Backup Assistant showing no contacts online

I have a Samsung Intensity (Flamingo Red) and have been using backup assistant regularly. Today I wanted to look to see what the contacts looked like online, but I didn't see any.
I upgraded to Backup Assistant Plus (free version), forced a backup from my phone, and looked again. No contacts online.
My phone is listed as supported.
Do I need to do something else before I can see it?

MM1772, you should certainly be able to see your contacts backed up online, so I want to assist to make sure this is working. First, make sure you are logging into My Verizon with your own mobile number or username. If a different line is setup as the primary line online, you'll only be able to see the contacts from that line. You'll need to make sure your line is registered. Next, sometimes after syncing, you may need to log out and back in for the contacts to update. Are you receiving any errors when trying to view your contacts?
Let me know if you need further assistance with viewing your contacts online.
MarquiaF_VZW
Follow us on Twitter @VZWSupport

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Backup Assistant shows no contacts on website

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I haven't tried the Sync button on website as I'm worried it will overwrite the contacts on my phone with the empty list from the web.
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Hello stewarte,
Thank you for reaching out to the community for assistance with transferring your contacts. May I ask did you get this issue resolved? If not then I hope that you still have your contacts in your Samsung Sway. There are two options on how to get the contacts successfully transferred to your new device. If you are still having an issue with the website then I recommend taking both devices to the store to have the contacts transferred without risking any data loss.
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ArnettH_VZW
Follow us on Twitter @vzwsupport

Backup Assistant Viewing of Contacts

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Hi there, lgoctane! Yes, you're quite correct about Backup Assistant's display of contacts. It does take a bit more time for it to display. I want to make sure that this issue is resolved for you, so please advise if you have been able to see your contacts appear since you posted this to the Forum. Thanks!

Backup Assistant Plus ate contacts-- anybody else?

How do you get to a restore point? The same thing happened to me =/
>>Branched from an earlier discussion<<
Message was edited by: Verizon Moderator

BA+ is unreliable for backing up the data it thinks it is backing up, which makes it USELESS.
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VX-8360 - Backup Assistant leaving out contacts

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does your new phone have backup assistant installed on it? If so try updating from your phone. If not you need to download it to your phone, then update.

Backup assistant and syncing contacts thru gmail.

Hello,
I have a droid x and might switch to the iphone. I read the "get prepared" section in the FAQ's and it said to use BA so I can transfer my contacts. I've use BA with past dumb phones, but never with a smartphone. When I got my X I used gmai to sync contacts. Out of curiosity I tried BA and it only would sync 19 of my over 100 contacts.
1. Any ideas why only 19?
2. If I get the iphone can I just set up and log into my gmail account and sync my contacts that way?
Thank you,

Coendous wrote:
Hello,
I have a droid x and might switch to the iphone. I read the "get prepared" section in the FAQ's and it said to use BA so I can transfer my contacts. I've use BA with past dumb phones, but never with a smartphone. When I got my X I used gmai to sync contacts. Out of curiosity I tried BA and it only would sync 19 of my over 100 contacts.
1. Any ideas why only 19?
2. If I get the iphone can I just set up and log into my gmail account and sync my contacts that way?
Thank you,
BA only syncs phone contacts, not google contacts.
youo can log into your gmail account on a pc and export the contacts
i beleive you can also export them from the phone to your sd card.
i know nothing about apple prodcuts and am not sure what they require to import.

Backup Assistant Contacts Not Appearing Online

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Hmm, now they ARE there, over half an hour later. Wonder if they ought to say wait a while and then they'll show in the instructions... Thanks anyway, all!

Have LG Extravert with Backup Assistant but can't access BA online to manage contacts

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BackupAssistant is here: My Verizon Online Sign In - Verizon Wireless

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My husband and I each have a smart phone on one account. I have backup assistant and he has backup assistant. When I log into the verizon account online and click on the menu bar above 'My Services' then Back up assistant, it only shows my husband's backup assistant as his phone is the primary number on the account. Now, I have backup assistant and have sync'd my information and it has gone through successfully. Why can I not see my backup assistant contacts on the website? Why isn't there an option to select my different phone number (which is not the primary one) and see my backup assistant contacts? What if we wanted to sync all 4 of the phones on our account and wanted to see each backup assistant listing for each?
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Thank you,

TinTopeka wrote:
I am wondering about this as well....I didn't see anything posted here since Nov. Did anyone figure this out? My son lost his phone....I suspended it...reconnected it with a different (my old) phone....and now can't get his contacts (we each had backup assistant) , only my contacts to show up on "his" phone. I don't want him to have access to my numbers...but it appears to be the phone numbers that were stored in the phone when I used that phone.
You'll need to delete the Backup assistant app from the phone, and then reinstall it as a new copy with the phone activated with HIS number; then it will restore or sync back HIS contacts. (If all goes as it shouls; as budone said earlier in this thread, Backup Assistant has been having problems for weeks, if not months, and it may not work as it should.
Good luck!

