Backup assistant syncing without permission!!!!!

why is backup assistant plus sycning when i have it set not to????????????????

Great question. I see you have it to sync late at night from 12am-6am. The backup now is only if you want to perform a manual backup at anytime. You will need to change the backup sync time to not backup automatically. Keep us posted and let me know if that works.
KinquanaH_VZW
follow us on Twitter @vzwsupport

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Droid 3 Backup Assistant "Sync Now" Failure

I've been spending nights and hours on the phone and chat boxes with technical support. Some folks suggest deleting the Backup Assistant icon (there isn't one). One said it had to do with security blocks I've put on my account (there don't seem to be any at this point). What is it going to take to get backup assistant to work again? What if I don't want it to sync with an email account? My prior phone was an ENV3 I had phone number contacts in it. It did not have email or brick & mortor addresses. My email account(s) don't have phone numbers or addresses. Can I just save (keep) my phone numbers and back them up to backup assistant? They seem to have been transferred into the Droid 3 & are available. How do I get Backup Assistant to assist with backing up the phone numbers?
Also, in one place Verizon suggests using Advanced Task Killer to close apps. On the phone a service rep says it can be harmful.
I have a Palm Tungsten that I would love to find an app to replace, but am holding out at this point.

Midwestraised, thanks for sharing your concern. You cannot completely remove the Backup Assistant, but you can reset the Backup Assistant which gives you the option to set it up like a new account on the phone. To do this, clear the data/cache from the Backup Assistant application. First force stop by going to Settings>Applications>Manage Applications>All>Sync Service>Force Stop. After this, clear the data/cache. You can then try setting up the Backup Assistant again if you choose.

Stuck in a sync request from Backup Assistant

I just got an replacement Barrage and am working with Backup Assistant but it's stuck in a sync request that didn't work.
Here's what has happened:
I backed up contacts to Backup Assistant from old phone. worked fine.
Looked at contacts on-line and they are all there and fine.
Activated new phone.
I pressed Sync on the online contacts, no error.
I picked up my phone and I think hit a button right when the download started. seems like it stopped/cancelled it or something
The contacts weren't put on the phone.
When I hit Sync on the web page now I get this message:
"We're still working on your sync request. We'll be done in a moment. (39125)"
and have continued to get this for 2+hours with nothing happening with phone. Anyway to reset this and start the sync over?
thanks

I would be glad to look into your backup assistant syncing error. Please on the phone go to menu>media center>browse and download> click on backup assistant and follow the prompts it should bring your contacts to your device. If you still experiencing errors please send me a PM and I would be glad to further troubleshoot and look at your account.
Thank you

Message+ PC Backup Assistant pop-up

I recently installed this on my wife's laptop and she started getting these message pop-ups saying "Get Backup Assistant, Sync contacts from your mobile device to your desktop with Back Up Assistant. Click Here to get this service."
I tried installing the Back Assistant, but this didn't help the problem. I've been using this on my laptop for a while with no problems. We are both using Windows 8.1. The only difference I can see is that she is using an iPhone 4 and I'm using an Android phone.
Is there any way to stop this pop-up message on her computer? It is quite annoying. Otherwise, the application works great and she'd like to continue using it without the annoying pop-up.
Thank you!

I have this same issue with my Samsung Intensity™ II not connected in any way to my Windows 7 PC running Message+. The pop up occurs randomly, and it says "Get Backup Assistant: Sync contacts from your mobile device to your desktop with Back Up Assistant. CLICK HERE to get this service. CLOSE" The all caps text are the options. If you CLICK HERE, it takes you to Verizon Cloud - Verizon Wireless And when I look at the "Compatible Devices" on that web page, obviously the Intensity II is NOT there, so I'm stuck. I don't mind the suggestive sell; once. The repeat is driving me back to using the web.vma.vzw interface instead, which is a pain due to the constant log-outs.

Backup Assistant has lost my contacts - how do I get them back?

