BackUp Assistant replaced with VZ Cloud

When my Z10 was replaced after it totally shut down, my Backup Assistant was replaced with the Verizon Cloud. In VZW's list of supported devices,the only BlackBerry that shows us the Z30! Can I get Backup assistant back?

dinkytree2, I want to make sure that you are able to get all of your contacts back onto the device. I want to clarify, on your Blackberry Z10 do you have the Verizon Cloud on the device? If so, have you tried to run that application to get your contacts back onto the phone. We do support the Z10 with the Verizon Cloud. Please keep me posted.
KevinR_VZW
Follow us on Twitter @VZWSupport

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I am currently using the adobe cloud service and would like to give my granddaughter my original lightroom and photoshop programs. Would do I need to do to remove them from my computer to hers? The lightroom 5 program has been replaced with the cloud ve

I am currently using the adobe cloud service and would like to give my granddaughter my original lightroom and photoshop programs. Would do I need to do to remove them from my computer to hers? The lightroom 5 program has been replaced with the cloud version on my computer.

Follow the steps listed at Transfer an Adobe product license
Lightroom has no activation check so you don't need to do anything to your computer. Your old copy of Photoshop must be deactivated / uninstalled if you haven't already done so.

Backup Assistant/Waiver with conditions

As a new customer of Verizon I am basically satisfied, however I wish to open a discussion of the Backup Assistant service..
I find the concept of this service laudable. What I have an issue with is the conditions for waiver of payment option.
If Verizon wishes to offer a service to its customers for free, why should there be a penalty if one doesn't log on once a month to the website.($1.99 the charge for the service is applied)
Free should be free with no conditions.
Verizon is making a calculated condition knowing that we as consumers will forget to log on and accept $1.99 a cost for our forgetfulness.
This is nonsense in my opinion

dano48 wrote:
Free should be free with no conditions.
Just commenting.
Linux is free, but it has conditions....
#1 No support from most ISPs (if not all ISPs).
To get support, these people use websites with message boards / news servers with news groups / IRC chat...
#2 And with most flavors, the code is "open source". Users can view and modify the code.
However with most licence(s) of the software/programs/files, they should contribute to the open source Community. This can include, giving "credits" / acknowledgement(s) to the other people for the code.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

HT1766 I got my iPhone 5 replaced and had to backup and restore with the cloud, but all my apps started disappearing one by one??

I had backuped my phone before and after I got the iOS7 update. Then, I went to the apple store to change my phone for a new one because my old one had a hardware issue with the camera. It was all going smoothly until I saw each and every one of my apps disappearing one by one...The people at the store told me that it was because I had a bad backup (which could be caused by multiple reasons)??? So we tried doing it three times with different backup times, and this kept on happening. Why is this happening and what do I do to get my apps back, hopefully with the latest backup I had done prior to this disaster???? Please help!!

Morning Vjohara,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/ts1702
Best of luck,
Mario

Phonebook, Backup Assistant and Verizon Cloud always out of sync

I have a very strange problem regarding syncing. Basically, the contacts in my phonebook on my Droid Razr HD, are never in sync with Backup Assistant Plus and the Cloud. My understanding was that if I edit, add or delete a phonebook entry, it would be backed up and kept in sync with Verizon Cloud, which I subscribe to. But that never happens. Entries are in the Cloud, but never in sync with my phonebook. And when I click on a contact in the Cloud, it is always empty. It is though all 3 entities are stand alone products which remain out of communication and out of sync with each other.
Backups take place at schedule intervals, and rarely fail. Yet nothing seems to happen. Reading other posts about the issues people have with syncing, it is clear to me that sync is the problem child of Verizon, and few if any CSRs seem to understand it. If you talk to 5 CSRs, you will get 5 different explanations of how it is supposed to work, and the customer is caught in the middle. I've tried all the usual steps, including Sync All, Sync Now,
In People-->Settings-->Contact Storage-->Contact Storage Accont, the only options available are Backup Assistant Plus (which I've selected) and Google (unselected). Cloud is not even an option and seems to work in a standalone mode. I don't even know why BAP is offered, when Cloud is being used. I thought Cloud was the replacement for BAP? The whole thing is a bit of a mess, honestly, and needs to be re-engineered from top to bottom. In the meantime, would anyone know how I can get these products to work as they should?

Ann154 is correct, use gMail.
The Verizon cloud is not acceptable or functional.    I went through the set up with Verizon and was not able to get backup assist and cloud to do it's job.
I just switched carrier, and from Android, to iPhone, back to android.   The only way to get it all together was to use gmail (which I did not have, but opened free, just for this purpose.)

Cloud App VS Backup Assistant App???

I have the Galaxy S4 phone and want to know if the Cloud App is the same as the Backup Assistant App I had on my old phone. I have gone to the Play Store and can no longer find the Backup Assistant App. Is the CLoud App the newer version???

