Backup assistant issue for iPhone4

Unfortunately, the Backup Assistant keeps duplicating (3-5x) contacts and it takes way too long to delete each contact. I deleted all the duplicates online through the vzw website and tried to run the back up to sync with the changes I made online. However, when I run the app it's telling me it's backing up 1400+ contacts! What's going on with this app? And why can't I 'Sync' from the website? (it tells me 'sync' is not compatible with my phone). Please help!

Good morning SH050107.
Who likes having the same contacts in their phone 3-5 times? Especially when it uses up so much of your memory that you could use for other things. I'm sorry you're having this problem. Let's get this taken care of! When did you notice this start happening? How long have you had your iPhone 4? Please try deleting the application from your phone, then restart the phone, and then turn back on and re-download Backup Assistant. Let's see if this helps. Please keep us posted.
Thank you,
VanessaS_VZW
Follow us on Twitter @VZWSupport

Similar Messages

Backup Assistant issue

Yes,Yes,Yes
Please see my posts under the user name T2G3
I have been given many different answers by Verizon online support, verbally by customer service, and by my local store... none of which have fixed the issue.
1) I was told to uninstall then reinstall backup assistant only to be told by my local Verizon store that factory installed software can't be uninstalled.
2) I was told to take my phone to BestBuy to have it reflashed (even though I bought the phone directly from my local Verizon store. BestBuy told me they can only reflash Samsung products.
3) I was told to go to the Backup assistant app under options and dial *73738# to reset BackUp assistant
4) Finally I was told to go thru the process of restoring my phone to facory settings in case I had corrupted software.... but this phone has done this since day 1 when it was taken out of the box and activated by store employees... so how is a restore to the phone's original state going to help???
Maybe if enough of us complain, they won't be able to continue to give piecemeal advice that is unhelpful.....
My phone is the LG Cosmos3

Simkee wrote:
So, I just got a replacement of my Samsung Reality in and I downloaded backup assistant on it. Unfortunately, while the backup assistant is downloaded properly, it will not open on my phone. I has no problem using it on my previous reality, but this one will not work. So, I went online and tried to sync my contacts with my phone, and it's been "syncing" for 20 minutes. This is ridiculous, why isn't it working properly? I have never had this issue before.
Hi Simkee,
I trust that the Backup Assistant issue outlined on your post has been resolved by now. Please keep in mind that some times a bad installation may cause the application to fail. Removing and re-installing application may resolve the issue. If you're still experiencing issues with Backup Assistant please delete application from your phone, power phone off and on, and then re-install the application.

Backup assistant Issue... Be Aware!!!!!

I've had the Droid X for about a month now.. I was able to sync my contacts for the first week with backup assistant. I tried to back up my contacts again with B.U.A. but it wouldnt do anything. I called verizon and told them the situation.
Apparently you have to UPDATE your contacts on GMAIL or any synced email account to your phone. Verizons still to this day having issues with B.u.a.
I have to use GMAIL for my contacts. It'll still attempt to connect to backup, but it fails everytime. It only says 14 are synced out of 200.
HOPE THIS HELPS FOR EVERYONE WITH A DROID HAVING ISSUES!!!!

HappyJackDaddy wrote:
Here. I posted the information below on a similar thread, but I think it will help you:
Seems to me that there are "Phone Contacts" and "Google" contacts. If you open up a contact on your phone, tap on Linked Profiles and you'll see whether the contact is a Google contact, a Phone Contact, or both. The contacts that you enter on your phone itself are both. The contacts that you enter online while in your Gmail account are Google contacts only. If you want all your contacts to be backed up to both Google and Backup Assistant, they have to either all be entered manually on your phone or they have to have gotten to your phone in the first place from Backup Assistant. That's because Backup Assistant only backs up Phone contacts, and Google only backs up Google contacts. If a contact is both, it'll be backed up in both places. Sounds like your contacts are backed up at Google because that's where you entered them (or imported them to) in the first place. My advice, if you want them to also be in Backup Assistant, would be to export a CSV file from Gmail and then import that file into Backup Assistant. At least I think you should be able to do that. Hopefully that won't double your contacts! I had the opposite problem. When I got the Droid X I had all contacts from my old phone on BA and they were pulled down to my Droid X, and I wondered why they wouldn't sync and show up on their own in Gmail. I finally exported a CSV from BA and imported it to Google. I was worried it would double my contacts, but it didn't. Worked great, so I'm thinking it should work fine in the opposite direction too.
Very nice info posted here. Thank you.

