BACKUP.ARC CORRUPTED

can anyone help me repair or read my backup.arc file?

Try deleting all the contacts from the phone before trying restoration from Backup.arc. It's just a guess, so it's up to you...
Ericsson T10i -> Nokia 7110 -> Siemens C45, C55, M55, M65 -> Nokia 6131, N73, N82 -> HTC Wildfire, Desire HD -> Nokia Lumia 800 -> HTC Desire X -> Lumia 820 -> Sony Xperia SP -> Lumia 925 + Sennheiser CX 500
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I am syncing my ipod but it comes up with a error saying itunes could not backup the ipod because the backup was corrupt or not compatible with the ipod, what do i do?

i am syncing my ipod but it comes up with a error saying itunes could not backup the ipod because the backup was corrupt or not compatible with the ipod, what do i do?

As I said the iTunes program on the computer. You open iTunes on the computer and go to the View menue in the upper rightand then click on preferences. Go to Devices and delete the backup.

Iphone: recover photos and contacts when itunes backup is corrupt/not-compatible

Thought it would be useful to share my experience with an iphone restore failure.
Scenario: my friend did an ios update (she has sworn to never do such a thing again based on this experience). The restore failed and her iphone would not boot up. iTunes said we need to restore. She had an iTunes backup (no iCloud backup) that had been used for a previous restore (i.e. a known good backup). When we attempted to restore, we got this:
I googled this problem, and see that we are not the first to experience this. I chatted with Apple Support and conclusion was "start fresh". I found several open-source tools (iPBA2, iphone Analyzer); but while both showed photos from the backup, neither showed contacts.
I copied the iTunes backup directory to my desktop Linux (CentOs) machine. Browsing in the directory (use the GUI file browser, or run "file *|grep JPEG) I could see all the photos. So I uploaded these to DropBox and gave the link to my friend. Result: I consider this a 100% success at recovering the photos.
Using the Linux "strings" command, I found files that looked like they contained contact list. For example, I knew that I (Tucker) was a contact in her list, so I ran something like:
for i in $(ls)
do
strings $i |grep Tucker > /dev/null 2>&1
if [ $? == 0 ]
then
echo found Tucker in $i
fi
This identifed a few likely candidates. For each of these files I then ran:
strings <filename> |more
and simply looked at the output. I found a file that had a bunch of names/phone-numbers. I saved the output to a file, ran some scripts to clean it up a bit, and I had a crude recreation of contacts (at least 1 phone number for each contact). I emailed this list of contacts to my friend, and she can now manually re-enter contacts as she sees fit. I can see this file type is sqlite. I tried various experiments reading this and other files with sqlite3, but did not have any success at finding actual contact info. Result: I consider this a partial success,
There are a number of files in the Backup directory which show up as file type "Adaptive Multi-Rate Codec". These appear to be voicemail messages pushed to the phone. I did not care about these. If you open them in the Linux GUI file browser, you can play them back.
Bottom line: Apple Support said "start over". Reality is, with a little effort, you can get back photos (most important, since these cannot be re-created from scratch), and some contacts (less important, since eventually you can re-create this with a little work). Might be other stuff (calendar, ...etc) that can be harvested if you poke around some more.
My recommendations:
1) Set up your phone for both iTunes and iCloud backup
2) Now assume that both your iTunes and your iCloud backups are corrupt. Do not trust them. The only way (to my knowledge) to see if they are good is to restore them to an iphone. Sort of like buying house insurance, and not knowing if it will pay for your damage until the house burns down. If the backups are good, then fantastic. If they are not good, you will have an alternate strategy.
3) Get a flickr account. Set your iphone to sync photos to flickr. flickr offers everyone 1TB free. I like a backup scheme where you can "see" your backup, and have confidence it is really there.
4) Login to icloud. Export your contacts to a file, and make a copy of file on another machine, or to the cloud (googledocs for example). Maybe you can export other stuff. I didn't really care about this, so no comments on that.
5) If all else fails, dissect files on Linux as described above
Comments/flames welcome.

Iphonebackupextractor for windows xp is a strange piece of software, which lets you extract only one file per session until you pay the registration fee. with "iphone backup extractor" from supercrazyawesome for mac you get the same functionality for free, so I could get her photos/films back. For the contacts you will need a sql-browser, which I had not try yet.

