Backup Assistant/Verizon Cloud website is broken

I have a basic phone. I backed up my contacts with Backup Assistant successfully. Now i want to export them as a CSV or similar file. All of the links on your "Verizon Cloud" Website loop to the same site. I just need a working link to the site that allows me to manage my contacts in my browser. I tried downloading the free 5GB desktop app for the cloud and its telling me that i have to pay at least 2.99. Which I am not going to do.

I see the same webpage advertising verizon cloud. This page: http://www.verizonwireless.com/wcms/consumer/products/verizon-cloud.html. I then click "Already a Verizon Cloud user? Manage your content on the web" which brings me to the same page again. I've also tried the link labeled "Manage Your Content >" at the bottom and get the same thing. Almost every link on the page does nothing but reload the same site.

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How do I sync my contacts from Backup Assistant to Cloud?

I have over 400 contacts stored in Backup Assistant. I bought a Galaxy S5 and you tell me that I can't sync my contacts, right? What? Is there a solution or am I just out of luck?

Do you still have your old phone? What kind of phone was/is the old one? If your old phone is an Android and you still have it turn it on. Hook up to WiFi, Go to your contacts and change them to google Contacts. Then go into your new phone and change it to Google Contacts as well.
Then when Google syncs all of your contacts back to your phone, kill the Verizon Cloud / Backup Assistant on your phone and back them up to the very simple and fast Google. Backup Assistant is not worth the time and effort to get things half right and is probably one of the worst apps I have ever seen.

Backup using Verizon Cloud, iCloud, or both?

Please bear with a new smartphone user. Before I converted to my new iPhone 5C, I did go through the Verizon Cloud setup on the website, and used V-cloud to load my new phone with contacts... I also seem to have used iCloud to backup music and pictures, but have since changed that to backup my iTunes pics and music to my computer.   I still have V-cloud active - but set to only backup on WIFI and not use cellular data...     This seems to take forever, i think the phone goes to sleep and can no longer connect to WIFI.   I suppose I could set my phone to not lockup and complete the V-cloud backups?
Can someone smarter than me (and smarter than my smartphone) please advise on what is best way to backup data given that I can backup to V-Cloud, iCloud, and also my computer via iTunes?    Maybe periodically doing all 3 methods is best, but what is truly the best practice?
Also please advise on best way to get any cloud work initiated by the phone (and not my computer) to complete, while on WIFI?

    JHA123,
Congratulations on the new smartphone. The iPhone 5C is a great device! When it comes to backing up your content on your device it is up to you to choose which backup process works best for you. All three backup options back up the same content on your phone so it is just best to choose which option is easiest for you to use. When your iPhone is idle and goes to sleep it has been know to disconnect from the wifi which can effect a phone backing up with V-Cloud. I hope this helps!
LindseyT_VZW
Follow us on Twitter @VZWSUPPORT

Backup Assistant Upload From Website

Can you start a picture or media upload (phone to web) from the Cloud Website?

Hi Kugin,
Thanks for reaching out about our Verizon Cloud services. It is a great tool for all of our customers to use. Here is a link to learn everything about it.http://vz.to/12vmsQe Let us know if you have any other questions.
Bobby_VZW
Please follow us on twitter @VZWSupport

Why cant i backup using verizon cloud.

I set up and activated my Verizon cloud account and updated the cloud app on my HTC thunderbolt. I go thru the app choosing everything I want backed up. The last screen I get to asks for an email address. No matter which email address I choose, the display reads "Provisioning Account" and then I get an error message, code 4600.
This has been the case for going on 12 hours now.

JHA123,
Congratulations on the new smartphone. The iPhone 5C is a great device! When it comes to backing up your content on your device it is up to you to choose which backup process works best for you. All three backup options back up the same content on your phone so it is just best to choose which option is easiest for you to use. When your iPhone is idle and goes to sleep it has been know to disconnect from the wifi which can effect a phone backing up with V-Cloud. I hope this helps!
LindseyT_VZW
Follow us on Twitter @VZWSUPPORT

Backup Assist & VZ Cloud merging contacts - help

A Few months ago my mom switched from an Android phone to the iPhone 6. Used the back up assist to download contacts to her phone & entered her cell number so her contacts would go to her phone. Instead our contacts somehow got merged on both of our phones Which I did not want. Updated contact list on my phone & used VZ Cloud to upload, I thought a revised contact list only for the same thing to happen again. Question: how do I get it to stop? We're on family share plan under my name But we have 2 different cell phone numbers. HELP!!!

