Backup assistant contacts groups

When I try to use backup assistant online to add contacts to groups, it maxes out at 10 and says I have to delete one to make room for another... yet if I add the contact on the phone and sync back, it shows 11 people in the group.
Is there an issue with backup assistant? Am I doing something wrong. Certainly there can't REALLY be a 10 person group limit??
Droid Maxx

SnowRider27,
I know how important it is to be able to sync your contacts to the app and I'm happy to help. The website may have a limit to the amount of groups, depending on several factors. Please clear your cookies, cache and history, then try again on internet explorer. I will need more information about your phone to see if there's a limit. What make and model phone do you have? Do you have backup Assistant or Backup Assistant plus?
AdaS_VZW
Follow us on Twitter at @VZWSupport

Similar Messages

Contacts with Multiple Backup Assistant + Contacts Entries

I have read others with these same issues. Unfortunately, the responses they are getting have to do with having multiple contacts and joining those contacts. That is not the issue. The issue is that each contact has MULTIPLE Backup Assistant + Contact entries. Meaning, when you you start typing a name to send a text message to, it shows you multiple phone numbers for that person (only, they are all the same phone number). For example, if I start typing Zoe, it will show you contacts that match, it will have Zoe 555-555-5555 listed 6, 7, 8, or more times. But wait, that is the home number, how you keep scrolling them until you get to the mobile number which is also listed 6, 7, 8 or more times. When you go into you contacts and select Zoe, and then go to Edit, you see why - There are 6, 7, 8 or more Backup Assistant + Contacts entries!!! These duplicates are what we are wanting to know how to remove. My daughter has only one phone number, but when I click on the her picture in the favorite contacts widget, it shows 2 and they are both the same. Even the BAL #225 shows up EIGHT times!!!!! When you go online (to the Backup Assistant), they are all listed there too. HELP!!!!!!!

I have no prblem syncing multiple mobile numbers so I don't think it's a universal issue with iOS. The only difference I see is I am using CardDav instead of using the Exchange option. Have you tried it that way? You can urn off contacts in the Exchange account and add the CardDav account separately.

Access Backup Assistant contacts. The website is a loop......it behaves as if I'm not logged in. I have checked and DO have the services (provided for free with my plan). Phone is set up properly and just synched it to cloud. Cannot get to the verizon

Log in to my Verizon account. Try to access Backup Assistant contacts. The website is a loop......it behaves as if I'm not logged in. I have checked and DO have the services (provided for free with my plan). Phone is set up properly and just synched it to cloud. Cannot get to the verizon web page to Manage Contacts.

It may be a situation where we all wait for things to clear up. The Verizon Cloud has been having issues for a very long time. Have you tried backing up contacts to your Gmail account, if you have one?

Backup Assistant Contacts Not Appearing Online

Hello, I've searched for similar problems with no luck. I've installed backup assistant in my old LG VX8575 to get the contacts off so I can download them to my new phone. Backup Assistant on the phone says it's backed up 292 contacts and that I can see and edit them online. But online when I access my account at verizonwireless.com/backupassistant, which becomes wbillpay.verizonwireless.com/vzw/nos/ba_nab/overview_def.jsp, the apparently new portal for backup assistant plus, my contacts list is empty. The phone numbers are identical. What can I do now to get the contacts to show up online so I can activate my new phone and download them? Thanks!

Hmm, now they ARE there, over half an hour later. Wonder if they ought to say wait a while and then they'll show in the instructions... Thanks anyway, all!

Backup assistant contacts not showing up online

Hello,
I am using backup assistant for the first time so that I can import my contacts to my new 4G device. I've run the application from my blackberry, but when I sign on on-line, the website is showing my contact list as empty. However, my backup assistant PIN is being correctly captured, so I know that I am being recognized.
I've tried deleting and re-installing backup assistant on the blackberry and running again. No luck. Any suggestions? Is there some sort of lag time for when the contacts will show up online?
Just in case the question comes up, I am the only user on my wireless plan.
Thanks,
Ty