Backup Assistant issues

When I try to use ba it asks me to enter my pin, I do and I get a message its the wrong pin, it prompts "Press #" if I forgot my pin. I do that and the pin it shows is the pin I entered and the circle continues. I've looked everywhere to change the pin to no avail (thought changing the pin would get the program unstuck from the loop.
Any other suggestions?
<Post branched to a new discussion for more exposure.>
Message was edited by: Verizon Moderator

Hey pez04. The backup assistant is my favorite application. I am clumsy when it comes to remembering numbers. I am sorry for the issues that you are having with the application, but I am confident that we can resolve it.
It sounds like you just need to perform a rest on the application itself. To reset backup assistant follow the steps below:
1. From the home screen, select apps
2. Select settings
3. Select Apps
4. From the all tab, select an application
5. Select Force Stop
6. Select OK
7. Select Clear data
8. Select OK
Go ahead and try this for me pez04 and update us with results.
NickB_VZW
VZWSupport
Follow us on Twitter @VZWSupport.

Other Backup Assistant Issue

I have a 3 yr old LG Chocolat. I was using Backup Assistant just fine until recently. I needed to retrieve my list of contacts on line and print them and i can't get them. The website keeps telling me I need to download the program (but i've had it for 3 years!) I even did another backup yesterday and it tells me it was successful (on my phone at least).
Anyone know why i can't get my contacts online? Or have had this problem before? I know my phone is old but this shouldn't stop working!

This happened to me too - been using BA for years and suddenly I don't have it? But my phone said backup was successful....
What I had to do was delete BA from the phone, redownload and reinstall it. I did this while on my landline with CS--once I did that, it somehow got reconnected with my online data and all is well again.

Backup Assistant issues?!? Deletes contacts from phone.

I love the fact that myverizon backs up all of the contact data from my phone, however since I have noticed recently that whenever my backup assistant backs up data it moves all of my contacts from my phone to the trash. I am able to get them back by removing them from the trash when I log into a computer. Is this happening to anyone else or is it a setting i have wrong somewhere? It removes the contacts from my phone and sends them to the trash on the cloud. Any way I can prevent this? its getting very frustrating when I wake up with no contacts. I have a Droid M, any suggestions would be helpful. I really don't want to have to switch providers again.

Don't use the Verizon backup option. Use the Google sync to backup your contacts.

Updating issues for IPHONE4!!!!!

Ok so i finally got around to update my iphone 4 to the newest software and well it keeps freezing on me while updating, on itunes it states its on step 2 of syncing my iphone but yet on my iphone it cant get passed the logo apple and the bar underneath it hasnt moved its on the last bit of it!!! HELP!!! IVE RESTARTED IT TWICE IT GOES BACK TO FREEZING AT THE EXACT SAME SPOT!!! WHAT AM I SUPPOSE TO DO!!!!!! HELP ME PLEASE

Just to rule out any conflicts, temporarily disable any anti-virus or firewall software on the computer.
Also, if this has not been done already, select the download only option. This will stop the repeated attempts to download the iOS each time the update is attempted.

Forgot my pin number for Backup Assistant

It has been quite a while since I downloaded the backup assistant app for my Samsung Gusto mobile phone and I have forgotten my PIN number and I am unable to retrieve it by pressing the # sign as directed....Nothing happens and every time I open my phone it says invalid pin number. It is very frustrating. Can anyone help?
Thanks, Mike.

