Back up on iCloud doesn't work...

I tried several times to back up my iphone, but it doesn't work... the space on iCloud is enough and the back up begins but and it seems to go on well but before the end it stops and says "it's impossible to complete the back up"... why???
thanks

Hi xmamx70,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iCloud: Troubleshooting creating an iCloud backup
http://support.apple.com/kb/TS3992?viewlocale=en_US
Cheers,
- Judy

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Hi skippy2012trev,
Welcome to the Apple Support Communities!
I understand that you updated your Apple Id and password but now you are being prompted for the old information in iCloud. You are on the right track by changing the Apple ID back to the previous email address temporarily so that you can sign out. You should not need to verify the email address. After you edit the Apple ID back to the old email address and then sign out of iCloud on your iPhone, edit the Apple ID back to the address you would currently like to use. There is no need to change the password again, only the email address, unless you prefer to update the password again.
If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support
Change your Apple ID temporarily
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Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
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Tap Keep on My [Device] or Delete from My [Device]. In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
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I've gotten 60 or 70 messages that that my iCloud doesn't work and to select preferences. The message says I will get an email to verify but I never get an email. I've checked old email, blocked email, and have low filters on emails. Any ideas?

've gotten 60 or 70 messages that that my iCloud doesn't work and to select preferences. The message says I will get an email to verify but I never get an email. I've checked old email, blocked email, and have low filters on emails. Any ideas?

Hey CarolinQc,
Thanks for the question. The symptoms you are experiencing can result from an Apple ID address that has been changed prior to signing out of all of the services. Before you change the email address associated with your Apple ID, you’ll want to sign out of all services to avoid this. As a fix, you can temporarily change your Apple ID back to the old address:
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http://support.apple.com/kb/TS5223
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4. Return to Settings > iCloud and sign in with your new Apple ID.
Additional Information:
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796
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Back up on iCloud doesn't work...

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