Hi tc4213,
New 4G phone is always a great thing. Not being able to backup your contacts must be frustrating; however, I'm sure we can find a way to backup and transfer your contacts to your new device.
First we must make sure that your Blackberry device is compatible with Backup Assistant. The following BlackBerry devices are not compatible with Backup Assistant:
BlackBerry 7130e
BlackBerry 7250
BlackBerry 7750
BlackBerry 8130 Pearl™
BlackBerry 8130 Pearl™ in Pink
BlackBerry 8230 Pearl™ Flip
BlackBerry 8703e
BlackBerry 8830
If your device is not one of the ones listed above, please make sure that your are following the instructions listed in the link below:
http://support.verizonwireless.com/how_to_use/transfer_contacts/blackberry.html
Additionally, with a 4G device you will most like create (if you don't already have one) a Gmail account. If you have not created one I recommend to create a Gmail account at http://goo.gl/2Ucuc and then sync your Blackberry with your Gmail account using the Google Sync App and your contacts will be saved online. You can get the Google Sync App at http://www.google.com/mobile/sync/
Then simply activate your 4G device and enter your Gmail account credentials and your contacts will transfer automatically to your new phone.
AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/vzwsupport

Download Backup Assistant Contacts

<< Post moved to a new discussion for better exposure >>
Thank you!
My phone directory is current in BU assistant. I want to down load the
directory to this PC as a record of my contacts.
ORW
Message was edited by: Verizon Moderator

While in your contact list on BUA on verizonwireless.com, click the box Select All to select all your contacts. The wording will change to Select None... but as long as there is a check next to all the contacts, click the arrow next to the gear icon.
One of the choices is to EXPORT - it will send a list of the contacts to your pc as a downloadable file ... options as per the next image:
Good luck!

Importing contacts into Backup Assistant

VZW told me the only way to import contacts from an old phone is via the Backup Assistant. (I was with another carrier). I have my contacts on my PC in vcf or csv form. I can adapt the csv file to suit any specific format that VSW would have. Not too difficult with a spreadsheet.
I havent found any way to import multiple contacts in a single file, except manually one by one in .vcf format.
When I try to import just two contacts in vcf, they come out mixed up in BA.
I also tried to use the specific VZW BA csv format by exporting as a csv file one of the contacts I imported individually: I opened the exported csv file, which had one contact, duplicated that contact with a small difference in the last name, and tried to import it again. I got the usual warning:
We need complete information to save each imported contact as a new Backup Assistant contact. Please complete all the required fields First Name, Last Name or Company Name, Phone Number or Email Address for the following rows: 2 & 3. All your other contacts will be imported.
Please anybody, let me know if there is a way to import a number of contacts, even if there is a limitation on the number I can do in one import operation. That will always be better than importing hundreds of contacts one by one.

windysun wrote:
VZW told me the only way to import contacts from an old phone is via the Backup Assistant. (I was with another carrier). I have my contacts on my PC in vcf or csv form. I can adapt the csv file to suit any specific format that VSW would have. Not too difficult with a spreadsheet.
I havent found any way to import multiple contacts in a single file, except manually one by one in .vcf format.
When I try to import just two contacts in vcf, they come out mixed up in BA.
I also tried to use the specific VZW BA csv format by exporting as a csv file one of the contacts I imported individually: I opened the exported csv file, which had one contact, duplicated that contact with a small difference in the last name, and tried to import it again. I got the usual warning:
We need complete information to save each imported contact as a new Backup Assistant contact. Please complete all the required fields First Name, Last Name or Company Name, Phone Number or Email Address for the following rows: 2 & 3. All your other contacts will be imported.
Please anybody, let me know if there is a way to import a number of contacts, even if there is a limitation on the number I can do in one import operation. That will always be better than importing hundreds of contacts one by one.
I think that was the error - exporting only ONE - try to export your current contact list. Look at the structure of the csv that gets exported, especially the field delimiters (probably commas) and record separators - this could be line breaks, carriage returns, periods - and this is critical to BA beign able to distinguish one contact record from another.
Once you know the structure and how it separates each record (contact), then you can add the data from your other import list, making sure it follows the same rules; if it uses something else to separate the records, then you'll need to do a search an dreplace for those characters so the structure matches.
Also, the number of fields needs to be the same for each record; if the field is blank then something needs to be put in, like a space, so the right information gets put in the right fields.
Hope this all makes sense....post back with any further questions.

How to get contacts from personal backup assistant to business cell...

I just received a business cell and I can access the backup assistant for that phone and sync it. I can do the same for my personal phone. How do I get my personal backup assistant contacts to my business phone?
Thank you very much.

I would export the contacts from Back-up Assistant as a CSV file and then import them to the other account. I don't think there's any way to link them or otherwise get them to communicate directly.

