Backup BlackBerry Q10

I am having problems with backup of my BlackBerry Q10 using BlackBerry Link.
Upon performing a backup of my device with BlackBerry Link, a "Backup Complete … With Errors" window opens, indicating that "Some items from your device have failed to backup:," with a long list of applications. starting with -System Applications.
There are no buttons or links enabling me to perform any action, not even close this window.
A possibly related problem may be that the flash drive —formerly labeled as a Z: drive— is not readable, but there now appears an X: drive, nearly all of the file folders on which are empty.
I need some guidance as to how to diagnose and correct the problems.
Thank You …

See if BlackBerry Virtual Expert can help, if you do not yet have the BBVE App Icon tap the Help Icon then tap Testing, tap Try This Now, tap Tests, choose a test in the list or tap Choose A Test to display a complete list of tests to choose from.
When you say flash drive are you referring to your SD Card ? SD Card Drive Volume is "Y"
Internal Device Volume is "Z"
Reformatting the SD Card may help.

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Os 10.3 expected release for blackberry Q10 with videotron

Hi,
I own a blackberry q10 on the videotron network. I can't update my device to the os 10.3 to be able to use blackberry blend and the new functions.
Do you know when I can expect the release of the update for the q10 device with videotron?
Thanks a lot

Hi and Welcome to the Community!
No one here, in this user-to-user community, has any access to the answer to your question. Indeed, even BB does not know...for it is the responsibility of each carrier to approve the OS released by BB and then subsequently release it to their users. So, the proper place to pose your question is indeed to your carrier, as it is they who control it for you.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Q10 - Bluetooth Audio gone / Contacts not shown in HUB

Dear Blacberry Community,
I have some questions regarding my Blackberry Q10, that I use since not even a year.
1. If I buy a mobile phone from a company that wants to be the star in the business world, why do I have to solve any issues with the help from other users? That the company that produces the product is not able to fix it themselves may be part of the problems...
2. After my last recovery action the phone does not show the name for some specific contacts in the Hub, though caller ID and contacts entry is ok. Still, the Hub only shows only the number.
3. After an OS software update the phone occassionally failed to contact to my car via bluetooth to play audio files - The hands-free speakerphone always worked and works! But I used to play the MP3 files stored on my phone via bluetooth on the cars stereo system. Similar problem like this.
Sometimes it works, sometimes the option Bluetooth Audio was not available in the cars built-in stereo.
After finding no solution in the internet I decided to re-install the phone software. After recovering the phone (and loosing half of the contacts that magically got lost during the backup process, and picking up problem no.2) it worked ok - until it started again, getting worse day by day. Sometimes the music started, but on the phone, not on the car speaker.
Then came the new software update to 10.2.1.2977.
Instead of the anticipated fix this update did something unexpected. Now, the Bluetooth Audio function does not work at all, never. I already deleted the bluetooth connection with the car, and reinitiated it, but no change. Phone works, Audio doesn't.
Which basically means that I do not use the audio function anymore. Which I consider a cool statement, such as driving a Mercedes S-Class, but you can't give the three blondes on the curbside a lift, because at the last inspection the Mercedes workshop accidently removed the rear bench - and then asked you to ask other Mercedes drivers to install it back in.
Bluetooth Audio connection to bluetooth speakers works, though.
Anybody a good idea? I'm reluctant to re-install the phone again, since it damaged as much as it fixed last time. And didn't last long.
How about a software update that, for a change, fixes the problem, instead of creating it?
Thanks!

I'm having the same issues.
My NEW Q10 will work fine for phone connection in my Hyundai Elantra GT(2013). It will connect via bluetooth to similarly enable speakers(Altec theJacket - not the XL) but NO AUDIO through the connected speakers!!! This is quite frustrating. The manual says it supports about a dozen 'profiles'. The Q10 supports APT-X technology, but not many speaker manufacturers support this. The Altec XL-Jacket is twice the price of theJacket.
When will BB fix the audio streaming problem? This is a major nuiscence!

Feature Request: Blackberry Q10 Search Configuration Option to "SHOW ALL" Results without clicking an arrow to expand

Hi,
So my search function does not find "Contacts", in order to search for contacts I need to go into the "Contacts" application/menu. Previously, I would be able to search for contacts using the Global search.
Not sure if this is supposed to be a feature, to separate searching for email content versus phone contacts, but I suspect it's probably a Blackberry Q10 glitch.
Oddly enough I added a contact called "Some New" now in the Search if I type "some" the "Some New" contact doesn't show up yet until I type "some n".
Ah I see, so the Blackberry by default in the search shows only the first few results and makes me click an arrow to expand results.
Perhaps a Default search setting to show ALL Results:
phone variable(s)
MYVER:
OS:Q10SQN100-1/10.1.0.1483

You have your mobile phone number listed as your "My Mobile Provider" or carrier. Putting your phone number out on the internet on these public forums for the world to see, is not wise. To change that, at the top of this page click on My Settings > Personal Profile > Personal Information, and in the entry block for "Carrier" type the name of your mobile provider.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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BlackBerry Q10 not able to update to OS 10.3

