Backed up with 10.3, did a factory reset and now it comes up as 10.2 and I can't restore

I was on 10.3 with by Q10 but it the other day it wasn't connected to my provider. I did a back up and then and factory reset. Now my phone is cleared with 10.2., When i do a restore with bb link it won't let me because my phone has to have 10.3. I called Rogers ( my carrier ) and they said that 10.3 it's being offered right now due to some issues BB was having. When i run a software update on my phone or via link it says it's up to date with 10.2.
I lost all my text messages, settings, media, apps...
I have my contacts and calendar syned with outlook but not being able to restore the other stuff is very annoying..
any help?

Hi,
as far as I understand the situation is as follwos:
1) You had 10.3 on your Q10 and ran the backup
2) Now you did a wipe and the Q10 is back to 10.2
3) You can not restore the data becuase it was backed up as 10.3 and the device is on 10.2
4) It does not provide you the possibility to update to 10.3
From what I know, Blackberry detected an issue with one of the latest versions of 10.3 and therefore stopped the deployment. During the next days they should release the updated version adn deploy it globally. Then I assume your Q10 will prompt you for update again.
I had the same with a Z30 I recently received as my business mobile...I wondered why I was unable to update to 10.3 a this was released some weeks ago. But then i read about the issues and that they put 10.3 for the "old" devices on hold. 2 days ago I received 10.3 for the Z30. Therfore I am confident that it will be available for your Q10 soon (always depends on BB and the carriers)
Alex
Please feel free to hit "Like" if my post was helpful :-) Thank You!

Similar Messages

  • TS1702 Went to update apps on ipod touch IOS 4.2.1. I did a factory reset. Now I can't get most of my apps back because I can't download version 5.0. I paid for some of these apps.

    Went to update apps on ipod touch IOS 4.2.1.  I did a factory reset and now I can't get most of my apps back & can't download version 5.0 which I need to get back some of my apps. I paid for some of these. I've tried my backup and it didn't put them back on.

    If your iPod Touch is too old for iOS 5 or later... there is not much you can do.
    When/if you get a later model iDevice you will be able to Download Past Purchases using the Original ID that made those Purchases. (providing they are still supported by the Developer)
    See Here  >  Download Past Purchases
    http://support.apple.com/kb/HT2519

  • HT1848 Can anyone help pls...I bought an audiobook on my iPhone. This has now disappeared (after I had to do a factory reset) and I can't figure how to retrieve - either to my laptop or phone, altho it is showing in my iTunes purchases. Tks

    Can anyone help pls...I bought an audiobook on my iPhone. This has now disappeared (after I had to do a factory reset) and I can't figure how to retrieve - either to my laptop or phone, altho it is showing in my iTunes purchases. Tks

    Audiobooks are currently a one-time only download from the store, so it won't show for re-downloading. If you haven't got a copy of it anywhere (if it's on your computer's iTunes then it should be in the Books part of your library) and it's still in the store then you can try contacting iTunes support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT201406 My phone keeps trying to facetime randomly during phone calls, it will also mute itself and put itself on speaker phone.  Anyone else have this problem?  I did the factory reset and I am still having issues.

    My iphone 4 will randomly try to facetime, mute itself, or put itself on speaker phone during a phone call.  I did the factory reset, but I am still having this problem.  Does anyone know what may be wrong, or has anyone else had this problem before?

    I have the iPhone 4s on Verizon and never had this problem until I recently updated to iOS 7.0.2. I have the same case on it for several months. Yesterday, when I was talking on the phone with someone, it appeared as though I lost the call. But when I looked down at my phone, it was trying to Facetime with someone in my contact list. It happened again today. Different person, but both people have names that start with "A", so they are at the top of my contact list. Very frustrating! So, obviously updating to the latest iOS either did not help or was the cause of the problem.

  • I've deleted videos, and then did a factory reset and had to set up as new. Is it possible to get my videos back?

    Yeah so I previously deleted videos and recently had to do a factory reset because the phone was freezing on me.  I hadn't ever backup up my phone, so is there any way to retrieve the videos? 

    Anything is possible. Some things. like recovering those videos, are just not very likely. What is likely is that a friend who "plays with data retrieval and forensics software" is likely to create problems with your phone.

