Backup Assistant not compatible with Droid Razr M
I'm trying to backup my photos, etc. and went to the apps section on Verizon's website to get the Backup Assistant Plus. It says "not compatible your device, choose another to send to." I tried the regular Backup Assistant with the same result. What am I supposed to use to backup my data? My phone is being replaced on Tuesday so it's critical that I get everything backed up now!!!
Thanks. It sounds a little complicated but I think I can figure it out. Will that also capture my e-books from Kindle, Nook, Google Play Books and Aldiko Book Reader? If not, how do I make sure I get those?
I used Explorer to copy every single file and folder that was in the Internal & External storage onto my computer hard drive (before I got your message) but I'm not sure how that will work to get it onto the new phone. My plan was to just reverse the process but I'm worried that may end up causing more problems than if I just found a way to copy what I actually needed.
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Leopard TM backups are NOT compatible with Snow Leopard
I just discovered while upgrading to Snow Leopard that Time Machine backups made in Leopard are not compatible with Snow Leopard at this time. So, for those of you who are considering upgrading to Snow Leopard using your TM backups to restore your data, the TM backup will not be recognised by Snow Leopard.
I called Apple Care to check this when I went to restore my data as I had done an Erase and Install, and they confirmed that I would have to either:
a) use the data on my TM drive as any other data only backup, or
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For infoScott in MD wrote:
Incidentally, yes, the "package" file is the in.Progress file. It seems to have the incremental updates, since it's a real big file, and has very recent entries. Again the last set of timestamped folders (i.e. a full backup) was over a year ago.
No, something's very wrong. All (completed) TM backups are the same.
Inside the Backups.backupdb folder should be a single folder with your computer name; inside that should be a series of folders with the date & time of each remaining backup, plus the Latest folder which is an alias to the most recent of the date & time folders, except an "in.Progress" folder.
The "in.Progress" folder is an incomplete (failed or cancelled) backup, and is ignored in all TM displays, since it's unusable.
In any event I have not deleted or changed any of the files. Also the stuff in the "Latest" folder is over a year old. But I've had TM running the whole time.
So does that mean (I'm hoping) that my recent stuff will be recovered from the inProgress file if I can ever get this working? Or does it mean I'm screwed anyways, because the best I can get is the files from the Latest or most recent timestamped folder (again, both a year back).
First, run +*Repair Disk+* again (and again) until it either fixes all the errors or can't fix any more. If it can't fix any more, it's barely possible a heavy-duty 3rd-party app such as +DiskWarrior 4.2+ can (it's about $100).
Let's see if DU can fix it on a second pass. Hopefully it will, and the problem was preventing the more recent backups from appearing. -
ICloud mail not syncing with Droid RAZR
On July 24th, 2012 iCloud mail stopped syncronizing with my Droid RAZR. My wife and I have identical phones, and have currently active and functional iCloud accounts on Mac. Both of our phones had functional email syncronization before AND AFTER ICS updates. No new dowloands or settings changes have occured. I have ensured that we are using the correct manual settings [email protected], PW, imap settings mail.mac.com, port 993, SSL
I have tried using imap.mail.me.com and that does not work either. I tried the p07- prefix, and that too does not work. The only error it providfes is that it cannot connect to the server, and no other information is provided.
I was on with verizon support, apple support, and motorola support and no one knows what has happened or has any solution.
Have others encountered this problem recently? I have seen postings from last year on this, but nothing recently.
If others have solutions, please post.
ThanksI had the same problem. Took me a long time to figure out but just got it working with Motorola level 2 support. For some reason the settings changed and they are different settings that what I got to work using the K-9 app. Basically, you need to change the incoming and outgoing server settings from what they were! incoming server is imap.mail.me.com. Use port 993, ssl/tls (accept all certificates) and authentication method should be LOGIN. Outgoing settings should be smtp.mac.com with port 587, require sign-in, authentication method is PLAIN
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Hi
When i am trying to restore backup to my iphone, its coming up backup is not compatible with iphone. Please help me restore.
Thanks
MandyFrom the article that the question was posted from:
Error 1611
This error typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, this error may be a hardware issue. If the errors persist on another computer, the device may need service.
Try reading the solutions you find in the future and follow them. -
I tried to restore a backup from a 32 Gig iPhone 4s (That seemed successful) to a 32 Gig iphone 5C and get the message "backup was corrupt or not compatible with the iphone that is being restored" Can anyone assist?
