Back to My Mac loses functionality in transition

Just an FYI:
http://www.apple.com/mobileme/transition.html
Says that BTMM works on iCloud. And it does- mostly. There's one big difference- BTMM for iCloud *requires* iCloud on all the machines involved, which means (Thanks to iCloud's requirements) 10.7.2+ on everything.
With MobileMe, BTMM works on anything, all the way back to 10.5. And that's what I expected when I transitioned.
I guess I should have taken the question on the transition page "Are all the devices you intend to use with iCloud 10.7 or iOS 5?" more seriously. In my case, I figured I would be able to BTMM to my G5 at home from my 10.7 MacBook Pro. Guess not.

You have things configured properly. Connecting with one's Apple ID doesn't cooperate in ML. However, if you Connect As a registered user on the ML machine, you will have success. For example, I have my MacMini setup as a server. From my MBP I Connect As the admin account user on the MacMini. I then have access to all of that ID's folders. Screen Sharing works the same way.
You can let Apple know about the issue using you're experiencing, here.

Similar Messages

Back to My Mac is not connecting when external from my local network

I have an Aiport Extreme. Back to My Mac is enabled with my Apple ID. The Mac Mini I have hard wired into the router is also enabled for Back to my Mac. It's utilizing the same Apple ID.
Troubleshooting steps undertaken:
Reset router
Turned off back to my mac on my mac mini and then turned it back on after a few minutes.
Went into the airport utility. (tried each individually and together)
Created a DHCP reservation for that mac mini.
Enabled a default host for NAT.
Unchecked the "block incoming IPv6 connections," but have turned it back on.
In order to test the setup, I tether to my iPhone. As soon as I tether, the mac mini disappears from shared devices in finder.

Hi
I have exactly the same problem. I've been tinkering with it for days on and off and so far find it has nothing to do with the setup. I've been through the suggestions as posted by Braden, although i discovered these myself earlier, and it made no difference. I've tried turning things on and off, resigning in to back to my mac and icloud over and over again.
I did discover that either a restart temporarily fixed the problem, or it was me turning off the firewall on the mac mini i wasn't sure, but in either event the fix only lasts a day or so and then the mini randomly disappear from the network (usually just before i really need it!).
Back to my mac was functioning perfectly before the Yosemite upgrade so I'm seriously thinking about downgrading to Mavericks as i now strongly believe it's a bug in Yosemite. If/when 10.1 update comes out, and if it still doesn't fix the problem, then i will jump back to mavericks.
Apart from that I've been really happy with Yosemite!
(sorry Hoosier, i just noticed you were on Mavericks not Yosemite... but same issues here. )

Back to my Mac and tv.

Hopefully I can explain this properly.
I have 2 tv's and they have been working flawlessly for over a year, one of them will not stay connected if I enable NAT on my router. Mobileme is asking me to enable NAT on my airport express so that back to my Mac will function. Once I do that, one tv falls of the network and will not come back no matter what I do. The only way it comes back is if I turn NAT off in my airport express settings. One should have nothing to do with the other according to Applecare and the Genius Bar @ my local Apple Store. Any ideas guys?
/Users/Mark/Desktop/Picture 1.png

Do you have any NAT rules set up that might affect the IP address being used by the tv.

G4 powerbook can´t activate back to my mac function

With my g4 powerbook I can connect to mobileme but when I try to activate the back to my mac function i am told that there are connection problems. Thos causes that I can´t use the back to my mac function. Do you have any ideas?
Thank you in advance!

I use a supplied router (o2) as the DHCP server and a number of extremes in bridging mode to extend my local network. The networks at my offices all use non Apple routers,. Back to my mac works across my LAN and my WAN but doesn't seem to be able to wake sleeping macs across the WAN.

Trouble getting "back to my mac" to work on new Air - and really need this functionality

This is sort of one of those "asked and answered" threads, but I wanted to share my solution. I love being able to see my other computers remotely. I don't think Apple sells the functionality of remote desktop enough. I have a laptop and I also run to mini servers, one at work, and one at home. When I first got "back to my mac" working with my Apple ID on all three computers I thought I had died and went to heaven. With fast internet access this is really incredible - able to move files back and forth and see different things - even run things like media encoding on another computer so my laptop is not slowed down.
But when I bought a new Air a couple of weeks ago I ran into a problem. I had done everything right. Each computer allows login with my Apple ID and all the sharing was turned on properly - remember, I was doing this with my previous Macbook Pro just fine.
But everytime I would click on the remote computer in finder, finder would just quit and restart. Weird. Crash and then restart of finder.
So I've been fighting with it.
Then I discovered I could click on "All" in the sidebar (to see all networked computers and servers). Then if I right-clicked on the server that showed up in the list in the main window of "All" I could choose a "connect as" and get it to work. Now it works regardless even if I double-click right on the icon of the remote server in the sidebar.
If you followed all of that, it could help you. If you're not using this "remote desktop feature, you should.

