Backup Assistant Online Access

I installed Backup Assistant on my wife's phone. The app says that her numbers were backed up. I want to use the online assistant and link this to her Gmail account. After logging into my Verizon account, I select her phone and click on Backup Assistant. That gets me to a screen with directions on installing the app on the phone. When I select "Continue," I get ...
Oops! Make sure you've downloaded Backup Assistant to device . You can only view contacts for the number that is currently signed in. If you're trying to access Backup Assistant for other lines on your account, please sign off and sign in with that number.
I am signed in with the correct phone and it is installed. Please help!

JDW123 wrote:
I installed Backup Assistant on my wife's phone. The app says that her numbers were backed up. I want to use the online assistant and link this to her Gmail account. After logging into my Verizon account, I select her phone and click on Backup Assistant. This is where the error is happening - you need to set up a separate account for EACH phone number. Log out of your account, close the browser, then reopen it and go to verizonwireless.com. If you are still logged in to your account, you'll need to clear your cookies and cache and get to the point where you can go to verizonwireless.com and NOT be logged in.
Then click REGISTER, and create an account for your WIFE's phone number, with a different username and password. Once that is done, and you are logged in with HER number, her contacts will be there.
HTH - let me know if you need any more help.
That gets me to a screen with directions on installing the app on the phone. When I select "Continue," I get ...
Oops! Make sure you've downloaded Backup Assistant to device . You can only view contacts for the number that is currently signed in. If you're trying to access Backup Assistant for other lines on your account, please sign off and sign in with that number.
I am signed in with the correct phone and it is installed. Please help!

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Accessing Backup Assistant online

I am having difficulty access Backup Assistant online with my computer..I am trying to manage My Contacts..exactly what procedure do I use with the pc to access My Contacts in Backup Assistant...all previous attempts have led me to a page with instructions on how to download Assistant on iPhones, Blackberry's, etc and will not let me continue... I know they are having issues with Backup Assistant as I am typing this, 8:19 AM, CST, 3-10-2012.
Your input in the matter would be greatly appreciated.. as it is now, Backup Assistant is completely useless to me..
Thanks in advance,
Larry Woller

I have figured out a way to use the SD card and my computer to save and download/upload contacts, pictures, etc without using Backup Assistant.. I am also told by Verizon that there are issues with Backup Assistant as I type, 1:44 PM, CST, 3-10-2012, which is why I am having difficulty access Backup Assistant online with the computer...have things under control, no assistance needed at this time..
Everyone have a wonderful weekend,
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Where is the Backup Assistant online?

I am looking for where I can access the Backup Assistant online - not in the cloud, not using the cellphone.

RJONEZ,
You've reached the right place for assistance with being able to view your contacts online. If you follow the link http://vz.to/1vOL3RM it will take you through the steps on how you can back up and save everything. Under step 5 there is a link that shows you how to view the contacts online. You would have to be signed into your My Verizon account before clicking on the link so that it directs you to the right place. I certainly hope this helps. Keep us posted.
CandiceH_VZW
Follow us on Twitter at @VZWSupport

Phone broken, need to get contacts from backup assistant online but don't know how.

Just broke my phone and i need to get the contacts off it, and last i checked i had backup assistant that should have been saving them. where online do i find them once i log into my verizon account?

I'm terribly sorry to hear about your device, zealot1312. I want to ensure that you're able to review your contact list. I have provided the "How To Use Backup Assistant Guide" here; http://vz.to/1lQod67 . Step 5 will provide steps to print contact information.
YosefT_VZW
Follow us on Twitter @VZWSupport

Is there way to view backup assistant online?

Someone on my plan dropped her phone in water and I guess it's really messed up. She also was dropping Verizon to go to another company and pay the bill themselves. Anyways is there a way to access backup assistant thru my account so I can print out the #s that were on that phone. So then they don't have to ask everyone all over again?

You (or she) would need to log in with HER phone number to access her backed up contacts. Once logged in with her phone number, go to My Verizon, My Device, Backup Contacts. When you are on the screen with her contacts listed (hopefully they are there), follow the steps given in this post:
Re: How can I print the contacts in Backup Assistant?

Backup Assistant: Online or not?

My husband and I recently upgraded our phones, which included Backup Assistant. My phone says "to manage contacts, go to verizonwireless/backupassistant etc.". But when I go there, I find it's only for the primary account holder's phone. Mine is an additional line.
So, why does my phone say to go to the website to manage contacts when it seems I can't do that?

To register so you can sign in to your back up assistance, you will need to visit our website at the link below.
https://wbillpay.verizonwireless.com/vzw/nos/ba_nab/overview_def.jsp

Can I view the contents of Backup Assistant online in my Verizon Wireless account?

I have a Verizon Wireless Backup Assistant enabled on my phone which does a scheduled backup of contacts to VZ Cloud. I would like to know if there is a feature wherein I can manage my address directly on the cloud through the webpages and that would apply to my device in its next scheduled sync.

backup file is meant to be restored to phone when in need, so it is not designed to be viewed in PC. (this is obviously because it contains contacts, calendar items, settings, pictures etc., so there is no simple way to view such diverse data in PC just by double clicking one file open.
You can open the backup file with notepad, but you will se that it is cribble, if you look really carefully and are desperate to find say contacts in the middle of everything, you can scroll and look for that certain data.
If you like to view the contents, you should use Image Store to move pictures, File Manager can do that too(sync gallery to PC) and file manager also syncronises SMS's and contacts to PC in readable format.
You did not describe what you actually are after, so here are just my thoughs.Message Edited by manta on 23-May-2006
07:05 AM
Message Edited by manta on 23-May-2006
07:07 AM

Add multiple contacts to Backup Assistant online

Is it possible to import more than one contact vcard at one time. I want to add several contacts and doing it one at a time is tedious.
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Hi Granny! If you're still working on this project, then I can offer some advice! Yes, you should be able to import all of your contacts en masse, and I can tell you how! First I need to know what program are you importing from, and what program you are trying to export to. Can you help me with that?