  • I have an original IPhone that can't connect to ITunes. I did a factory reset and restored to firmware version 3.1.3. Please note that both my ITouches (2nd and 3rd gen) sync to ITunes perfectly. However, the IPhone never connects. Thoughts?

    OK, my original iphone has just completed a factory restore. It's connected to my laptop, and ITunes restored it to firmware 3.1.3. Now, I can't connect to the ITunes store. I get an error message every time stating connection timed out, or something to that effect. Well, both my IPod Touch 2nd gen and 3rd gen connect perfectly to ITunes, so I doubt it's related to proxy settings, firewalls, or anything of the sort (believe me, I've spend 15 hours researching this without an answer). So, is there a problem with the original iphone with version 3.1.3 syncing with ITunes version 10.5.1 (the most recent one)?
    I would LOVE an answer as this is driving me crazy.
    Thanks.

    Mine had a SIM in it. Originally, when I took out the SIM and tried to restore it with nothing in it, it wouldn't work without a SIM card. So ... I took the SIM that was in that phone previously, put it back in and completed the system restore. I then proceeded to go through the process with AT&T of adding a data plan, which I did, and then it successfully completed the system restore. However, now if I run diagnostics on it, it will not verify ITunes Store. If I try to connect to ITunes store, I'll get the network connection timed out error I referenced earlier in this thread. I'm considering jailbreaking it and putting on an earlier software version. Your thoughts?

  • My iPhone has reset and I can't restore it from the back up

    I Have an iPhone 5s and someone got hold of my phone and i think they were trying the crack the passcode. They weren't successful and I think my phone has been reset. When I turn it on the only options I have are:
    1) set up as a new phone
    2) restore from iCloud
    3) restore from iTunes
    i don't have a back up to the iCloud (confirmed by Apple)
    i do have a back up from February 2014 but I set up a password that I now can't remember for the life of me.
    The only previous back up was in January 2013.
    When I tried to restore the phone to the January 2013 back up it kept telling me to go into my iPhone and turn off the "find my iPhone" obviously I am unable to do this as the phone won't let me in until I restore it, but iTunes won't let me restore until I've turned "find my iPhone" off!
    I guess this is what I'd like to be able to do:
    1) get my phone back to where it was last Thursday despite no back up since February, if this isn't possible then...
    2) restore it from the February back up by somehow cracking my password, is there a way around this? Apple think not, and I have the added issues of the "find my iPhone" being turned on and I can't turn it off
    3) restore from the January 2013 back up, not ideal and I have the "find my iPhone" issue on iTunes.
    please help, I've been without my iPhone for days now and it's so frustrating as it costs me a lot of money and I can't use it!
    thanks in advance

    Check System Preferences > Notifications and make sure the Calendar entry is set up as you wish.

  • Did a factory reset on my macbook air and lost my keynote, pages and numbers apps that came free with my macbook... how do I get them back?

    I bought my macbook late 2013 and it came preinstalled with the apps such as keynote and numbers, i had done a factory reset and I have lost these aps.
    How do I go about getting these back?

    Hello ,
    Thanks for using Apple Support Communities.
    To reinstall the iWork applications that came with your computer, simply follow the directions below to get them back.
    Mac App Store
    Open Mac App Store.
    Click Purchases at the top of the window. Your purchased apps will appear.
    Click Install or Download.
    Download past purchases
    Take care,
    Alex H.

  • The first time I connected my new My Passport portable hard drive to my Mac, the message asking if I want to use the drive to back up with Time Machine did not appear.  What is the next step?

    The first time I connected my new My Passport portable hard drive to my MacBook Pro, the message asking if I want to use the drive to back up with Time Machine did not appear.  I would like to set it up to do this.  What would my next step be?

    Drive Partition and Format
    1. Open Disk Utility in your Utilities folder.
    2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
    3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Apply button and wait until the process has completed.
    4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
    5. Set the format type to Mac OS Extended (Journaled.) Click on the Security button, check the button for Zero Data and click on OK to return to the Erase window.
    6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
    Open Time Machine preferences to select this drive for use as the backup drive. Turn on Time Machine.

  • My 5th generation Ipod locks up when I try to play a video?  I did the factory reset (ugh) and still, total lock up with video.  Any suggestions?

    My 5th generation Ipod locks up when I try to play a video?  I did the factory reset (ugh) and still, total lock up with video.  Any suggestions?

