Backup Assistant question

Somehow, Backup Assistant has placed two entries of all my contacts onto my LG Octane basic phone.
Is there a way to "merge contacts", without hand-deleting all the duplicate entries?
Thanks!

DITTO, this happened to me 2 weeks ago. Ispent Saturday afternoon on the Back-up ***. website going through the 171 entries to delete the duplicates. Too bad we couldn't have a tech write a SQL script to 'delete duplicates'. NOt sure how this happened. I do have an SD micro card and 'maybe' when telling the memory WHERE to store, it got confused.
Not happy with the Backup Assistant storing of Address fields. Somehow, the STATE all defaulted to AK when I live in MASSACHUSETTS. Was this a new field in the file format unknown from the original upload last AUG'11???

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Question about backup assistant app on Iphone 4s

My mom just gave me here Iphone 4s (I came from a dumbphone) and I had backup assistant on my old dumbphone, and my mom had backup assistant on her iphone, they verizon employee told me to wipe the iphone, download backup assistant app and sync so I don't get both her contacts and mine on the phone.
but I was wondering instead, if I could delete all her contacts and then run backup assistant instead of completely wiping the phone, would that work?

If you do have contacts stored on backup assistant, go to backupassistant.vzw.com, select all contacts and export to csv file. Then import contacts to your email account through gmail/yahoo and use itunes to transfer your gmail/yahoo contacts into the iphone. That was the easiest way I could figure out on my own. Should help.
Peace and love.

Question?? Backup Assistant - Going from BlackBerry to Droid

I am going from a BlackBerry Curve to a Droid X. Do I need to use the Backup Assistant or can I connect the information on my Gmail account (Contacts etc) to the Droid X.
I have the BlackBerry Desktop Manager and use this to backup my phone...do I really need to do anything or can I activate my new Droids?
Thanks, Tim

I would think you have your contacts already on your online account. If yes then do this.....
1. Go to Verizon Wireless and log into My Verizon. If you do not already have a My Verizon login and password select the “register” link.
2. On the My Verizon landing page select either “My Contacts” from the account actions on the right side of the page, or the “Contacts” button at the top of the page..
3. Export the .csv file:
a. Select the contacts that you want to export. If you want to export the entire list use "Select All".
b. Select the "Export Contacts" function.
c. Select the option to export contacts in "CV (Outlook)" format.
4. Save the exported .csv file to your computer.
5. Go to mail.google.com and log in. You will need to register for an account if you do not already have one.
6. Select “Contacts” from the menu on the left side of the screen. Once on the contact page select “Import” in the upper right hand corner.
7. Follow system prompts to import your .csv file.
8. Activate your Android device.
9. Sign into your Gmail account on your DROID. Contacts will sync automatically over the air.

How can I restore contacts from Backup Assistant

My contact list has been corrupted. I have been using Backup Assistant for some time and want to restore my contacts from a previous backup.
Verizon seems to have changed BA since the last time I used it and the only function seems to be to take my corrupted contact list from my phone and store it. Any suggestions on recovering my non-corrupted contact list?

Here is a reply from a VW CS regarding the same question a few months back:
Click this link Backup Assistant (sign in) to check if contacts are available. You may sync directly from the site, by simply clicking sync on the right hand side (above contacts).
You may also try to sync by adding your G-mail account to the your device then go to Settings > Accounts & Sync > Ensure Sync is on for G-mail account. You may also select Auto-sync.
For additional information on how to restore contacts, click the link below:
Backup Assistant

