Backup frustration

My iCloud backup will not work.  Neither automatic nor manual backups succeed, despite a hard reset, and turning off all application backups.  Any thoughts?

Try deleting your last backup and trying again.  If that fails, You may have an app that is preventing the backup from succeeding.  To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off and try backing up again.  If it succeeds, then one of your apps is preventing the backup and you'll have to located by process of elimination. Turn a number of your apps to Off and try backing up again.  If it succeeds, turn some more apps to On then try again; repeat this process until it fails.  Eventually you'll be able to locate the offending app and exclude it from your backup if that's the problem.  Also see http://support.apple.com/kb/TS3992.

Similar Messages

  • I have iphone 5S after update of 8.0 and 8.0.2 t consume battery very much( only 3 hrs backup). Plz give some solution.Now i am going frustrated from Apple

    I have iphone 5S after update of 8.0 and 8.0.2 t consume battery very much( only 3 hrs backup). Plz give some solution.Now i am going frustrated from Apple

    I'm not sure, but I know it's not recommended to upgrade to iOS 8 on anything older than an iPhone 5. I only lost my music playlists and music that was on my phone, but that music is also on my iTunes, not the playlists though, and I don't want to go through ALL my iTunes library to fix it either... But it seems I don't have a choice right now.
    Whatever you do, do NOT upgrade to iCloud Drive, keep iCloud till OS X Yosemite comes out, if your computer is a Mac. I also just noticed that all my documents on my phone are gone from Pages, BUT if I go on the iCloud website they are still there. Hopefully it will all work itself out when I can update my macbook pro to OS X Yosemite.
    If you backed up your phone and all your purchases off your iPhone prior to trying to upgrade you should be fine... But I'm not even remotely sure.

  • "Itunes could not backup iphone because an error occurred." Almost breaking my teeth with frustration. What are some more obscure fix suggestions?

    I want to backup my 4S. Last was in November and I have things since that I don't want to lose (text messages, notes, appointments and contacts).
    I have tried every. single. thing. apple. suggests. Scoured net looking for other suggestions. They don't work either.
    Whatever I try, it runs a few steps then says "iTunes could not backup the iPhone because an error occurred"
    Phone iOS 6.0.1
    MacbookPro OS X 10.6.8
    On phone:
    Deleted all apps.
    Deleted all music.
    Even deleted all music on iTunes downloaded since last successful backup in case there was a corrupted song.
    Macbook pro up to date.
    iOS on phone up to date - updated it through wifi.
    iTunes up to date.
    Antivirus up to date.
    Time/date both auto.
    Reset computer.
    Reset phone.
    Used different cable (not that I think that would've done anything anyway)
    Won't backup to iCloud.
    Won't backup to another computer.
    Won't let me encrypt backup (it wasn't previously)
    Wiping it completely might help but as I said, I want the data from the last month!! If restoring must be done, is there any way I can retrieve the data?
    May not want to wipe it but I tell you I'm damned near ready to break it...
    HELP. PLEASE!

    I just attempted to back up to iCloud... failed. Everything else is backed up to my computer. I am also linked to Microsoft Exchange through my job for important client contacts. I have information written on the "notes" section for a lot of my contacts. Do think that will be deleted? I can always connect my contacts from work to my phone but I'm more concerned about the notes in each contact. SO FRUSTRATING. Am I at the point to do a complete restore???
    I also just tried another suggestion that shrunk my "other" folder to 4.77g. I think that's still a large file if it holds corrupted data.
    Again,
    Thank you for quick response!
    Shrinking the "other" folder:
    1-  Held the power and home button down for approximately 6 sec, NO MORE THAN THAT otherwise it wil go to DFU mode. It will power itself off.
    2-  Power it back on.
    3-  Then connect the device directly to your computer and "sync"
    This reduced my "other" file by 1.5g. Maybe more for others.

  • TS3992 My iPad hasn't backed up to iCloud for 2 weeks so I've connected it to my laptop and it still won't backup and this is AFTER I paid for extra iCloud storage. I'm so frustrated because it keeps saying back-up failed but I don't know why.

    My iPad hasn't backed up to iCloud for 2 weeks after repeated attempts even AFTER I paid extra for more iCloud storage. I've connected it to my laptop and it still won't backup. I'm so frustrated because it keeps saying back-up failed but I don't know why. Please help, thanks!