I have the same issue and I KNOW my backup IS good. What happen is when you try to restore your phone apple says something like can I check for new updates and if you choose no, it just takes you back to the restore screen and a loop from then on. If you dont update from you phone then when you back up you will have the 5.0.1 back up and then when you update to 5.1.1 and then try to restore the backup from 5.0.1 it say it EITHER corrupt or incompatible.. It is incompatible and its hard as **** to restore back to 5.0.1. I followed the restore to a T and still getting errors. I lost all text history and have to reset up email. All just because I wanted a 1.2 Gigs of "other" space back.
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BACKUP CORRUPT OR NOT COMPATIBLE WITH IPOD
I have the current version of itunes, but when I go to update my ipod, I am getting an error message that says that it could not back up because the backup was corrupt or not compatible with the ipod. Below that, it says to delete the backup for this ipod and try again. I'm not sure what that means or how I can delete the backup.
Do I want to do a system restore?
I have tried it several times and have restarted my computer to no avail. Any assistance would be greatly appreciated.Hello EmSpitz,
And welcome to Apple Discussions!
Have you tried deleting any previous backups via iTunes Preferences? To do this, head to the Edit drop down menu and choose Preferences. When the window pops up, head over to the Devices tab. Here you will see a section where you can delete previous backups by highlighting a specific backup and choosing *Delete Backup*. Then restart iTunes and try restoring and updating your iPod once again.
If still no luck, double check for other backups via this location on your PC.
Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
http://support.apple.com/kb/ht1766
B-rock -
i am syncing my ipod but it comes up with a error saying itunes could not backup the ipod because the backup was corrupt or not compatible with the ipod, what do i do?
As I said the iTunes program on the computer. You open iTunes on the computer and go to the View menue in the upper rightand then click on preferences. Go to Devices and delete the backup.
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I'm totally frustrated by iTunes and don't know how to solve my problem. Like a lot of people on here I'm not able to sync or back up my iPad2 with my iTunes (version 10.4.1.10). I'm running Win 7 Ultimate 64 bit. My iTunes worked just fine until the 10.4.xx updates came out and since June I've not been able to back up or sync the iPad2.
When I connect and try to sync I get the error message, “iTunes could not back up the iPad because the backup was corrupt or not compatible with the iPad.”
I've deleted all the old backups so there are none on my system. I've deleted iTunes and re-installed the 64bit version several times but it has not made any difference. I've read and followed several suggestions on these boards about how to remove and reinstall everything but none have worked yet. I'm stumped here.I had the exact same thing with my shuffle - same error message saying that it was corrupt so I restored it (wiping everything in the process) and the same message came up as soon as it reloaded. Thank god I didn't try it with my iPod or iPhone first. So many issues with this new version of iTunes!!!!!!!!
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I attempted to upgrade my iPhone 4 to iOS 5.1.1. I selected 'back up' from the phone in the device menu and iTunes confirmed that the phone had been backed up. I then installed iOS 5.1.1 which wiped everything on the phone & now I am getting the error "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored".
I have tried restoring factory settings but iTunes simply will not restore from back up & I'm not sure what else to do!
Any advice would be much appreciated.I have the same issue and I KNOW my backup IS good. What happen is when you try to restore your phone apple says something like can I check for new updates and if you choose no, it just takes you back to the restore screen and a loop from then on. If you dont update from you phone then when you back up you will have the 5.0.1 back up and then when you update to 5.1.1 and then try to restore the backup from 5.0.1 it say it EITHER corrupt or incompatible.. It is incompatible and its hard as **** to restore back to 5.0.1. I followed the restore to a T and still getting errors. I lost all text history and have to reset up email. All just because I wanted a 1.2 Gigs of "other" space back.
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I have the current version of itunes, but when I go to update my ipod, I am getting an error message that says that it could not back up because the backup was corrupt or not compatible with the iPod. This is the first time trying to backup the iPod. I have authorized my computer. Still no luck.
Go to iTunes>Preferences>Devices and select the iPod backjp and click on delete and try again.
Also
- Reboot the computer
- Try another cable
- Try another USB port -
I have recently updated my phone and am attempting to sync it. I got the error message "iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone". I deleted the backup, restarted my computer, and even restored the iPhone, but continue to get the same error message. What do I need to do now?
iTunes places the iPhone backup in the following location. Navigate there & delete everything in the backup folder, but not the folder itself. You will have to turn on "Show All Hidden Files & Folders" to see it:
Mac:~/Library/Application Support/MobileSync/Backup/
Windows XP:\Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Windows Vista and Windows 7:\Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\ -
I recently had to purchase a new iPhone 4S. I backed up my old 4s to my iMac and when I went to restore, I got this message "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored". I just purchased the iPhone 4S today so I know it's not the phone. How can I get my information back?
