Backup Assistant Suggestion

Add check box next to the contact listed in the Backup Assistant, to select multiple contacts for deletions or adding contacts to a groups, or other functions.  2 - allow adding contacts to more than one group; 3 - Add capability to search or list duplicate contacts to correct.

    d1pinklady, we've partnered with Google and the device manufactures to provide you with the best wireless experience. I'm sorry to hear that you're not happy with this recent software update. To answer your question, you're not losing anything by operating your device in safe mode. The software update is pushed to your device to correct issues, improve performance, and implement additional features. I apologize that once the update is downloaded, it's unchangeable and you will be unable to revert your device back to the previous software. I hope this information is helpful to you. We want you to know that we're here to address all of your concerns and troubleshoot your device if needed.
LasinaH_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

Similar Messages

  • Loaded Backup Assistant on my PC and it won't Start any suggestions?

    I wanted to transfer data from my old phone (not active)  to my new phone (active) so I downloaded and installed Backup Assistant. When I click the Icon to open it it say it has an error and has to shut down. Any ideas what is wrong. Is there another way to do this (free). I can't tell if I can even access the old phone data to transfer it.???

    Did you use backup assistant on the old phone to back up the contacts?  If not, then you'll need to do that first.
    Once the contacts are backed up, re-activate the new device (and if you already were using BU Assistant and your new device is activated, start here.)
    Install Backup Assistant on  the new device, when it asks for a pin say new account but use the same pin, and it should then detect a new device, and ask if you want to restore contacts.  Say yes, and the contacts should transfer.
    Let us know if this works, and if it doesn't, where does the process break down?

  • How can I restore contacts from Backup Assistant

    My contact list has been corrupted. I have been using Backup Assistant for some time and want to restore my contacts from a previous backup.
    Verizon seems to have changed BA since the last time I used it and the only function seems to be to take my corrupted contact list from my phone and store it.  Any suggestions on recovering my non-corrupted contact list?

    Here is a reply from a VW CS regarding the same question a few months back:
    Click this link Backup Assistant (sign in) to check if contacts are available. You may sync directly from the site, by simply clicking sync on the right hand side (above contacts).
    You may also try to sync by adding your G-mail account to the your device then go to Settings > Accounts & Sync > Ensure Sync is on for G-mail account. You may also select Auto-sync.
    For additional information on how to restore contacts, click the link below:
    Backup Assistant

  • Why is Verizon support for Backup Assistant so limited?

    Folks, I have wasted a whole day looking for a solution to this problem. Perhaps this posting will save someone from wasting their time.
    After over an hour on the phone with two customer support people and a wasted hour at the local Verizon corporate store, and endless hours searching for an answer online, I am at a dead end. There are hundreds of reports in these forums about problems with Backup Assistant (BA). There are instructions on the Verizon website that indicate BA will work if you follow the steps. It just ain't so. Seems to me all Verizon cares about is selling the latest and greatest smart phones.
    Here's the story. Backup Assistant was working on an LG VX6100. It is a tedious program, but at least contacts could be backed up when it worked.
    Today I transferred the 6100 to a new number for a family member, and activated an LG VX8300 for myself. The first phone customer support person directed me through the same steps numerous times and just couldn't believe that the menu options they spoke of were NOT on the phone. I was finally turned over to a second customer support person who directed me through exactly the same futile steps. I read them the same error message over and over again. It was: "Unable to retrieve catalog. Please try again later (3332)." Then I was directed to go to a Verizon store in town for help. Another useless venture. I brought along the following instructions which I found in one of the forums here:
    https://community.verizonwireless.com/message/826595#826595
    Correct Answer Re: VX8300 "No Application" Message, also an Error (3332)
    SuzyQ CommunityLeader
    SuzyQ Feb 29, 2012 8:42 AM (in response to Grove)
    This response several months ago from MikeS_VZW - there IS a fix but as rep may have to look to find it -
    We hear your!  I have posted several things about not being able to access the Get It Now catalog on some older devices.  Before, there was no way to get your access back to the catalog.  You had to upgrade to a new device if you did not access the catalog between September and March 25, 2011.  There has been a lot of feedback about not being able to access the catalog, so we made it possible to get it back.
    Here's what you need to do to get your Get It Now access back on your older phone:
    1) Ensure you are able to access other data on your phone (go to settings & tools> My Verizon or My Account) this does not charge megabytes, but does connect to data.  This will ensure other data is working.
    2) Make sure you don't have blocks on your line that is preventing you from accessing the Get It Now catalog (app blocks, etc.)
    3) Take it into any Verizon Wireless corporate store (authorized dealers/premium retailers will probably not have this ability).
    4) Explain your issue to them.  If you are getting error 3332 when you bring up Get It Now, let them know.
    5) A representative will plug your phone into a computer and flash the certificate/update onto your phone (we have articles in our information database to walk them through that if it's their first time.
    6) Enjoy having access to your Get It Now catalog again!
    This is new information. Before, the only option was to get a different phone.  I know this sounds cheezy, but we do hear you. Lots of feedback came about due to this change, and although we tried to be proactive as possible to alert the affected users, there were some that fell through the cracks.  Feel free to PM me or call customer service at 800-922-0204 for further information about this.
    Good luck!  And note it specifies CORPORATE STORE - that may be why you weren't getting anywhere before.  Use the Store Locator (top right of your screen) to make sure you are dealing with a corporate rather than "authorized reseller".
    The store clerk read it. After dinking around with the phone for 15 minutes he said he thought a software update for the LG VX8300 might help. He took it in the secret back room, and came out a few minutes later and said that they didn't have the latest version because the IT people hadn't made it available to them and probably wouldn't because the phone was an older phone. Apparently anything older than 4 years is ancient in Verizon's eyes. He suggested I might be able to get it directly from LG. He also said I could bring in the VX6100 and maybe they could transfer the contacts directly from it to the VX8300 if they could find a cable. However, that still leaves me with no Backup Assistant. That was that.
    LG does indeed have updates available online, but it requires a special LG USB cable which I do not have. For instructions visit
    http://www.howardforums.com/showthread.php/985182-Tutorial-VX8300-How-to-upgrade-downgrade-your-firmware-W-Pics
    http://www.lg.com/us/support-mobile/lg-VX8300
    Ideas, anyone?
    This whole ordeal does not make me want to commit to a 2-year contract that comes along with new equipment.

