Back-up issues, photos,contacts, messages etc...
When updating my iphone 4 to ios 6.1.2 (I think!) it deleted all photos, contacts, messages, notes etc from 25/10/12 onwards. I had gone overseas and had no chance to use icloud as my apple ID had been locked- no idea why. My phone was unable to be used as the screen suggested I needed to connect to my computer in order to upgrade software and use it in general. It gave me no option to import photos into my iphoto library... and they are GONE! When I go to manually restore my iphone from a preious backup, I can select the time and date that I plugged my phone in (2/3/13)... however once selected, it says underneath 'last backed up on 25/10/12' and then restores all apps, screensavers etc from that date. Can I do anything about this?! I had so many photos from my 3 months in Europe and they're gone. I'm devastated.
Do you have an iCloud backup to restore from?
If you go to iTunes>Preferences>Devices is only one backup listed?
iTunes typically only retains one backup and updates that backup when you subsequently bakup again.
Similar Messages
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Does iTunes back up everything including photos, contacts, messages and music etc? I have an iPod touch (4th gen).
See the what is backed up topic of:
iTunes: About iOS backups -
we have 2 I phones and when I tried to sync my I phone to the computer for a back up(have only 1 account) i lost all my phone contents and my phone has all the contacts/messages etc of my daughter's phone. I had ok'd to "restore settings" in the process. How do get all the contents/contacts of my phone back?
Correct. When you update via iTunes all synced media that is not in your iTunes library will be lost.
As IO said before:
You can redownload most iTunes pruchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
I do not think it included audio books. -
Help, please!! I recently upgraded to a new Iphone 4S from a 3..I could not upgrade the software so plugged it into my pc and connected to Itunes. It asked me if I wanted to use it as a new phone or restore to my phone, (not being very computer literate, I of course chose restore) So now I have a phone that only has info for contacts from October!! I lost all new contacts, messages, etc. Is there a way to get back those contacts, etc? Thanks!
restore your contacts and calendar info from the program you sync with
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I dropped my iPhone 4 in water and now it won't turn on at all, will i lose all of my data, for example my photos and messages etc? and is there any way you can back the phone up without having it switched on?
If you had previously been backing up to iCloud (or a computer with iTunes), you would possibly have a backup. That said, if you can't turn the phone on, you cannot create a backup of the device now. Sorry.
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Can someone please help...
Before updating itunes backed up the phone. It then proceeded to update to the ios 6, afterwards when restoring all photos, contacts, messages... all data... was lost. Only the apps were restored back onto the phone. I used a back up from when i first got the phone in 2011 to restore it too so i have some photos and contacts... HOWEVER, over 2000 photos are lost and some contacts still from the recent back up and restore after updating to ios6.
Any help as to how to get these back?!Hi MorganClare990,
Do you know if you have a backup on another comptuer or maybe iCloud?
If you had Photo Stream on you might be able to get any photo that is less than 30 days old back from iCloud if you don't have a backup.
Make sure you have a WIFI connection available and the correct password for that network before continuing with the next steps.
The easiest way to find out if you have a backup without mixing your boyfreinds data into your iCloud account is to go to Settings > General > Reset > Erase all content and settings. You will need to be able to connect to the WIFI network to be able to restore your phone from any iCloud backup you have. If no backup can be found then it will have you setup the iPhone as new and will walk you through the steps to make sure a backup gets created in the future. If you have to setup as new it will also get photo stream setup and will retrieve any pictures it can.
Hope this helps and you get your pictures and contacts back! -
how do I get data off my phone? when I plug phone into the wall and hold down the button i can get into photos and messages etc but when I plug into laptop it goes to recovery mode........therefore the data is not yet wiped? HELP! I got married last week on holidays and have not had a chance to save photos yet.
Hello there stidhambr15,
I was researching the issue you are having and recommend a couple of things. First it might be a good idea to reset the device following iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting found here http://support.apple.com/kb/ht1430
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't quite get the device going again, I recommend restoring the device.
iTunes: Restoring iOS software
http://support.apple.com/kb/ht1414
Might even be a good idea to turn off the phone, reseat the SIM card, and turn it back on.
iPhone and iPad: How to remove the SIM card
http://support.apple.com/kb/ht5163
iPhone 4 (GSM model)
iPhone 4S
Cheers,
Sterling -
HT204150 how do i get contacts,messages etc from my iphone 4 to my new iphone 4s?
how do you get contacts messages etc from my iphone 4 to my new iphone4s?
Activate iCloud in both of them and sync everything
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How do I view and manage certain files that I have stored in iCloud? I know that I can delete an entire backup, but is it possible to delete certain photos/contacts/notes etc. from that backup?
No.
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Can we share purchases without sharing contacts, messages etc.? Thanks
Yes, you can continue to share the same Apple ID for iTunes, but use different IDs for FaceTime, iMessage, iCloud and other services. Just create different iCloud accounts by entering different Apple IDs in Settings>iCloud, and keep the same ID in Settings>iTunes & App Stores.
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My iPad is now like it has been wiped clean - none of my photos, contacts, etc. are coming up - Is there a way to recover this?
Then I'm sorry. If your iPad is wiped clean and you have no backup, there is nothing to help you.......Of course you can redownload your apps, even paid for ones, as long you use the same Apple ID you purchased them with. As for pics, music, etc., you can sync them back to your iPad via iTunes and your computer. You can set up your mailboxes again, but there's no magic bullet to get your iPad back easily. Let this be a lesson and once you've got your iPad set up again, BACK IT UP.
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Every time I start up the computer I get a pop up to type in my keychain password for each item. One for contacts and again for messages etc. Why do I have to do this every time at startup?
Hello, GoodyearMary.
Thank you for the question. Here are a couple articles that you may find helpful with this issue.
OS X: Keychain Access asks for keychain "login" after changing login password
http://support.apple.com/kb/HT1631
OS X Mavericks v10.9.1: Repeated prompts to unlock "Local Items" keychain
http://support.apple.com/kb/TS5362
Regards,
Jason H. -
My computer crashed. I now have a new one and I need to know how to sync my iPad without losing the photos, contacts, podcasts, apps, etc I have on my iPad. Can anyone help?
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Some items cannot be redownloaded. You will need third-party software for them - Phone to Mac - Pod to Mac | Macroplant.com or Phone to PC | macroplant.com depending on your hardware.
You might consider modifying your profile information so we will know what your hardware, OS, etc. is. Makes it easier to provided assistance. -
I was updating in order to get iCloud and Bump so I could transfer my data to my new iphone 5. My old phone was acting like it was a new phone and wanting me to set it up. I had to update itunes on my pc also. My data is not there either. I pulled up icloud, not there! I had a lot of pictures, notes, and contacts that I need. Can I restore them???
Did you fail to sync contacts/calendars with your computer regularly?
Did you fail ot import your pics?
If so, then they are very likely gone. You can try restoring from backup. -
Hello,
I need to take my iPhone 5 in for service because the sleep/wake power button at the top is not working and in order to do that I have to erase all content and settings but before I do that I want to back up my iPhone. I'm just wondering what will back up ALL of my information including ALL of my safari open pages, iTunes or iCloud???Choosing an iOS backup method (Should I use iTunes or iCloud to back up my iOS device?)
iTunes- About iOS backups
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