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

How do I preserve the embedded hyperlinks when printing to .pdf?   I am using Acrobat Pro XI for Mac, and when I export to .pdf the existing hyperlinks lose functionality.   I assume it's just the flick of the right button – I just need help finding that

How do I preserve the embedded hyperlinks when printing to .pdf?
I am using Acrobat Pro XI for Mac, and when I export to .pdf the existing hyperlinks lose functionality.   I assume it’s just the flick of the right button – I just need help finding that button.
Can you help? Thanks!

How: MS Word to .pdf by Command P, hitting the PDF button, and then the button for "save as Adobe pdf"
I didn't have this problem at all on prior versions of Adobe on my PC.   This isn't a Mac attack, is it?

Word 2011 for Mac Book pro - I have found that my cursor disappears sometimes when I click on a toolbar function. I found out it is a bug, that the Mac loses 'focus'. I can correct it temporarily by clicking on Format - Font - Cancel. Any info?

I have Word 2011 on a Mac Book Pro and have had problems with a dissapearing cursor - it makes editing tricky
After googling it I found out that there is a bug where the Mac loses focus if you click away from the document - it also does this with italics according to other users.
I had a play with it and found out that when I click on the toolbar in a document where this happens, the cursor disappears, e.g. changing font colour etc. And then, when I click on Format - Font - Cancel it returns
I'd be interested if anyone else has a comment to add, please do
thanks

BTW (speaking as a Dad of 3 daughters in Grad school) if you don't already have and use a DropBox account, or some other similar online "cloud" based backup of your school documents, you should start doing so immediately. By keeping all of your important documents in the Dropbox folder on your computer, you have instant access to them from any other computer (or iPad), should you be w/o your computer while in for repairs (or if, God forbid, it is stolen). It's free for 2 GB of online storage, which is more than enough for a few years worth of Word documents, etc. (If you get other people to sign up via your email "invitation", then Dropbox gives you even more free storage space.) Every time you close a document, it is updated on the Dropbox servers (encrypted), if it is in the Dropbox folder (assuming you give it a few seconds to update before turning off your computer). Do a google search of "Cloud based storage comparisons" to compare the amount of free space each of the competing services give you.

"back to my mac" lion vs. snowleopard

I have a MacBook still running Snowleopard (I will losse too much functionality for my work when I upgrade), and I have 1 MacMini running Lion.
At home on my local network the 'back to my mac' feature works fine. I can connect easily from one computer to the other. Both computers show up in finder windows under 'shared'
When i'm at my office working on my MacBook I cannot 'see' any longer my MacMini although 'back to mac' is turned on on both machines. No doubt this has something to do with the transition between MobileMe account and an iCloud account. But I cannot figure out how to get this working over the internet.
Anyone?

It is possible that your job's Internet connection is using a firewall the could be blocking some of your traffic. Take a look at this link, http://support.apple.com/kb/HT1109