Get rid of "Get Backup Assistant" nuisance popup on Message+ (PC).

I use Message+ on my PC. It is great to be able to respond to texts with a real keyboard. My only complaint is the annoying popup that instantly tells me to set up Backup Assistant.
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Quick bump to see if anyone from Verizon can offer something here? If not I may just ditch the Message+ thing altogether. A popup seems like such a minor thing, until it pops up while writing emails, during presentations, during technical support desktop sharing...

Backup assistant contacts not showing up online

Hello,
I am using backup assistant for the first time so that I can import my contacts to my new 4G device. I've run the application from my blackberry, but when I sign on on-line, the website is showing my contact list as empty. However, my backup assistant PIN is being correctly captured, so I know that I am being recognized.
I've tried deleting and re-installing backup assistant on the blackberry and running again. No luck. Any suggestions? Is there some sort of lag time for when the contacts will show up online?
Just in case the question comes up, I am the only user on my wireless plan.
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Hi tc4213,
New 4G phone is always a great thing. Not being able to backup your contacts must be frustrating; however, I'm sure we can find a way to backup and transfer your contacts to your new device.
First we must make sure that your Blackberry device is compatible with Backup Assistant. The following BlackBerry devices are not compatible with Backup Assistant:
BlackBerry 7130e
BlackBerry 7250
BlackBerry 7750
BlackBerry 8130 Pearl™
BlackBerry 8130 Pearl™ in Pink
BlackBerry 8230 Pearl™ Flip
BlackBerry 8703e
BlackBerry 8830
If your device is not one of the ones listed above, please make sure that your are following the instructions listed in the link below:
http://support.verizonwireless.com/how_to_use/transfer_contacts/blackberry.html
Additionally, with a 4G device you will most like create (if you don't already have one) a Gmail account. If you have not created one I recommend to create a Gmail account at http://goo.gl/2Ucuc and then sync your Blackberry with your Gmail account using the Google Sync App and your contacts will be saved online. You can get the Google Sync App at http://www.google.com/mobile/sync/
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AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/vzwsupport

Phone broken, need to get contacts from backup assistant online but don't know how.

Just broke my phone and i need to get the contacts off it, and last i checked i had backup assistant that should have been saving them. where online do i find them once i log into my verizon account?

I'm terribly sorry to hear about your device, zealot1312. I want to ensure that you're able to review your contact list. I have provided the "How To Use Backup Assistant Guide" here; http://vz.to/1lQod67 . Step 5 will provide steps to print contact information.
YosefT_VZW
Follow us on Twitter @VZWSupport

Backup assistant: Cannot find online contact list for 2ndary phone

My wife and I have LG8360's - flip phones - and I have the secondary line. I used backup assistant to back up our contact lists. I can find her's but not mine. Is there a trick at log in that I need to do? We are ditching these and going to smartphones so I would like to get this figured out.
Thanks!

If you haven't already done so, you need to create a separate log in for the secondary number. Completely log out of the account for the primary number.
Then click on REGISTER, and put in the secondary number; create a username and password for that number - and you should be good to go. If it tells you the # is already registered, then you are not completely logged out of the primary account.
Each number needs to have it's own log in to MyVerizon for Backup Assistant, and the Media Store for ringtones, etc.

Status of Backup Assistant for Contact Information

Can some one tell me (preferably a Verizon technical resource) the status of Backup Assistant for Contact Information?
I upgraded to a new phone a few weeks ago, and when searching MyVerizon saw the availability of the "free" contact backup capability...     It is not really free for me, because I don't have a data/text plan, so I had to pay for the app download and sync text transfer.    I figured it would be worth a few dollars to have the backup capability and ability to enter data from a keyboard instead of the numeric pad (I have a flip phone without a qwerty keyboard).     The sync import of my phone's contact list worked fine, and I spent quite a bit of time updating addresses online...   However, the changes online were not exported back to my phone, so my work added no value me.
I attempted to wait a few days to see if a regular update would resolve the problem...   Tried making a few updates today--the web application seemed buggier than a few weeks ago... If I tried to input more that a one field, it refused to save the contact.   I could update by doing small updates and saving, but this was painful...   Tried several times to update the ICE contacts--they would appear to be OK, but after a save the changes were lost...
Tried reading documentation to see if there was an explanation of how to download changes made online to phone...     Could find nothing other than instructions to download to a "new" phone...
Came to the forum to see if there was a message here that would help me...   I was very disappointed to see that the Backup Assistant has apparently been "broken" for several weeks with no apparent resolution timeframe available.
As an IT guy, I was appalled that Verizon does not have anything on the web site that warns users that there is a problem with the site and gives an approximate resolution time for the problem.    This is always a priority for my group--make the users aware of the problem and give them status on resolution progress. Verizon's lack of information has let me waste time and money trying to work with an application that is known to be broken.
Key questions for me:
1) Can the cost of downloading backup assistant and the syncing be refunded to me?   (The service to date has only provides me with a frustrating online update experience with no benefit to me on my phone.)
2) When will the site be functioning with normal capability?
3) What is normal function?   Are the problems that I have had with updates due to the problem discussed in other posts or are they standard features of buggy code?
4) If the application were working normally, how would one do updates online and have those updates exported back to the phone?

