Background job canceled in  Solution Manager system

Dear all expert ,
Two background jobs canceled in solution manager  system before some time.
details-
Background jobs :
                    1 -  LANDSCAPE FETCH
    Program name : RSGET_SMSY
Job log : Job started
Step 001 started (program RSGET_SMSY, variant ,
The SLD server connection is inactive
Job cancelled after system exception ERROR_MESSAGE
                   2 - SEND_SYSTEM_RELATIONSHIP_TO_SUP
    Program name : AI_SC_SEND_SYSTEM_RELATIONSHIP
Job log :  
                   Job started
Step 001 started (program AI_SC_SEND_SYSTEM_RELATIONSHIP, variant ,
SOL determined as monitoring Solution Manager system
SAP customer number unknown for installation number 0020606335
Job cancelled after system exception ERROR_MESSAGE
please help me , what should i do ?
I am waiting for your positive response.
Regards
Shubh

hi,
You can try following ....
For the job SEND_SYSTEM_RELATIONSHIP_TO_SUP
Program : AI_SC_SEND_SYSTEM_RELATIONSHIP
1. Up to Support Package 09:
a) Start transaction SMSY.
b) Choose Shft+F5.
c) Select the system named in the message.
d) Choose F6.
e) Select the "System Data in SAP Support Portal" tab.
f) Using the input help, fill the system number field with the correct system.
g) Save the data.
2. Up to and including Support Package 08:
a) Start transaction SOLMAN_CONNECT.
b) Select the system in question in the ID field and choose the filter pushbutton.
c) Select the system and select "Create configuration".
d) Fill the system number field using the input help with the correct system.
e) For example, select the "BW GUI Connection" service type.
f) Carry out all of the subsequent steps of the Configuration Assistant until you see the "Finish" pushbutton.
This establishes a unique relationship between your system in the Solution Manager and the system number in the SAP Support Portal. Problems no longer occur with this system when the SEND_SYSTEM_RELATIONSHIP_TO_SUPP job is next run. However, the problem may still exist for other systems (in these cases, you should follow the same steps).
Hope this will help to solve your issue..
Regards
Bhuban
RKFL

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