Back to My Mac not working-a diagnosis and a solution

Hello all,
I own a small business and relied on Back to My Mac while traveling. I have had connection issues with BTMM since MobileMe was discontinued. I have found a solution but it is not an Apple solution. Skip to the end if you'd like the straight dope.
FYI: I have exhausted all possible Apple-centric solutions, to the best of my knowledge. This was verified over the phone during an extensive troubleshooting session with a senior Apple specialist. All Macs and OS involved are optimized (in theory) to work with Back to My Mac. The appropriate file sharing options were checked. Users had appropriate access privileges. I have a valid MobileMe ID that has transferred over smoothly to iCloud. Firewall settings were not the issue.
But before we go further, if you are having BTMM connectivity issues, you might want to examine this thread:
https://discussions.apple.com/thread/4071540
And see if it does the trick for you. It seems to have worked for a lot of people. But if it doesn't, please read on.
I have an iMac at my office that I connect to. I have a MacBook that I use to make the remote connections. Before MobileMe was discontinued, I read all support docs on how to make the transition to iCloud. Nevertheless, once MobileMe was discontinued, I began to have BTMM connection issues. My Macbook could "see" my iMac, and vice versa, but once connection was attempted, either through "Share Screen" or "Connect As…", the status bar would run indefinitely and no connection would complete.
First, I tried the Keychain solution indicated above. No dice.
Then I saw the System Preferences>iCloud message that Back to My Mac required NAT Port Mapping and/or Universal Plug and Play settings on my router. I have an old Linksys router, and I was able to upgrade its settings to UP&P, but not to NAT Port Mapping. The situation did not improve.
I went to an Apple Store, spoke with a pair of salespeople who informed me that the problem would most likely be solved by replacing my old router with Airport Extreme, which would automatically upgrade my network to the necessary UP&P and NAT-PM protocols, and if any issues existed after that, they would probably be firewall-related, which I could either fix on my own or talk to an Apple person about.
After installing Airport Extreme, the situation did not improve, and I called Apple Support. I entered the serial number into the web page, and was informed that I was not qualified for tech support because my warranty had expired, even though I had made the purchase the previous evening. I checked the option that indicated that I thought this was in error and that I was in fact qualified, and ten minutes later, I received a phone call from Apple.
At first, I was on the line with a Airport Extreme specialist, who ran down the Airport Utility checklist. With my wife at the Macbook at home, and myself in my office at the iMac and on the phone with the Apple specialist, the troubleshooting began. Once it was apparent that nothing was working, I was transferred to a "senior" specialist who indeed knew everything under the sun about networking and Back to My Mac, at least as far as I could tell. We checked various settings on all devices, Airport configurations, iCloud account validity, my network's firewall settings, etc.
Finally, the specialist suggested we check the settings on my home router, which was supplied by my ISP and not an Apple device. I asked him why. He said that if we enabled UP&P and NAT-PM on my home router, that would probably help make the connection. I informed him that while that might be a short-term fix, I travel as part of my job and need to make remote connections to my office, often from places where I have no control over the router settings. He informed me that because of those "variables" I might very well continue to experience connection issues, and that in some locations I would be able to connect, and some, not.
On the heels of all the time and money spent thus far, I was in disbelief. We spent some more time affirming beyond question that he was actually telling me what I thought he was telling me, and I cordially thanked him for his time and we ended the phone support session.
THE STRAIGHT DOPE: I learned from a senior Apple specialist that network and router settings not only have to be just right at the server location but *also* the remote location in order for Back to My Mac to work. Simply having an iCloud ID is not always enough. If you travel, you most likely have no control over router settings at your hotel, coffee shop, etc., and if you rely on remote connections as part of your job, you can't afford to take the chance that wherever you reside might not be BTMM compatible. I signed up for LogMeIn Pro, at a cost of $59.95 a year. It has screen sharing, file sharing *and* iPhone access, which BTMM does not offer. My remote connections are now almost instantaneous and without issue. Problem solved.
Please note, I have no ax to grind with Apple, I enjoy using their products and believe they are superior to Windows machines. I am also more than happy with the level of expertise, courtesy and efficiency of their support people. The Airport Extreme that I purchased is pretty cool, has kickass wireless signal, and has reduced the amount of wiring on my desk thanks to its wireless printing and hard drive capabilities. I feel a little burned that I bought it for no reason, but I have 14 days to return it, no questions asked. We'll see.
In conclusion, Back to My Mac does not seem to work as advertised. I am curious if anyone has had a similar experience. Hope this helps someone or at least, saves you some time.

Thanks for your thorough post. I too need to use BTMM on almost a daily basis for my job, and it has fallen short countlness times. I too have taken great pains to check all of the typical trouble shooting steps within iCloud and in the Apple keychain on each Mac etc, but after the latest rounds of system updates from Apple a few weeks ago to Mountain Lion, BTMM on one of my Macs is completely broken and unusable. I would concur that if you need remote access for "real" mission critical use, just bite the bullet and pay for a service like LogMeIn. You won't regret it and you will get real software support.

Can't get back to my mac to work

I am guessing that this problem belongs somewhere in the server section.
I am very crossed about this, as I have been calling apple support twice, they told me to chip on all the remote functions in sharing, and since remote management chips off screen sharing, I wondered but did what they told me to do. I am now working on my laptop on an open network, but don't see my home computer that has been set ready for back to my mac.
I am crossed as support did not even know what back to my mac is or was, and if they then after some holding on tell me to do the remote stuff, it still does not work. My router and computer have firewall off, nothing is really blocking incoming traffic to my home computer.
Steve jobs and the apple home page make it look like kids play, why is it so hard for me then?
The only real manual for this is the silly kiddly like movie on the back to mac feature, nowhere but nowhere do I find an actual guide to find settings, net werk settings, what to chip on or off...
I have played with the UPnP of my router, the only thing I have not done so far is the port mapping thing.
I was able to screen share with my son in Belgium from England, that part works, so I think that I am not so stupid as I do feel now....
Why is taking me so much trouble and aggrevation to get it to work. Both laptop and home computer have leopard, have sharing on, have firewall off, I am so annoyed right now....

