Back up & restore/erase or ignore??
Hi all.
I have ordered a repair for my iPhone.
The instructions I recieve say to back up & erase all data from the iPhone before sending it off!
However my iPhone has lots of problems (cant hear when making/receiving calls, dodgy home button, phone randomly vibrates for hours & randomly freezes & shuts down etc) & I'm afraid if I switch it back on & erase all data, I'll screw something up & Apple wont fix the phone for me!
What should I do??
Thanks!
Rob1994 wrote:
Now if I send my phone to apple as it is (with all the data) will they delete it the data?
Yes, as part of their refurbish process they do.
Rob1994 wrote:
If I erase the data myself will apple be able to use this as an excuse to not fix the phone?
If it is truly a hardware issue, the presence or abscence of user data is irrelevant.
Similar Messages
-
How do I restore the back up from my old iPhone 5 which is IOS 8.1.3 to my new iPhone 6 which is IOS 8? It's not coming up as an available back up restore option? Am I able to set up as a new iPhone and then update the new phone to IOS 8.1.3 and then restore from my old iPhone 5 back up at that stage?
Setup your new phone, then update to iOS 8.1.3. Once done: Settings>General>Reset>Erase All Content & Settings". At the setup screen you'll now be able to select your old phone's backup.
-
I have Iphone 3G, it is disabled bec kids can't remeber the password. trying to enable thru Itunes but phone won't connect to wifi. it says no service. have also tried to erase/restore the phone thru icloud, but with no internet, it can't be found.
any ideas on how i can restore this phone and reset it??You cannot go back
Basic Troubleshooting
Reset
Restore with back up
Restore as new
After updating did you reset the iPhone ,if not it is like not rebooting after an update to a PC -
HT201317 if photo stream is not enabled how can i restore erased photos(if i had icloud)
hi,
if i had icloud account and photo stream is not enabled how can i restore erased photos??Welcome to the Apple Community.
Where do you back up to, iCloud or iTunes and did your last back up include your photos. -
I backed up then erased 118 gigs worth of photos, but my storage still says I'm full. I emptied the trash and rebooted, but my computer won't recognize the empty space. What gives? I erased all my iPhoto pictures from the pictures folder in Finder so I could restore a backup from my Time Capsule. When I try to restore the library, I get a message that there's not enough room on my computer to restore. I have a Macbook Pro with 250 gig hard drive. I would greatly appreciate some help. Thanks!
If you're trying to add a large amount of data all at once, and you get an alert of insufficient space, then from the menu bar, select
▹ System Preferences... ▹ Time Machine
If the padlock icon is closed, click it to unlock the settings and authenticate. Turn Time Machine OFF, then back ON and close the preference pane. Restart the computer. Test. -
my ipad screen is black and will not reset and does not come back after restoring, the info is still on internal because i can see it on itunes in the apps catagory it's the display is not working, can see backlight but black...does anyone know how to fix, other than take it to apple.
thanks!The wish list only works on apps you have to pay for. To get it tap the icon of the app you want to save. After it opens at the upper right corner is a box with a arrow. Tap that then tap add to wish list list in the box that opens.
-
We have two iphones each with a different apple id - can i use the same laptop and itunes for back up, restore and updates without risking having my apps overwritten. Basically does itunes keep the two iphones as two separate entities ? Does iTunes differentiate between the two devices and keep two different SYNCs ?
Yes, you can use the same computer for BACK UPS, RESTORING AND UPDATING. But that is it.
You cannot, however, use it to sync the different devices. iTunes will only recognize one device to sync with and if you sync any other devices with that iTunes library, it will replace what is on the phone with whatever is in the library. It cannot differentiate between devices. At most, it will jsut recognize that the phone has been synced with a different iTunes library.
So if you would like to use the same computer for backing up, restoring and updating, just make sure to turn of Automatic Syncing in your iTunes Preferences. -
If we set up an iPhone 5 as a new device, is there a way to go back and restore from the previous iPhone 4?
See How to Restore from a Backup Here > http://support.apple.com/kb/ht1766
-
When I am restoring backup data for my iPhone 4 in the end of back up restore it show error message " back up can't be restored" , please advice what I can do to restore my backup
That usually means that there is something wrong with the backup and it cannot be used. You can try restoring the backup again, but if you continue to get the same message all you can do is restore to a different backup, if you have one.
-
I really need to get this fixed an get his back up restored to his phone. thanks
I backed up my sons Iphone 4 and tried to get it to Icloud with no luck, I figured it backed up to his itunes, I connected to itunes and logged him in under his account. I thought it was his back up but it was mine . How can I get his 2.4 gig back that is on his phone to restore his phone. can I do it right from the phone . I really need to get this fixed an get his back up restored to his phone. thanks
ON both devices go to settings - message - send&receive - uncheck or remove the appl id.
In the same settings - start a new conversation - remove or uncheck the apple id. -
if I backed up with a newer version of iOS than the phone I am trying to backup to.. Is there any way to bypass the setup assistant in order to download the new iOS on the new phone then go back and restore from my old phone?
