Backsaving InDesign Creative Cloud files to idml files

Hi I have an ID CC doc that Im back saving to an idml file for someone to edit on, however when I do this and send it to them they are opening it and all the master pages are in the main doc over the top of my laid out work. IS there any reason for this do i need to tick something before saving as an idml file? By the way the idml file looks fine to me on my mac.

@Bruce – I think, there is nothing on your side you can do.
At least, I cannot tell, because I cannot see into the files (the IDML and the INDD as well).
And: I do not know what is the exact version of:
Your InDesign
Your OS
The recipient's InDesign
The recipient's OS
Uwe

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No preview for InDesign Creative Cloud Files

I uploaded a number of files to the "Creative Cloud Files" folder on my computer, then went to creative.adobe.com Files section to view them.
Illustrator and Photoshop files display properly with a preview, color swatches, layer control, etc.
But InDesign files display as a blank icon, no color swatches and cannot be paged through.
They can be downloaded and opened just fine, so they are not corrupt or anything.
Here's a link to one of my InDesign (.indd) documents that is not showing a preview: http://adobe.ly/TRcWZN
I know this is supposed to work with InDesign files.
I have seen a few examples of people being able to page through an InDesign file.
Here's one: https://creative.adobe.com/share/e86a3bf2-fd5f-41a0-8be8-c4a7aff131cb
Does anybody know why I am unable to preview these InDesign files? Am I missing a setting somewhere?
Any help would be appreciated. Thanks!

I also seem to have this problem. Here’s a link to a file created in InDesign 2014 (10.0.0.70) which the web shows as a blank icon.

How to save down from InDesign Creative Cloud version to CS5? Have exported as .idml file but still get messages that plug-ins are missing although CS5 confirms it is fully updated.

How to save down from InDesign Creative Cloud version to CS5? Have exported as .idml file but still get messages that plug-ins are missing although CS5 confirms it is fully updated.

Yes. Thanks. I misled myself based on another post. Successfully did this by selecting "File," "Save a copy ..." then choosing "for CS4 or later (IDML)"
It required some patience and several tries, but I think that was due to hardware (memory) being overloaded by CC Cloud version or something. It was a 50 MB, 500-page file and took 17 minutes to convert/save,
Re-capping: from CCloud to CS5, don't use "Export" (to IDML); use "Save as" or "Save a copy" and select "for CS4 or later (IDML)".
Advice much appreciated.

Downloading InDesign book files from Creative Cloud files

Gang,
I'm working on a project that has me using the Creative Cloud files to store the changes I make. I know I'm not using all of the features, but with my own personal account on two machines and my employers site license on the other, I end up using the browser version of Creative Cloud to upload and download files on my work computer.
When I download a book file (.indb), Creative Cloud and my browser seem to get confused as to what kind of file it is. Creative Cloud asks me and doesn't have an option for InDesign Book. When it downloads, it downloads as a .octet-stream file. I later go to Finder and change the extension to indb and life is good.
Is this a bug or a feature?
Warren BIngham

This is a bug. Will update this thread once it is fixed.

Why do I have 3 'Creative Cloud Files' folders?

Hello! I have a question about the Creative Cloud folder structure/syncing.
I installed the Creative Cloud Desktop application on my MacBook Pro and then installed the following programs: Lightroom, Photoshop, InDesign, Illustrator, Acrobat Pro.
Once I had done that I switched 'file sync' on in the Desktop Application bar.
I noticed that I have three different areas called 'Creative Cloud Files' and one of these folders is called 'Creative Cloud Files Unknown' [see screenshot below].
Does anyone know why there are three separate locations? Which area am I supposed to save my files in so that I can sync them with the cloud? Can I delete the one that says 'unknown' in the file name? I assume that the folder listed in the Favourites Bar is the same place as the 'Creative Cloud Files' folder in my account?