Hello dctajar. I'm glad to see you are taking advantage of saving your information. Backup Assistant Plus is still available on your phone by going to Settings>Accounts>Backup Assistant Plus. Verizon Cloud is a one stop shop for backing up your information. With Verizon Cloud you have 5 GB of storage space at no cost, and you can store contacts, call logs, text messages, media and documents. With Backup Assistant plus, you are able to backup your contacts and media with 500 MB of free storage space.
AndreaS_VZW
Follow us on Twitter @VZWSupport

Backup Assistant and birthdates not saving correctly

I have been lucky and figured out I needed to have my own sign-in for my phone in order to have Backup Assistant work with a family plan (I'm not the primary). And the first couple of times I tried it I got weird messages. But I hung in there and it paid off and now it works like a charm. Except - I am using it as a total backup for my address book and when I put in birth dates the "day" is saved as one day off. When I discovered it on the first entry I thought it was my mistake - but not all of them. I keep going back in to correct it but it's not holding all of them. What's the problem?

I have one contact, that the same thing occurs. Deleted them, loaded them via the BA site instead of the phone and always a day and a year off.

Accessing Backup Assistant online

I am having difficulty access Backup Assistant online with my computer..I am trying to manage My Contacts..exactly what procedure do I use with the pc to access My Contacts in Backup Assistant...all previous attempts have led me to a page with instructions on how to download Assistant on iPhones, Blackberry's, etc and will not let me continue... I know they are having issues with Backup Assistant as I am typing this, 8:19 AM, CST, 3-10-2012.
Your input in the matter would be greatly appreciated.. as it is now, Backup Assistant is completely useless to me..
Thanks in advance,
Larry Woller

I have figured out a way to use the SD card and my computer to save and download/upload contacts, pictures, etc without using Backup Assistant.. I am also told by Verizon that there are issues with Backup Assistant as I type, 1:44 PM, CST, 3-10-2012, which is why I am having difficulty access Backup Assistant online with the computer...have things under control, no assistance needed at this time..
Everyone have a wonderful weekend,
Larry

Deleting backup assistant

Have a samsung Intensity II. Previously my sisters phone. She had backup assistant on it. Receive a message every day that the phone number has changed and need to uninstall and reinstall backup assistant. I do to : Menu, media center,browse and downloads, backup assistant. It goes to the site, but then I can the phone number changed message and prompt to uninstall backup assistant. I don't know how to do this. the only prompts under options I see have nothing to do with uninstalling it. thnx

LarissaLG wrote:
I have had the same problem. Best Buy accidentally set my phone to my mom's number, Backup Assistant synced with her contacts, then I realized the problem. They were able to switch numbers but then my BA wouldn't work. I have all of my contacts from Google, but I'd still like to sync up with BA. Whenever I try, it tells me that either the PIN is wrong, my phone number has changed, or the PIN is for another account/MDN (or something like that.) This is very frustrating.. I can't figure out how to uninstall then reinstall BA or even reset it so I can back up the contacts I have now. Please help!!!!!
Thanks for posting. Have you tried logging onto Backup Assistant (BUA) from the website? Have you tried setting up BUA on another phone? If you have taken these measures already then please PM me your number and I will reset your pin using the resources I have. Thanks.

Nokia Lumia 928 apparently died after an attempted Windows 8.1 update. Replacement phone arrived the next day. How can I restore my contacts, photos, etc.? Backup assistant is no help and I don't know how to access the Cloud.

Nokia Lumia 928 apparently died after an attempted Windows 8.1 update. Replacement phone arrived the next day. How can I restore my contacts, photos, etc.? Backup assistant is no help and I don't know how to access the Cloud.

Did you have the phone set to backup things to the One Drive on Microsoft servers?

Access Backup Assistant contacts. The website is a loop......it behaves as if I'm not logged in. I have checked and DO have the services (provided for free with my plan). Phone is set up properly and just synched it to cloud. Cannot get to the verizon

Log in to my Verizon account. Try to access Backup Assistant contacts. The website is a loop......it behaves as if I'm not logged in. I have checked and DO have the services (provided for free with my plan). Phone is set up properly and just synched it to cloud. Cannot get to the verizon web page to Manage Contacts.

It may be a situation where we all wait for things to clear up. The Verizon Cloud has been having issues for a very long time. Have you tried backing up contacts to your Gmail account, if you have one?

