Backup doesn't support bbm chat conversations

i used to backup my blackberry curve 9300 regularly. last week, after updating to the latest bbm with talk features, i noticed that when i connect my bb to my laptop and hit the "backup" button, teh backup completes normally, but at the end i get an alert that soem items are not supported by teh back up, which are the opened bbm conversations.
when i closed the 2 conversations i had and backed up again, it backed up without giving me the alert.
before teh altest bbm update, i used to abckup normally with bbm conversations opened without getting any alerts. is this normal? is this related to teh new talk feature that was added to bbm? i mean, did anyone else notice it?

with the new BBM7, I know that the contacts are store in your BBID cloud (BlackBerry ID).
I have no info regarding the conversations.
What is your version of the Desktop Software ?
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Similar Messages

HT2515 When I'm on iChat, it doesn't show the video chat icon. When I try to change it, it tells me my camera doesn't support video chats. Please help :(

When I'm on iChat, it doesn't show the video chat icon. When I try to change it, it tells me that my camera doesn't support video chats. Please help

A lot of folks fix these kinds of issues with a simple re-start of the phone.
Regards
TD

This computer doesn't support video chats

This is the information my iMac shows when I want to call friends. Next to my picture the Audio image is showing. Until yesterday it worked perfectly.
Even now I can video chat on Skype or FaceTime. But no Messages anymore. What is wrong?

Hi,
On starting up the app it make a check on whether it can see enough Internet Speed to do Video chats.
If the app is started when the computer is the network may not be established when the check is made.
Sometimes the computer is busy establishing links over the network not leaving enough for Video chats.
Other computers or Games Consoles that might be doing Downloads can also effect what speed (or portion (Bandwidth) of the connection) can be seen.
Try restarting the app.
If that does not work try shutting down the app and then restarting the computer before restarting the app.
If that fails do this:-
Shut the app down.
Open Terminal (Applications/Utilities)
Copy the Bold text below and paste it in Terminal and hit the enter key.
/Applications/Messages.app/Contents/MacOS/Messages -errorLogLevel 7
This will launch from Terminal and create a log whilst doing so.
The Log will pause once the Buddy lists have logged in (AIM, Jabber or Yahoo accounts).
The Log will show the CommNAT settings at the bottom.
Like this:
External Ports: 16403, 16403, 16403
CNAT_BADTEST ....... 0
CNAT_ISFULLCONE .... 0
CNAT_ISPAT ......... 0
CNAT_ISPATHOST ..... 0
CNAT_TRYPRESERVE ... 1
CNAT_PATINORDER .... 0
CNAT_BLOCKIP ....... 1
CNAT_BLOCKPORT ..... 1
CNAT_LOOPBACK ...... 0
At this point Quit Messages in the normal way.
Copy the bits of the Log that state the Bandwidth (BDW)
I have the setting in Preference > Video > Bandwidth Drop set to 500 so mine looks like this
195919.490273 BWD: cache: 73:16 too old
195919.490284 BWD: Using QuickTime value: 500000
195919.490292 BWD bandwidth: 500 kbits up, 500 kbits down.
It lists it in bytes and adjusts to kilobytes.
Anything below 128kbps is unlikely to support Video.
Not the upload as well as download speed.
You can now quit Terminal.
Also check what speed you are getting
http://speedof.me/
10:00 pm Monday; December 16, 2013
 iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

I have a model 1,1 Mac Book in the black case. How can I transfer about 30 GB of stuff to a MacBook Pro running Yosemite? Can't do a Thunderbolt transfer. The Seagate backup drive I bought doesn't support 10.5.8. Thank you.

How do I transfer 30 GB of stuff, mostly text documents, bookmarks and a few hundred photos from a MacBook model 1,1 in the black case, purchased in (2007?) running Leopard 10.5.8 with a 667 bus, 2 GB, 256 GB to a MBP 13" Retina running Yosemite 10.10.1? Using Migrate is out. Discovered after I bought it that the Seagate Plus Backup for Mac does not work with 10.5.8. OnetoOne recommends backing up my data before I do that, which seems like a good idea. Have a 801.11 n Time Capsule that also isn't working so that is not presently an option. Thank you.

The Seagate backup drive I bought doesn't support 10.5.8
The only reason I can see for that is it's formatted NTFS, which would likely be Read Only in 10.5.x, if you can reformat it MacOS extended, which would erase everything on it now, then that should work for your purposes.