With the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
We have taken steps to ensure we increase our focus on quality in this area to prevent a recurrence.
The Creative Cloud Files app contains logic that supports the use of multiple Adobe IDs. This allows you to sign out of one ID and in to another, but keeps your Creative Cloud content separate. When you sign out and change IDs, the app moves the previous Creative Cloud Files folder and it's contents and appends it with the previously signed in ID (User@AdobeID). It then creates a new main folder and starts to sync content of the new ID.
The bug which I mentioned previously occurs, as the app believes an ID switch has taken place and as such, moves the current Creative Cloud Files folder and tries to append the previously signed in ID. As no switch has actually taken place it manifests as (Unknown). The app then creates a new main folder at syncs down the data.
Essentially what you end up with is a Creative Cloud Files folder with your newly sync'd data and a Creative Cloud Files (Unknown) folder that contains duplicate data.
This occurs once, after the last update completes.
The fix is to simply delete the Creative Cloud Files (Unknown) folder.
I would advise that you ensure you have no pending edits that you may have made offline and that you check the contents of the new, main Creative Cloud Files folder contains everything you expect it to. If not, check the contents of the Creative Cloud Files (Unknown) folder.
If there is still a discrepancy with your data, you can check on creative.adobe.com to confirm your data is there.
If you have any further problems or questions about this particular issue please email [email protected]
Again, let me say we are sorry for any inconvenience caused

In Creative Cloud files when I update my INDD file all my sharers lose access to the updated

In Creative Cloud files when I update my INDD file and export the pdf file all the share links are lost . All my sharers lose access to the updated file. This does not happen at dropbox where when I update a file the share links still work. This is a real nuisance as I want to up date files and keep the link open. Is there a workaround?

I just had similar experience where I lost links to my files in creative cloud. There was an update to creative cloud today and my creative cloud on PC was replaced with a new one. I went to my User Account and found two Creative Cloud Accounts: "Creative Cloud" and "Creative Cloud (unknown)". The "Creative Cloud (unknown)" is where I found my linked files. Check to see if you now have two creative accounts on your PC. This may be the reason????
I am currently copying and pasting all my files into the current "Creative Cloud" from the "Creative Cloud (unknown)". I am only focusing on 1 InDesign Doc I have due to tomorrow and had to manually reset all the links to it. If I have to manually restore all links to my files saved in Creative Cloud--I will blow a gasket on Monday! All PDF files (interactive ones especially) I have saved have lost their links--I don't even want to look at or deal with right now.

How can I view my Creative Cloud Files on my iOS device?

Hi All, I recently turned on file sync in my Creative Cloud app, and like the WEB UI overall. I'm considering permanently switching to CC from Dropbox. The one thing I can't seem to find is a CC iOS application. Are we seriously expected to browse our files via mobile device on a browser? There is no app?
Excerpt from Adobe Site:
"Your Adobe Creative Cloud account comes with online storage so that your files are available to you anywhere and on any device or computer. You can preview many creative file types directly in a web browser on your computer, tablet, or smartphone. These file types include: PSD, AI, INDD, JPG, PDF, GIF, PNG, Photoshop Touch, Ideas, and others."
Edit: I just tried using the file explorer via Safari and Chrome on my iPhone 5s and the scrolling is completely broken, I can only see the first few folders, and am unable to scroll down for the rest.

1. I'll make sure to do that
2. The Touch Apps do not help me with the functionality I am looking for.
3. I contacted Adobe Support and received no help, transcript below:
General Info
Chat start time
Jun 9, 2014 1:25:10 PM EST
Chat end time
Jun 9, 2014 2:01:47 PM EST
Duration (actual chatting time)
00:36:37
Operator
Nalini
Chat Transcript
info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
info: You are now chatting with 'Nalini'
Bart: hello?
Nalini: Hello! Welcome to Adobe Customer Service.
Nalini: how can i help you
Bart: Hi, I am trying to access my Creative Cloud files as outlined in http://helpx.adobe.com/creative-cloud/help/sync-files.html via my Apple iPhone but the feature is broken.
Bart: I cannot scroll through my files
Bart: Is there, or will there be a mobile application in order to access these files correctly?
Nalini: okkk
Nalini: give a min
Nalini: which application are you trying to access through your mobile
Bart: Creative Cloud Files
Nalini: hi you wont be able to use this feature on your i phone
Nalini: 'for this you have to use a desktop or laptop
Bart: But you website clearly states that this is available on any mobile device:
Bart: http://helpx.adobe.com/creative-cloud/help/sync-files.html
Nalini: ok let me double check this
Nalini: what is the extension of the file you are trying to view
Bart: I'm not trying to view any files in particular, I am just trying to browse through the files via my device and I cannot even scroll down.
Bart: Navigating through this site via mobile device seems to be broken, I have tried both Safari and Chrome on my iPhone.
Nalini: ok ,,,.
Nalini: do you see a scrol bar or you dont even see a scroll bar
Bart: I can see a scroll bar but the site will only allow me to scroll down 3 or 4 folders, the rest of the folders are cut off and not accessible.
Nalini: ok ...
Nalini: could you please try to scroll with two fingers as it s not the problem with the abobe product
Bart: I have tried with two fingers, it's still not functioning. It a problem with the way the web page was designed to function on a mobile device.
Nalini: its not the problem with adobe product
Bart: Is this the extent of your support?
Nalini: this is not in our support boundry
Bart: So you are telling me that you can access Creative Cloud Files with 5+ folders via iPhone 5s and you are able to scroll and view all folders?
Nalini: adobe product are html 5 supported product
Nalini: so this is not an isue from our end
Nalini: you can once seek help from apple store
Bart: But you have not actually tested it? So you don't know if there is a bug correct?
Nalini: yes but all the adobe product are as i said html 5 suppoted
Nalini: so it will not give you an error in scrolling
Bart: But you have not tested it, so you don't know if there is a bug right?
Bart: There could be a bug in the html but you don't know that do you?
Nalini: taht can be
Nalini: that*
Bart: Ok, well this is the issue I'm reporting
Nalini: okkk..
Nalini: will report this to my managment
Nalini: is there any thing else i may help you with
Bart: I guess not
Nalini: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!