    If you restored to factory settings/new iPod and still have the problem that indicates a hardware problem.
    Make an appointment at the Genius Bar of an Apple store..
    Apple Retail Store - Genius Bar

  • I did a factory reset on my ipod touch, but now when i try turning it on it just goes to the apple screen with the loading sign

    i did a factory reset on my ipod touch but now when i try turning it on it just goes to the apple screen with a loading sign, ive let my battery die and tried reconnecting but it still wont work. it doesnt even come up on itunes.

    Why won't it let you sync?  What happens when you try to sync it? Any error messages from iTunes?  How is your iPod configured to sync music from your iTunes library?  In other words, what options do you have selected from under the iPod's Music tab in iTunes?  To access this tab, plug your iPod in, select it under Devices in the left hand pane of iTunes, and over to the right locate and select the Music tab along the top.
    Or are you trying to manually manage your iPod's contents?  In other words, is the Manually manage music and videos option enabled from under the iPod's Summary tab?
    B-rock

  • HELP I did a factory reset on my dv7-6195

    Please help.I did a factory reset on my laptop. and following instuctions i backed up my files onto an go-flex external drive.Im assuming it backed up programs as well as libraries ..documents etc...its on g local disc.when i view the drive i just see a bunch of numbers so i really dont know how to get the desired files back on my computer.i did a paste and copy of the drive but it just copied it back on to the drive. so oviously im a complete novice w everything computer. with having a factory reset the files they ask me to backup...cant be added{ recovered} because the manager says no back up has been performed so i know im doing something wrong.there an option to include the folders-files in the library would that make the files more discript ? then i can move them to their appropriate locations..including back onto the external drive..this is all guess work..and finally im under warranty and have total care as well...im running windows 7..thank you in advance. oh and something went amiss when the copy was made but one window covered the other window to see what happened to the file.

    Usually there is one .EXE file within the backed up files, Restore.exe or similiar, that can be double clicked to run and it extracts the files to a folder on your C drive.
    ******Clicking the Thumbs-Up button is a way to say -Thanks!.******
    **Click Accept as Solution on a Reply that solves your issue to help others**

  • Have a Droid Razr M that is stuck in the reboot screen. I tried a hard reboot and a factory reset, and it still gets stuck in the reboot screen. How long should I wait for the reboot to occur until it starts back up?

    Have a Droid Razr M that is stuck in the reboot screen. I tried a hard reboot and a factory reset, and it still gets stuck in the reboot screen. How long should I wait for the reboot to occur until it starts back up? I tried the steps for a factory reset given on this site, but it still does not want to work. Any help would be greatly appreciated.

        Hello otter314!
    Let's take a look into this to see if we can figure out what happened. When did this begin? What's the software version of the device? Do you remember what was happening with the device right before this started? Please supply me with some additional information, I'm happy to help with a resolution!
    ChristinaB_VZW
    VZW Support
    Follow us on Twitter @VZWSupport

  • HT201441 I did a factory reset on my ipad mini but can't register it

    I did a factory reset on my ipd mini because it was doanloaing games , music, and other stuff from my family icloud account. but now its not letting me reactivate my ipad. i keep getting messages saying, " your username isnt allowed to activate this devise" or " your username or password is incorect" i made a new account about a month ago and logged on to the app store with it. i didnt however do the forget this devise on the old account which activated the ipad. i called apple and found out that my account had been delete or something where they couldnt find it. i was reading a post were someone remade an account that had been deleted and was able to remove the devise from the account. i logged on to icloud to remove the ipad but it says i have no devises registered.

    Hi. Don't worry it's nothing serious. Insert the Instal Disc (Snow Leopard) and press the C button while turning on the computer. Once you see the desktop, go to Utility and choose Disk Utility. Select the Macintosh Partition on the left window pane and then click on Repair Disk and Repair Disk Permissions on the bottom right corner. Wait for both processes to finish. Click on the Apple icon (top left corner) and choose quit. Your computer should restart. See if it reboots normally. If not you can always reinstall the OS following the same steps. Good luck!

  • I did my phone reset and i lost my contact and my messages please can i get them back

    i did my phone reset and i lost my contact and my messages please can get them back

    The only ways to get them back are to sync with your iCloud account, if you have one set up with your contact and messages being backed up there, or to sync with your computer that you use to backup your iPhone data and apps.
    Hope this helps

Maybe you are looking for