BillW wrote:
Can some one tell me (preferably a Verizon technical resource) the status of Backup Assistant for Contact Information? I doubt you will get anything but the "canned" response from the employees and techies....we are aware of a problem and have no estimated time of resolution.
I upgraded to a new phone a few weeks ago, and when searching MyVerizon saw the availability of the "free" contact backup capability...     It is not really free for me, because I don't have a data/text plan, so I had to pay for the app download and sync text transfer.   Yeah, I hear that. $1.99.... I figured it would be worth a few dollars to have the backup capability and ability to enter data from a keyboard instead of the numeric pad (I have a flip phone without a qwerty keyboard).     The sync import of my phone's contact list worked fine, and I spent quite a bit of time updating addresses online...   However, the changes online were not exported back to my phone, so my work added no value me. That's where the current issue is - syncing online changes back to the phone.
I attempted to wait a few days to see if a regular update would resolve the problem...   Tried making a few updates today--the web application seemed buggier than a few weeks ago... If I tried to input more that a one field, it refused to save the contact.   I could update by doing small updates and saving, but this was painful...   Tried several times to update the ICE contacts--they would appear to be OK, but after a save the changes were lost...
Tried reading documentation to see if there was an explanation of how to download changes made online to phone...     Could find nothing other than instructions to download to a "new" phone... The "sync" with the online system is supposed to happen automatically. I set the option on my phone (go to BA on the phone, Options >> Set Schedule. I have mine set to late night.) It is supposed to connect to your online backup and sync any changes. Mine shows last back up at 10 days ago, and I am not inclined to hit the "back up NOW" option as that is what seems to be causing loss of contacts form the phone.
Came to the forum to see if there was a message here that would help me...   I was very disappointed to see that the Backup Assistant has apparently been "broken" for several weeks with no apparent resolution timeframe available.
As an IT guy, I was appalled that Verizon does not have anything on the web site that warns users that there is a problem with the site and gives an approximate resolution time for the problem.    This is always a priority for my group--make the users aware of the problem and give them status on resolution progress. Verizon's lack of information has let me waste time and money trying to work with an application that is known to be broken.
Key questions for me:
1) Can the cost of downloading backup assistant and the syncing be refunded to me? Once the app is downloaded, there is no data charge for the syncing... and I doubt you will get the refund of the $1.99. (The service to date has only provides me with a frustrating online update experience with no benefit to me on my phone.)
2) When will the site be functioning with normal capability? No clue...
3) What is normal function?   Are the problems that I have had with updates due to the problem discussed in other posts or are they standard features of buggy code? It has worked as you expect it would, for me, in the past. I have used it for years, actually, and been pleased, and recommended it to others. The recent debacle is very disappointing.
4) If the application were working normally, how would one do updates online and have those updates exported back to the phone? Normally, it would be automatically synced to your phone when you log out of the online service, and then a daily backup from your phone to the website would occur on the schedule you set.
I am not a Verizon employee, I am simply a customer, satisfied for the most part with my service, and I like to help others. This recent BA mess is not fun....and I hope it gets resolved very soon.

Contacts with Multiple Backup Assistant + Contacts Entries

I have read others with these same issues. Unfortunately, the responses they are getting have to do with having multiple contacts and joining those contacts. That is not the issue. The issue is that each contact has MULTIPLE Backup Assistant + Contact entries. Meaning, when you you start typing a name to send a text message to, it shows you multiple phone numbers for that person (only, they are all the same phone number). For example, if I start typing Zoe, it will show you contacts that match, it will have Zoe 555-555-5555 listed 6, 7, 8, or more times. But wait, that is the home number, how you keep scrolling them until you get to the mobile number which is also listed 6, 7, 8 or more times. When you go into you contacts and select Zoe, and then go to Edit, you see why - There are 6, 7, 8 or more Backup Assistant + Contacts entries!!! These duplicates are what we are wanting to know how to remove. My daughter has only one phone number, but when I click on the her picture in the favorite contacts widget, it shows 2 and they are both the same. Even the BAL #225 shows up EIGHT times!!!!! When you go online (to the Backup Assistant), they are all listed there too. HELP!!!!!!!

I have no prblem syncing multiple mobile numbers so I don't think it's a universal issue with iOS. The only difference I see is I am using CardDav instead of using the Exchange option. Have you tried it that way? You can urn off contacts in the Exchange account and add the CardDav account separately.

Backup Assistant showing no contacts online

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