Re: Possible to download VZ backup assistant data to Storm

I just got the Blackberry Pearl 8239 flip, and had to find a way to get my messages off of a LG phone with Backup Asst. (I have Verizon). After a lot of research and some mistakes, was able to successfully (more or less) get my info into my phone without having to retype it all. It's not perfect or super fast, but it is easier than manual typing if you have 100+ contacts. Here's what I did:
1. Hopefully you already had Backup assistant, and had your contacts backed up recently.
2. Go to Backup assistant on your computer and click on the "print" icon.
3. Highlight all of your contacts (not the headers), and copy them (cntrl c or the Copy tabon your pull down menu)
4. Open up Excel. (I actually used Open Office Calc--same thing, but Open Source.)
5. Paste your contacts.
6. Clean them up. You may see, as I did, the words "email, work, mobile, etc all over the place. You do not want them there. You amy also see that several numbers are in one column. You want separate columns for each type of information (mobile #, home # etc.) This is also a good time to get rid of numbers for people you really don't need any more. One mistake I made was to keep the first and last names in the same column, so i was unable to separate these at import (well I cold have redone it all, but it was a long day!) I recommend taking the time during this step or you will be editing all of your contacts later as I am!
7. Save file under any name, but with a .csv extension. Ignore any warnings you might get because of changing the extension. If you are worried, save it twice, once under the xml and once under csv.
8. Open Microsoft Outlook. Open File>Import>Other Address Book. Highlight the "Text file, Comma Separated Values" When the window opens, click browse and find your .csv file.
9. Microsoft Outlook will ask you questions about various fields, based on your first contact entry. You need to correctly assign fields for last name, first name, etc.Click Finish. You might want to check out your address book inOutlook just to be sure it's all therethe way you want it--It's easier to delete your address book here and start over than delete all your contacts once they are in your phone.
10. Open the Blackberry Desktop Manager and be sure your phone is connected to it. From the Main Menu, click Synchronize>Syncronization (under Configure).
11.Click on the Synchronization button and check "Address Book," and then click setup. You will be give several options of programs to synchronize with. Choose Outlook (obviously.) The Desktop Manager will download the files, check with you to make sure you really want them and presto (sort of) you are done!
I hope this helps! It really was much simpler than manual typing! Good luck!

tomkaz79 wrote:
hi,
i have a blackberry storm and i went to open the backup assistant program and every time it asks me to enter my pin to restore data. i am trying to save changes to my address book i made on my phone, not restore from my backups. does anybody knoe how to fix this ?
To resolve this issue when you open up Backup Assistant select the # symbol for forgot password. Once you do this then select the # symbol again to set up as a new user. After you do this then select to sync contacts and all of your contacts to your Backup Assistant account.
2nd question - i made changes to the phone numbers listed in my backup online to remove the ( ) and the dashes in my phone numbers since the speed dail numbers won't work the blackberry with ( ) and dashes in the numbers. I make the changes to the numbers, but after i save it they are still there. I am worried that if i run the sync from the backup **bleep**'t website it will throw the () anddashes back into my contavts, which i don'r want. anybody have this issue or would be able to answer my question(s) /
On this option the () and -'s are programmed to be set into the phone numbers of your contacts. The way to get around this when you choose to add a speed dial choose to do it by contact. When you do it this way it will not matter if you have the () and -'s in it. The speed dial will still work correctly.
Hope this helps.

Status of Backup Assistant for Contact Information

Can some one tell me (preferably a Verizon technical resource) the status of Backup Assistant for Contact Information?
I upgraded to a new phone a few weeks ago, and when searching MyVerizon saw the availability of the "free" contact backup capability...     It is not really free for me, because I don't have a data/text plan, so I had to pay for the app download and sync text transfer.    I figured it would be worth a few dollars to have the backup capability and ability to enter data from a keyboard instead of the numeric pad (I have a flip phone without a qwerty keyboard).     The sync import of my phone's contact list worked fine, and I spent quite a bit of time updating addresses online...   However, the changes online were not exported back to my phone, so my work added no value me.
I attempted to wait a few days to see if a regular update would resolve the problem...   Tried making a few updates today--the web application seemed buggier than a few weeks ago... If I tried to input more that a one field, it refused to save the contact.   I could update by doing small updates and saving, but this was painful...   Tried several times to update the ICE contacts--they would appear to be OK, but after a save the changes were lost...
Tried reading documentation to see if there was an explanation of how to download changes made online to phone...     Could find nothing other than instructions to download to a "new" phone...
Came to the forum to see if there was a message here that would help me...   I was very disappointed to see that the Backup Assistant has apparently been "broken" for several weeks with no apparent resolution timeframe available.
As an IT guy, I was appalled that Verizon does not have anything on the web site that warns users that there is a problem with the site and gives an approximate resolution time for the problem.    This is always a priority for my group--make the users aware of the problem and give them status on resolution progress. Verizon's lack of information has let me waste time and money trying to work with an application that is known to be broken.
Key questions for me:
1) Can the cost of downloading backup assistant and the syncing be refunded to me?   (The service to date has only provides me with a frustrating online update experience with no benefit to me on my phone.)
2) When will the site be functioning with normal capability?
3) What is normal function?   Are the problems that I have had with updates due to the problem discussed in other posts or are they standard features of buggy code?
4) If the application were working normally, how would one do updates online and have those updates exported back to the phone?