Help is here for you! I can only imagine what it must be like to have the same contacts as your mom stored in your phone. Now that she is on an iPhone, do you happen to also have an iPhone? If so, do you both happen to be using the the same Apple ID?
I look forward to your reply so we can work together to get to the bottom of this.
TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Does my iPhone's Back-Up Assist conflict with the Verizon Cloud?

I just got my first iPhone 5C through Verizon. When I transferred my contacts from my old LG phone through Verizon, I found that I had multiple entries for each contact. Since I have three Yahoo Email accounts, I assumed that was the cause. I called Verizon and asked if I backed up my contacts from my new iPhone would that supersede the contact list that was on the Verizon website. They couldn't give me a clear answer.
So, my questions are:
1. What is the iPhone's Back Up Assist?
2. Does the Back Up Assist serve the same function as the Verizon Cloud? (If so, am I better off using Back Up Assist or the Verizon Cloud…or both?)
3. I don't want to back up anything on the iCloud, so how do I make sure I'm not doing that?
As you can see, I am a complete neophyte at this, so please be patient and understanding.
Many thanks for your input.
Joe

Joe The Author wrote:
1. What is the iPhone's Back Up Assist?
2. Does the Back Up Assist serve the same function as the Verizon Cloud? (If so, am I better off using Back Up Assist or the Verizon Cloud…or both?)
3. I don't want to back up anything on the iCloud, so how do I make sure I'm not doing that?
As Chris CA, noted Backup Assistant and Verizon Cloud are both Verizon apps. Backup Assistant is older software and has largely been replaced by Verizon Cloud which will back up more categories of data. They are both cloud based back up services. You should not try to use both. That can result in the type of duplicates you're seeing. If you want to use a Verizon provided back up option, go with Verizon Cloud. It's advantage over iCloud is that, should you ever change to another platform (e.g. Android) on Verizon's network, your data will be easily accessible. It is not, however, as well integrated into the OS as iCloud.
If you do not want to use any type cloud back up, don't use Backup Assistant, Verizon Cloud or iCloud. You can delete both Backup Assistant and Verizon Cloud from the phone. iCloud is built in. You can turn off all the back up/sync options under Settings>iCloud. I would recommend leaving Find My iPhone turned on, though.

Phonebook, Backup Assistant and Verizon Cloud always out of sync

I have a very strange problem regarding syncing. Basically, the contacts in my phonebook on my Droid Razr HD, are never in sync with Backup Assistant Plus and the Cloud. My understanding was that if I edit, add or delete a phonebook entry, it would be backed up and kept in sync with Verizon Cloud, which I subscribe to. But that never happens. Entries are in the Cloud, but never in sync with my phonebook. And when I click on a contact in the Cloud, it is always empty. It is though all 3 entities are stand alone products which remain out of communication and out of sync with each other.
Backups take place at schedule intervals, and rarely fail. Yet nothing seems to happen. Reading other posts about the issues people have with syncing, it is clear to me that sync is the problem child of Verizon, and few if any CSRs seem to understand it. If you talk to 5 CSRs, you will get 5 different explanations of how it is supposed to work, and the customer is caught in the middle. I've tried all the usual steps, including Sync All, Sync Now,
In People-->Settings-->Contact Storage-->Contact Storage Accont, the only options available are Backup Assistant Plus (which I've selected) and Google (unselected). Cloud is not even an option and seems to work in a standalone mode. I don't even know why BAP is offered, when Cloud is being used. I thought Cloud was the replacement for BAP? The whole thing is a bit of a mess, honestly, and needs to be re-engineered from top to bottom. In the meantime, would anyone know how I can get these products to work as they should?

Ann154 is correct, use gMail.
The Verizon cloud is not acceptable or functional.    I went through the set up with Verizon and was not able to get backup assist and cloud to do it's job.
I just switched carrier, and from Android, to iPhone, back to android.   The only way to get it all together was to use gmail (which I did not have, but opened free, just for this purpose.)

