BACKBERRY PROBLEMS AND NO ONE AT VERIZON TO HELP?

How is this, for four months most of my contacts disappear overnight when I wake up the ones that were saved, multiply by 10 isn't that great? I start with 900 contacts, 200 of my original contacts are left and then those 200 contacts become 2000 isn't that great then try calling Verizon, after 45 minutes on hold, I get people who don't even own phones no one can help Also about 10 times a day my phone jus shuts off maybe I should get a new one, I did well not a new one but someone else"s broken one that has been recycled isn't that great and NO ONE AT VERIZON TO HELP

You won't get any (unpaid) help by calling BlackBerry directly. Your best bet for help is to sign up at a support forum like BlackBerryForums or CrackBerry. No carrier has adequate BlackBerry support. BlackBerrys have always been specialized devices and customer support at carriers seems to view BlackBerrys as voodoo. This has always been the case, but it's gotten even worse with BB10. When BlackBerry dropped BB10 on us they were desperate, having delayed it's release far too long. They were looking at BB10 as the thing that would save them and in their haste they pushed out an operating system that barely qualified as beta software. Add the usual poor level of customer support for the platform (that goes all the way back to OS4) to the unusually high number of problems with BB10 and you get some mighty frustrated users.
The good news is that BB10.2 gets the operating system to a respectable level of performance and stability. Use Sachesi to download and install the Rogers version (information available on CrackBerry) or wait it out until Verizon releases 10.2.

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Long List of Problems and no one will help!!!

I have had NOTHING but problems with this phone since the sales clerk talked me into buying it. I've had it for a little over a year and a half. It's had "Software" issues out the rear and it's been replaced and still has the very same issues. YET I can't swap it out with another phone without paying through the nose for a new one. Verizon sold me a phone that does not work completely. Verizon keeps replacing it with the same phone and numerous Verizon employees keep telling me that this phone has MANY known issues, LOTS of complaints. Yet I am still stuck with a phone that is barely useable. I am so disgusted right now.
Here is just a SMALL sampling of issues with my phone and I am still being denied a new phone unless I want to pay $600. I have 4 weeks until I can "Upgrade" and I still can't even get an early upgrade. I have been VERY patient waiting for my "TWO YEARS" to be "UP" so I can upgrade without being robbed. This in addition to suffering through the Black Berry Storm that SUCKED and was replaced 7 times in a year and a half period due to "Software issues" I will admit, two of those replacements were my fault - one got wet and the other was stolen, but still, 5 replacements is not acceptable. Then I went to buy my new phone (Glory day for me) then I get talked into this Fascinate and it's just as bad as the Storm was, if not worse. I can't seem to win. I have decided to go for an iPhone.
Here is my list of problems and NO one can fix them, no one can help, I get told that this is a known problem yet Verizon won't take care of their customers that got screwed by this phone. I've been a loyal customer for 7 years. I love the actual cellular service, I rarely get dropped calls, which is why I stick with verizon, but I am seriously considering jumping ship, because even though I'm loyal, I buy my phones through them, I can't get support.
The SHORT LIST of problems that makes this phone 100% unacceptable:
1) Can't text 3/4 of the time because a little grey box pops up in the text box and it won't accept anything I type into it.
2) Have not been able to send picture emails for several months now - Verizon can't figure out why. My husband misses out on a lot of pics of our kids, I like to text him fun pics of them doing things or when we are on vacation without him.
3) phone freezes up on a regular basis. Several times a day. I have to pull the battery out and reboot.
4) Sometimes I can't answer the phone when it rings - the phone rings and when I slide the puzzle piece to answer the phone, it freezes and continues to ring long after the person has hung up and the only way to get it to stop ringing is to pull the battery out and reboot the whole thing.
5) a LOT of times, people will call my phone and it won't ring - it goes straight to voicemail. I have had people call me when they are sitting right next to me and it doesn't ring (and yes, I've checked the volume, it's on, the phone is on) sometimes though, it rings and I actually can answer it, but lately, it's becoming more and more of a problem being able to receive and actually be able to answer them
6) I can't use Facebook. It takes forever to actually get into FB and when I do, it only shows about 5 posts before it freezes. A few weeks ago, I could post to FB but only here and there, now I can't post from FB from my phone at all. I know that's likely due to the APP - but FB on this phone has always sucked.
7) At home, even when I standing next to my wireless router, it says I have "Lost Signal", yet all of my other wireless devices work from 5400 square feet away, on the other side of the house, upstairs. Even when I'm standing in the Verizon store, it says "Internet Connection Lost" It is so frustrating. I am a busy mom and I have 5 minuts to myself and I can't even check FB or browse on the internet and yes, I have checked, all of my connections are set up correctly. My wireless is enabled on my phone. But it still doesn't work.
8) Email - it's constantly refreshing, even though I have it set to only refresh once and hour. I think I even changed it to once a day. Instead, that little "refresh wheel" spins constantly on my phone and while this little refresh wheel spins, I can't read email, I can't write email and I can't send email. When it finally stops and I open an email and the try to respond and write back, that little refresh wheel starts spinning again and then I have to wait until i can get home to a real computer to actually read & Respond to email.
9) Calendar inputs the wrong time. I had a dentist appt at 9:30am. I set it as 9:30am. When I saved it, it changed it to 10:40am. I went back into the calendar function to change it thinking I had input the wrong time, but no, when I went to edit it, my 9:30 time was set, I hit save again and saving it changed it to 10:40. WTH? I can't even rely on the calendar function.
10) Two weeks ago, I woke up, looked at my clock, which I also rely on as an alarm clock. The room was dark. The clock said 5:30am. But for some reason, it felt later. Sure enough, I get up, check my husbands alarm clock, it's 7:30am. I am so thankful I had a gut feeling and looked at another clock. I did not change my time zone on my phone (in fact, I went looking for Time change stuff and I couldn't even find it. Then two hours later, the phone went back to normal time all on it's own.
11) Text messages occasionally pop up and it tells me it's from Jay Smith (Not real name) and when I open the actual text, it's from Sarah Jenkins (not real name) WTH? How am I supposed to rely on text if its confused itself?
12) Phone shuts itself off all the time, several times a day. All of a sudden I will hear the musical tone of my phone shutting down and then at some point, it will turn itself back on. When I turn it back on, it resends out old text messages (See below)
13) Text message randomly sends out old text messages to people that I sent text messages out to months ago. So the people will text me back saying "WTHeck is this about?" and I look and it's an old text message I sent them a month or two ago. It usually does this when the phone freezes, shuts itself down and restarts. I have found out that IF I delete my text messages timely, then it won't resend out any old text messages, but I am not very good about deleting stuff and often times, text message contains some important information that I haven't yet had the time to copy down and save. I shouldn't HAVE to delete my text messages so it doesn't randomly send out text messages to people.
14) Often times, I will send out a text message and it will fail to send the message and I get a text message saying my text message has failed.
I could go on, but I think that will give sufficient evidence that this phone stinks and that Verizon should give people owning this phone a chance to get a new phone without raping their wallets.
Maybe someone here will listen? Because no one at the store does... I pay for Verizon service that I barely even get to use because my phone doesn't perform like the guy who sold it to me told me it would.
CAN YOU HEAR ME NOW????