Try deleting your last backup by turning off iCloud Backup in Settings>iCloud>Storage & Backup, then tap Manage Storage, swipe across your backup and tap Delete, then go back and turn iCloud Backup back on again. If it still won't back up, you may have an app that is preventing the backup from succeeding. To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again. If it succeeds, then the camera roll and/or one of your apps is preventing the backup and you'll have to located by process of elimination. Turn the camera roll On and try backing up again. If it succeeds, turn some of your apps to On and try backing up again. If it succeeds again, turn some more apps to On then try again; repeat this process until it fails. Eventually you'll be able to locate the problem app and exclude it from your backup.
-
Pls i was trying to update my iphone 3G to software version 4.2 using itune. The process did not complete succesfully. I then decided to restore back my restore my prevoius version 4.1, it stopped with an error code1015. Pls i need help
Go here: http://www.iclarified.com/entry/index.php?enid=750 and download iOS 4.2.1 for the iPhone 3G. Perform a restore, but hold down ALT when clicking restore. Restore from this file you just downloaded. You should not get 1015 as you are upgrading, but if you get a different error, report back.
-
HT1766 what is that pic of a lock icon on back up restore options
what is that pic of a lock icon on back up restore options
It could mean that the backup is encrypted.... If you're referring to seeing this in iTunes, that is.
http://support.apple.com/kb/ht4946
http://support.apple.com/kb/TS5162 -
Restoring the Differential backup file after the full back up restore
Hi All,
This is my full back up restore script
RESTORE DATABASE VSO
FROM DISK = 'C:\DBbackup\\\VSO.bak' WITH
MOVE N'VSO' TO N'C:\PrestageRestoreTest\DATA_LOG\\VSO_Primary.mdf',
MOVE N'VSO_log' TO N'C:\PrestageRestoreTest\DATA_LOG\\VSO_Primary.ldf',
NOUNLOAD, REPLACE, STATS = 10;
After that i want restore Differential back up file on top of that , what is the script?
ThiruSo below will workout, Am I correct?
RESTORE DATABASE VSO
FROM DISK = 'C:\DBbackup\\\VSO.bak' WITH
MOVE N'VSO' TO N'C:\PrestageRestoreTest\DATA_LOG\\VSO_Primary.mdf',
MOVE N'VSO_log' TO N'C:\PrestageRestoreTest\DATA_LOG\\VSO_Primary.ldf',
REPLACE, STATS = 10,NORECOVERY;
RESTORE DATABASE VSO
FROM DISK = 'C:\DBbackup\\\VSO_Diff.bak' WITH
MOVE N'VSO' TO N'C:\PrestageRestoreTest\DATA_LOG\\VSO_Primary.mdf',
MOVE N'VSO_log' TO N'C:\PrestageRestoreTest\DATA_LOG\\VSO_Primary.ldf',
REPLACE, STATS = 10,RECOVERY;
Thiru -
Back up & restore issue after updating to 4.3
Before updating my SP from 4.1 to JB 4.3 I made a backup using tool "Back up & restore" on SD card. But now after updating to JB 4.3 I'm unable to restore that backup. It says "Cannot restore, Selected backup records cannot be used due to incompatible software versions. Please select a more recent backup file".Is there any way resolve this? I need to restore my old Contacts, I don't care about rest of the data.
It's unvelibable!If Sony provides a Backup & Restore tool, it is intended to do exactly as expected: backups that can be restored.
I made backups to be sure all my valueable data is not lost.Now my mobile has been stolen :-(Don't worry, I think, I have a backup of all important data.Nooo!! Say Sony's tool: you have a different version of Android now, so you CAN NOT restore any data.And say: updates the old phone (the stolen one), and make a NEW backup. Ok, it is not admisible! You must provide a tool that can restore data without (impossible) conditions. This is not a tool, this is a secure way of throw away all of your important data!! I'm very angry! This contacts are not my friends, are business contacts and I'm loosing money because of that >:-(
Maybe you are looking for
-
I'm interested in theiMac 21.5. Does it come with installed software?
-
I try and print PDF's in AutoCad MEP 2009/2010 and I will loose information and or information does not show up on the finished PDF. What could be the problem? Help I have no faith that Adobe Acobat is doing its job. I am using Abobe Acrobat 8 Stand
-
Hi Experts, I will appreciate for your kind reply. I have to take print out of a dialog that contains a table of data. I set up JMenuBar with MenuItem "print". What I should put in my ActionListener such that I can take the print out of the Dialog. J
-
User-exit not triggered(variable)
Hi mates, I have two variables A (fiscal year), B(calmonth interval) and both of type user-entry(replacement type). I defined C varible of type user-exit(replacement type). In C, i'm reading A & B values and checked whether B's interval is in A. eg:
-
Need to download solarisx86_CRS_10_1_0_3_Disk1.cpio.gz - We're sorry, the
Hello Can you give us to download this file on our partnership? file: http://download.oracle.com/otn/solaris/oracle10g/x86/solarisx86_CRS_10_1_0_3_Disk1.cpio.gz Found on page: http://oracle-digant.blogspot.com/2006_07_01_archive.html Thank you, Alexe