Hi, Catherine,
This forum is for Apple Remote Desktop, Apple's utility for managing networked Macs, so it really wouldn't seem to be the most appropriate place for your question.
I'm a bit puzzled, though, as to what it is you're trying to do. What "back to my Mac" are you referring to? If you're referring to the "Back to My Mac" that's a feature of Apple's .Mac service, that's a function only available if you're running Mac OS X 10.5 Leopard, but your profile says that you're running Mac OS X 10.4. If you are indeed running 10.5 and that is the function you're talking about, the best place to ask for help will be the Back to My Mac forum.
If that's not what you're referring to, please explain further what it is you're trying to do and perhaps we can direct you to the forum where you'll be most likely to get help.
Regards.

Back to My Mac - Not working on a remote network

I have back to my mac file and screen sharing working perfect on local network, but once i get on another network it does not work at all and I am up to date and have a new airport extreme with back to my mac set up on that as well

Hi Dan97103!
I have an article here for you that can help you troubleshoot this issue with your Back to My Mac functionality:
OS X: Using and troubleshooting Back to My Mac with your iCloud account
http://support.apple.com/kb/ht4907
Thanks for using the Apple Support Communities. Have a good one!
-Braden

How to use back to my mac from iOS?

I have enabled back to my mac on my macbook running ML and have enabled the same for my user ID in the airport express router to which the macbook pro is connected.
i would like t know how i can access the shared folder from my ios devices while
within the wifi network
outside the wifi network over the ios devices 3g internet.
tried a lot to figure it out since many months now.
Neerav

Just some additional info. For basic back to my mac to work you need a router (any brand) that supports UPNP or NAT-PMP - or an apple airport router device (Airport Extreme, Time Capsule or Airport Express) (which must be configured as your primary router - and not in "bridge" mode). You need at least two Macs - one in your house - and one as the remote device. You need to set up your iCloud id on both Macs and enable Back to My Mac in iCloud preferences - using the same icloud id for both Macs. You also need to ensure that you have enabled at least "Screen Sharing" in the sharing preferences of both Macs - and optionally enable File Sharing. You will see the Mac in the other Mac's shared pane - in Finder - both locally and remotely.
If you are using an Apple router (airport extreme, express or time capsule) - the icloud id's that you enter on airport device (via airport utility) - are only for the purpose of remote sharing of drives and printers attached to that airport device - and are not related to the back to my mac functionality. If you don't need to remote share the printers or drives directly attached to the airport device (via USB) - then you do not need to enter any iCloud id's on the airport device itself.
For example - you have a time capsule set up as a router. You have 3 people in your house that want to remotely access files on the Time Capsule's drive(s). You would enter your iCloud id, along with the iCloud id's of other household members. You would then all be able to independently share the time capsule drive remotely.
With an Airport Express router - you would only be able to share a USB printer attached to the Airport Express.
As for iPad - there may be 3rd party apps that would mimic the Back to My Mac functionality - but to the best of my knowledge there is no Apple-provided Back to My Mac app for the iPad.

Back to my mac screen sharing no longer works since Mountain Lion release, even on Lion

I've used screen sharing via iCloud and back to my mac between a 2007 macbook and a 2010 imac. Both computers are still on Lion but screen sharing stopped working when Mountain Lion was released. I've read a number of comments on this forum that people were having trouble since upgrading to Mountain Lion, but I don't think that's the problem b/c I haven't upgraded either machine. I think the problem is something Apple did in preparation for the Mountain Lion release date and it seems to have damaged screen sharing functionality. Anybody else experiencing this or have a fix for it.
As for the specifics, I can still see my "other" machine under shared and can click "share screen," it usually searches for a couple minutes, then pops up the password dialogue box, but then searches for a while and eventually the password box closes, "screen sharing" stays open, but there are no windows associated with it.

