Background Audio not playing in Captivate 4

I imported a background audio track to my Adobe Captivate project, and I can see it in the background audio menu, however, when I preview or publish the project, it does not play. When I am in the import menu, it plays, but only there. I have done this many times before without issue. Any ideas?

Hi there
I am not sure if I understood the problem correctly. I tried to add a background audio to a test project and it worked fine for me in preview and publish.
When you say "I can see it in the background audio menu" are you meaning the following?
Audio->Background Audio... ==> Audio Background Dialog opens up and the audio track is shown properly. In library, the use count of this audio is non-zero and when you right click on the audio and select usage, "Project" is listed as one of the users.
When you say "When I am in the import menu, it plays, but only there", which import menu are you taking about?
Can't the audio be played from the library preview or from audio properties dialog or from Audio Background dialog?
Do you have this problem with any project that you are creating or is the problem happening in one particular project only? If it is only a particular project, can you share the CP project?
Cheers
Siva

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