Problem Accessing Backup Assistant

I just upgraded to Iphone 5S from a droid, trying to use Backup Assistant to access my contacts but during set up it asks for my number then says I should recieve a text with a code I need to continue, but I never recieve a text, I just upgraded to Iphone
tried several times, same result every time
>> Subject edited for brevity and content moved to body of post <<
Message was edited by: Verizon Moderator

Let's get this issue resolved pronto razor4218! Please ensure that you follow activation steps at this link http://vz.to/1okZ6qg
AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

How can I transfer my contacts to my new iPhone using backup assistant?

Transferring backup assistant to new iPhone

My problem is similar. I upgraded from an old LG phone to an iPhone 4s. I used the backup assistant app, and it seemed successful until I realized that only email addresses were saved as contacts in the new phone. The old phone was not email compatible, so the old contacts are all phone numbers, so NO ZERO NADA phone numbers were moved to the new phone.
Here's where it gets sticky. The old phone has gone missing with all its precious phone numbers. I was going to try to look at the contacts in backup assistant online (even though I had never done any management of contacts online in the past) and see if it still had the phone numbers or if it had magically synced the online version with the email-only contacts.
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Backup Assistant Web address book

I can't find the Backup Assistant Web address book... I follow the FAQ and only get to the info page not my address book... Please help.

Good morning CZimmer45,
Please accept my apologies if it's difficult to find your contacts on backup assistant online at My Verizon. I used to share this same struggle when trying to locate my contacts online. There are two ways to access your contacts online. You can log into your account using the link below, which will direct you right to your contacts.
getbackupnow.com (without the www in front)
Another option is to log into www.verizonwireless.com and highlight My Verizon on the red banner. Under the My Device column, simply select Backup Assistant and you will be redirected to you contacts online.
If you have any questions or concerns then feel free to reply to this message so I can further assist!
Thank you...

Where are my contacts in the Backup Assistant for Droid X????

I have a Motorola Android X2. I want to edit and delete some of my contacts. I get the message that says I cannot from my phone, but have to use the backup assistant online. However, the only contacts that show up online are the contacts I've added after I got my phone. Why are my contracts that were transferred from my old phone not there? I've tried multiple syncing and still only have 9 contacts and of course, the ones I want to change or delete are old ones. I see that you can import contacts, but how do you get a file from the phone to import? Any help would be appreciated.

Did the contacts from old phone get transferred at the store? Sounds like the contacts that you are having isssues with is stored on phone or from a Facebook or Tweeter account. Maybe you can go to phone dialer and select the contact tab / menu / export to get files exported to a cvs file and then copy to pc and import into Google.
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I have an LG Glance , and have been having trouble with Backup Assistant. It used to work great, automatically backing up my contacts every afternoon. For the last year or so, however, every time I have tried to run Backup Assistant it power-cycles. For a while this would happen, then if I immediately went back to Backup Assistant after it re-started it would launch, but it would never accept my PIN. I called Verizon support, they made sure I was using the right PIN (I as), they re-set my PIN (didn't work), and they had me un-install and re-install Backup Assistant (didn't work). Now it power-cycles every time I try to launch Backup Assistant, so I never even get a chance to try my PIN. I have tried to launch Backup Assistant while the phone is plugged in (thinking it might be a power problem), but it did the exact same thing. The contacts in my Backup Assistant online are now almost a year out-of-date, and I'm soon going to be switching phones.
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It sounds like you've done all the troubleshooting you can.
When you reinstall Backup Assistant, and it asks for a PIN, and it won't accept yours - here's something else you can try that HAS worked for me, counter-intuitive as it seems to be. Instead of using your existing PIN, choose the option to set up a NEW PIN - but then, put in your existing PIN anyway. Somehow that re-connects - at least it did for me.
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So I signed up for backup assistant with my new phone. Then proceeded to load in all my old #s on the new phone. I did not use backup assistant like I could have on my old phone because I had already deactivated it. Was in a hurry to get the new one going, and never read the directions all the way.
So now I go to use Backup Assistant online, shouldn't all my contacts be showing up on here? All that is coming up when I did it was the default contacts that are on the phone already. What is going on here? I tried to even add a new contact on my online account then sync it. This made the phone say it had transferred 70 with 0 pending. Nothing different showed up on my online account for some reason.
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I got it working now so I can see my contacts online. But in my phone I had one contact with no # so I edited it in. Now it automatically like put in 2 contact files for the same #. I delete one then it takes the info off the other one so it is just a blank contact. I can't just delete the darn thing and have 1.
Heres an example if that above confuses anyone.
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All in all I just want to have one file for a number and not have it create a 2nd one by itself. UGH!!

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When I try to use backup assistant online to add contacts to groups, it maxes out at 10 and says I have to delete one to make room for another... yet if I add the contact on the phone and sync back, it shows 11 people in the group.
Is there an issue with backup assistant? Am I doing something wrong. Certainly there can't REALLY be a 10 person group limit??
Droid Maxx

SnowRider27,
I know how important it is to be able to sync your contacts to the app and I'm happy to help. The website may have a limit to the amount of groups, depending on several factors. Please clear your cookies, cache and history, then try again on internet explorer. I will need more information about your phone to see if there's a limit. What make and model phone do you have? Do you have backup Assistant or Backup Assistant plus?
AdaS_VZW
Follow us on Twitter at @VZWSupport

Backup Assistant Online Access

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