Backed up using i-cloud now can not restore because security questions are different from apple account?

i just purchased a new i-touch for my son becasue he smashed th old one. I purchased it at the apple store and the tech told me to back info up utilizing i-cloud. I did that inside the store. I am trying to set the i-touch up using the i-cloud backup but when i get to the security question part, the questions are different from my apple account. I then get an error message saying server error. I called apple and they did not seem to be much help.

Welcome to the Apple Community.
Contact Apple through iTunes Store Support, and explain that you have forgotten your 3 security questions, that you can reset your password, but doing so doesn't reset your security questions.
Explain that after resetting your password, you are still asked for the answers you have forgotten, before you can gain access to My Apple ID > Manage your account > Password & security, which is where you need to be to change your answers.
Remember, support will receive hundreds, if not thousands of requests per day, some from people trying it on, others with little explanation and others that are written extremely poorly. Take the time to explain your situation properly, be precise and concise, brief but comprehensive.

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Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
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6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
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You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
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I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
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b. Tap on payment information and add a credit/debit card of your preference then select
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For United States - https://appleid.apple.com/us/.
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http://support.apple.com/kb/HT5312
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Go here:
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ask for assistance.

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Backed up using i-cloud now can not restore because security questions are different from apple account?

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