    I noticed that you posted this a couple of months ago...  I just activated an old VX8300 as well and am having the same error messages.  Did you have any luck getting it figured out?
    I agree with you as well.  I am getting married in June and do not want to upgrade to any kind of data plan for 2 years and after we get married we're switching to Sprint, not this Verizon garbage with the worst customer service that only cares about screwing people over in this terrible economy. (Sorry, enough ranting from me, just curious if you ever got it fixed? Thanks!)

  • Droid 3 Backup Assistant "Sync Now" Failure

    I've been spending nights and hours on the phone and chat boxes with technical support.  Some folks suggest deleting the Backup Assistant icon (there isn't one).  One said it had to do with security blocks I've put on my account (there don't seem to be any at this point).  What is it going to take to get backup assistant to work again?  What if I don't want it to sync with an email account?  My prior phone was an ENV3   I had phone number contacts in it.  It did not have email or brick & mortor addresses.  My email account(s) don't have phone numbers or addresses.  Can I just save (keep) my phone numbers and back them up to backup assistant?  They seem to have been transferred into the Droid 3 & are available.  How do I get Backup Assistant to assist with backing up the phone numbers?
    Also, in one place Verizon suggests using Advanced Task Killer to close apps.  On the phone a service rep says it can be harmful. 
    I have a Palm  Tungsten that I would love to find an app to replace, but am holding out at this point.

    Midwestraised, thanks for sharing your concern. You cannot completely remove the Backup Assistant, but you can reset the Backup Assistant which gives you the option to set it up like a new account on the phone. To do this, clear the data/cache from the Backup Assistant application. First force stop by going to Settings>Applications>Manage Applications>All>Sync Service>Force Stop. After this, clear the data/cache. You can then try setting up the Backup Assistant again if you choose. 

  • Online Backup Assistant and Text Messaging address books

    It appears that my contact list as found in Backup Assistant is totally separate from my address book as found on the Send a Text Message page.
    Am I correct?
    If so, is there a way to copy my Backup Assistant contact list to my Send a Text Message address book?
    If there is no way to synchronize these lists, I would request that such a feature be added.

    phonephace wrote:
    It appears that my contact list as found in Backup Assistant is totally separate from my address book as found on the Send a Text Message page.
    Am I correct? Yes, that is correct.  The backup Assistant is synced to your actual phone, and the address book for vtext. com is limited to the contacts you enter there and text through that method.
    If so, is there a way to copy my Backup Assistant contact list to my Send a Text Message address book?  I don't believe there is.  I'm not sure there is a way to import ANY contact list to the vtext.com pages, at this point. 
    If there is no way to synchronize these lists, I would request that such a feature be added.    Let's hope someone who can do something will see this and pass along the suggestion....

  • Why do I get "communication error" when selecting Contacts in Backup Assist Plus?

    Have reset Backup Assistant Plus due to sync Errorcode 5 using Verizon response to others in this forum.  After running Backup Assist Plus again, I find that I cannot select Contacts for backup. I get a message that says "Error - There was a communication error".  I was able to select pictures and these were successfully backed up.  Any suggestions?