If it's corrupt, generally it would be lost.
However, there is third-party software out there that can retrieve some of the data, those of which however I could not recommend as I have never done so myself.
Also, if the old 4S was running a more recent software version than the current 4S, that may cause the issue however usually iTunes tells you exactly that.
Good luck in retrieving that information. -
Hi..
While working in India I bought an iphone 4s (with international warranty)
I have synced my old iphone 4...and get this message when trying to sync the new phone.
iTunes could not back up the iPhone because the backup was corrupted or not compatible with the iPhone.
Do I need to buy Lion? Whats up?
Any help?
ThanksI get this issue about once a week on my iPhone 3GS running 4.2.1 (although it's been happening since 4.0 I believe). It starts will the iPhone stalling while backing up. I then end up sliding to cancel on my iPhone. I unplug my iPhone and plug it back in. It looks like it syncs but I then get the error message that you get. Here are my steps to temporarily solve the problem:
1. I curse a little
2. I unplug my phone and quit iTunes
3. Open iTunes and plug my phone back in (sometimes the problem is solved at this point)
4. Curse some more (if the problem persists)
5. Unplug my phone and turn it off. At this point I end up having to do a hard-restart on my phone because it won't shut down (hold the home button and power button at the same time until the screen blips off)
6. Turn the phone back on and try syncing again (50% chance the problem will be "solved" at this point)
7. If I still get the error message I curse one more time and then simply hit "sync" in iTunes. 99% of the time it will be solved in this step. If the issue is still present then I will try once more to restart iTunes, and then if that doesn't work repair disk permissions.
Like I said, I seem to go through this routine every week or so. This week I've had to do it twice already (once yesterday and once today). I've tried restoring my phone using previous backups but the issue still occurs. I think my next step will be to do a full factory restore, which means I'll have to organize my data and apps all over again (like having a new phone). This is a last resort!
I hope this long post helps. -
While trying to update my iPhone 4s I received this "iTunes could not backup the i Phone "Owner's iPhone" because the backup was corrupt or not compatible with the iPhone. Delete the backup for this iPhone, then try again. I have a PC and cannot find the backup in question to delete. Any ideas?
Here are location of your Backup folder(s):
Win7 - C:\Users\<username>\AppData\Roaming\Apple Computer\Mobile Sync\Backup
Vista - C:\Users\<username>\AppData\Roaming\Mobile Sync\Backup
Winxp- C:\Documents and Settings\<username>\Application Data\Apple Computer\Mobile Sync\Backup -
I inadvertently deleted my iPhone backup on my MacBook Pro. I restored iPhone to factory settings and then synced remotely with iCloud. However the error message repeatedly states:
iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone. Delete the backup for this iPhone, then try again.
Any ideas as to how this can be resolved please. Thank you very much.My wife's iPhone 5 would not backup, after upgrading to iOS 8. The "genius" at the Apple store succeeded in DELETING, the only recent backup of her phone so
recovery became more critical.
I followed all the procedures for troubleshooting it, but still it would try to backup and then stop due to an error. We particularly wanted to preserve some game data/history/progress that she'd been working on for years. This game (Dream Fish) would no longer open after the iOS 8 upgrade ... and the phone would not successfully backup, and so we had no confidence that it would restore from an older backup either. I googled for solution and found Phoneview and iFunBox. These apps allow you to see & access data files in the iPhone. Phoneview was too fragile and crashed when copying a file any size.
I found "iFunBox". iFunBox was excellent. I used iFunBox to recover her game data. It allows you to make a copy of data files that reside on the iPhone... and store them as a manual backup on the Mac.
And in the process I found 2 games that caused iFunBox to crash. The 2 games in question were not important enough to try to keep, so I deleted them from the iPhone.
So then, I had a manual backup of the important iPhone data, and had eliminated two game files that apparently had a conflict with iOS 8.
My next Backup attempt was successful. The iPhone with iOS 8 would now backup to both the Mac and to the Cloud.
Next I deleted Dream Fish from the iPhone and downloaded a fresh version from the Cloud. The new Dream Fish with no history opened in iOS 8.
Then I used iFunBox to copy my wife's Dream Fish data history from the Mac back into the new game.
Once the transfer was complete, Dream Fish would now OPEN and all of her progress was there and working like normal.
Hope this helps.
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