Back up Assistant lost all my business contact phone numbers

Saturday My Droid 3 that had already been difficult to use because it would not keep a new phone contact and would freeze in emergencies (I am talking get an ambulance, input a doctor's number while standing in the emergency room, or in business meetings, occasions like that) started losing the screen, it would go black if I opened the keyboard and then freeze with a black screen, continuously. It would not respond to attempts to turn it off. I took out the battery for a minute and put it back in and rebooted only to have the same thing happen over and over if I tried to use an app, make a call, view picture gallery, whatever. So I took my phone to the Oklahoma City, OK Verizon Wireless Store #331769 for CUSTOMER SERVICE. I showed the sales people my frozen black screen phone and that the back was broken and was being held on only at the top and by the neoprene case. They took the battery out and put it back in and declared my problem solved and told me that my phone was like a computer and needed to be turned off once a day and kept charged. I assured them that I was aware of this and that I did turn it off and let it reset and I charged it up every night and sometimes in the day as needed. The FIRST SOLUTION was to reformat the phone which WIPED ALL INFORMATION AND APPS OFF OF MY PHONE. I let them do that and they sent me home with it to replace all my information and apps.
Now I come to find that ALL MY BUSINESS CONTACT PHONE NUMBERS ARE MISSING from using Back Up Assistant. This is critical for my work!
ALL CONTACT INFORMATION was missing on my online account! Why would that happen? I will synch what is left on my phone to my BACK UP ASSISTANT account online.
I still haven't transferred the sim card to my "replacement phone". How can I insure that I don't lose all my contact information again???
I am going to Verizon Wireless Store #331769 for CUSTOMER SERVICE directly after work. If they lose my business contact information and phone numbers, I will be forced to re-enter 200+ contacts before I leave to go out of state for work tomorrow..
Any suggestions for a positive result?
THE CUSTOMER SERVICE GIFT THAT KEEPS ON GIVING. I CAN'T BELIEVE THIS!

Hello Drucatic
I'm sorry you were not able to get the contacts back. I know how irritating it would be to reload all those contacts.Were the contacts synced with the Gmail account? Please try backing it up with Gmail. Are you able to log in online at www.verizonwireless.com/myverizon ?If so, Please log in and check the trash the contacts may of accidently been moved.
Thank you
JoeL_VZW
Please follow us on twitter @vzwsupport

Similar Messages

I accidently deleted my iCloud account and lost all calendar and iPhone phone numbers. Can you help retrieve them?

I accidently deleted my iCloud Account & lost all Calendar and Contacts List data. Can you help me retrieve my account and data?

Welcome to the Apple Community.
Just log back into your account.

I set my 3gs up as a new phone and lost all off my contacts is there a way of getting them back?

Well i was told by an apple guy at the store to restore my phone as a new one to remove al bugs. so i did and lost all of my contacts so i am trying to find out if i can find my contacts somewhere on my computer so i can re-enter them.

If you had previously configured to sync Contacts with outlook, google or yahoo contacts, you can do the same to recover your contacts.
Otherwise two options:
Restore from backup. Right click your iPhone under 'Devices' on iTunes left Pane and select 'Restore from Backup'. Pick the old backup date and restore. But then this will bring back your old issue you had on your iPhone.
The other option is to use a third party software to extract info from your backup folder.
iPhone Backup Extractor, you can download a free version with limited capability of a paid Registered version:
http://www.iphonebackupextractor.com/
Here are locations of your backup folder.
Win7 - C:\Users\<username>\AppData\Roaming\Apple Computer\Mobile Sync\Backup
Vista - C:\Users\<username>\AppData\Roaming\Mobile Sync\Backup
Winxp- C:\Documents and Settings\<username>\Application Data\Apple Computer\Mobile Sync\Backup

HT4623 I recently updated my iPhone 5 to iOS 6.1 and lost all of my contacts. My phone was less than 30 days old and I did not have an account with iCloud prior to the back-up. Any way to restore my contacts or are they lost forever?

I recently updated my iPhone 5 to iOS 6.1 and lost all of my contacts. My phone was less than 30 days old and I did not have an account with iCloud prior to the back-up. Any way to restore my contacts or are they lost forever?

I have the exact same problem. I did the update on my iPhone 5 yesterday, opted for the iCloud set up in the update and then it wiped my contacts. They are not on my phone or in the cloud...

I recently lost all of my contacts on my iPod touch 4g. If I sync my iPod with my backups on my PC,will the contacts come back or will they be deleted also?

I recently lost all of my contacts on my iPod touch 4g. If I sync my iPod with my backups on my PC, will the contacts come back to my iPod or will the sync delete the contacts from my backup file?

The contacts are part of the backup. So restoring from a backup that has the contacts should have the contacts. Make sure that you have autosyncing turned off, otherwise when you connect the iPod to the computer iTunes may overwrite the old backup with the new contents of the iPod that does not contain the contacts. To turn off go to iTunes>Preferences>Devices and check the box that says Prevent iPods...

I somehow lost all of my contact during a sync yesterday, how do I get them back on the phone?

I somehow lost all of my contact during a sync yesterday, how do I get them back on the phone?

Your contacts should be available on your computer. Were the contacts lost in the address book on your computer that is supported for syncing contacts with your iPhone?

HT4623 When updating to ios 6 I lost all of my contacts. What do I do to get them back?

When updating my iphone to ios 6 I lost all of my contacts. How do I get them back?