        Hello BobS3!
    We absolutely want to make sure your contacts are backing up as well! I'm sorry you're running in to this concern. Let's figure this out together. Just to clarify, you mentioned you reset Backup Assistant Plus. Was this by following these steps: http://vz.to/14Iv5eS and clearing the data for the Sync Service and Backup Assistant apps?
    Additionally, here is the easiest way to backup your contacts: http://vz.to/17zlkh3
    Let me know the results!
    Thanks!
    MelissaM_VZW
    Please follow us on Twitter @VZWSupport

  • Message+ PC Backup Assistant pop-up

    I recently installed this on my wife's laptop and she started getting these message pop-ups saying "Get Backup Assistant, Sync contacts from your mobile device to your desktop with Back Up Assistant. Click Here to get this service."
    I tried installing the Back Assistant, but this didn't help the problem.  I've been using this on my laptop for a while with no problems.  We are both using Windows 8.1.  The only difference I can see is that she is using an iPhone 4 and I'm using an Android phone.
    Is there any way to stop this pop-up message on her computer?  It is quite annoying.  Otherwise, the application works great and she'd like to continue using it without the annoying pop-up.
    Thank you!

    I have this same issue with my Samsung Intensity™ II not connected in any way to my Windows 7 PC running Message+. The pop up occurs randomly, and it says "Get Backup Assistant: Sync contacts from your mobile device to your desktop with Back Up Assistant. CLICK HERE to get this service. CLOSE" The all caps text are the options.  If you CLICK HERE, it takes you to Verizon Cloud - Verizon Wireless  And when I look at the "Compatible Devices" on that web page, obviously the Intensity II is NOT there, so I'm stuck. I don't mind the suggestive sell; once. The repeat is driving me back to using the web.vma.vzw interface instead, which is a pain due to the constant log-outs.

  • Editing contacts in Backup Assistant

    I have 2 phones on my account.  Backup Assistant defaults to the primary line.  There must be a way to change to the secondary line to edit contacts on that line but i haven't found it.  Any suggestions?
    Thanks - Ron

    You will need to set up a seperate MyVerizon account for the second line to manage Backup Assistant for that phone.  Go to the MyVerizon login page and click the link to create a new account and use that phone's number.  The account will have limited access to account information (the total bill and that line's usage), and be able to manage BA and any media purchases for that line.

  • Backup Assistant doesn't sync all of my contacts

    Hello,
    So about 2 weeks ago, I noticed that all of my messages reverted to just phone numbers. All of my "contacts" were not saved in my phone. I tried using BA to restore all of my contacts, but at the time it only restored 4, which happened to be the BAL, PMT etc.
    I have had a few other issues with the phone as well. I have since contacted VZW customer service and they are replacing my phone with a refurbished one (hopefully I get it by the end of this week).
    So Tech support told me that somehow my contacts on the BA server got moved to the "trash" bin. I have no idea how that could have happened since, I don't have access to that and only VZW does. Either way, they restored that file and I have gotten most of my contacts back (still missing some). Now when I go to use BA it only backs up 9 contacts and I have almost 200 contacts saved in my phone.
    Anyone have any idea as to why BA is not backing up all of my contacts.
    I have since learned to export all of my contacts to my SD card and SIM card so that I can restore them from there if I need to.\
    Thanks in advanced.

    to further piggy back of of Ann's suggestion - I recommend to store your contacts only with Google.  the VZW backup assistant is not as reliable and not as easily editable.  simply login to your gmail account, and add/edit your contacts there.  they will show up automatically on your phone (provided that you have background data and auto syn turned on).

  • Backup Assistant Failure on iPhone 4s - no contacts after 'success'

    I recently upgraded to a new iPhone 4s and used backup assistant per Verizon's instructions. Yes, I turned of my wireless network access and it appeared to successfully transfer all my contacts. Gave me a 'success' msg with the number of contacts transfered. Problem is they are nowhere to be found in my phone contact list(s). When my son called me it came in as an unidentified number.
    Any suggestions on how to recover my lost contacts? If I can't salvage this effort this will be the 2nd time I wasted effort on backup assistant. It has done nothing but waste my time.

    If you do have contacts stored on backup assistant, go to backupassistant.vzw.com, select all contacts and export to csv file. Then import contacts to your email account through gmail/yahoo and use itunes to transfer your gmail/yahoo contacts into the iphone. That was the easiest way I could figure out on my own. Should help.
    Peace and love.

  • Backup Assistant tells me my PIN is invalid, but it's not?