About two weeks ago, I looked at the Backup Assistant Sync report, and instead of 120+ contacts there were only 4. When I opened my contacts, there were a few there, but only with email addresses. The contact list I had been using was accumulated over 4 phones and consisted of names and telephone numbers.
Sure enough, the email addresses were associated with my gmail account. I did not authorize any change to the data source to sync to. Did Backup Assistant decide to switch to the gmail files to sync to?
This is extremely aggravating. I have lost 6 years worth of telephone numbers. I don't understand why this happened. Does my telephone contact list still exist somewhere? How can I make sure that it syncs to the phone numbers and NOT the email addresses?

you should still be able to access your contacts by logging in online to the backup assistant website.
however, I strongly suggest from there that you export your contacts to a CSV file and import them to your google contacts. Once I did that, I have not had any issues since.

How to switch iphone 5 to new pc for backup and sync. lost drive on old pc.

How to switch iphone 5 to new pc for backup and sync without losing anythinng. Lost drive on old pc.

Copy the ENTIRE iTunes folder from the old computer or the backup of the old computer to the new computer.
Connect iPhone.
Sync.

Deleting backup assistant

Have a samsung Intensity II. Previously my sisters phone. She had backup assistant on it. Receive a message every day that the phone number has changed and need to uninstall and reinstall backup assistant. I do to : Menu, media center,browse and downloads, backup assistant. It goes to the site, but then I can the phone number changed message and prompt to uninstall backup assistant. I don't know how to do this. the only prompts under options I see have nothing to do with uninstalling it. thnx

LarissaLG wrote:
I have had the same problem. Best Buy accidentally set my phone to my mom's number, Backup Assistant synced with her contacts, then I realized the problem. They were able to switch numbers but then my BA wouldn't work. I have all of my contacts from Google, but I'd still like to sync up with BA. Whenever I try, it tells me that either the PIN is wrong, my phone number has changed, or the PIN is for another account/MDN (or something like that.) This is very frustrating.. I can't figure out how to uninstall then reinstall BA or even reset it so I can back up the contacts I have now. Please help!!!!!
Thanks for posting. Have you tried logging onto Backup Assistant (BUA) from the website? Have you tried setting up BUA on another phone? If you have taken these measures already then please PM me your number and I will reset your pin using the resources I have. Thanks.

How to sync more than phone numbers from Backup Assistant to LG Octane?

On the LG Octane, I have been told that I can Import contacts from Outlook 2010. Also I can edit and add contacts in Backup Assistant. This I can do. But when I sync the phone to Backup Assistant all that appears on the phone contacts list is the person's name and phone numbers. The lines for address, email, etc are blank. These items do not transfer from Backup Assistant. What is wrong?

Backup Assistant supports most address book fields; however, there are some address book fields and settings that may not be accessible.
Supported Fields
Mobile 1
Home
Work
Email 1
Mobile 2
Email 2
Fax
Unsupported Fields
Groups/Category
Ringtone
Text Messaging Ringtone
Picture ID
Secret
Speed Dial
Voice Mail
Some information may not sync to the device because there may not be a specific address book field for the contact information.
Sign in to the Back Up Assistant website and press the Sync button.
https://wbillpay.verizonwireless.com/vzw/nos/ba_nab/overview_def.jsp

Backup Assistant - Only Business email field syncs with device?

I'm using Backup Assistant to backup my contacts. My device is a Blackberry Curve 8330. The problem is the only email field in the Backup Assistant on the web that syncs with my device is the "Business" email field. If I have a contact with more than one email address, for instance personal and business, only their business email address will sync to my Blackberry. I have a lot of contacts with more that one email, so being limited to backing up just one email is rather frustrating. Also, I have a lot of contacts with just one email and it is a personal email, but if I want it to sync at all I have to make it a Business email on the web Backup Assistant page.
This appears to just be a bug, with no known fixes that I've been able to find. Maybe someone here can shed some light on the issue.
Thank you,
Jim

Someone from Verizon called my phone and left a voicemail. They explained the situation. It isn't an issue or bug, it's more that the backup assistant was built for more basic phones. Plus my blackberry supports multiple email fields, but they are just email fields, not labeled "Business", "Personal", etc. I appreciate the call and explanation. Thank you.
Jim