Sync them back from whatever contact manager or cloud service you were syncing them with.

My iphone was restored to its original state and I lost all of my contacts and applications... any ideas how I can get it back??

My iphone was restored to its original state and I lost all of my contacts and applications... any ideas how I can get it back??

Why did you restore without transferring your music to your computer?
If you are in the U.S., then you can use the newly released beta version of the cloud to get your music.

My aunt recently upgraded her software to ios 6 and lost all of her contacts. However, when I updated my software this did NOT happen. She hasn't backed up to iCloud, so does anyone know of a way to restore her contacts without the iCloud?

My aunt recently upgraded her software to ios 6 and lost all of her contacts. However, when I updated my software this did NOT happen. She hasn't backed up to iCloud, so does anyone know of a way to restore her contacts without the iCloud?

Her contacts would be wherever she put them
The iphone is designed to be synced to your computer or cloud service regularly. If she failed to do this, then they are likely gone.

My Boyfriend has lost all of his contacts on his phone after down loading the new iphone soft wear why would this happen and how can he get them back how can you get back your contacts after down loading the new iphone soft wear

My boyfriend has lost all of his contacts on his phone after downloading the new iphone softwear. why would this happen and how can he get it all back

You don't have to post the same question at one minute intervals. Somebody will answer it, but perhaps not in 60 seconds.

Back up assistant, lost my contacts

I recently upgraded to the galaxy S3, when I went to upload my contacts, it had an error. Now when I go online I have no contacts anymore! Anyone know how to fix this? Or am I out of luck?

Congratulations on your new S3, borg0196.
I plan to order this for my son for his birthday.
I am so sorry for the delay in getting back to you.
When you log in to My Verizon for Back Up Assistant, are any of the contacts showing in the trash?
Tamara H.
Follow us on Twitter @VZWSupport

My iPhone has recently been crashing (or rather the apps) when I would try to access my text messages, contacts, phonebook, facebook, or email. I tried restarting my phone and lost all of my contacts. Anyone know what's wrong/how to fix it

My iPhone has recently been crashing (or rather the apps) when I would try to access my text messages, contacts, phonebook, facebook, or email. I tried restarting my phone and lost all of my contacts. This has been happening more and more frequently. Today I was in my pictures and was trying to crop one and my phone shut off completely. Anyone know what's wrong with it or how to fix it?

Make sure all apps are fully closed:
- double tap your home button
- hold your finger on an app
- when the apps start to wiggle press the red "-" button on all the apps
Now do a hard reset:
- hold the home button and the sleeps/wake button down at the same time
- the phone will shut off then when the apple logo ppears release both buttons
If by then your contacts have not been restored you would need to try and retreive them from a back up on itunes/icloud that was made when the contacts were on the phone. You could even stream them from the cloud if they were synced to the cloud. The link beow will show you how to restore from an itunes/icloud back up:
http://support.apple.com/kb/ht1766
Also to prevent this issue which i have seen alot when users are still running iOS 5 it would be best to update the iOS on your phone. To do this follow the link below:
http://support.apple.com/kb/ht4623
Hope this helps

I updated my I Phone 4 to the os 5.1.1 but lost all of my contacts. I believe it should still be stored in my laptop Apple file but don't know how to restore. I only see the restore option to the factory settings.

I updated my I Phone 4 to the os 5.1.1 but lost all of my contacts. I believe it should still be stored in my laptop Apple file but don't know how to restore. I only see the restore option to the factory settings. I have never used the I Cloud.

If you did not sync afterwards, follow this article to restore from your latest backup:
iTunes: Backing up, updating, and restoring iOS software

Lost all BB Messenger contacts during update to version 5

I have a Blackberry Curve 8520, firstly. I simply wanted to transfer some pictures to my laptop, and then I see something about an update for the Desktop Manager. There also happened to be the update to version 5.
Now silly me, I didn't make a back-up as I didn't know that this update would remove all my info.... I assumed it was just the applications (which I can install again) but I realized I've lost all my BB contacts. (Of course I didn't back up that info either.. geez...)
What I want to know is because I've registered before, shouldn't my info still show up in my contacts' lists? Isn't there a way for me to restore my contacts without adding them all over again? And can't they still msg me?

alejandragg wrote:
Hi,
What do you mean by the contacts backup was emailed to you?
I took out the battery to lend to someone else and put in one that was totally empty but immediately charged it. When I restarted the bb, it didn't recover any of my contacts. I've tried to restore through the bb desktop software but that doesn't restore my contacts.
I'm DESPERATE and would really appreciate any insight you could give me!!!
You have triple posted this issue now in the Forums. Please don't, it is considered rude. I know you are desperate, but double and triple posting your same issue in the Forums makes it confusing to help you.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

TS4062 I lost all of my contacts and notes when attempting to move over music. When I try to restore the backup the day I want to restore to is not present. I do see a copy on my I cloud but I can't seem to retrieve it. What can I do?

I lost all of my contacts and notes when attempting to move over music. When I try to restore the backup the day I want to restore to is not present. I do see a copy on my I cloud but I can't seem to retrieve it. What can I do?

Hi bluegrandpanash,
Thanks for visiting Apple Support Communities.
If you backed up your iPhone to iCloud before updating the software, first try the steps under "Restore from an iCloud backup" in this article to recover your data:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/HT1766
Best Regards,
Jeremy

Back up Assistant lost all my business contact phone numbers

Similar Messages

Maybe you are looking for