    Ok so, I am upgrading my LG Octane to an iPhone, and I am trying to use Backup Assistant on my Octane before I switch over, so I can transfer all of my contacts. Heres the problem: I have tried to run BUA MULTIPLE TIMES but it keeps telling me that I have entered an invalid pin, even though I called customer support and they gave me the correct PIN number.. So then, I tried to delete it and re-install it. I removed the app, but SOMEHOW I can still run it under the "contacts" menu on the navigator. Then it tells me I need to re-install Backup Assistant BUT BACKUP ASSISTANT ISNT EVEN AVAILABLE TO DOWNLOAD!!!! SO NOW, WHEN I TRY TO RUN BUA,  it says "The mobile # for this phone has changed. Press "OK" to update your Backup Assistant account." So I press OK BUT THEN IT TELLS ME THAT MY PIN NUMBER IS INVALID!
    I am beyond furious right now and I'd appreciate it if someone could help me out!!!!!

    Yes, I did something similar to Medic. In fact, I called the Verizon Help Center, and here is what they suggested that I do. Make sure that you already have the PIN number written down.
    Go to the Main Menu.
    Go to Media Center.
    Go to Browse and Download.
    Open Backup Assistant.
    Using the left soft key, open options, then select Help and open it.
    Now, enter the following. The screen itself will not change at all:   * 7 3 7 3 8 3 #
    If done correctly, this should exit the program. Although the program still appears in the Browse and Download menu, it should be effectively uninstalled.
    Power off and then power back on your phone.
    Reopen the Backup Assistant as before, and you should have the option to "restore". The old PIN number should still work.
    I hope this works for you! I know it worked for me!

  • My Backup Assistant not running when I set it to - on LG Cosmos 2

    I have gone over the settings several times (even checking when I sign into Verizon website on how to do this) & set it to go off Late Night.  It runs mid-morning.  And at times, in the afternoon, too. 
    Is this the phone's problem or Verizon's problem? 
    I've only had the phone since mid-Dec.  But it seems to have started this messed up schedule bit in the last few weeks.
    Any suggestions?  I just may have to go in & bother a person at the Verizon store soon.
    Thanks

        The great news is that the BackUp Assistant is working. Sadly, it works at a different scheduled time.
    Is this random run time affecting the function of the phone?
    Tamara H.
    Follow us on Twitter @VZWSupport

  • LG Cosmos 2 --Backup assistant... It's baaaaaaack!

    About 2 weeks after I got my new LG cosmos phone in August, I removed the annoying Backup assistant.  It was always draining my battery at night.  My contacts do not change much day-to-day, and there was no reason for it to be running so often.  I followed instructions I found posted here, and went into Apps and under options I deleted it. It was gone and I was sooooo happy. 
    Suddenly, about a week or so ago, it magically reappeared, and again is running every night.  Unfortunately, the delete option is no longer there, apparently because I already deleted it. Instead, my choice is "Reorder".  This is a bit ridiculous.  Any suggestions?  Has anyone successfully got rid of it PERMANENTLY??  Thanks.

    NoodlePoodle, with the LG Cosmos 2, Back Up Assistant is pre-installed. The only way to "delete" it would be to 
    perform a factory reset.
    Reset Factory Settings & Tools (Restore Phone)
    From the main screen, press MENU
    Scroll to  Settings & Tools, press OK
    Scroll to  Phone Settings, press  OK
    Scroll to  Security, press OK
    Enter Lock Code displays
    Enter the 4 Digit lock code (default lock code last 4 digits of phone number)
    Highlight Restore Phone, press OK
    Restore Phone -Permanently erases all user data & resets settings to factory default. This phone will need to be reprogrammed.
    Highlight Yes and press OK to restore default settings or highlight No and press OK to return to the Security list.
    The application will still remain in the phone, you just wouldn't go through the steps of activating it once you set the phone up after the master reset.

  • Activating Backup Assistant

    I am trying to activate the backup assistant.  Have the app on my iPhone 4s.  rec'd an access code from Verizon but every time I y=use it I get an error message.  Have been trying to initiate a live chat with service rep but all roads lead to nowhere.  The Verizon home page is not user friendly at all.  Anyone have a solution???

    Hello sled,
         Help is just a post away my friend. It will be my pleasure to assist in getting Backup Assistant activated for you. May I ask are you able to access the web on your iPhone 4S without any issues? Also, have you used Backup Assistant before, whether on this device or a previous device? I would suggest removing the app, reset the network settings, reboot the device, re-download the app, and attempt the setup again. For steps on how to reset network settings, here's a link for you.
    http://vz.to/19OMzKU
    Let me know the results, just in case more assistance is needed.
    Thank you...
    ArnettH_VZW
    Follow us on Twitter @VZWSupport

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