BACKORDERE​D - Dell-Studi​o Laptop with Intel Core i7 Processor-​Black Chainlink-​S1747-3209​CBK

I was excited that I purchased my first laptop and begin photo processing tons of photos from my last trip.  Yet the day after I purchased (4/22/) I found out it was backordered...sorely disappointed and a little upset that Best Buy did not announce this information at checkout or anywhere in the online ad.  The email said 1-2 weeks but the Customer Service agent said up to 30 days on the phone.  Has anyone experienced this with Best Buy and was the timeframe provided true to the actual time it took?  I'm afraid that they'll just tell me it's no longer available after I wait forever.
Thanks!

Good afternoon, Waiting.
I have located your order and I am checking with the appropriate teams to get a better understanding if we have incoming inventory or not.  Thanks for your patience with this!  I know how frustrating this is, but can assure you that we always have the full intention of shipping your order ASAP.
I also need to correct some of the conversation in this topic.  Your card is not charged until your order actually ships.  The pending charge on your account is only an authorization which is money that is held by your bank until we collect/charge (ship) or cancel the order.  In other words, no money has changed hands and a back ordered order certainly hasn't contributed to any "sales numbers".
I will post back as soon as I have more information about your order.
Regards,
Jacob|Web Planner | Best Buy® Corporate

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