About the only thing I can say is to keep going to Verizon, or calling customer service to get them to look at the issues. I talked to 1 rep that told me to dial either 4# symbols, or 4* symbols (Can't remember which it was) after I got the VM message but did not have the phone ring, so it would mark my account record and they could search and troubleshoot the issue.
As far as your upgrade, I think you have done the right thing so far, and that is signing up on this forum, that way you can look at the different phone forums and see what issues that people are having. Talking to people that have the phone is a great way to find out what the issues are. Verizon Sales reps will only sell you the latest and greatest, or if there is something that they are being told to push to get out of stock.
Going with an iPhone is ok, just make sure it is correct for you, because like you said earlier, once it is done, it is done and you are stuck with it for 2 years. I had a friend who made a knee-jerk reaction to a bad phone, and did the same thing. They regretted it after 6 months. I am not saying the iPhone will be bad for you, just make sure you do your homework.

Just updated my iPhone 4 from IOS 6.1.3 to 7.1.2, I know I am behind the times, but I got there eventually! All seems well but I have one specific problem and hope someone can offer a helpful suggestion.

Just updated my iPhone 4 from IOS 6.1.3 to 7.1.2, I know I am behind the times, but I got there eventually! All seems well but I have one specific problem and hope someone can offer a helpful suggestion.
On opening the app "Find my iPhone" I add my password and sign in, to be greeted with a screen that says;
"Update Find My iPhone. A new version of Find My iPhone is available from the App. Store. You must install the update to continue using the app. Update now"
On hitting the "Update now" button I'm taken to the relevant page on the App Store, to be told that I cannot update as it needs IOS8 to be able to continue and as my iPhone is only a 4 cannot install IOS8.
I'm left going around in circles. The only thing would be to delete the app, but looks like I could not re-install the version I would need. Any body have any thoughts or suggestions? (Apart from updating my phone, I have a few months left on the contract!)
Thanks in advance.