Unable to sync or backup my iPad2 with the new iTunes. I keep getting the error ""iTunes could not back up the iPad because the backup was corrupt or not compatible with the iPad.". I've deleted all the old backups but still get this.

I'm totally frustrated by iTunes and don't know how to solve my problem. Like a lot of people on here I'm not able to sync or back up my iPad2 with my iTunes (version 10.4.1.10). I'm running Win 7 Ultimate 64 bit. My iTunes worked just fine until the 10.4.xx updates came out and since June I've not been able to back up or sync the iPad2.
When I connect and try to sync I get the error message, “iTunes could not back up the iPad because the backup was corrupt or not compatible with the iPad.”
I've deleted all the old backups so there are none on my system. I've deleted iTunes and re-installed the 64bit version several times but it has not made any difference. I've read and followed several suggestions on these boards about how to remove and reinstall everything but none have worked yet. I'm stumped here.

I had the exact same thing with my shuffle - same error message saying that it was corrupt so I restored it (wiping everything in the process) and the same message came up as soon as it reloaded. Thank god I didn't try it with my iPod or iPhone first. So many issues with this new version of iTunes!!!!!!!!

ITunes could not restore the iPhone "___'s iPhone" because the backup was corrupt or not compatible

Ok so bear with me here, it is somewhat of a long story.
I had been using an iPhone 4 for a while, with an old iTunes account that has all my stuff from over the years on it, on my computer. A week ago, I dropped by iPhone 4 in the sink and it got covered with water, despite quickly pulling it out, putting it in rice under a lamp, the phone was shot, and I was without a phone. My Dad, who is on the same AT&T plan with me, was using an iPhone 3. He was available for an upgrade, so he got a new iPhone, and gave me the iPhone 3. Now i'm not an apple master or anything but I have a good idea of what I am doing, normally, I backup my phone to my computer every few months. Basically everytime I plug it in to my computer which isn't very often because I just charge it with the wall charger. So got my SIM card with the same phone number and all, and obviously, while still being my number, it had my dads apps, messages, contacts and photos on it. So I bring it home, and plug it into my computer, I cancel the intial sync, and right click on the phone on the left side of iTunes and hit "restore from backup" I look through the list of backups, and the most recent one I see is from Dec 11, 2011. Which is surprsing because i'm pretty sure I had backed up since then, but I say whatever i'll still get contacts apps and most pictures back etc. So I hit it, and go through with it, and it tells me there was a more recent date of backing up, relieved, I click on that and continue, the normal bar comes up it says something like estimated time 30 minutes, so I walk away, come back 5 minutes later, and I get an error message saying, "iTunes could not restore the iPhone "____'s iPhone" because the backup was corrupt or is not compatible with the iPhone." Confused, I go back and try again, however this time I click on "old backup (the dec 11th one rather than the newer one) and the same thing happens after a few minutes. I go back a third time, and select a time from August of 2011. And I hit restore, and it goes through. However, this happened to be a backup I made right when I got my new iPhone 4, and therefore I basically restored my phone, to having nothing. Thats where I sit right now, with none of my contacts or pictures. I'm not sure if I backed up to iCloud or not and i'm not sure how to retrieve that. Some extra things: When I try to sync my iTunes library and apps onto the new iphone 3, I need to greatly reduce the number of songs and apps beacuse this iPhone is only an 8gb while the old one was 16, (I don't think that is the reason I am getting the error message though because when I sync it clearly says "Your iPhone does not have enough space). Also, this is obviously an iPhone 3, not an iPhone 4, updated with the most recent iTunes software, which, I believe is 5.1.
Any help would be greatly appreciated as I have over 1,400 pictures saved on my old phone (very important things to me) and a contact list of over 300 including important friends, coaches, teachers and workers.
Thank you very much, if it doesn't say my email on here try me at [email protected]
Thanks again
-Drew
Edit: The current phone is an iPhone 3G, not a 3Gs.

ashleyfrg2,
you will need to restore your phone as a new device and NOT from backup. If you've been using your phone as recommended, you should have minimal data loss: Photos should have been imported to your computer right after taking them; contacts should be safe in a cloud service or on your computer. You CANNOT downgrade to 4.3.3.

