and then reselecting Back To My Mac in iCloud System Preferences.
Make sure the computer you are trying to connect to is not sleeping and is set to Wake on Demand. For more information about Wake on Demand, see this article.
If you are using an AirPort base station, make sure your firmware is up-to-date (open AirPort Utility 6.0 or later).
Check your network for a multiple NAT setup and reconfigure your network as needed.
Make sure NAT-PMP or UPnP is enabled (if you are using an AirPort Extreme Gigabit Ethernet base station, click here for information about AirPort Extreme Gigabit Ethernet and NAT PMP).
Ensure TCP port 5354 and UDP ports 4500 and 5353 are open on your firewall. To learn more about ports used by Apple products, click here.
And this section from toward the bottom if needed.
If you still are unable to use Back to My Mac reliably
Contact iCloud Support. Be sure to provide the following information:
A detailed description of your network setup for each computer, including router types or models and modem brands.
The details or screenshots of any diagnostic messages provided in the Back to My Mac System Preferences pane. (For assistance with screenshots, see this article for OS X Lion or this article for OS X Mountain Lion.)
The results of the traceroute performed on each computer when checking for a multiple NAT setup. (For assistance with capturing the traceroute, see this article for OS X Lion or this article for OS X Mountain Lion.)
The Computer Name and Local Hostname of each of your computers.
Any other troubleshooting steps you have performed.
Thank you for using Apple Support Communities.
Regards,
Sterling

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[email protected]
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Hi.
Thanks.
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          FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
          Default Browser: Version: 537 - SDK 10.9
          Flash Player: Version: 13.0.0.214 - SDK 10.6 Support
          AdobePDFViewer: Version: 9.5.5 Support
          DivXBrowserPlugin: Version: 2.1 Support
          JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
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          QuickTime Plugin: Version: 7.7.3
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Time Machine:
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Top Processes by CPU:
               1%          locationd
               1%          Safari
               1%          com.apple.WebKit.Networking
               1%          fontd
               1%          sysmond
Top Processes by Memory:
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          119 MB          com.apple.IconServicesAgent
          84 MB          com.apple.WebKit.WebContent
          78 MB          mds_stores
          53 MB          Finder
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          1.43 GB          Active RAM
          535 MB          Inactive RAM
          462 MB          Wired RAM
          297 MB          Page-ins
          416 KB          Page-outs
THERE IS SOMEONE CAN HELP ME...? THANKS :-)

What kind of problems, viniade? You didn't say.
If it's internet problems, a connectivity problems could be related to the hosts file, which is in red.
If it's printer problems, could be the failed Brother printer background process loading failure.
As far as John Galt's reply is concerned, I agree with him on the Geneio problem. I've never heard of it but after I looked it up it's apparently a real problem-causer with lots of Mac users:
https://encrypted.google.com/#q=genieo+mac+problems
And as far as CleanMyMac is concerned, I use that myself & I've never had any problems. HOWEVER, I stick with the software makers' default cleaning procedures. Because OS cleaners, when you get into areas that you're not sure of, just do what you tell them to do. And if you're not sure of what you're doing & you go exploring & pick some cleaning procedure that you're doubtful of but despite your doubts you run them anyway, and you're wrong, then guess what..... a lot of times it's reinstall from a backup time, or even reinstall a whole OS all over again time. IF you're lucky, and IF you learned something. So lesson learned for you there, eh?
In my experiences with people who know just enough to be dangerous (and yeah..... been there myself decades ago with both Windoze from 3.1 to 7, & Mac's OS, so done dat, learned), a lot of those folks download apps & programs & utilities that're advertised as miracle cleaners. Problem is, it seems like that the more they hype, the more likely you are to get a bunch of crap also installed if you're not paying attention to EVERY SINGLE installation dialogue that pops up in succession. Those things are written so that stuff gets installed that you really don't need, which you'll miss because they're writtent to BE missed & zoomed right on by, but which benefits the company plenty, sometimes to your Mac's detriment & sometimes to your Contacts' detriment (emailed spam), if they get into that database. Those kinds of "helpful" cleaners are in fact hackers' semi-Trojans, aka malware, spyware, adware, etc etc.
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Not knowing your level of expertise, I'll go ahead & suggest something I use whenever my Mac starts getting flakey: Applejack. It's a fixit utility that's run in single-user mode (Command-S at startup chime, type in "applejack" at the prompt). You can download it from here: http://applejack.sourceforge.net
Currently, the Applejack makers don't have a version for Mavericks, but their latest version 1.6 runs in my own Mavericks just fine. The biggest culprit I've found thru using Applejack to most minor problems, like persistent beachballing for example, is clogged-up cache files. Applejack dumps them all, System & User caches. I should point out though that in Mavericks, Applejack may not be able to find your User folder when it asks if you'd like to clean out any User's cache folders. If that's the case, just *accurately* type out your own User folder's path: Users/yourusername and press Enter.
Good luck to ya. And remember, if in doubt, RESEARCH WHAT YOU WANT TO DO UNTIL YOU'RE NOT IN DOUBT. Then, with *learning* in mind, do what you WERE unsure of.
But nontheless, make sure your Mac's backed up first AND that your restoring-from-backup apps work like they're supposed to work, using the backups that were created with those same apps, whether it's Time Machine or, say, Carbon Copy Cloner.
KK

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