Hi, thanks for the suggestion. I have tried as you suggested, and when opening the "purchased" apps some have the icloud logo next to them, but I only have "OPEN" against "Find My iPhone". When opening it up, it goes through the same routine; needs to be updated before proceeding, and wouldn't update because I don't have IOS8.
Anything else I could try, or am I doomed!
All of your help is much appreciated, thanks

While opening pdf files the menu bar, navigation bar cracks unobviously and also close and minimise buttons goes hidden..Facing the problem for last one month. Please help.

while opening pdf files the menu bar, navigation bar cracks unobviously and also close and minimise buttons goes hidden..Facing the problem for last one month. Please help.

The latest Kaspersky software version is 15.0.1.415 or 15.0.1.415ab.

I am attempting to open MPEG4 files on my Mac Book Pro and it is saying that the file cannot be opened because a codec is missing. I downloaded both QuickTime Player 7.6.6 and also QuickTime Player MPEG2 and neither one of them are helping with my prob

I am attempting to open MPEG4 files on my Mac Book Pro and it is saying that the file cannot be opened because a codec is missing. I downloaded both QuickTime Player 7.6.6 and also QuickTime Player MPEG2 and neither one of them are helping with my problem.

riiimommy wrote:
I am not familiar with VLC, where can I download it?
VLC

ITunes has encountered a problem and needs to close. PLEASE HELP ME!!!!!!!

I bought the Apple airport router I installed it with the provided disc and that same day my iTunes would not come up. For window users I get the box that reads iTunes has encountered a problem and needs to close. We are sorry for the inconvenience with a box that you click to Send Error Report. Here is the error……… AppName: itunes.exe AppVer: 7.6.2.9 ModName: unknown
ModVer: 0.0.0.0 Offset: 000a019a
I figured that my music files somehow were corrupt and that shi_ happens. Well a week later I was having troubles with the Apple router so I returned it and uninstalled it from my program files C drive. Then I gave iTunes another shot and it opened. Weird, I know. Well my next router was a Net gear it worked fine but it lagged on COD4 while online with my PC, so I returned it. Then I bought a Belkin - N1 Vision Wireless-N Wireless Router and it did not come with an install disc just plug and play. That very same day my iTunes gave me that **** error again. This time I can’t try to uninstall it from my program files because it was plug and play. I already tried to do a system restore and I shut down my PC and start it back up without the router plugged in and still no luck. I also tried to repair iTunes and that didn’t work. I went to the Geek Squad and they tell me the two issues can’t be related (a router not allowing my iTunes to run). My computer is running on Windows XP Pro. I’m now playing my music through Windows Media Player. I’m in ****!!!! Can someone please help me!!!!! I also tried a few things on iTunes support and they didn’t work. I will be more than happy finically facilitate someone for helping me get my iTunes up and running like usual. Dallas @ [email protected] I’ll be checking this thread every day. PLEASE HELP!!!!!!!!!!!!!!!!!

,......"The enstaller encountered errors before the requested operations for Quicktime could not be completed. To retry these operations at a later time, please run the installer again."
Checking on things that can cause QuickTime launch errors and install/uninstall errors now.
Have you at any stage installed an ACE or K-Lite Mega Codec Pack, any copies of the programs QT Alternative, QT Lite or Storm Codec, or any media converter programs that can convert files into QuickTime readable formats?
(I'm checking on these things because depending on the versions of the programs/codec-packs, these can install earlier versions of QuickTime componentry on a PC, which can interfere with the running/installing of a higher version of QuickTime.)