Can't be more specific than what I gave ya, sorry. For the Backup Assistant accounts that I have, if I log into those lines' MyVerizon accounts and click Manage Contacts, I see a gray View PIN button in the upper right-hand corner. When I click on that, I get a pop-up with the PIN number. You may have to contact Customer Service and see if they can figure it out; good luck.

How to stop Backup Assistant +

Galaxy S3 running Android 4.4.2
I want to permanently stop or uninstall this program. But so far, I have only been able to use the "force stop" in application manager Eventually, it trys again only to fail. I'd just as soon uninstall it, but I'm not given that choice. The issue only started about a week ago.

You can disable Backup Assistant (one of the 3 flavors) but some things you can do
1) change all of your contacts to Google (make sure they are google first here)
2) Call Verizon and change the pin to your Backup Assistant
3) FDR your phone
4) reset up your phone but when you get to the Backup Assistant setup, Skip it
5) Log into Google (gmail) your contacts will show up on your phone
Now that his is done DISABLE any and all bloatware on your phone including MyVerizon, VZ Navigator etc... One of the 3 versions of Backup Assistant will let you disable it. also look for Services that run Backup Assistant such as NewBayService (possibly NewBAService) and also google Backup assistant services for your phone then disable those.
Backup Assistant is one of the worst forms of Malware you can find and to top it off it doesn't work even marginally and I would avoid it like anything bad

Activating Backup Assistant

I am trying to activate the backup assistant. Have the app on my iPhone 4s. rec'd an access code from Verizon but every time I y=use it I get an error message. Have been trying to initiate a live chat with service rep but all roads lead to nowhere. The Verizon home page is not user friendly at all. Anyone have a solution???

Hello sled,
Help is just a post away my friend. It will be my pleasure to assist in getting Backup Assistant activated for you. May I ask are you able to access the web on your iPhone 4S without any issues? Also, have you used Backup Assistant before, whether on this device or a previous device? I would suggest removing the app, reset the network settings, reboot the device, re-download the app, and attempt the setup again. For steps on how to reset network settings, here's a link for you.
http://vz.to/19OMzKU
Let me know the results, just in case more assistance is needed.
Thank you...
ArnettH_VZW
Follow us on Twitter @VZWSupport

Backup Assistant Website Down?

I've been trying to access the Backup Assistant website for the last several days to restore a media file and a contact from the backup (which is working from our phones), but when I sign into the website it hangs on the spinning swirl screen (Please Wait a Few Moments while we process your request) and never gets anywhere. Is the site down? Am I alone? The same thing happens when we sign in for different accounts from different computers and different browsers. Any guidance is appreciated.

We want you to fully enjoy the convenience of Backup Assistant RoxFan2007! Are you still having difficulties? We're not reporting known issues with the website. Have you tried accessing Backup Assistant via your My Verizon account versus going directly to the website? Have you tried to restore the media file and contact on the phone?
Sincerely,
JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

Backup Assistant - (1 account, 4 phones of which 2 are smartphones with two backup assistants)

My husband and I each have a smart phone on one account. I have backup assistant and he has backup assistant. When I log into the verizon account online and click on the menu bar above 'My Services' then Back up assistant, it only shows my husband's backup assistant as his phone is the primary number on the account. Now, I have backup assistant and have sync'd my information and it has gone through successfully. Why can I not see my backup assistant contacts on the website? Why isn't there an option to select my different phone number (which is not the primary one) and see my backup assistant contacts? What if we wanted to sync all 4 of the phones on our account and wanted to see each backup assistant listing for each?
Please advise if there is a setting I may be missing or if this feature is/isn't available yet and if not, when will this be available as this is a necessary and required function for each phone number to see their backup listing under backup assistant.
Thank you,

TinTopeka wrote:
I am wondering about this as well....I didn't see anything posted here since Nov. Did anyone figure this out? My son lost his phone....I suspended it...reconnected it with a different (my old) phone....and now can't get his contacts (we each had backup assistant) , only my contacts to show up on "his" phone. I don't want him to have access to my numbers...but it appears to be the phone numbers that were stored in the phone when I used that phone.
You'll need to delete the Backup assistant app from the phone, and then reinstall it as a new copy with the phone activated with HIS number; then it will restore or sync back HIS contacts. (If all goes as it shouls; as budone said earlier in this thread, Backup Assistant has been having problems for weeks, if not months, and it may not work as it should.
Good luck!