KDL-42W807B doesn't support conversion from 2D to 3D

Hi, i just bought TV model No KDL-42W807B and it doesn't support conversion from 2D to 3D and i need to play my ps4 games in 3D mode so is there is any thing can i do to let my tv convert 2d to 3d or what type of suitable converter to do this job for my ps4

Hi mohands,
The TV model you have provided appears to be not a US model and we are unable to check its specification.
For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.
Thanks,
Jerome
If my post answers your question, please mark it as "Accept as Solution"

BBM Groups - conversations in group chats are always missing!

Hi, I'm a relatively new BB user. I belong to 2 BBM groups. All the group members are my contacts. In every single BBM group chat I miss parts of the conversation. It is very random what I miss and how much I miss. I can't follow the chat generally there is that much missing. There isn't a pattern, ie somedays I can see say contact x and y and the next day x and z. The chat never catches up, ie the missing conversation text never comes through hours later. I own a curve 8520 and my BBM group chat screen looks different to all my friends, they have later version BBs. I have version 5.0 software. I did an update for BBM via appworld, removed battery, left the groups, have been re-added and still no luck. I have no problem ever with regular BBM chat one-on-one with any of my contacts, only group conversations. My service provider have been no help despite multiple phone calls. Any ideas?

Send /get name chat command to this particular group chat.
If the returned name starts with #name, then this group chat is the old P2P group.
If the returned name starts with 19: then this group is the new Cloud based group.
http://community.skype.com/t5/Windows-desktop-client/Cant-do-Group-Chats/m-p/3843201#M329949

HT4946 Once I backup my iPhone, where can I find the SMS data on my mac? The link Library/Application Support/MobileSync/Backup/ doesn't seem to exist on my computer. I have OS X, version 10.6.8. Thanks.

Once I backup my iPhone, where can I find the SMS data on my mac?
The link Library/Application Support/MobileSync/Backup/ doesn't seem to exist on my computer.
My mac has OS X, version 10.6.8.
Thanks.

Here, let me explain the way you use the word "crap" in a sentence like this, especially when I'm asking for help from a total stranger such as yourself. It's rude, obviously I know now not to do something like download something like that to my computer. It's not the difficult to figure out, and obviously I'm suffering the consequences for it now. So are you planning on helping me? Or should I not reply to your next reply if it has the word "crap" in it? I'm sure this whole discussion board was created to be used in a professional way, which is how I would like to keep my responses.

Why PC Companion doesn't support SMS backup?

Hi!
Why PC Companion doesn't support SMS backup?
So clear to need it as a base features
May be it has a recommended third party software?

Alternatives on How to backup Xperias
http://talk.sonymobile.com/thread/36355
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Q10 does not copy entire BBM chat text

My previous three BB's all copied the entire BBM Chat text when you selected menu option COPY CHAT. My new Blackberry Q10 does not copy the entire text of the BBM chat (meaning all the chat history back to the beginning of that chat conversation).   It is only copying about 8 messages worth (even though I have many days of chat in the full chat history).
Why is this? Any clues?   I restarted my phone in case it changed something, but no luck, It still only copies a small portion of the chat conversation.   - and given there are hundreds of individual messages, I dont want to copy each message one by one.
thank you for anyone who can help.
regards
drlsmg

Is the chat available on screen to read, that which you are attempting to email?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Transfer BBM Chats to new Device

Hi,
I am trying to transfer my BBM Chat History from my old Z10 to a new Classic. I have followed every resource I can find, especially from CrackBerry. No Luck.
I have backed up my BBM chat history fromthe Z10, but can't restore it onto my Classic.
Please help. I have chats that I really cherish and want to transfer onto my new Classic.
I didn't expect to have a "classic" phone issue where every time we transfer something we lose all text/contacts/information. If text messages can get transfered, why can't BBM chat history?
Thanks,
TrDxIt

BBM for BlackBerry 10, Android, iOS and Windows Phone does not support transferring individual BBM chat history between devices. The only conversations that transfer when switching devices are BBM Group conversations.
BBM for BlackBerry OS does save the individual chat history to the device memory which can be found at /home/user/im/BlackBerry Messenger/history/
BBM for BlackBerry 10, Android, iOS and Windows Phone does not save the BBM chat history is a accessible location.
For more detail about BBM Chat History check out this post I put together last year > How to save precious moments using BBM Chat History.
Obviously you would like support for transferring BBM Chat History so I’ll pass along your feedback for future consideration.
Thanks
Did someone help you? Click Like! Did a post solve your issue? Click Accept as Solution!
Follow me on Twitter or Google+ and subscribe to the Inside BlackBerry Help Blog