HT4972 After upgrading iPhone 4 to iOS 5.1.1 getting the error "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored" HELP!

I attempted to upgrade my iPhone 4 to iOS 5.1.1. I selected 'back up' from the phone in the device menu and iTunes confirmed that the phone had been backed up. I then installed iOS 5.1.1 which wiped everything on the phone & now I am getting the error "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored".
I have tried restoring factory settings but iTunes simply will not restore from back up & I'm not sure what else to do!
Any advice would be much appreciated.

I have the same issue and I KNOW my backup IS good. What happen is when you try to restore your phone apple says something like can I check for new updates and if you choose no, it just takes you back to the restore screen and a loop from then on. If you dont update from you phone then when you back up you will have the 5.0.1 back up and then when you update to 5.1.1 and then try to restore the backup from 5.0.1 it say it EITHER corrupt or incompatible.. It is incompatible and its hard as **** to restore back to 5.0.1. I followed the restore to a T and still getting errors. I lost all text history and have to reset up email. All just because I wanted a 1.2 Gigs of "other" space back.

I have the current version of itunes, but when I go to update my ipod, I am getting an error message that says that it could not back up because the backup was corrupt or not compatible with the iPod. This is the first time trying to backup.

I have the current version of itunes, but when I go to update my ipod, I am getting an error message that says that it could not back up because the backup was corrupt or not compatible with the iPod. This is the first time trying to backup the iPod. I have authorized my computer. Still no luck.

Go to iTunes>Preferences>Devices and select the iPod backjp and click on delete and try again.
Also
- Reboot the computer
- Try another cable
- Try another USB port

I am getting error message "iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone". I have deleted the backup and restarted my computer, but continue to get this error message. What do I need to do now?

I have recently updated my phone and am attempting to sync it. I got the error message "iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone". I deleted the backup, restarted my computer, and even restored the iPhone, but continue to get the same error message. What do I need to do now?

iTunes places the iPhone backup in the following location. Navigate there & delete everything in the backup folder, but not the folder itself. You will have to turn on "Show All Hidden Files & Folders" to see it:
Mac:~/Library/Application Support/MobileSync/Backup/
Windows XP:\Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Windows Vista and Windows 7:\Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\

My 4th gen ipod won't backup after it froze during a software update to 4.3.5. I had to cancel the backup at the start of the update and now it won't let me backup to my computer, freezes during backup or says my backup is corrupted.

I pressed 'X' during a backup after it froze during an update to software 4.3.5 and now it won't let me backup on my computer. Does anyone have any ideas? It either freezes during backup or says my 'backup is corrupted' or 'I cannot backup on my computer'. I have had to abort quite a few attempted backups since the initial problem, which I think has made it worse. I have already tried restoring my ipod, deleting the aborted backup from my preferences/devices in itunes and deleting it from my user/appdata/etc on my PC hard drive. Any ideas what to try next?

After hours of frustration I eventually decided to restore. I lost my apps, but i didn't have many and was able to reinstall them for free. During the restore it updated my ipod to the latest software 4.3.5, which i think may have caused the initial problem, but the backup issue remains. Sometimes it stops me from syncing and other times it allows me to skip the backup, but still says that i can't backup on my computer. I'm worried that it has done something to my computer as it took me six hours to do a Bullguard scan, which only normally takes about an hour. The scan didn't come up with any viruses, but it stalled at system32 for ages. The only other thing that i can think of is that a demo CD I uploaded may have caused a problem. iTunes couldn't find a track listing for it but gave me a few different options. i thought I had to choose one to continue, so did that then changed the track details to the correct tracks. I'm now worried that may have introduced an issue or caused a glitch in iTunes. How paranoid am I sounding?

IPhone backup is corrupted and not visible in ITunes. Can I recover the data on it?