Working in Lighroom on two computers (synced with Creative Cloud files).

Hi all,
I'm sure this question has been addressed before but I haven't been able to find a relevant discussion on the forums, so hopefully someone can help out.
After I shoot a series of photos (e.g. on a trip or for work) I use Lightroom for my workflow. Rating, flagging, etc. prior to editing (simple edits in LR and then advanced retouching in Photoshop). I have traditionally done all of this on one computer with one LR catalog, and only one computer needs to have a full catalog on it at the end of the day (not both).
Really, the only thing that needs to sync is the metadata (XMP's are fine) and any changes to the original files (e.g. if I edit one in Photoshop). I have a full CC membership at my disposal, as well as things like Dropbox, Cubby, etc.. Here's what I thought about doing, please let me know what you think or if there's a better way in your mind:
1. Create folder on Computer A in the Creative Cloud folder (or Dropbox, or whatever).
2. Import photos to LR catalog on Computer A.
3. Import synced photos to (separate) LR catalog on Computer B.
4. Work on either computer independently, as XMP's and file changes should be synced after working with files.
5. When finished, move folder on Computer A to its rightful place in my albums folder. (Use LR to move the folder so the catalog stays updated).
6. Delete folder/catalog entry on Computer B.
Does this work? If I want to use Lightroom Mobile (sync with my iPad) how will that affect this workflow?
Thanks all!

With the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
The Creative Cloud Files app contains logic that supports the use of multiple Adobe IDs. This allows you to sign out of one ID and in to another, but keeps your Creative Cloud content separate. When you sign out and change IDs, the app moves the previous Creative Cloud Files folder and it's contents and appends it with the previously signed in ID (User@AdobeID). It then creates a new main folder and starts to sync content of the new ID.
The bug which I mentioned previously occurs, as the app believes an ID switch has taken place and as such, moves the current Creative Cloud Files folder and tries to append the previously signed in ID. As no switch has actually taken place it manifests as (Unknown). The app then creates a new main folder at syncs down the data.
Essentially what you end up with is a Creative Cloud Files folder with your newly sync'd data and a Creative Cloud Files (Unknown) folder that contains duplicate data.
This occurs once, after the last update completes.
The fix is to simply delete the Creative Cloud Files (Unknown) folder.
I would advise that you ensure you have no pending edits that you may have made offline and that you check the contents of the new, main Creative Cloud Files folder contains everything you expect it to. If not, check the contents of the Creative Cloud Files (Unknown) folder.
If there is still a discrepancy with your data, you can check on creative.adobe.com to confirm your data is there.
If you have any further problems or questions about this particular issue please email [email protected]

CoreSync.exe blocks all network traffic while (slowly) syncing my Creative Cloud files