Backup Assistant - I am posting as a new item as this issue is shown as resolved and it is not.

I just got my second LG Cosmo 2 phone device and am having the same problem noted by others. I was told by a customer service rep to take my first phone back to a local store and exchange as the backup assistant problem I am having will be resolved. Well it did not resolve...read on. The first time I go to use the phone in the morning Backup Assistant is checking if changes to my directory have occurred. You have to unlock the phone to let it complete or you hit end to cancel the update. I have worked with customer service to fix the problem with no success. We have deleted backup assistant, which apparently re-installs automatically when you access "Apps". One customer service agent told me to change my schedule from midnight to some other time in the day as sometimes the Verizon systems are not available from midnight to 6 am. I am totally frustrated with this annoying issue every morning and especially if you are in a hurry to answer or make a call. Seems to me the backup assistant application could have a schedule option of "off" or "manual" so that this problem goes away. Let the phone user determine how they want to manage their directory backups. I've been in the software business for over 30 years and backup assistant is just poorly designed and it is proven by the numerous complaints similar to mine. It would be so simple to fix with a software update and stop a lot of wasted time in this forum or unnecessary calls to customer reps. It anyone has a solution please let me know. Thank you much.

Hi gmeyerco,
I know how frustrating it can be to have Backup Assistant connect randomly. The next step I would take would be to uninstall the application and reinstall it. Please follow these steps to uninstall/reinstall:
To Uninstall:
Press Menu
PressMediaCenter
Press Browse and Download
Highlight Backup Assistant
Choose options on the bottom left
Choose Cancel Subscription
To Reinstall:
Press Menu
PressMediaCenter
Press Browse and Download
Press Backup Assistant
Choose Free Subscription
Then follow the steps for installation and set up.
I am certain this step will resolve your issue, please reach out to us if the steps do not resolve your concern and we will certainly continue with trouble shooting.
Thanks,

Why is Verizon support for Backup Assistant so limited?

