Backlight off and hold issues

I discovered yesterday that my new 20GB iPod's backlight has decided not to work. I pulled it out of my bag to use, and the light wouldn't come on. Also, whenever I take it OFF hold (when i want to use it) it restarts and shows the apple logo and everything. I've tried restoring it to factory settings but that didn't work

Hi Nathan,
Those don't sound like problems that can be fixed by the user. I would take it in and get a new one.
Good luck!
-dave

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