Hi,
I am a Win 7 user. I recently upgraded my iphone 4 from ios 4 to ios 5. It seems that the upgrade process deletes all the data and then it recovers it from ITunes or ICloud backup. I did have only one backup and it was on ITunes. However, during the backup process I had some kind of error telling me that the backup is corrupted or something like that. Unfortunately I didnt pay enough attention to the error in order to quote it here. What happenned next is that the IPhone was stuck on the Conect to ITunes screen even thou it was already connected. Every time I was connecting the Iphone to ITunes, it was syncing, but it kept being stuck on that Connect to ITunes screen. To resolve this, I tried the Restore from a backup option by right clicking on the Iphone in ITunes. There I had only one choice of backup which was with no date. This solved the Connect to ITunes problem and the IPhone was up and running.
The next problem was that once I configured the IPhone, I had no data on it - no pictures, no contacts, no anything apart programs I have downloaded previously from AppStore.
A friend of mine assisted me, and showed me where the backups are stored on win 7 systems:
C:\Users\USERNAME\AppData\Roaming\Apple Computer\MobileSync\Backup
My understanding is that you have as many backups as folders in the Backup folder above. I don't see however one of the folders in the ITunes Restore from Backup list. It is the largest and oldest folder - nearly 2GB. All the rest is like 30-40mb. I believe that any chance I may have to restore any information from my IPhone is by restoring this backup and being able to upload it to the IPhone or read it somehow. My friend discovered that the .plist files are missing in this folder. In particular 4 files: info.plist, manifest.mbdb, manifest.plist and status.plist.
We tried to cheat a bit by copying these files from one of the other backup folders. We also renamed some of the codes in one or two of the files, like the name of the folder, data and hour in info.plist. It didnt work. This folder remains unvisible by ITunes and therefore I cannot use it as backup.
Your help is much appreciated for finding a solution on that one,
Peppy

gdgmacguy wrote:
If your backup is corrupted you cannot retrieve data from it.
I've been working on a tool that repairs most iPhone (iPad, iPod Touch) backups that iTunes reports as corrupted -- it seems to be working fairly well for people we've had using it lately! If someone stumbles on this post and wants to try it out, the program is Decipher Backup Repair, and you can try it here:
http://deciphertools.com/download-decipher-backup-repair.html
As other people in the thread have mentioned, you can also try some third-party programs to read the backup and pull-out the important data so you at least have it in some capacity. We have one on the website I've linked above, in addition to the repair software.
I hope this helps someone who finds this thread! Dealing with iTunes backups can be really painful, and I know it's horribly depressing to wait through a restore to get the corrupted message after SEVERAL minutes.
(Note: As I mentioned, I work on the backup fixing software I linked to, so I stand to benefit, financially or otherwise, from the links I've provided.)

HT1766 I cannot backup my iphone, it keeps telling me the backup is corrupt and not compatible. All forums have suggested I delete the last backup but that was months ago and I'm afraid if I do that and it still doesn't work, I won't have anything saved

I cannot backup my iphone, it keeps telling me the backup is corrupt and not compatible. All forums have suggested I delete the last backup but that was months ago and I'm afraid if I do that and it still doesn't work, I won't have anything saved. Can anyone help?

Try to connect in recovery mode, explained in this article:
iOS: Unable to update or restore
Before that, back up your device, explained here:
iOS: Back up and restore your iOS device with iCloud or iTunes
How to back up your data and set up as a new device
You can check your warranty status here:
https://selfsolve.apple.com/agreementWarrantyDynamic.do

I recently had to purchase a new iPhone 4S. I backed up my old 4s to my iMac and when I went to restore, I got this message "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored".

I recently had to purchase a new iPhone 4S. I backed up my old 4s to my iMac and when I went to restore, I got this message "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored". I just purchased the iPhone 4S today so I know it's not the phone. How can I get my information back?

If it's corrupt, generally it would be lost.
However, there is third-party software out there that can retrieve some of the data, those of which however I could not recommend as I have never done so myself.
Also, if the old 4S was running a more recent software version than the current 4S, that may cause the issue however usually iTunes tells you exactly that.
Good luck in retrieving that information.

ITunes could not back up the iPhone "my name Iphone" because the backup was corrupted on not compatible with the iPhone.