    To back up to your computer, right-click on the name of your iPad on the left side of iTunes and click Back Up.  (If running iTunes 11, first go to View>Show Sidebar.)
    To get your iPad to back up to iCloud again, try deleting your last backup (if you have one) by turning off iCloud Backup in Settings>iCloud>Storage & Backup, then tap Manage Storage, swipe across your backup and tap Delete, then go back and turn iCloud Backup back on again.  If it still won't back up, you may have an app that is preventing the backup from succeeding.  To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again.  If it succeeds, then the camera roll and/or one of your apps is preventing the backup and you'll have to located by process of elimination. Turn the camera roll On and try backing up again.  If it succeeds, turn some of your apps to On and try backing up again.  If it succeeds again, turn some more apps to On then try again; repeat this process until it fails.  Eventually you'll be able to locate the problem app and exclude it from your backup.
    If it still won't back up you may have network issues connecting to the iCloud server.  Solutions to that include power-cycling your wireless router (unplugging it for 15 seconds, then plugging it back in), resetting network settings on your phone (in Settings>General>Reset), updating the firmware on your router, and changing the router's DNS settings to use Google's public DNS (see https://developers.google.com/speed/public-dns/docs/using).

  • My internet is only connecting when the time capsule is performing a backup how can I fix this? I use the wireless for my computer and not connecting is frustrating.

    The airport time capsule 2TB is only connecting to the web when performing a backup, it just started doing this how do I fix it?

    That is a weird one.. never heard of it drop out except doing backups.
    Reset the TC to factory settings.
    The Factory Reset universal
    Unplug your TC/AE. Hold in reset. and power the TC/AE back on..  all without releasing reset and keep holding in for about 10sec. The time is not important.. it is the front LED rapid flashing that indicates you are in factory mode.
    Release reset.
    If it doesn’t flash rapidly you have released reset at some point and try again.
    Be Gentle! Feel the switch click on. It has a positive feel..  add no more pressure after that.
    TC/AE will reboot after a couple of minutes with default factory settings and will wipe out previous configurations.
    No files are deleted on the hard disk.. No reset of the TC deletes files.. to do that you use erase from the airport utility.
    Redo the setup with all short names no spaces and pure alphanumeric.
    It should then work fine.. but I need more info if you still have problems.
    What modem? Is it a router?
    How is the TC connected?
    Is the computer running Mavericks?

  • I am trying to update my iPad to ios5 but backup never completes even after 24 hours attached to iTunes? Frustrated. Any ideas?

    Trying to back up ipad in order to upgrade to ios5. I have connected for over 24 hours and shows it is working but never completes. Don't know what to do. Any ideas?

    Temporarily disable your firewall and security software and see if that helps.

  • I have a new computer . . have signed out of all other computers . .. one is dead . . .the other is a backup.  These are the error messages I am received . . rather frustrated

    Adobe Bridge CC 6.0.1 Update
    There was an error installing this update. Please quit and try again later. Error Code: U44M1I210
    Adobe Photoshop 14.2.1
    There was an error installing this update. Please quit and try again later. Error Code: U44M1I210

    Follow the steps in wjosten's post here: https://discussions.apple.com/message/13356770#13356770 (for Windows, substitute Outlook in step 2).

  • How do you stop Mountain Lion from making endless copies and backups of everything?!