BillW wrote:
Can some one tell me (preferably a Verizon technical resource) the status of Backup Assistant for Contact Information? I doubt you will get anything but the "canned" response from the employees and techies....we are aware of a problem and have no estimated time of resolution.
I upgraded to a new phone a few weeks ago, and when searching MyVerizon saw the availability of the "free" contact backup capability...     It is not really free for me, because I don't have a data/text plan, so I had to pay for the app download and sync text transfer.   Yeah, I hear that. $1.99.... I figured it would be worth a few dollars to have the backup capability and ability to enter data from a keyboard instead of the numeric pad (I have a flip phone without a qwerty keyboard).     The sync import of my phone's contact list worked fine, and I spent quite a bit of time updating addresses online...   However, the changes online were not exported back to my phone, so my work added no value me. That's where the current issue is - syncing online changes back to the phone.
I attempted to wait a few days to see if a regular update would resolve the problem...   Tried making a few updates today--the web application seemed buggier than a few weeks ago... If I tried to input more that a one field, it refused to save the contact.   I could update by doing small updates and saving, but this was painful...   Tried several times to update the ICE contacts--they would appear to be OK, but after a save the changes were lost...
Tried reading documentation to see if there was an explanation of how to download changes made online to phone...     Could find nothing other than instructions to download to a "new" phone... The "sync" with the online system is supposed to happen automatically. I set the option on my phone (go to BA on the phone, Options >> Set Schedule. I have mine set to late night.) It is supposed to connect to your online backup and sync any changes. Mine shows last back up at 10 days ago, and I am not inclined to hit the "back up NOW" option as that is what seems to be causing loss of contacts form the phone.
Came to the forum to see if there was a message here that would help me...   I was very disappointed to see that the Backup Assistant has apparently been "broken" for several weeks with no apparent resolution timeframe available.
As an IT guy, I was appalled that Verizon does not have anything on the web site that warns users that there is a problem with the site and gives an approximate resolution time for the problem.    This is always a priority for my group--make the users aware of the problem and give them status on resolution progress. Verizon's lack of information has let me waste time and money trying to work with an application that is known to be broken.
Key questions for me:
1) Can the cost of downloading backup assistant and the syncing be refunded to me? Once the app is downloaded, there is no data charge for the syncing... and I doubt you will get the refund of the $1.99. (The service to date has only provides me with a frustrating online update experience with no benefit to me on my phone.)
2) When will the site be functioning with normal capability? No clue...
3) What is normal function?   Are the problems that I have had with updates due to the problem discussed in other posts or are they standard features of buggy code? It has worked as you expect it would, for me, in the past. I have used it for years, actually, and been pleased, and recommended it to others. The recent debacle is very disappointing.
4) If the application were working normally, how would one do updates online and have those updates exported back to the phone? Normally, it would be automatically synced to your phone when you log out of the online service, and then a daily backup from your phone to the website would occur on the schedule you set.
I am not a Verizon employee, I am simply a customer, satisfied for the most part with my service, and I like to help others. This recent BA mess is not fun....and I hope it gets resolved very soon.

How do I get my contacts from backup assistant onto my curve

I have a Blackberry Curve 3G 9330. I need to get my contacts off of Backup Assistant onto my Curve. How do I do that?

KevinNeal, Let's get your contacts restored. The app world has the backup assitant application if you do not already see it on your app page on the device. Let us know if you have any other questions.
sheritah_vzw
Follow us on Twitter
@VZWSupport

Backup Assistant Plus simply doesn't work, how do I disable it?

I have a shiny new Samsung Galaxy S III and when I set up my contacts, I added them as "Phone" entries with the expectation that the Backup Assistant Plus app would allow me to back them up. Except that it doesn't and, from what I've seen online, it is a miserable piece of junk that simply doesn't work for many people.
Soooo....
I sent all my contacts as a big V-card to my Gmail account, sorted things out in Gmail, unjoined them all on the phone, and deleted the Phone entries. Now I only have Gmail contact entries and they synch with no issues.
My only question now is, how do I disable/stop Backup Assistant Plus so that it doesn't constantly give me notifications about how incapable it is? I've tried clearing it's data and forcing it to stop. But it comes back from the dead, like a demonic zombie! It appears the only thing the app can do is resurrect it itself for the sole purpose of notifying me that it will fail to do anything useful.
Any and all help with this issue is greatly appreciated.

