Backup failed with a non-descript error and 4.5 upgrade fails with fatal error

couldn't backup, somewhere in the middle of profiles the backup bombed each time, couldn't upgrade from 4.3. to 4.5 and browser application stopped working complaining about no service or something. it briefly worked after that, and than stopped again, so that all browser based apps just give a white screen that says blackberry.
took it to the verizon store, they couldn't figure it out either and they couldn't get through to their tech support.
did a complete wipe of it, redownloaded 4.6 desktop software, and it still won't upgrade from 4.3 (which is what reappeared after the complete wipe). interestingly a bunch of my apps all reappeared so it must have backed up/synched my applications.
lost all my contacts, but at least it is working again. not sure that I want it anymore if it won't upgrade from the O/S anyway.
i know i can't get any help because it doesn't give any useful error messages, but I just want to complain about this brand new 8330. the second in a month. the first had a microphone problem that required a new device on day 2.

yes , i am using symantec netbackup,
but every thing is fine from their side as well(settings).
i have reinstalled the client as well.
it runs for 1 hr and then it throws error.
yesterday i scheduled two backup at two different time(at the interval of 1 hr) but they both failed (struck) at the exact same time(even seconds were same).
So what do you say??

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Backup failed with a non-descript error and 4.5 upgrade fails with fatal error

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