    I already have a similar topic on this when I needed to figure out how to stop Mountain Lion from making endless copies of my text edit files and I was going to try the disabling of it that someone in that thread suggested, but I can't find where the Versions backups are being stored.
    Anyway, tonight I cam across a new problem, when I went into "about this Mac" and looked at my Storage, I had almost 1gb of data in the "backups" section. I just happened to have Finder open when I went into the Time Machine in the status bar and when it entered Time Machine, I had dozens of copies of my desktop. Thing is, I don't have my Time Machine hard drive connected and I don't have a Time Capsule router/hard drive. And don't give me this garbage about how "It's not real backups, it's just a snapshot" or whatever, because the ONLY things that I have stored on my computer that I have altered since I got mountain lion is two Text Edit files and the Finder Desktop (and yes, I have checked almost all the programs I use, and of the things that Time Machine will open in, those are the only things that have backups listed that I can access) and almost 1gb is being taken up completely needlessly with the computer backing up things onto itself. Obviously these are more than just snapshots and are obviously the real files because after throwing EVERYTHING on my desktop into a file, that file is only 3.8mb in size, so that almost 1GB in backups is coming from SOMEWHERE.
    The solution I aluded to in my first sentence also depends on going into the Terminal to make each individual app stop auto saving Versions, however, since my desktop is being backed up, there's no program to stop Mountain Lion from doing that.
    Can anyone help me figure out how to make it stop backing up? Seriously, almost 1 gb is being totally wasted on a series of desktop items that are 3.8mb in size, one Text Edit file that is 250kb in size, and another text edit file that is 41kb in size. What person in Apple would possibly have thought this endless backing up of files onto the main hard drive would have been a good idea? So in a year if I did nothing but go on the internet, save one picture to one file on my desktop and did nothing else with my computer, would I have 200 gb of desktop backups that the computer saved onto itself? Are you kidding me? OR failing that, can anyone tell me how to find this damned backup file and delete it? I'm not an idiot, I know how to plug in a hard drive or flash drive and backup my information, I don't need my computer to be making hundreds of copies of every single file on my computer that I change slightly onto itself that not only needlessly eats up it's own space, but if the hard drive died, all those "backups" would be gone too because it wrote the backups to itself.
    I am so frustrated by this totally ridiculous and wasteful "feature" they put in, it does nothing but waste hard drive space with it's hundreds of copies of everything you alter slightly. And I am absolutely not starting any video editing projects until I figure out how to turn this off. If around 4mb of total text and desktop backups add up to almost 1gb in a few weeks, what the heck is a video editing project going to end up in with size? Am I the only one completely flustered by this ridiculousness? Is there any point in writing into Apple to complain or are they just going to say "No, we're brilliant, we think this is an amazing feature so you just have to deal iwth it and when your hardd drive fills up, too bad, jerk!"?? Help! Thanks!

    Well as I pointed out in my post, "Sadly, my Text Edit documents are still all there, every single time I opened them and made a small change, there is another copy stretching all the way back to the day I installed Mountain Lion." so if you can explain to me how July 26 - Aug 16 is a week, I will concede that it is a good idea. Short of that, no I have been capable of making my own backups since I was 16 years old (16 years ago) I don't need my computer to endlessly do it for me in a way I am completely unable to shut off. That's what I have external hard drives, flash drives, a DVD burner, Drop Box, E-mail (as in emailing copies to myself) and icloud for. If I am doing something and I don't have access to a single one of those options, I don't know why I brought my computer with me in the first place. And I don't see how you can say it's an illusory gain in disk space, hundreds of copies of text documents, garageband files, Final Cut files, Motion Files and basically any program that makes files onto my comptuer that I can myself make incremental changes to, those all need to be stored somehow. Again, if you can explain to me how July 26 - Aug 16 is a week, I will agree with you that that is a good thing because IF it only saved for a week, it wouldn't be an issue. Sadly, no matter how many links you post, I still have text edit backups stretching from today back to July 26. They're not going away and I have no reason to beleive any other file I edit is going to go away either since they haven't been. They're all there eating up HD space and this imaginary "week" limit is simply not coming into effect. I hate it and there needs to be a simple way to simply shut it off. I didn't spend hundreds of dollars on external drives just for my main hard drive to be filled up with hundreds un useless, undeletable backups of stuff I already have backed up.

  • Can't fully restore my Time Machine/Time Capsule Backup to my newly-wiped SSD/HDD