Hello folks,
Since the latest Creative Cloud update (I'm using version 1.9.0.465 as of this writing), I've been unable to successfully sync my Creative Cloud Files folder.
First things first, as other forum users have posted elsewhere, when the update installed itself, my Creative Cloud Files folder was moved from my chosen location to its default location (C:\Users\MyUserName) and I've been unable to put it back where I wanted it.
However, more pressingly, I noticed that every time I booted my computer, neither my wife nor I were able to access the Internet. After a couple days' trial and error I realized that Creative Cloud was trying (unsuccessfully) to sync about seven files (totaling about 750MB) to the cloud, and anytime the sync was actively working, my network access was completely blocked. Even the Creative Cloud desktop app itself couldn't access the Internet to authenticate my apps or Typekit fonts.
I have managed to get much smaller files (1MB, 5MB, up to 15MB) to sync successfully, however this takes a really long time, and no one on my network can manage to load a web page on their device until the sync is complete.
Right now I've got syncing paused, and everything on my network is working fine.
For some additional info, I've attached a screen grab of my Networking tab from Task Manager:
The big spikes in that graph are me and my wife loading up tons of web content-- YouTube videos, a million tabs of who-knows-what, all acting normally. Then I hit Resume on CC's sync operation, my activity line clamps way down, and no one can load any Internet content anywhere. After that, I released my computer's IP address from the command prompt, at which point Creative Cloud Desktop returned a connection failure, and I quit the app. When I renewed my IP address, I noticed our network access was still blocked, even though Creative Cloud was not running. I traced the problem back to CoreSync.exe, which had continued running even after I'd quit Creative Cloud. The moment I ended the CoreSync.exe process, everything was back to normal... until I restarted the Creative Cloud app, which in turn restarted CoreSync.exe. It was only after pausing CC's sync operation that we were able to use the Internet again.
So! To sum up, here are my two issues:
Syncing is entirely broken, and prevents everyone on my network from using the Internet while CC spins its wheels.
For some reason, following the same update, I'm unable to change the location of my Creative Cloud Files folder.
Some things I've tried:
Uninstalling & reinstalling the Creative Cloud Desktop app-- no change
Clearing my archived files on creative.adobe.com in case there was some weird argument happening between my live/syncing files and my archived files-- no change
Manually adding CoreSync.exe to my Windows Firewall whitelist-- no change
Finally, I can recreate this issue on my second computer, running the same version of Creative Cloud but running off wireless instead of Ethernet. Same symptoms-- feed it a file to sync, and everyone's Internet access is gone until the sync operation [eventually] finishes.
I'm completely stumped and very frustrated. I rely heavily on CC's file syncing feature, and as it's the only cloud storage product I'm actually paying for, I'm not willing to abandon it for another service like DropBox. I'm willing to try just about anything-- and in the meantime I'm just wishing Creative Cloud Desktop app updates weren't compulsory; the last build I'd installed here was working perfectly fine.
My basic system specs in case it's helpful:
Windows 7 Professional x64 SP1
2x Intel Xeon E5-2670 @ 2.6GHz
64GB DDR3 RAM
nVidia Quadro 4000
Any insights would be incredibly appreciated! Thanks in advance.

Heyo Dave,
Thanks so much for your reply and suggestions. Here's what I've discovered after some more noodling.
I'm no networking guy, but I can't seem to find anything about my modem or router that would explain why my upstream traffic is being throttled using CC-- especially since it's all the same hardware I was using last week before I updated CC.
In addition, I've tried test uploading a couple of files using DropBox, Google Drive, and WeTransfer.com, and neither process interrupts Internet use on my network.
With all that said, I did go in and pull back my Transfer Speed settings in CC from Maximum to Low, and that made a big difference! Syncing continued to work, and our other network requests were working just fine. I managed to get my upload speed set as high as Medium; High and Maximum both kill my network within seconds of being set.
So I'm not sure what was done to the CC application in this release to supposedly enable us to "Sync Files and Fonts faster" (from the release notes), but whatever it is, it's got my uploads capping at 100Kbps (compared to a minimum 350Kbps using Google Drive) unless no one in my home wants to check their email for the next hour. That's a significant bummer for me, as my After Effects projects regularly swell to ~50MB toward the end of a project.
I'd like to submit a big report here, since really the only variable at play in this situation was the Creative Cloud update. However, unfortunately it looks like the bug report form is down... I'll have to try again later.
In the meantime, if there are any other suggestions for experiments I can run on this beast, I'm happy to oblige and report back in case other folks with similar issues can get some relief!
Thanks again,
Jared

How do I specify the 'My Documents' folder as the sync directory for 'Creative Cloud Files'?

I know how to move the 'Creative Cloud Files' directory within preferences, but when I do this, it simply moves the 'Creative Cloud Files' directory within the 'My Documents' folder. I do not think you can set a specific folder as a 'sync' folder in the preferences. Would creating a symbolic link to the contents of 'My Documents' in 'Creative Cloud Files' directory work to enable the contents of 'My Documents' to sync with the cloud? This is for within Windows 8 BTW...