I have the same problem, just today (although I'm still running 10.6.8). Every morning I turn on my main Logic mac then fire up my 2 slave macs, connect to them, activate Screen Sharing, and get going.
This morning I tried it, connected to the other macs as usual (I can see/access/alter their hard drives from my main mac) but when I click "Share Screen" I just get the "connecting" dialog box & it just keeps going.
The weird thing is, when I put my laptop into the network via wifi, I can screenshare my main mac's screen (all 3 of them, actually!) but not my 2 slave macs that are ethernet'd to the main mac.
I've tried every solution I could find via google, and nothing is working.
Kirby

Back to my mac no longer working with iCloud

Now that I have converted my mobileme to iCloud, back to my mac is no longer functioning properly. As far as I can tell, my AEBS doesn't like my back to my mac login credentials, even though they are correct. I can log in via settings on each computer with those credentials, but if I try to enter them in the AEBS it won't accept them as valid.
I am able to use back to my mac/screen share on local computers. I am NOT able to use it on a remote computer. Before iCloud this was working fine.
I initially didn't think I had a problem until I brought up the Airport Utility on an iPhone and found that there were issues. I have made sure the firmwares were up to date and that has had no effect so far.
I can only screen share on the remote computer using a third party solution on an ipad (via iTeleport) but that's not an ideal solution.
Symptoms are identical on Lion and Snow Leopard machines (local) to the remote, which is running Snow Leopard.
I do have screen sharing enabled in iCloud.

OK, so further investigation has addressed the BTMM issue on a remote machine.
With all machines running lion, I was having issues trying to log in to a standard user headless machine already running. In Snow Leopard, I had no issues with this since you can log in via screen sharing using an admin login that's running a standard login. Lion allows multiple accounts to be signed in which is handy since you can now run virtual sessions. This means you can admin the remote computer without bothering the remote user.
The problem was that now logging in using admin login brings up the admin account (which makes sense) instead of the desktop to the standard login. I applied a similar solution to a problem that was related to screen sharing I found on this board. What I believe to be the fix is to add the standard user to the screen sharing user list. Then screen share to the remote account using the standard user credentials.
So on the remote computer, in System Settings->Sharing->Screen Sharing, add the standard user to be allowed access. Previously I only had admins. This may not be an ideal solution for what I'm trying to do since the remote computers primary login is the standard user to be used as a common computer, but it now works so I am happy with it.
Now my only "problem" is my AEBS complaining about my MobileMe credentials, but it doesn't appear to have an impact on BTMM performance so I'll quietly wait for a fix down the road.

Slingbox working with Airport Express but now Back To My Mac broken

I had Back To My Mac working a couple of months ago. I have a Mac Mini connected to a Time Capsule on my Roadrunner cable modem network, and I had a Slingbox Pro (SBP) connected to my DSL Airport Extreme(n) network. I carry a MacBook Air with me on trips.
I wanted to move the DSL Airport Extreme to another room and needed an ethernet connection for the Slingbox, so I bought the Airport Express, plugged it in, and configured it to extend the Roadrunner network. I plugged the SBP into the Airport Express and configured the AE for port forwarding. So my two networks look like this:
Roadrunner ---> Time Capsule ---> Mini (via ethernet), and
Roadrunner ---> Time Capsule ---> Airport Express(n) (wirelessly) ---> SBP (ethernet)
DSL ----> Airport Extreme ----> wireless network 2
Now when the MBA is configured on the Roadrunner wireless network I can see and access the Mini. When I change networks, either using my own DSL network or out of town on a hotel network, the computers cannot see each other and BTMM will not work. Does anyone have any ideas on how I can configure either computer or the network components to get this working again? Thanks. I will also post this in the .Mac forum.

The Slingbox Pro connection works because Slingbox has its own system for keeping track of the WAN IP address of the Time Capsule.
Unless your Time Capsule has an assigned static WAN IP address, you need to set up your own system to do this for the purpose of file sharing from the MBA to the Mac mini from the DSL network or from the Internet. You can use a DNS hosting service such as DynDNS for this purpose. See: http://www.dyndns.com/
You can set up a free account with DynDNS and install client software on your Mac mini that notifies the DynDNS server whenever the WAN IP address on your Time Capsule changes. You assign a static LAN IP address to the Mac mini and forward UDP and TCP port 548 from the Time Capsule to the LAN IP address of the Mac mini.
When you want to file share to the Mac mini, you can use the Connect to Server... function in the Finder using this address (as an example):
afp://xxx.dyndns.info
The DynDNS server converts the "xxx.dyndns.info" placeholder to the current WAN IP address of your Time Capsule, and you end up connecting to the Mac mini—either from the other network or from the Internet.
You also may be able to use the Back to My Mac function with a .Mac account, but I am unfamiliar with it and have never tried to use it.

Back to My Mac loses functionality in transition

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