greblaws wrote:
I have been trying to disable Backup Assistant Plus since it is a BATTERY and PERFORMANCE HOG! I have a lowly Droid3, and it has been really causing issues.
Your instructions above DO NOT WORK, under Manage Applications I get "Uninstall updates" - I cannot uninstall it. It is a "system application" and I am locked out of that control. GRRRR. Clear data does not do anything for performance.
Even when on wifi, this app's backup of data is slower than TAR in January. Biggest issue is the
The reason the steps to uninstall the app didn't work is because the DROID 3 is running Gingerbread (Android 2.3). The instructions above were for the Samsung Galaxy S III running either ICS (Android 4.0) or Jelly Bean (Android 4.1).
You can however "Clear the Data" for the app and from that point never use the app. The phone will learn to not load it into the RAM in case you ever use it.

LG Enlighten - Backup Assistant Problems?

Every night when my LG Enlighten's Backup Assistant does it's scheduled backup, my phone doesn't lock up when I press the sleep button and every time I hit the "home" button, it doesn't work (it just stays on whatever screen it was on). The only way to get off the screen is by hitting the back button.
This has happened every night for awhile now and the only way to fix it is to shut down the phone and turn in back on.
Is there any possible way to fix this without having to restart my phone every time?

@Rainseclipse that’s not good about your phone. I can help to get this resolved. First, with the phone not locking up, does this only happen when Backup Assistant is backing up? Second, the home button issue, does that happen all the time or only when backing up? Do you have a lot of 3rd party apps on the phone? Have you tried to delete some apps from the phone? Sometimes 3rd party apps can cause adverse functionality on the phone. Please answer these questions so I can help you get this issue resolved. Thanks.
SammuelP_VZW
VZW Support
Follow us on Twitter @VZWSupport

LG Cosmos Touch - Transferred phone, but can't get rid of old user's Backup Assistant

Hello! I'm trying to transfer one of my phones (an LG Cosmos Touch) to someone else (on my account), but I can't get the old user's Backup Assistant information removed. I've tried removing the app so I can download a new copy; it tells me it's removed, but it's still on the list. I've tried syncing the new user's contact list to the phone from the computer, but the phone tells me the number's changed, and if I try running Backup Assistant it still tries to contact the account for the OLD number, not the new. I just reloaded the address book by hand (since there weren't too many numbers yet), but I'd LIKE to be able to run Backup Assistant for the new user of the phone, whom I'm sure will be adding additional contacts. How can I do this if I can't replace the app? Thanks for any help you can provide.

On most devices where you can't remove Backup Assistant, you can do the following to get rid of it.
1) Open up Backup Assistant.
2) Press on help (may be under options).
3) From the help screen type in *73738#.
4) This will remove Backup Assistant and you can just reconfigure it altogether.
I hope this helps someone who is in the same predicament. NO need to master reset the phone to get rid of Backup Assistant. Woohoo!
Any questions, please let us know!

Backup Assistant how to schedule on BB

How do we get BU Assistant to ask to set a schedule for backing up?
On my older LG phone, I had a choice of backing up morning, afternoon, night. I don't see a choice either on the BB or online at the BU assistant web site. It only asks if I want to restore when I click the icon.
Online there is a sync button but I don't know if that does a bu from the cell or only from online to the cell if I do editing online. I clicked the sync button (on my computer) and it's been "syncing" for 15 minutes....
My husband has over 400 contacts (business and personal) and needs a reliable backup assist so knowing the details of when is important.
Otherwise - if I do a backup on the Blackberry software, how do I read it? Or is it only proprietary and does a restore from the software?
So many questions when you do a new type of phone....

I still did not have that menu but my spouse did. So I uninstalled and reinstalled after a new download and it's working. So it was a bad installation the first time.
I am grateful for a forum like this to help and be helped. Thanks...

How do I turn off the notification in Backup Assistant Plus Media?