Backup Assistant - (1 account, 4 phones of which 2 are smartphones with two backup assistants)

My husband and I each have a smart phone on one account. I have backup assistant and he has backup assistant. When I log into the verizon account online and click on the menu bar above 'My Services' then Back up assistant, it only shows my husband's backup assistant as his phone is the primary number on the account. Now, I have backup assistant and have sync'd my information and it has gone through successfully. Why can I not see my backup assistant contacts on the website? Why isn't there an option to select my different phone number (which is not the primary one) and see my backup assistant contacts? What if we wanted to sync all 4 of the phones on our account and wanted to see each backup assistant listing for each?
Please advise if there is a setting I may be missing or if this feature is/isn't available yet and if not, when will this be available as this is a necessary and required function for each phone number to see their backup listing under backup assistant.
Thank you,

TinTopeka wrote:
I am wondering about this as well....I didn't see anything posted here since Nov. Did anyone figure this out? My son lost his phone....I suspended it...reconnected it with a different (my old) phone....and now can't get his contacts (we each had backup assistant) , only my contacts to show up on "his" phone. I don't want him to have access to my numbers...but it appears to be the phone numbers that were stored in the phone when I used that phone.
You'll need to delete the Backup assistant app from the phone, and then reinstall it as a new copy with the phone activated with HIS number; then it will restore or sync back HIS contacts. (If all goes as it shouls; as budone said earlier in this thread, Backup Assistant has been having problems for weeks, if not months, and it may not work as it should.
Good luck!

Online Backup Assistant and Text Messaging address books

It appears that my contact list as found in Backup Assistant is totally separate from my address book as found on the Send a Text Message page.
Am I correct?
If so, is there a way to copy my Backup Assistant contact list to my Send a Text Message address book?
If there is no way to synchronize these lists, I would request that such a feature be added.

phonephace wrote:
It appears that my contact list as found in Backup Assistant is totally separate from my address book as found on the Send a Text Message page.
Am I correct? Yes, that is correct. The backup Assistant is synced to your actual phone, and the address book for vtext. com is limited to the contacts you enter there and text through that method.
If so, is there a way to copy my Backup Assistant contact list to my Send a Text Message address book? I don't believe there is. I'm not sure there is a way to import ANY contact list to the vtext.com pages, at this point.
If there is no way to synchronize these lists, I would request that such a feature be added. Let's hope someone who can do something will see this and pass along the suggestion....

How do I turn off the notification in Backup Assistant Plus Media?

If you turn on "schedule backup", there is nowhere to select the time of the backup. Setting the time of "Recurring Sync" in Backup Assistant + Contacts has no affect on the time of the backup in Backup Assistant Plus Media. Invariably it runs it a 3 am and then sounds the default notification sound. I can't find any way to stop it except to set the default notification sound to "silent". There are some notifications that I want to hear, so this is not a good solution. Does anyone know how to turn off the notification sound?

timsak,
Great question! We don't want these notfications keeping anybody up late at night and I personally know how what feels; we'll get to the bottom of it. You can access your Backup assistant plus profile on our website and ajust settings there http://vz.to/1mOFxfz and from your phone, adjust the Sound Settings and Backup Assistant Plus Settings by launching your System Settings. If problems persist, please reset the application from your phone http://vz.to/18HfhrM .
AdaS_VZW
Follow us on Twitter at @VZWSupport

Backup Assistant. Blackberry Bold 9650

I see my contact info on MyVerizon online and it about 2 years old. Its full of contacts I've deleted and missing everything I've added since then. When I import contacts it does not find any new information. When I open Backup Assistant on my phone it says enter PIN to restore data which I am apprehensive about proceeding with. I can only assume will be that incorrect info that gets restored. Help me Obi Wan.

eclipse22 wrote:
This is re: a Torch 9850 with OS7 received on 09/09/11. When using my Storm II, Backup Assistant worked like a champ. I did a restore of the Storm II data onto the Torch 9850 and received an error message and BU Assitant could not complete. I exited out of BU assistant and tried to run it again with the same error message.
I deleted BU Assistant from my device, deleted my contact list and calendar (both in Outlook 2003). I also deleted the data files held at Verizon 9including the trash) .
I ran backup assistant and it appeared to upload 277 records to Verizon, then when it was receiving records, it got to 3 recirds and failed.
Hopefull, someone can tell me what I've done wrong.
Thanks.
Hello eclipse22!
Sounds like you're having trouble restoring your Backup Assistant contacts, and I would be more than happy to assist!
Usually this occurs when the application permissions are not set correctly during the application download. I am including a link with instructions for downloading the Backup Assistant application below. Ensure you complete steps 3-6 in the instructions to ensure the correct application permissions are set prior to completing the download.
Download and Install Backup Assistant - BlackBerry® Torch™ 9850 Smartphone
Please let me know how this works out for you!