How to save bbm chat history & sms to PC

Hi there,
How do you save your bbm chat history and sms's to PC? Any help would be much appreciated. Thanks!

jhayden wrote:
Is there a way to set it up so that a copy of every BBM message I send and receive gets sent to my PC or email or somewhere online so I can access them? I do not want to have to hook up my phone to my laptop to do this, however. Anyway of real-time wirelessly synching my BBM to my laptop.
No, not wirelessly without backing up to the PC.
You will need the BlackBerry Desktop Software to do that.
Download it here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Once you backup, you can export the backup file to a CSV database using free PC software MagicBerry by Menastep.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BBM Chat History Gone

Hi,
I have recently bought a Blackberry Curve and have been using bbm on it, but I have noticed that some of my chat history goes away as I use it more, and I don't know how to view it. My chat history is saved on the media card, but I can't view it on the phone. Are the earlier messages gone forever? Some were very important and I cannot find them. Please reply soon.

Hey bflogan,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
BBM™ chat history is saved on the media card and not the backup IPD file. In BBM press the Menu>Options and scroll down to Save Chat History and choose media card.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

BBM chat is acting WEIRD and it is VERY FRUSTRATING

hello there,
it seems that for some reason with a specific person that i talk to, whenever i open up a chat with them it goes to the very top of the chat (and seems to not go to the very beginning of our chat history might i add).
this has made it very frustrating and difficult to have a conversation with my friend and girlfriend. i literally have to always get out of the chat, click back in, get out of the chat, click back in....just to see what they or i wrote
is this a bug? is there a fix? it seems to be happening with those that i am talking with a lot and have a huge history with.
please advise asap as my whole social experience right now is driving me up the wall and making communicating with my loved ones increasingly difficult
thank you

Hey raysai,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
What version of BlackBerry 10 are you currently using? This can be found by going to Settings>About. Also if you end the BBM chat and start a fresh chat with the contact, does the issue come back? Do you find this is happening with a days worth of history or a weeks worth of history?
I look forward to your reply.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Why my iCloud backup doesn't download pictures in my Camera Roll ?

everything is in the title,
my iCloud backup doesn't work perfectely, i m about to lose one year of pictures and videos. I'm a little bit upset to have paid 80 dollars for a service which doesn't work. should i ask for to be reimbursed ?
The backup was working well until the part where my iphone just restart. The applications are downloading and some of them not, those who cannot be installed on the iphone just disappear.
Then my Cameral roll is telling me that I have 1 pictures on 6372.... but nothing happens then. i'm waiting to get all the pictures, but it stuck somewhere. i have the icon which informed that's the downloading is in process... but no pictures appears...
have you got any idea to help me ?
would it be possible that iOs6 could resolve this problem, and then could download all my pictures and video ?
I would love to see back my pictures....
Sincerely,
Pierre

So we should have an reimbursement if this service hasn't got a proof of stability ? i have got many friends who is working for newspapers, that would be a good paper to writte about this service. I'm sure i'm not the only to get this horrible failure. Many bloggers would be interedsted about it. When a service isn't secure, what's the matter to make money with it...
I called the apple support and they only told me, ho that must be a corrupted backup. Well, i guess my two last backup are corrupted too. short sentences. I m an apple user for many things, nothing happened to me for many years except this probleme 2 days ago.
I'm upset about spending 80dollards to get nothing back !
will it be possible to get a call with an apple support team in order to have a copy of my icloud account ?
i'm sure it's possible because Police has the right to do it and force apple to get data back, am i right about it ?
is anyone know how to get these data from icloud without using an iphone ? i'm very very interested about that, i could pay for it.
is a start up wants to make something about it, i'm approximately sure it will make a lot of money.
i hope this message will help the other who will get the same problem as me. I hope the apple will read this message.
Sincerely,

HT4009 IX have an iPad version 4.3 and I had instagram install, like I was having problem I uninstalled it, but now I can't install it again, because my iPad doesn't support the new version, is there a way that I can download instagram for this iPad?

I have an iPad version 4.3 and I had instagram install, like I was having problem I uninstalled it, but now I can't install it again, because my iPad doesn't support the new version, is there a way that I can download instagram for this iPad?

Update your iOS.
If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1.3. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
Tip 2 - If you're updating via wifi, place your iPad close to your router to preclude getting a corrupted download.
 Cheers, Tom

Backup doesn't support bbm chat conversations

Similar Messages

Maybe you are looking for