Backup fail? factory reset? HELP!?

Hi all,
I had to do a factory reset today so I did a backup beforehand. I did the reset to "as a new phone" then I did a second restore "from backup".
Problem is that my backup couldnt have worked and I have 2 phone numbers and a random collection of photos that are downloading from iCloud (not from backup)
I am devastated to loose me photos and its a real pain to loose my numbers, is there anything that I can do? I really dont know what happened, the backup I supposedly did isnt even showing up in the list but there are other backups from different times (all today after the backup I did manualy) but none seem to be complete?
Thanks all,
Kelly

However, if you synced after restoring you overwrote the previous backup.
If you look in iTunes on the iPhone summary page it should list your last backups to iCloud and your computer. What does it show?
If you see a current iCloud backup listed you can restore it by going to Settings/General/Reset - Erase all content and settings. When that completes (it should only take a few seconds) you will be prompted to restore an iCloud backup.

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