Downloading file from verizon cloud to pc is too slow

Downloading photos or videos from Verizon cloud website to my PC is very slow. Transfer speed is than 1MB/sec. I have 50/50 connection and speed test. Downloading from other sites is just fine. Any ideas?

It is my understanding that you can successfully sync a handset with Verizon Cloud and regain photos stored in the cloud on your handset. I will also add this comment - Verizon Cloud is a very new product and many useful features of its predecessor program, Backup Assistant Plus, have been removed in the current version of Verizon Cloud. This is a huge disappointment to me, as I found out the hard way that all of my backed up photos(hundreds of them) must now be downloaded individually to my PC instead of via the method used in Backup Assistant Plus(a zip file of all photos could be created and downloaded in one file to my system). I am waiting for a bit to see if Verizon won't reenable this functionality in Verizon Cloud so that I do not have to cancel my backup service with them as it is essentially useless the way it now stands. Yes, it does afford a very limited backup but, to get photos back out of the cloud onto another device(short of syncing with the handset), involves an incredibly labor intensive process that would take me most of a few days to complete. I will hope that someone in a position of authority at Verizon Cloud, involved in its product development, will oneday read these messages and make the product all that it can be. Good luck to you!

Verizon Cloud is a Mess

I have been using Verizon Cloud to back up my contacts, documents, and photos. I recently decided to delete some of my contacts from my backup. What a nightmare! First, when logging into My Verizon and trying to manage my contacts from the link provided, it automatically takes me to the Verizon Cloud website. Fine. After scrolling down and finding the "manage contacts on the web" link and clicking on it, I was simply returned to the Verizon Cloud website once again. Strike one. So I figured that I would download and install the desktop app from the Verizon Cloud website and give this a try. Well, I couldn't even log into my account since, upon logging it, I was asked to choose a Verizon Cloud plan and commit to a monthly fee - which is ridiculous given that I am on the Verizon More Everything Plan and get Verizon Cloud for free. Try as I might, every time I logged into the Verizon Cloud desktop app, I was asked to enroll for a Verizon Cloud plan before accessing my cloud account. Strike two. Since the Android app was my last choice, I decided to give this a try. Unfortunately, the app does not permit me to "manage" my contacts - I can view them, but I cannot delete any. So my contacts are stuck in my Verizon Cloud account without any way to manage them. Why would Verizon put a cloud system online that is fraught with problems? Didn't anyone test this system before making it available to the public? Needless to say, I'm no longer using Verizon Cloud.. Given all the bugs, I really don't feel safe handing my data over to Verizon.

Not sure why you're having the problems you did. I go verizonwireless.com/cloud and pick the link: My Verizon Online Sign In - Verizon Wireless that takes me directly to the web interface for the cloud. There I can edit and delete contacts. Try again and see what that link tells you. It looks like they updated the web interface so your problems may have gone away.
I don't use the PC app because with a web interface/phone interface, i don't need another PC app.

Help needed for photos deleted from Verizon Cloud

After selecting muliple photos in Verizon Cloud, they were inadvertently deleted rather than downloaded to my PC. These photos had been deleted from my phone after backed up to Verizon Cloud. The Trash Can in my Verizon Could has contacts and music deleted over the past year, but not these recently deleted photos. Can these photos deleted from my Verizon Cloud be restored to / undeleted from my Verizon Cloud?

Follow up on this post. If you want the capability to restore items deleted from your Verizon Cloud storage, use the website: https://cloud.verizonwireless.com
Unless the iPhone app and Windows 8 app that access your Verizon Cloud storage directly and delete things directly from the cloud, the website has a trash can feature. This feature gives you a second chance to decide if you want to restore an item you deleted or permanently delete it from your cloud storage -- similar to restoring deleted files or emptying your recycle bin on your PC. In other words:
Verizon Cloud website Trash Can = PC Recycle Bin
Once something is deleted using the apps or from the website trash can, you can assume it is gone.

I am going from Droid phone to iPhone 6 plus. I don't want to lose my text message history. I have backed up to verizon Cloud will that be sufficient?

I Have purchase an iPhone 6plus and currently own a Droid Phone. I don't want to lose my text messages, will my backup to Verizon Cloud ensure this transfer?