My BlackBerry Q10 which I bought from Amazon (Labelled Verizon at its bottom) still shows "your software is upto date yet it runs OS 10.2. I am located in Uganda. What could be the problem to why it is not installing OS 10.3

Hello @ssonko6
Welcome to http://supportforums.blackberry.com/
Verifies that an update is available:
Configuration.
Updates.
Check for updates.
Another method of update via web.
http://www.blackberry.com/update
Regards.
BBM Channels PIN: C0007093A
Do not forget to give LIKE Those people who help you and advise you about your doubts. if the review has been SOLVED** # 4LL #ÉliteRoad Make a backup of your BlackBerry
BlackBerry Protect and BlackBerry Link constantly. #ichooseBlackBerry10 Gutijose14 Forums Veteran I

Can not turn on(booting) my blackberry Q10

Dear. Sir or Madame
I was using BlackBerry Q10 with no problem but all of a sudden it stoped, went out of power and won't reboot.
I am living in Korea, South and I have bought it via an overseas purchasing agent.
Since there is no A/S center in Korea, I don't know what can I do to get it fixed or be covered by the warranty.
Please let me know as soon as possible.
Thanks.
Solved!
Go to Solution.

Connect it to the wall outlet charger, and let it charge for an hour or so, and then with it STILL connected to the charger, remove the battery and insert for reboot.
If that doesn't initially work, leave it connected to charge longer, and repeat.
You might also try with the SIM card removed.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Blackberry Q10 Boot Loop Issues

Hi, I need help!
Just replaced the front glass/LCD on a Blackberry Q10, everything went smoothly, no issues, pretty easy process.
I then plug the phone in, to charge and it automatically comes on, loads to about 30% then makes a faint sound and cuts off, then keeps rebooting to about the same point (27%-34% loaded) each time and cuts off each time.
And there is no indicator that the phone is charging.
I tried some solutions I found online but none worked.
I am trying to avoid loosing data.
I do not have the original charger, could this be the issue?
Also the battery is a little damaged physically, could this be the issue?

Hi and Welcome to the Community!
From what you describe, I would deduce that something got damaged during the replacement you conducted, resulting in what you are now experiencing. But I am rather concerned...you did not have a backup before you began that repair? Risky, to say the least...
If you cannot repair it again yourself, you'll need to find someone who can. Given what you describe, I doubt you have any warranty coverage anymore.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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How keep BlackBerry Q10 led notification blink longer for third apps ?

How keep BlackBerry Q10 led notification blink longer for third apps ?

Use a configurable third party app such as Hub++ or BeBuzzPro
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Blackberry Q10 Suggestion / Enhancements & Bugs

Blackberry Q10
Ideas for New Stuff
- an Option - to assign hard buttons on device to selected actions
- an option - in accounts - select a folder which will be displayed in the HUB and not just an Account. I would like to see my InBox and not see any other folders if they are synched.
- an option - to Kill an App when you swipe up - rather than having it still keep running. Do Keep the current operatating option though.
- On Reminders - show the Outlook email with Follow Up Flags turned on and allow user to manage the OUtlook Follow Up Flag - dates / reminders / etc. from the phone.
- On the HUB - allow user to configure which folders show up both in LIST and in the HUB folder itself. I may or may not want Twitter or LinkedIn in this list - I would like to be able to include / exclude them.
- Reminders - allow to view in Calendar mode - it's really effective to see both your appointments and your Tasks and your Follow Up flagged items from OUtlook on the phone in a Calendar View.
- Reminder - expand Sort / ordering / columns viewed / filtering options.
- ALL APPS - Have every APP be rquired to have the lower tool bar (bottom of screen) ALWAYS disappear when the user scrolls down. Have them all re-appear when the user then scrolls up. This should be a standard for All Apps. The screen is small and App makers need to confirm to this so users can see more content.
- ALL APPS - Have every App follow the basic keyboard commands - T (top) - B (bottom) - Spacebar (page down), etc.
Bugs
- Add / change a birthday on the device - Contacts app. This birthday does not roll into Outlook Calendar (connected with ActiveSynch) so the Birthday shows up on the calendar. You must - Log On to Outlook - you open the contact - edit the birthday and save it.
- Reminders / Tasks - make sure the tasks in Reminders synch with Outlook without any issues / bugs when on ActiveSynch. Right now there are a few things which don't synch properly.

You have your mobile phone number listed as your "My Mobile Provider" or carrier. Putting your phone number out on the internet on these public forums for the world to see, is not wise. To change that, at the top of this page click on My Settings > Personal Profile > Personal Information, and in the entry block for "Carrier" type the name of your mobile provider.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4 Display/Scan Bar Code
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Fonts on BlackBerry Q10

Dear All,
can any one tell me, how can we change fonts style on blackberry Q10?

You cannot.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Blackberry Q10 10.3.1.1779 Network Connectivity Problems

I upgrade my blackberry Q10 to the above OS version and since then its just giving me problems,I am not sure if upgrading is the problem or its just an issue with this phone.
i cant make calls sometimes, saying no network connectivity,call ended, sometimes people tell me they cant call me, sometimes the icon for network connectivity on the homescreen just dissapears, says no network.
Even when i do make calls sometimes, i cant hear the other person clearly, either the line is so noisy and keeps on cutting.
please advise me on what i can do to sort this problem.also if its possible for me to downgrade the OS version if its the problem?