Folks, I have wasted a whole day looking for a solution to this problem. Perhaps this posting will save someone from wasting their time.
After over an hour on the phone with two customer support people and a wasted hour at the local Verizon corporate store, and endless hours searching for an answer online, I am at a dead end. There are hundreds of reports in these forums about problems with Backup Assistant (BA). There are instructions on the Verizon website that indicate BA will work if you follow the steps. It just ain't so. Seems to me all Verizon cares about is selling the latest and greatest smart phones.
Here's the story. Backup Assistant was working on an LG VX6100. It is a tedious program, but at least contacts could be backed up when it worked.
Today I transferred the 6100 to a new number for a family member, and activated an LG VX8300 for myself. The first phone customer support person directed me through the same steps numerous times and just couldn't believe that the menu options they spoke of were NOT on the phone. I was finally turned over to a second customer support person who directed me through exactly the same futile steps. I read them the same error message over and over again. It was: "Unable to retrieve catalog. Please try again later (3332)." Then I was directed to go to a Verizon store in town for help. Another useless venture. I brought along the following instructions which I found in one of the forums here:
https://community.verizonwireless.com/message/826595#826595
Correct Answer Re: VX8300 "No Application" Message, also an Error (3332)
SuzyQ CommunityLeader
SuzyQ Feb 29, 2012 8:42 AM (in response to Grove)
This response several months ago from MikeS_VZW - there IS a fix but as rep may have to look to find it -
We hear your! I have posted several things about not being able to access the Get It Now catalog on some older devices. Before, there was no way to get your access back to the catalog. You had to upgrade to a new device if you did not access the catalog between September and March 25, 2011. There has been a lot of feedback about not being able to access the catalog, so we made it possible to get it back.
Here's what you need to do to get your Get It Now access back on your older phone:
1) Ensure you are able to access other data on your phone (go to settings & tools> My Verizon or My Account) this does not charge megabytes, but does connect to data. This will ensure other data is working.
2) Make sure you don't have blocks on your line that is preventing you from accessing the Get It Now catalog (app blocks, etc.)
3) Take it into any Verizon Wireless corporate store (authorized dealers/premium retailers will probably not have this ability).
4) Explain your issue to them. If you are getting error 3332 when you bring up Get It Now, let them know.
5) A representative will plug your phone into a computer and flash the certificate/update onto your phone (we have articles in our information database to walk them through that if it's their first time.
6) Enjoy having access to your Get It Now catalog again!
This is new information. Before, the only option was to get a different phone. I know this sounds cheezy, but we do hear you. Lots of feedback came about due to this change, and although we tried to be proactive as possible to alert the affected users, there were some that fell through the cracks. Feel free to PM me or call customer service at 800-922-0204 for further information about this.
Good luck! And note it specifies CORPORATE STORE - that may be why you weren't getting anywhere before. Use the Store Locator (top right of your screen) to make sure you are dealing with a corporate rather than "authorized reseller".
The store clerk read it. After dinking around with the phone for 15 minutes he said he thought a software update for the LG VX8300 might help. He took it in the secret back room, and came out a few minutes later and said that they didn't have the latest version because the IT people hadn't made it available to them and probably wouldn't because the phone was an older phone. Apparently anything older than 4 years is ancient in Verizon's eyes. He suggested I might be able to get it directly from LG. He also said I could bring in the VX6100 and maybe they could transfer the contacts directly from it to the VX8300 if they could find a cable. However, that still leaves me with no Backup Assistant. That was that.
LG does indeed have updates available online, but it requires a special LG USB cable which I do not have. For instructions visit
http://www.howardforums.com/showthread.php/985182-Tutorial-VX8300-How-to-upgrade-downgrade-your-firmware-W-Pics
http://www.lg.com/us/support-mobile/lg-VX8300
Ideas, anyone?
This whole ordeal does not make me want to commit to a 2-year contract that comes along with new equipment.

I noticed that you posted this a couple of months ago... I just activated an old VX8300 as well and am having the same error messages. Did you have any luck getting it figured out?
I agree with you as well. I am getting married in June and do not want to upgrade to any kind of data plan for 2 years and after we get married we're switching to Sprint, not this Verizon garbage with the worst customer service that only cares about screwing people over in this terrible economy. (Sorry, enough ranting from me, just curious if you ever got it fixed? Thanks!)

Status of Backup Assistant for Contact Information

Can some one tell me (preferably a Verizon technical resource) the status of Backup Assistant for Contact Information?
I upgraded to a new phone a few weeks ago, and when searching MyVerizon saw the availability of the "free" contact backup capability...     It is not really free for me, because I don't have a data/text plan, so I had to pay for the app download and sync text transfer.    I figured it would be worth a few dollars to have the backup capability and ability to enter data from a keyboard instead of the numeric pad (I have a flip phone without a qwerty keyboard).     The sync import of my phone's contact list worked fine, and I spent quite a bit of time updating addresses online...   However, the changes online were not exported back to my phone, so my work added no value me.
I attempted to wait a few days to see if a regular update would resolve the problem...   Tried making a few updates today--the web application seemed buggier than a few weeks ago... If I tried to input more that a one field, it refused to save the contact.   I could update by doing small updates and saving, but this was painful...   Tried several times to update the ICE contacts--they would appear to be OK, but after a save the changes were lost...
Tried reading documentation to see if there was an explanation of how to download changes made online to phone...     Could find nothing other than instructions to download to a "new" phone...
Came to the forum to see if there was a message here that would help me...   I was very disappointed to see that the Backup Assistant has apparently been "broken" for several weeks with no apparent resolution timeframe available.
As an IT guy, I was appalled that Verizon does not have anything on the web site that warns users that there is a problem with the site and gives an approximate resolution time for the problem.    This is always a priority for my group--make the users aware of the problem and give them status on resolution progress. Verizon's lack of information has let me waste time and money trying to work with an application that is known to be broken.
Key questions for me:
1) Can the cost of downloading backup assistant and the syncing be refunded to me?   (The service to date has only provides me with a frustrating online update experience with no benefit to me on my phone.)
2) When will the site be functioning with normal capability?
3) What is normal function?   Are the problems that I have had with updates due to the problem discussed in other posts or are they standard features of buggy code?
4) If the application were working normally, how would one do updates online and have those updates exported back to the phone?

