Backup Assistant no longer accessable from PC

New Verizon Samsung basic phone with same number but the old contract account was closed and a new prepaid account set up. Now Backup Assistant cannot be reached from a PC. I know the old contacts list still exists because I was able to download it from the new phone. Many phone calls to tech and a wild goose chase to a Verizon store has not figured it out. We tried deleting the phone registration and re-setting it up with no effect. From a PC when I click on "Contacts" it takes me to a set up page for "Cloud" which isn't usable with dumb phones and trying to start the sign up procedure just produces an error message.
I have another basic phone on prepaid for which the Backup Assistant works fine with the PC so it is just a problem with this one phone.

That is quite the mystery, GaryEvans. But I'm a pretty good sleuth. What model Samsung phone are you using? When you switched from your postpay to prepay account, did you reset your Backup Assistant account on your phone? Are the contacts you're looking for online still on your phone directly? If your contacts are on your phone, you most likely just need to reset Backup Assistant on the phone so a fresh backup can be performed and synced with your prepay account. If you can, try to delete Backup Assistant:
1 Open the Media Center menu.
2 Depending on device, select Browse and Download or Tools On The Go.
3 Scroll to the Backup Assistant app.
4 Press the Right Soft Key for Options.
5 Select Erase, Delete, or Cancel Subscription.
Once the app is erased, re-download Backup Assistant from Media Center and complete setup. If you don't see the options in step 5, it may be that the app was preloaded on your phone. Here's the alternate method to reset it:
1 Open Backup Assistant from the Media Center menu.
2 Open the Help screen either by pressing the Left Soft Key or by accessing the Options menu and then selecting Help.
3 From the Help screen, dial *73738#.
Note: The Backup Assistant app should close, and the client will now be able to reset.
Jennifer_VZW
Please follow us on twitter @VZWSupport

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Dennis give this a Suggestion a Try: Instead of using B A try using Google as i Mentioned in my Post above this One..
Here are the Instruction For Doing this Procedure: These Instructions an Credit goes to Mr. Wildman with thanks B33
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phonephace wrote:
It appears that my contact list as found in Backup Assistant is totally separate from my address book as found on the Send a Text Message page.
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Yes,Yes,Yes
Please see my posts under the user name T2G3
I have been given many different answers by Verizon online support, verbally by customer service, and by my local store... none of which have fixed the issue.
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Simkee wrote:
So, I just got a replacement of my Samsung Reality in and I downloaded backup assistant on it. Unfortunately, while the backup assistant is downloaded properly, it will not open on my phone. I has no problem using it on my previous reality, but this one will not work. So, I went online and tried to sync my contacts with my phone, and it's been "syncing" for 20 minutes. This is ridiculous, why isn't it working properly? I have never had this issue before.
Hi Simkee,
I trust that the Backup Assistant issue outlined on your post has been resolved by now. Please keep in mind that some times a bad installation may cause the application to fail. Removing and re-installing application may resolve the issue. If you're still experiencing issues with Backup Assistant please delete application from your phone, power phone off and on, and then re-install the application.

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Follow us on Twitter at www.Twitter.com/vzwsupport

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