If you turn on "schedule backup", there is nowhere to select the time of the backup. Setting the time of "Recurring Sync" in Backup Assistant + Contacts has no affect on the time of the backup in Backup Assistant Plus Media. Invariably it runs it a 3 am and then sounds the default notification sound. I can't find any way to stop it except to set the default notification sound to "silent". There are some notifications that I want to hear, so this is not a good solution. Does anyone know how to turn off the notification sound?

timsak,
Great question! We don't want these notfications keeping anybody up late at night and I personally know how what feels; we'll get to the bottom of it. You can access your Backup assistant plus profile on our website and ajust settings there http://vz.to/1mOFxfz and from your phone, adjust the Sound Settings and Backup Assistant Plus Settings by launching your System Settings. If problems persist, please reset the application from your phone http://vz.to/18HfhrM .
AdaS_VZW
Follow us on Twitter at @VZWSupport

Printing contacts trouble and backup confirmation question

I have two questions:
1) I am trying to print all of my Contacts. I go to the page where I can see the long list of contacts, select “All,” click on the Actions dropdown menu and choose “Print,” and then I receive this message: “Something happened while we were trying to print your request. Please give it another try.” I have been trying and retrying several times a day for more than a week. What is wrong?
2) When I was using Backup Assistant, I received a “backup complete” message each morning. Now I am apparently using The Cloud, and I never see a “backup complete” message. Is that the way it is supposed to operate?

AliceinMD,
We'll help with both of these! As Ann154 stated, you can export the contacts to a CSV file and then open them in a spreadsheet to print.
The Cloud is a great improvement over the former Backup Assistant program. What device do you have? If you access the app, and then tap on the two arrows circling each other in the upper corner everything should back up for you. You will then get a notification when a backup needs to complete.
SarahO_VZW
Follow us on Twitter @VZWSupport

Importing contacts into Backup Assistant

VZW told me the only way to import contacts from an old phone is via the Backup Assistant. (I was with another carrier). I have my contacts on my PC in vcf or csv form. I can adapt the csv file to suit any specific format that VSW would have. Not too difficult with a spreadsheet.
I havent found any way to import multiple contacts in a single file, except manually one by one in .vcf format.
When I try to import just two contacts in vcf, they come out mixed up in BA.
I also tried to use the specific VZW BA csv format by exporting as a csv file one of the contacts I imported individually: I opened the exported csv file, which had one contact, duplicated that contact with a small difference in the last name, and tried to import it again. I got the usual warning:
We need complete information to save each imported contact as a new Backup Assistant contact. Please complete all the required fields First Name, Last Name or Company Name, Phone Number or Email Address for the following rows: 2 & 3. All your other contacts will be imported.
Please anybody, let me know if there is a way to import a number of contacts, even if there is a limitation on the number I can do in one import operation. That will always be better than importing hundreds of contacts one by one.

windysun wrote:
VZW told me the only way to import contacts from an old phone is via the Backup Assistant. (I was with another carrier). I have my contacts on my PC in vcf or csv form. I can adapt the csv file to suit any specific format that VSW would have. Not too difficult with a spreadsheet.
I havent found any way to import multiple contacts in a single file, except manually one by one in .vcf format.
When I try to import just two contacts in vcf, they come out mixed up in BA.
I also tried to use the specific VZW BA csv format by exporting as a csv file one of the contacts I imported individually: I opened the exported csv file, which had one contact, duplicated that contact with a small difference in the last name, and tried to import it again. I got the usual warning:
We need complete information to save each imported contact as a new Backup Assistant contact. Please complete all the required fields First Name, Last Name or Company Name, Phone Number or Email Address for the following rows: 2 & 3. All your other contacts will be imported.
Please anybody, let me know if there is a way to import a number of contacts, even if there is a limitation on the number I can do in one import operation. That will always be better than importing hundreds of contacts one by one.
I think that was the error - exporting only ONE - try to export your current contact list. Look at the structure of the csv that gets exported, especially the field delimiters (probably commas) and record separators - this could be line breaks, carriage returns, periods - and this is critical to BA beign able to distinguish one contact record from another.
Once you know the structure and how it separates each record (contact), then you can add the data from your other import list, making sure it follows the same rules; if it uses something else to separate the records, then you'll need to do a search an dreplace for those characters so the structure matches.
Also, the number of fields needs to be the same for each record; if the field is blank then something needs to be put in, like a space, so the right information gets put in the right fields.
Hope this all makes sense....post back with any further questions.

Backup assistant syncing without permission!!!!!

why is backup assistant plus sycning when i have it set not to????????????????

Great question. I see you have it to sync late at night from 12am-6am. The backup now is only if you want to perform a manual backup at anytime. You will need to change the backup sync time to not backup automatically. Keep us posted and let me know if that works.
KinquanaH_VZW
follow us on Twitter @vzwsupport

Backup Assistant question

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