Backup Assistant on a phone I purchased from a friend

I liked my Razzle and could not find another in the Verizon store so I purchased my friends Uncles old one he no longer used. There was nothing wrong with it. I transferred my phone number to this phone and can use it and Verizon recognizes it as my phone and I get calls to my phone number.
My problem is trying to transfer my phone #s from my other phone. I backed them up. They are here on the Verizon site BUT when I try to transfer them to my "new" phone I get a box that says "the 3 for this phone has changed. Put in your code and hit ok. I do this but it says I have the wrong code. I do not BUT when I look on the bottom of the screen on my phone it still says the old phone # that use to belong to this phone! How do I get that to change? When I look up my # under phone info, my number it shows my correct #. It is just on this backup page that it will not change from the old number so i am not able to transfer my address book to my new phone. This is really annoying as I have too many #s to just plug them all in again.
Has anyone else had this problem? Does anyone know anything I can do to change the # on my backup so I can download my address book?
Please someone help. I have tried and need these #s Thank you so much!
Marga

Try deleting the backup assistant from the phone and then reboot. Then reinstall backup assistant, and when it asks for a password, tell it you need a new one....but use the same one you have had previously. That tricks the phone into recognizing your account.
If that doesn't work, then send a Direct Message to Verizon Wireless Customer Support for more help, or call customer service (800-922-0204 from a landline or other phone not connected with your account) and they can walk you through getting BUA installed and working on your phone.

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http://support.apple.com/kb/ht5919

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Looking for a suitable answer

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TinTopeka wrote:
I am wondering about this as well....I didn't see anything posted here since Nov. Did anyone figure this out? My son lost his phone....I suspended it...reconnected it with a different (my old) phone....and now can't get his contacts (we each had backup assistant) , only my contacts to show up on "his" phone. I don't want him to have access to my numbers...but it appears to be the phone numbers that were stored in the phone when I used that phone.
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Backup Assistant on a phone I purchased from a friend

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