Yes, I understand this. Perhaps a suggestion then to offer this as a feature in a future update. It would be useful to be able to specify an existing documents directory. For example, I have a couple of years worth of client work (psd, html, tpl files mainly) that would be useful to be able to have synched to the cloud without having to relocate them. I have sites configured in Dreamweaver that if I moved those files to the Creative Cloud folder, I would have to reconfigure all those sites. It would just make management of the various Adobe file types easier to have this option.
Thanks for your help anyways.
Chris

Fonts not displaying properly in Creative Cloud files

I just noticed that fonts are not displaying properly in my Creative Cloud files. The strange thing is, they continue to display correctly in files I uploaded prior to release - it's just in files I upload now that the fonts are reverting to some generic display font.
For reference, here is a file uploaded before release:
https://creative.adobe.com/file/7ba1e1dc-993e-4f85-bf2d-7ec4e099929e
And here is the same file uploaded just now:
https://creative.adobe.com/file/82f1ed16-8f8c-45f5-9127-791f08ad9ec9
The display problem also applies to downloads of the newer file as a JPG, PNG or PDF, although the fonts are still present in the downloaded original file. With the older uploaded file, download as PDF is not available (presumably because this was a release feature), but download as JPG and PNG outputs a file with the correct fonts intact.
This is a serious problem, because it makes previews inaccurate as well as making the download feature almost useless. Was it perhaps an unintended side-effect of turning on download as PDF?

On a related topic, here's another Illustrator file with fonts displaying incorrectly, but this time it also has problems with the download links - the options for PNG, JPG and PDF do not appear at all.
https://creative.adobe.com/file/2d6d788d-01e4-488d-90b8-46823f2017e2
This is all very strange, because they did appear in a previous version of this very same file:
https://creative.adobe.com/file/dae50071-9596-44ce-b525-3f52663f8cca
Could it perhaps be related to the strange font behaviour?

My "Creative Cloud Files" folder in my computer doesn't match my "Assets/files" folder in the adobe website. How do I sinc the 2?

My "Creative Cloud Files" folder in my computer doesn't match my "Assets/files" folder in the adobe website. How do I sinc the 2?

Hi,
Can you explain in more detail whats issues you are seeing exactly?.
Thanks
Warner

My creative cloud files won't sync.

My creative cloud files won't sync. I've tried the suggestions made on here i.e.: pausing the sync and restarting creative cloud, but it hasn't made any difference.
Has been working fine, up until 2/3 days ago and it just stopped working ... Help!

We should be able to resolve the file sync problem without needing to reinstall or change your user account.
Have you used any restricted characters in your file or folder names?
Help article: Error: "Unable to sync files". If none of the steps in the help article resolve the problem then please email your Core Sync log files to [email protected]
The location for each OS are:
Mac OS X: ~/Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
Windows: %APPDATA%/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
Note that on Mac OS X to see the user library from the Finder click on the Go menu and hold down the Alt/ Option key. Note that on Windows %APPDATA% is a variable that will change to the correct path depending on if version of Windows being used.

Illustrator project went missing from Creative Cloud files

I am using a trial version of illustrator and have been working on a project for a week now and then today I went to open it up and the file shows up in recent files but says it is missing. I checked in my creative cloud files folder and it is no longer there. After opening illustrator again it no longer shows up in my recent files either. I am trying to get this file back since I was almost done.
Thanks in advance to anyone who has any advice or ideas!

Hi,
Are you aware of this bug after the most recent update? Why do I have 3 'Creative Cloud Files' folders? It could be the case your file is actually in another Creative Cloud folder. Could you please check and report back.
Thanks
Warner

How do I get creative clouds file?

How do I get creative clouds file?

Vanessa,
You will have to try to force an update: you should have 18.1.1.
You may try to restart the Creative Cloud application by quitting and relaunching it.
You may try the instructions here:
http://prodesigntools.com/adobe-cc-version-control.html
Or you may try a chat,
Creative Cloud support (all Creative Cloud customer service issues, chat open between 5AM and 7PM PST/PDT on workdays)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
or Adobe phone Support,
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html
The chat should be available in about 4 hours. They are a bit behind the rest of us over there.

Backsaving InDesign Creative Cloud files to idml files

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