Itunes has encountered a problem and needs to close.. please help!

i used to have the old itunes when i got this message saying "Itunes has encountered a problem and needs to close" and it just wouldn't open! so i tried installing the new itunes and it stil gave the same message! ive done a system update on a date when it did work..and still nothing happened!!!
ive tried uninstalling itunes, reinstalling it, that msconfig thing..and i just don't know what else i can do?? nothing seems to work. has anyone else had this problem???...if so please can u help me solve this problem!!!
it would be greatly appreciated!

hi i have been having the same problem with the same error message, when itunes trys to open and i have tried msconfig, allowing it in my firewall, uninstalling and reinstalling, and restoring my computer, virus scanning, ensuring that windows is up to date, and nothing has worked.
itunes and qttask are not open in the task manager!!!
also quicktime will not open and is also giving me the same error message "QuickTime Player has encountered a problem and needs to close. We are sorry for the inconvenience."
I sent the error report and got told that apple haven't come up with a solution for the problem ..... *how helpful*
when uninstalling itunes i have just realised that it was not also uninstalling quicktime, so i tried to uninstall quicktime and got the fllowing message
"unhandled exception
error number:0x80040707
description: DLL function call crashed: QTInstallcode.QuickTimeUnInstallProc
setup will now terminate"
???? what do i do ????

HELP!i read some boards,some people have the same problem.and no one helps.

my ipod wont start up but it has the apple thingy on it...and i cant download the ipod updater...it wont let me...

ive been reading for days, some people say delete apps, some say delete voice memos, ive done both and still nothing, confused .com!

Aftrer i apdate my i phone 4s the wi fi be gready and i did reset and still the problem and cant open wi fi pls help me

same problem pls apple help us after ios 6.1.3 apdate

if your iPhone is still under warranty, you may go and claim under warranty. Most iPhone 4S after update to iOS 6.1.3 have this kind of issue.

Babylon search??? has attached to my firefox and I can't get rid of it. There is a back tab with firefox and a front and dominant one with babylon. Help

i have no clue what babylon search is. it has taken a tab in front of firefox. i am terryfied since I use your browser for sensitive info.

Any search toolbar and changes to search engines can take place by downloading and installing software; usually "free" software from the internet. Babylon can be downloaded and installed by itself or as a "ride-along" when installing/updating some software from the internet. Always look for an opportunity during the installation to un-check boxes that will install "ride-along" items that you do not want. Firefox installation does not include such "ride-along" items.
#Remove Babylon Toolbar (if you have it installed). The most complete removal is to remove it from your system using (Windows) Control Panel > Add or Remove Programs): http://kb.mozillazine.org/Uninstalling_toolbars#Uninstalling_via_Windows_Control_Panel<br />
#*Also see:
#**Babylon site support article --> http://support.babylon.com/index.php?/Knowledgebase/Article/View/177/0/uninstall-babylon-software
#**http://support.mozilla.org/en-US/kb/Uninstalling+add-ons
#**http://support.mozilla.org/en-US/kb/Cannot%20uninstall%20an%20add-on
#**http://kb.mozillazine.org/Uninstalling_toolbars
#Reset your home page (if the Babylon search page is displayed when starting Firefox): http://support.mozilla.org/en-US/kb/How+to+set+the+home+page
#*You can reset to the default by clicking "Restore to default" on Options > General > Startup > Home page. Be sure to set "When Firefox starts" to "Show my home page" on that same panel.
#Reset your Location Bar search engine (if typing a few words in the URL/Location Bar takes you to Babylon search):
#*type '''''about:config''''' in your Location Bar, like typing a web site address, and press the Enter key
#*ignore warning and choose to continue
#*in Filter, type '''''keyword.URL'''''
#*in lower part of screen, if it is '''bold''' and shows "'''user set'''", right-click keyword.URL and choose "Reset"
#*in Filter, type '''''babylon'''''
#*any items in lower part of screen in '''bold''' and showing "'''user set'''", right-click and choose "Reset"
#*close about:config tab
#*See:
#**http://kb.mozillazine.org/About:config
#**http://kb.mozillazine.org/Location_Bar_search#Location_Bar_search_.28external_-_search_engine.29
#**http://kb.mozillazine.org/Keyword.url
#**http://www.techrena.net/computers/address-bar-search-provider-firefox/
#If Babylon is shown in your Search Bar and you want to remove it:
#*https://support.mozilla.org/en-US/kb/Search%20bar
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
Not related to your question, but...
You may need to update some plug-ins. Check your plug-ins and update as necessary:
*Plug-in check --> http://www.mozilla.org/en-US/plugincheck/
*Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.org/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
*'''''Adobe PDF Plug-In For Firefox and Netscape''''': [https://support.mozilla.org/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
*'''''Shockwave Flash''''' (Adobe Flash or Flash): [https://support.mozilla.org/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]
*Next Generation Java Plug-in for Mozilla browsers: [https://support.mozilla.org/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