Backup Assistant and Verizon Cloud not working correctly

I have a Samsung Galaxy SIII. Been using BU Assistant Plus a long time. Recently found out about "Cloud"...downloaded it, installed it, can't load it. Have repeatedly downloaded, installed, tried to load, uninstalled, reinstall.... I've about had it. Neither Back Up Assistance Plus, or Cloud are working properly. Cloud - not at all. I click the icon, the red screen appears with a gray radio button that says, "Get Started". I press it, then after 5 seconds the screen goes black, a dialog box appears saying that the app has been stopped, do I want to send an error report, which I do send... Anyone have a clue? Same happens on my son's Stratosphere 2 and husband's Lucid... Please advise! Thx
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I am having exactly the same problem~ SO, so frustrating, as I do all my updating on my phone, not the cloud or my desktop computer!! And, likewise I called about hte issue and got the same advice as Spikey and did the same thing with the same shocking results (deleting all contacts on my phone). They told me to go into Settings, "backup assistant Plus" and make sure the "sync contacts" button is turned off first, then go log into my account online, delete all the contacts there, then come back to phone and choose the "backup now" button at the bottom of the "backup assistant plus" screen under settings. I did all this, and while there LITERALLY saw the box for "sync contacts" check itself back on and start sycing with the cloud, where I had just deleted all my contacts with the intent of uploading all the current, newly update info from my phone onto the cloud~ Instead all this automatic stuff started happening and the cloud started syncing my contacts to my phone, which is to say, it deleted all my contacts because the account online had just been cleared out~ I was so bummed, can't even tell you how long it took to update everything to current manually over a couple weeks on my phone and it was all gone~ Turns out I went into the trash online and was able to undelete all my deleted contacts from the online verizon account, (mind you, these were the out-of-date ones I was trying to replace with my current phone ones), and then the cloud automatically synced all these old contacts onto my phone again. So not only did I not get to send the new ones to the cloud, but the cloud sent back all the old ones replacing the work I had done.
I'm not at all convinced that they understand at verizon how to get around this. I would be really glad if anyone else has and could pipe in here. It's a real problem.

Does my iPhone's Back-Up Assist conflict with the Verizon Cloud?

I just got my first iPhone 5C through Verizon. When I transferred my contacts from my old LG phone through Verizon, I found that I had multiple entries for each contact. Since I have three Yahoo Email accounts, I assumed that was the cause. I called Verizon and asked if I backed up my contacts from my new iPhone would that supersede the contact list that was on the Verizon website. They couldn't give me a clear answer.
So, my questions are:
1. What is the iPhone's Back Up Assist?
2. Does the Back Up Assist serve the same function as the Verizon Cloud? (If so, am I better off using Back Up Assist or the Verizon Cloud…or both?)
3. I don't want to back up anything on the iCloud, so how do I make sure I'm not doing that?
As you can see, I am a complete neophyte at this, so please be patient and understanding.
Many thanks for your input.
Joe

Joe The Author wrote:
1. What is the iPhone's Back Up Assist?
2. Does the Back Up Assist serve the same function as the Verizon Cloud? (If so, am I better off using Back Up Assist or the Verizon Cloud…or both?)
3. I don't want to back up anything on the iCloud, so how do I make sure I'm not doing that?
As Chris CA, noted Backup Assistant and Verizon Cloud are both Verizon apps. Backup Assistant is older software and has largely been replaced by Verizon Cloud which will back up more categories of data. They are both cloud based back up services. You should not try to use both. That can result in the type of duplicates you're seeing. If you want to use a Verizon provided back up option, go with Verizon Cloud. It's advantage over iCloud is that, should you ever change to another platform (e.g. Android) on Verizon's network, your data will be easily accessible. It is not, however, as well integrated into the OS as iCloud.
If you do not want to use any type cloud back up, don't use Backup Assistant, Verizon Cloud or iCloud. You can delete both Backup Assistant and Verizon Cloud from the phone. iCloud is built in. You can turn off all the back up/sync options under Settings>iCloud. I would recommend leaving Find My iPhone turned on, though.

I had my iphone 4 stolen, replaced with new iphone 4 had all my info that was on cloud downloaded to new phone. Next day all that info dissappeared from new phone. Is there a way to recover info??

I had my iphone 4 stolen, replaced with new one same day and downloaded info saved to the cloud. The next day all that info disappeared and have not been able to get any of the old info back. Is there a way to get this info.

I think you will have to do a complete restore--you will lose any info added since last backup. Connect phone to computer, select it in souce list. Next, click on Summary tab, click Restore. In the next dialog box, click Restore--your phone will be erased and the latest software will be installed. Click agree to terms and phone will restart. Then you will see the phone setup screen--click on Restore from Backup and select the most recent backup. Obviously, this will only work if you have a backup on the computer. If not, check Set up as New Phone, click continue, then wait for the process to finish.

Backup Assistant not compatible with Droid Razr M

I'm trying to backup my photos, etc. and went to the apps section on Verizon's website to get the Backup Assistant Plus. It says "not compatible your device, choose another to send to." I tried the regular Backup Assistant with the same result. What am I supposed to use to backup my data? My phone is being replaced on Tuesday so it's critical that I get everything backed up now!!!

Thanks. It sounds a little complicated but I think I can figure it out. Will that also capture my e-books from Kindle, Nook, Google Play Books and Aldiko Book Reader? If not, how do I make sure I get those?
I used Explorer to copy every single file and folder that was in the Internal & External storage onto my computer hard drive (before I got your message) but I'm not sure how that will work to get it onto the new phone. My plan was to just reverse the process but I'm worried that may end up causing more problems than if I just found a way to copy what I actually needed.
Discover great books with me, five minutes a day, at DearReader.com.

BackUp Assistant replaced with VZ Cloud

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