BillW wrote:
Can some one tell me (preferably a Verizon technical resource) the status of Backup Assistant for Contact Information? I doubt you will get anything but the "canned" response from the employees and techies....we are aware of a problem and have no estimated time of resolution.
I upgraded to a new phone a few weeks ago, and when searching MyVerizon saw the availability of the "free" contact backup capability...     It is not really free for me, because I don't have a data/text plan, so I had to pay for the app download and sync text transfer.   Yeah, I hear that. $1.99.... I figured it would be worth a few dollars to have the backup capability and ability to enter data from a keyboard instead of the numeric pad (I have a flip phone without a qwerty keyboard).     The sync import of my phone's contact list worked fine, and I spent quite a bit of time updating addresses online...   However, the changes online were not exported back to my phone, so my work added no value me. That's where the current issue is - syncing online changes back to the phone.
I attempted to wait a few days to see if a regular update would resolve the problem...   Tried making a few updates today--the web application seemed buggier than a few weeks ago... If I tried to input more that a one field, it refused to save the contact.   I could update by doing small updates and saving, but this was painful...   Tried several times to update the ICE contacts--they would appear to be OK, but after a save the changes were lost...
Tried reading documentation to see if there was an explanation of how to download changes made online to phone...     Could find nothing other than instructions to download to a "new" phone... The "sync" with the online system is supposed to happen automatically. I set the option on my phone (go to BA on the phone, Options >> Set Schedule. I have mine set to late night.) It is supposed to connect to your online backup and sync any changes. Mine shows last back up at 10 days ago, and I am not inclined to hit the "back up NOW" option as that is what seems to be causing loss of contacts form the phone.
Came to the forum to see if there was a message here that would help me...   I was very disappointed to see that the Backup Assistant has apparently been "broken" for several weeks with no apparent resolution timeframe available.
As an IT guy, I was appalled that Verizon does not have anything on the web site that warns users that there is a problem with the site and gives an approximate resolution time for the problem.    This is always a priority for my group--make the users aware of the problem and give them status on resolution progress. Verizon's lack of information has let me waste time and money trying to work with an application that is known to be broken.
Key questions for me:
1) Can the cost of downloading backup assistant and the syncing be refunded to me? Once the app is downloaded, there is no data charge for the syncing... and I doubt you will get the refund of the $1.99. (The service to date has only provides me with a frustrating online update experience with no benefit to me on my phone.)
2) When will the site be functioning with normal capability? No clue...
3) What is normal function?   Are the problems that I have had with updates due to the problem discussed in other posts or are they standard features of buggy code? It has worked as you expect it would, for me, in the past. I have used it for years, actually, and been pleased, and recommended it to others. The recent debacle is very disappointing.
4) If the application were working normally, how would one do updates online and have those updates exported back to the phone? Normally, it would be automatically synced to your phone when you log out of the online service, and then a daily backup from your phone to the website would occur on the schedule you set.
I am not a Verizon employee, I am simply a customer, satisfied for the most part with my service, and I like to help others. This recent BA mess is not fun....and I hope it gets resolved very soon.

Backup assistant issue for iPhone4

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