Display problems and the rest... Help

When using the 'smaller' graphics card, the screen goes mostly black with horizontal strips of random colours. The only option is to perform a 'hard reset'. This happens 2-3 times a day (3 -4 hours usage).
I haven't had any issues like this when using the 'hardcore' graphics card.
That's the graphics issue... now the rest.
EVERY time i start the thing up, the machine will reset itself within 10-20 seconds and then boot up fine.
Sometimes it starts all the way... and then... restarts itself (happened once).
What should i do? I bought from a reseller... and they are useless... Surely it's covered under warranty? No applecare... but then i should be protected under manu warranty.
I've migrated from my older 17" macbook pro and that took 4 hours! i really dont want to go through that again.
Will the applestore allow me to change the HDD?
What do you suggest (anyone??)

If you have a late 2008 MBP, then it is under at least a 1 year warranty, which you can upgrade to 3 year Applecare if you like. It doesn't matter where you bought it. You can call Apple or go to any Apple Store to have it looked at.
I believe that in the late 2008 MBP, the hard drive can be replaced by the user. You will find instructions in the manual.
But it sounds like your issues would not necessarily be fixed by a hard drive replacement. It would be wise to try to get a diagnosis first.
A good place to start might be to run the extended version of the Apple Hardware Test, which is on Install Disk #1 of the original gray discs that came with your computer. If you get an error code of any kind, then you have a hardware problem that needs to be fixed.
Do you have access to an Apple Store? If so, make an appointment with the genius bar and have it looked at.
If you don't have a local Apple Store, call Apple on the phone and describe your problems to them. They can walk you through several troubleshooting procedures and hopefully determine what is causing the problem.
Good luck!

Recovery problem and blue screen .. i need help

i have mac book pro 10.6 . the system is been down for around 7 days and can not fix it . when it's start up i found blue screen and can not access to anything because all my apps are hide. also i can not access to safe boot .
i'm trying to recover the system but i tried to click on command + option but i could not find recover HD option there is only one option . also i dont have recover cd to recover the ssystem i'm trying to fix it by using command line but it doesn't work as well
i have used this command line via click on command +s :
munt -uw /
rm /var/db/ .applesetupdone
shutdown -h
but this command only create for me new user ... i'm gonna loss my minds because of many youtube videos . please help me

Try the procedures in this support article:
http://support.apple.com/kb/TS2570
Ciao.

Since lightroom 5 doesn't seem to work and no one at adobe can help me can i downgrade to lightroom 4?:

How do I get a version of lightroom that works? like lightroom 4

dan333p wrote:
I get errors (54) when I try to unzip your scripts
Perhaps you are having a system problem..
I just rechecked a fresh download - unzipped fine, and I haven't had any other complaints.
The MD5 checksum of the 12-04 version (filename=rc_MiscLrScripts_2014_12_04.zip) should be B24D0E0E9BBD8E0849D13C3FB45792F3
You can check what you downloaded at onlinemd5.com
do they match?
filesize should be 14,702,486 bytes
was it?
Rob

My iPod won't let me play music. It syncs just fine but the music won't play! I just took it in to fix it's restore problem, and now this is happening. HELP!!

I got my iPod on Monday, November 5th, so I've had it less then a week and I'm having so many issues with it. It would synce my music then when I tried again it synced the music, but it won't play so I tried to restore it and that made it worse. I had to take it to the apple store to fix it and now that it's restored I tried to sync it again and the same thing happened. It will sync the music but I can't play it. It's really frustrating, exspecially, because I just turned 17 and paid for this with my own, hard-earned money for a to-myself present!!

Based on what you tried, I would make an appointment at the Genius Bar of an Apple store and press for a replacement iPod. Elevate to the store manager if necessary.

I justed updated to the new OS and not one APP works. HELP!!

I need some help in figuring this out! Any ideas? Fixes?

Here is the fix -
I reset the ipad and then resynched it. Apparently, when it restored the backup, the icons weren't "active" somehow, and the actual programs weren't there, just the icons, though they showed as being there if I looked up the usage amount the apps took used.
When I plugged it in to synch, it started installing all the apps again, and now it works.
On a side note, there was something odd with configuration after the original restore once the software updated. It said I had used up all the space with OTHER material, but there wasn't any OTHER MATERIAL. I did some clean up/maintence on the ipad and suddenly the OTHER material quantity disappeared. (I removed a TV show).
Thanks again -

BACKBERRY PROBLEMS AND NO ONE AT VERIZON TO HELP?

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