Wondershare Mobile Transfer works! Everything on your droid phone including text messages can be transferred to your IPhone! I just completed a transfer from my Droid 4 to an Iphone6+! I am so very happy! Make sure you have iMessages enabled on your IPhone before starting transfer and all your text history is brought into iMessage. Please Verizon Customer Service tell all your customers about this easy solution. I spent over 13 hours with Verizon Customer Service to be told it couldn't happen. NOTE: Verizon Message will only sync with messages created after it is installed (no history will ever appear on another device prior to Verizon Message install) as I was misinformed that downloading this to my droid would enable my IPhone to see those messages.
>> Personal information removed to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

Over 30,000 contacts listed in my backup assistant. Help!

I have somehow been able to accumulate over 30,000 contacts listed in my backup assistant/Verizon online contacts. How do I delete them or get someone at Verizon to delete them?

Chrsp wrote:
I have somehow been able to accumulate over 30,000 contacts listed in my backup assistant/Verizon online contacts. How do I delete them or get someone at Verizon to delete them?
Ouch, long night ahead in your near future. You can log on to your My Verizon account, mouse over My Services, click on Backup Assistant in that list. Now you can either mouse over each contact and delete each one that you don't want, or you can mouse over the contact and click the check mark to the right on each contact on that screen that you don't want. After you have checked all the contacts you don't want, up at the top of that window, right above the the contacts and below the letter index is a small box that says "Actions", click on that box and click on delete, it will ask you if you are sure you want to delete these contacts.
30,000 contacts is massive, get some coffee and be prepared to be in front of the computer for a while, hope this helps.

Access Backup Assistant contacts. The website is a loop......it behaves as if I'm not logged in. I have checked and DO have the services (provided for free with my plan). Phone is set up properly and just synched it to cloud. Cannot get to the verizon

Log in to my Verizon account. Try to access Backup Assistant contacts. The website is a loop......it behaves as if I'm not logged in. I have checked and DO have the services (provided for free with my plan). Phone is set up properly and just synched it to cloud. Cannot get to the verizon web page to Manage Contacts.

It may be a situation where we all wait for things to clear up. The Verizon Cloud has been having issues for a very long time. Have you tried backing up contacts to your Gmail account, if you have one?

Backup Assistant and Verizon Cloud not working correctly

I have a Samsung Galaxy SIII. Been using BU Assistant Plus a long time. Recently found out about "Cloud"...downloaded it, installed it, can't load it. Have repeatedly downloaded, installed, tried to load, uninstalled, reinstall.... I've about had it. Neither Back Up Assistance Plus, or Cloud are working properly. Cloud - not at all. I click the icon, the red screen appears with a gray radio button that says, "Get Started". I press it, then after 5 seconds the screen goes black, a dialog box appears saying that the app has been stopped, do I want to send an error report, which I do send... Anyone have a clue? Same happens on my son's Stratosphere 2 and husband's Lucid... Please advise! Thx
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I am having exactly the same problem~ SO, so frustrating, as I do all my updating on my phone, not the cloud or my desktop computer!! And, likewise I called about hte issue and got the same advice as Spikey and did the same thing with the same shocking results (deleting all contacts on my phone). They told me to go into Settings, "backup assistant Plus" and make sure the "sync contacts" button is turned off first, then go log into my account online, delete all the contacts there, then come back to phone and choose the "backup now" button at the bottom of the "backup assistant plus" screen under settings. I did all this, and while there LITERALLY saw the box for "sync contacts" check itself back on and start sycing with the cloud, where I had just deleted all my contacts with the intent of uploading all the current, newly update info from my phone onto the cloud~ Instead all this automatic stuff started happening and the cloud started syncing my contacts to my phone, which is to say, it deleted all my contacts because the account online had just been cleared out~ I was so bummed, can't even tell you how long it took to update everything to current manually over a couple weeks on my phone and it was all gone~ Turns out I went into the trash online and was able to undelete all my deleted contacts from the online verizon account, (mind you, these were the out-of-date ones I was trying to replace with my current phone ones), and then the cloud automatically synced all these old contacts onto my phone again. So not only did I not get to send the new ones to the cloud, but the cloud sent back all the old ones replacing the work I had done.
I'm not at all convinced that they understand at verizon how to get around this. I would be really glad if anyone else has and could pipe in here. It's a real problem.

Backup Assistant/Verizon Cloud website is broken

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