Hi and Welcome to the Community!
As with so many who come here, I must deduce that you are the unfortunate victim of either a corrupt update process or a corrupt OS package. I recommend the following.
Use LINK to reload your OS, likely to the same version you presently have (since what link offers is controlled by your carrier, not by BB). See if that helps.
Otherwise, I recommend a clean OS reload via the unofficial AutoLoader method, which will allow you to bypass your carriers control over the OS version you are offered, and allow you to install something beyond what your carrier has approved which may perhaps contain fixes you need. You also can downgrade to earlier levels via AutoLoader. Note carefully though that you cited in your post your Software Release value, which is completely different from the OS level, and it is the OS level that the AutoLoaders are identified by.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Synchronizing Outlook Calendar and Contacts with Blackberry Q10

I got a new Blackberry Q10 device and wanted to synchronize it with my Outlook calendar and contacts on my notebook. I installed Blackberry Link on the notebook. But in a pop down menu I was only allowed to choose from 2 pst-files which are not the correct ones. The one I want to choose is in another folder. But how can I select this one to synchronize with?
Thanks for your help. And sorry for the silly question, but I am only a very normal user without any specific know how.
Kind regards
Malika

Hey MalikaBauer,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Is the Microsoft Outlook profile that you're currently trying to access on an Microsoft Exchange server or is hosted at a different location? If so, you will not be able to access that PST with BlackBerry Link.
BlackBerry Link currently only supports local PST files.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Blackberry Q10 latest software update issues

I updated the software on my blackberry q10 2 weeks ago and I've been having a lot of issues every other day my email accounts are saying passwords have been changed and it now saying I have too many accounts and this is confusing since I had all these accounts added before the update

I already tried to do a wipe & restore. Now I am sitting here with no access to any of my contact information or backed up data because as soon as it does the mandatory reboot it deletes everything again... going crazy is an understatement for how I feel right now. This is my work phone & not being able to access any of my contacts or calendar is ridiculously frustrating.

Problems with email account on BlackBerry Q10

At the start of this week I had 2 email accounts on my BlackBerry Q10.
Calls/SMSes and emails were all being received/sent/allowed without any issue (through wifi and/or usual network connection). The ONLY exception to this was that I was NOT able to send emails from 1 of my 2 email accounts since Monday evening.
When I tried to send a message through this email account on my Blackberry the message showed up with the same icon/symbol to its left as though it was a received message...
I have had this issue before occasionally. Previously i have removed battery and re-started and there has been no problem. This week such a solution didn't work.
I am wondering if it could be an issue due to work performed on the server where our mail is hosted at the start of the week which has 'upset' my Blackberry?
In the end I deleted this faulty 2nd email account this morning and since then am unable to reinstall it...
Messages I get from regular email account adding is: 'make sure your email address and passwod are entered correctly. If you're trying to add a work account, make sure your enterprise activation code has not expired. Contact your administrator for support;
When I try the advanced option I receve the error message: 'the server mail for your account is not responding. please check your settings and try again'
I have added the exact same email account to my father's iPhone this afternoon and the account has been added and is working fine.
Any ideas why it shoudl work without a problem on the iPhone - and more importantly how to solve the problem and re-add the email account to my BlackBerry? (And then - how to be able to send the messages - if I still have an issue then with sending emails...)
Thanks!

Thanks again.
I think it is unlikely that the one email account is interefering with the other one. They have 'happily co-existed' for about a year but maybe I could try removing the one that is currently working, I guess, just to double-check...
How would I know if they are 'BES connected'? I don't remember setting them up initially - it was so long ago... ...and I didn't see any 'prompt' today when trying to add the account back asking if the account should be 'BES' or not?
I did contact our hosting guys but they maintain it is not sth they have done. In any case it still works on my father's iPhone so it seems it is rather a BlackBerry problem in general rather than an issue with my server?
Yes, my BlackBerry ID is related with the email account that I can't add... Could that be an issue? I do have a second email address that I tried to add on this email account (which is different to my BlackBerry ID) and I was unable to add that either - so it would also seem this is not the issue here?
Thanks for the suggestions...

Blackberry Q10 - Deleting Duplicates in Contacts Folder

Hello.
I have a Blackberry Q10. In performing my first sync with my Blackberry Curve 9330, I ended up with many duplicate entries in my Q10 contacts file. Is there a quick and easy way to eliminate these duplicate entries?
Thank you for your help.

It is pretty easy. Restore all of the contacts to your phone. Change the contact storage to google. Log into Gmail and you can either merge or eliminate duplicates, leave your phone set to sync to google and never worry about it again.
with Verizon BUA or Cloud, you will run the risk of not all of your contacts being synced and or backed up to numbers within being mixed up to duplicates and triplicates. Before you do anything though make sure they are actually duplicates as BUA/Cloud has a habit of making 3 contact entries for people with 3 numbers

Backup BlackBerry Q10

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