Error Code 1001 with Backup Assistant apps

This started a while ago, but I'm back on a Verizon network for a few days so I figured it would be easier to try to solve it now.
I moved to Canada and have a Koodo sim card that I switch over to when I'm there. The first time I hopped borders (went back to the states for a few days then back to Canada), I had some APN issues and was looking into ways to remedy them, and thought I temporary uninstalled the Backup Assistant apps. Right now, Backup Assistant+ and Backup Assistant Contacts show up as 0.0 bytes in my Settings>Apps menu, but they don't appear to be accessible through the Verizon store.
Every so often (and I can't trace when it happens, it's on both the Verizon and Koodo data networks and when I'm on Wifi and when my signal is at any strength), I get an error popping up that says "Sorry, we're having trouble connecting. Make sure you have a good signal and try again. If you still can't connect, call us at 800-922-0204. Error Code 1001"
This is sometimes accompanied by a Backup Assistant Plus icon in my taskbar that tells me to "Tap here to configure your settings" - in the past, tapping it has only brought up a popup that says "Please wait while we connect..." or something, however I got the option to go to the app this time and it is currently stuck on the loading screen with a loading icon that says "Connecting" next to it.
This happened in the last 2-3 minutes, so I haven't seen if the error stopped yet.
Ideally, I want to be able to continue to backup my contacts with Verizon even on the Koodo APNs, which is what it seemed like I was able to do before I came back to the states. Any help to achieve this would be appreciated. Thanks!

I understand the importance of being able to use your device to the fullest of its' capabilities ahwitz. Do you still have active service with us? Have you permanently relocated to Canada? Please be aware we only support devices that are permanently based in the United States. We do have global roaming options; however, that's on an occasional basis. If you are using a Verizon Wireless configured device outside the United States on another network, I'm sorry our control is limited.
JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

Backup Assistant - Lost Samsung Intensity II and re-Activated LG enV2

My son lost my Samsung Intensity II about a week ago. Before I activated my old LG enV2 I went online and ran the Backup Assistant on the Samsung. Since then, I have periodically received the following message on the LG:
Backup Assistant has encountered an account configuration error. To reconnect this device to the service, please delete Backup Assistant from the phone and download it again from Get It Now, then install. Log into your account for more info - www.verizonwirelss.com/backupassistant.
From scanning these forums, I understand that this phone is one that is no longer supported by Backup Assistant. So how do I get rid of the reminder messages coming from Verizon?
Also, can I see the backup files on my PC so that I can manually enter my contacts into my old LG?

I've now found where I can see the contacts online. However, I have a family plan and the Backup Assistant will only let me see the contacts on the primary phone. It does not allow me to see the contacts on my phone. How can I get it to show the contacts for my number?
Finally found out that you MUST have a Verizon Wireless account for EACH phone to access you Backup Assistant Contacts. At least I can now see my contacts and can manually update them. TG this isn't a corporate phone with a ton of contacts!

Backup Assistant Plus on Motorola Razr HD won't stop attempting to sync

How do I get Backup Assistant Plus to stop attempting to sync? I've googled this and found it to be a common question, but none of the solutions posted there have resolved the problem that when my phone has been in standby for a few hours (or possibly its when I'm moving around into and out of WiFi coverage) and I wake it up, it attempts a Sync and fails.
I never used to have this problem, but for whatever reason, at one point I attempted to set up Backup Assistant Plus, decided I didn't like/need it, and attempted to turn it off. This has been happening ever since and I'm really tired of having to dismiss the sync attempt page.
In Settings->Apps->All->Backup Assistant Plus and Settings->Apps->All->Backup Assistant+ Contacts, the Disable, Clear Data, Clear Cache, and Clear Defaults buttons are greyed out. Force Stop doesn't seem to help.
I went to the My Verizon page and removed Backup Assistant Plus from my account. Still no help.
One of the suggestions I found from Google was that perhaps one needed to disable backup assistant plus on the phone first before disabling it on My Verizon. Only problem there was that I couldn't find how to disable it on the phone.
I've been putting up with this for nearly a year and I'm sick of it. Any help?
Thanks.

BlueNGray
We definitely want to resolve this syncing error for you! One year is a long time to be dealing with this trouble on your Droid RAZR.
What is the exact error message you get? Have you tried to Master Reset your device to resolve? http://vz.to/1gJSQ9v Which software version is running on your device? http://vz.to/QrySZX
RuthW_VZW
Follow us on twitter @VZWSupport

Backup assistant contacts groups

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