Hi..
While working in India I bought an iphone 4s (with international warranty)
I have synced my old iphone 4...and get this message when trying to sync the new phone.
iTunes could not back up the iPhone because the backup was corrupted or not compatible with the iPhone.
Do I need to buy Lion? Whats up?
Any help?
Thanks

I get this issue about once a week on my iPhone 3GS running 4.2.1 (although it's been happening since 4.0 I believe). It starts will the iPhone stalling while backing up. I then end up sliding to cancel on my iPhone. I unplug my iPhone and plug it back in. It looks like it syncs but I then get the error message that you get. Here are my steps to temporarily solve the problem:
1. I curse a little
2. I unplug my phone and quit iTunes
3. Open iTunes and plug my phone back in (sometimes the problem is solved at this point)
4. Curse some more (if the problem persists)
5. Unplug my phone and turn it off. At this point I end up having to do a hard-restart on my phone because it won't shut down (hold the home button and power button at the same time until the screen blips off)
6. Turn the phone back on and try syncing again (50% chance the problem will be "solved" at this point)
7. If I still get the error message I curse one more time and then simply hit "sync" in iTunes. 99% of the time it will be solved in this step. If the issue is still present then I will try once more to restart iTunes, and then if that doesn't work repair disk permissions.
Like I said, I seem to go through this routine every week or so. This week I've had to do it twice already (once yesterday and once today). I've tried restoring my phone using previous backups but the issue still occurs. I think my next step will be to do a full factory restore, which means I'll have to organize my data and apps all over again (like having a new phone). This is a last resort!
I hope this long post helps.

HT201210 I have a message saying "iTunes could not back up the "Owner's iPhone" because the backup was corrupt or not compatible with the iPhone. Delete the backup for this iPhone, then try again. My question is, how do i locate and delete the backup in q

While trying to update my iPhone 4s I received this "iTunes could not backup the i Phone "Owner's iPhone" because the backup was corrupt or not compatible with the iPhone. Delete the backup for this iPhone, then try again. I have a PC and cannot find the backup in question to delete. Any ideas?

Here are location of your Backup folder(s):
Win7 - C:\Users\<username>\AppData\Roaming\Apple Computer\Mobile Sync\Backup
Vista - C:\Users\<username>\AppData\Roaming\Mobile Sync\Backup
Winxp- C:\Documents and Settings\<username>\Application Data\Apple Computer\Mobile Sync\Backup

How to resolve error message "iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone. Delete the backup for this iPhone, then try again."

I inadvertently deleted my iPhone backup on my MacBook Pro. I restored iPhone to factory settings and then synced remotely with iCloud. However the error message repeatedly states:
iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone. Delete the backup for this iPhone, then try again.
Any ideas as to how this can be resolved please. Thank you very much.

My wife's iPhone 5 would not backup, after upgrading to iOS 8.     The "genius" at the Apple store succeeded in DELETING, the only recent backup of her phone so
recovery became more critical.
I followed all the procedures for troubleshooting it, but still it would try to backup and then stop due to an error. We particularly wanted to preserve some game data/history/progress that she'd been working on for years.      This game (Dream Fish) would no longer open after the iOS 8 upgrade ... and the phone would not successfully backup, and so we had no confidence that it would restore from an older backup either.       I googled for solution and found Phoneview and iFunBox.      These apps allow you to see & access data files in the iPhone.      Phoneview was too fragile and crashed when copying a file any size.
I found "iFunBox".     iFunBox was excellent.      I used iFunBox to recover her game data.    It allows you to make a copy of data files that reside on the iPhone... and store them as a manual backup on the Mac.
And in the process I found 2 games that caused iFunBox to crash.      The 2 games in question were not important enough to try to keep, so I deleted them from the iPhone.
So then, I had a manual backup of the important iPhone data, and had eliminated two game files that apparently had a conflict with iOS 8.
My next Backup attempt was successful.        The iPhone with iOS 8 would now backup to both the Mac and to the Cloud.
Next I deleted Dream Fish from the iPhone and downloaded a fresh version from the Cloud.    The new Dream Fish with no history opened in iOS 8.
Then I used iFunBox to copy my wife's Dream Fish data history from the Mac back into the new game.
Once the transfer was complete, Dream Fish would now OPEN and all of her progress was there and working like normal.
Hope this helps.

BACKUP.ARC CORRUPTED

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