Undo sync from Backup Assistant

I received a backup reminder notification on my cell. I swiped the message to read it in its entirety and it automatically started syncing. It said 1368 contacts sent!!!
I recently used the Backup Assistant to recover my contacts from a hard reset and since then I had deleted those unwanted 1368 contacts! It has taken me days/weeks to do so. PLEASE help me revert my contacts back to the shorter, most recent list. I had 1800 contacts, and trying to clean them up. Backup Assistant just dropped them all back in.
Verizon Wireless Admin help??

Hello flowersandsunshine!
I'm sorry to learn of any issues with backing up your device! I'm glad you still have the contacts, since you mentioned that they came back into the device.
Which model device do you have? You are in the Apple forum, so I assume you have an iPhone? Have you tried to restore the contacts via iTunes? Do you see all the same contacts on iTunes that you see at http://vz.to/TKOl9V ?
Please advise, thanks!
ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

Sync Backup Assistant & Blackberry Exchange Server

I recently purchased a Blackberry and I am using a business Blackberry Exchange Server. My contacts are now from my Outlook account. Is it possible to sync the contacts from my old phone with my Outlook Exchange contacts? I am wondering if this will happen if I perform a Backup Assistant restore on my phone?

This is possible. But it will not happen when you run the Backup Assistant. When you run your Desktop Manager on your computer you can manage what exactly your phone syncs with such as if you want your contacts from Yahoo or your Outlook. Hope this helps.

My iPad Air gets a error when I try to backup. It does sync properly. My iPhone backs up and syncs without isssue. I am running latest itunes and iOS 8 versions. Thank you.

My iPad Air gets an unknown error when I try to backup. It does sync properly. My iPhone backs up and syncs without isssue. I am running latest itunes and iOS 8 versions. Thank you.

Try rebooting your computer and reset the iPad. Press and hold both the Home button and the Sleep/Wake button continuously until the Apple logo appears. Then release the button and let the device restart. You will not lose data doing this. It's like a computer reboot.

There are songs synced without my permission on my iOS device.

There are songs on my iOS device that are synced without my permission, not to mention using memory I would rather use for something else. I have untoggled everything and they still will not go away. I think they are on my iCloud but I don't know how to delete them from there. Please help!!

They're in the "Audio" category on the capacity bar on the bottom of the itunes window, when you click on the device in itunes (it says 2370 Songs). However when you select music from the dropdown menu of the device on the left hand side of the itunes window, it says there's on 2305 tracks.

How do I sync my contacts from Backup Assistant to Cloud?

I have over 400 contacts stored in Backup Assistant. I bought a Galaxy S5 and you tell me that I can't sync my contacts, right? What? Is there a solution or am I just out of luck?

Do you still have your old phone? What kind of phone was/is the old one? If your old phone is an Android and you still have it turn it on. Hook up to WiFi, Go to your contacts and change them to google Contacts. Then go into your new phone and change it to Google Contacts as well.
Then when Google syncs all of your contacts back to your phone, kill the Verizon Cloud / Backup Assistant on your phone and back them up to the very simple and fast Google. Backup Assistant is not worth the time and effort to get things half right and is probably one of the worst apps I have ever seen.

Unable to sync Backup Assistant since the OS 8 download. Or is it the Verizon server?

I have been trying all day to sync my contacts with Backup Assistant but the IPhone will not sync. I thought it could be the download of OS 8. or is it the Verizon server that is not working? Anyone else having trouble syncing contacts?

I have a similar issue. new iPhone 6 with version 8.1.1. No backups in awhile. Keeps timing out saying wither server is busy or error (10, 0:600). Uninstalled app and reinstalled Verizon Backup Assistant. Setup with the new code that was texted to me and still having the same issues. It seems like this is on the Verizon end. Anyone else? The wireless backups were great between hard backups when they worked.

Backup assistant syncing without permission!!!!!

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