    On receiving my leased, Bootcamp-enabled MacBook Pro, I saw that there were no installation discs for Windows or OSX, and that there were 2 partitions (or so I thought) for Mac and Windows: 375GB each. As I produce music using software in both OSs, I wanted to create a 185GB FAT-32 partition to store my sound samples, projects etc. I attempted to create this partition by resizing (halving) my Bootcamp partition in OSX Disc Utility. The first time I attempted it, resizing was possible, but after the new partition was created, I had problems booting and so had to edit my GPT in order to boot again. Once ‘fixed,’ (by deleting the new partition) I couldn’t resize the Bootcamp partition to fill the 185GB gap, and that 185GB was ‘lost.’ The Bootcamp partition was 375GB but its used space + free space added up to 190GB
    So the other day, I tried to follow what I thought was a more logical approach, which I was *sure* would work. My plan was to:
    Use Windows Backup (and/or Clonezilla, or Disk Utility) to store an image of my Windows partition.
    Uninstall/wipe the Windows partition using BootCamp Assistant, creating 1 big OSX partition
    Use BootCamp Assistant to re-partition the HDD for Windows, OSX and ‘shared,’ and then re-install Windows, leaving 175GB for shared music production files
    Restore the image/backups (approx 70GB) and carry on as before.
    During the process, I deemed that this wasn't possible on my system for a variety of reasons: My laptop already had 4 partitions (Windows Recovery, Bootcamp/Windows, Mac Recovery HD, and Mac) and my understanding is that the MBR of my SSD only supports 4 partitions in its Bootcamp + OSX-compatible state. I have never got this '5 partition' strategy working.
    I was unable to restore my Windows partition after re-installing Windows via Bootcamp. As a solution, I then decided to wipe the OSX partition (at that point the only 'visible' partition on the disk) and in-place re-install Mac OS X, with a view to installing Windows after OSX.
    Once I wiped my hard drive, however, restoring my files and settings, didn't work as expected. Time Machine backups etc were inaccessible after a normal re-install. Re-installing with file transfer at setup froze at the 10% mark, with an estimated 200 hrs to go. The option to try a full-system restore via Time Machine is greyed-out. Even the Migration Assistant failed at a similar point. On the occasions where it claimed to complete successful (most recent situation) it seemed to neglect files, etc., and I'm now stuck at this stage.
    I can view files/backups in Time Machine but I can't completely restore my computer to the state it was on 18th May...and 11 days without a fully-functioning laptop is really annoying. I wasn't able to ‘clean’ *or* ‘in-place’ re-install OSX using my existing settings and so I'm frustrated that Time Machine isn't a flawless backup & restore process. Migration Assistant didn’t transfer everything. Can I get things back to the way they were?
    Things that haven’t restored correctly:
    None of my icon customisations at the top of the screen were there (DropBox, Evernote, Google Drive, Kuvva, the way battery icon was displayed
    Safari: Top Sites, History, Plugins
    Logic Pro: Downloaded sounds, presets (10+GB), recent items, plugin settings/AU manager
    Mail: Settings (and I’m assuming, the downloaded/cached mail: 7GB)
    Trash can: Empty
    All recent item lists apart from cloud-based services like Evernote, Notes, contacts
    iTunes library
    Dock view and settings
    Settings for most programs
    And I'm sure there are more!

    Thanks Pondini; I'd hoped you'd reply. I'm still getting used to this tech, no can't even quote here.
    Pondini wrote:
    AkaraE wrote:
    Time Machine backups etc were inaccessible after a normal re-install.
    If you mean you installed OSX and created a user account, then couldn't find the backups, that's because they're treated as being from a different disk, until you either transfer your data or do a manual "associatedisk".  See the blue box in Time Machine - Frequently Asked Question #19 for details.
    Yet to try the associatedisk...didn't realise this was possible until reading your guides. The explanation makes sense now. On installing OSX it said transfers were possible after installation, so I put off transferring as the first 'restore' had frozen on 10%, thinking I'd do it afterwards.
    Re-installing with file transfer at setup froze at the 10% mark, with an estimated 200 hrs to go
    That sounds like damaged/corrupted backups. Try to Repair them, per #A5 in Time Machine - Troubleshooting.
    Yet to try...didn't realise this was possible until reading your guides
    The option to try a full-system restore via Time Machine is greyed-out.
    You mean, on the Mac OS X Utilities menu on the Recovery HD?  I've never heard of that.  That should always be selectable, so you can specify where the backups you want are located.  Nothing happens when you click it?  Can you click the other options there?
    Even the Migration Assistant failed at a similar point. On the occasions where it claimed to complete successful (most recent situation) it seemed to neglect files, etc., and I'm now stuck at this stage.
    Also sounds like directory or file problems on the backups.
    This is just when I go into Time Machine/Star Wars. I can't just go to the latest backup and click "Restore" (which I assume would just restore my whole computer/HDD, although I have no experience in this). I can only select files and restore them individually. 
    Time Machine isn't a flawless backup & restore process.
    There has never been any such thing.
    I bought into the Time Machine 'hype' and thought it was an easy and reliable tool, but was a lot more difficult to do a full restore than I thought. 
    Trash can: Empty
    Correct.  Time Machine (like most backup apps) don't back up trash.
    All the rest should have been backed-up and restored.  Do you see them in the backups?  What, if anything, was excluded from being backed-up?
    As a non-native Mac user, I'm not sure where all these things are stored...perhaps in Library? I think that not having the full hard-drive just restore annoyed me...I felt that backing up my whole hard drive every hour should've allowed me to restore everything to as it was without a hitch, and when it didn't work I just tried a few things before posting on here.
    If repairing the backups finds and fixes things, you might want to try again.
    Gonna try now
    If not, and if you can see the missing items via the Time Machine browser (the "Star Wars" display), you should be able to restore them selectively.

  • HT1175 Time Machine wants to start with a new, full backup instead of using the existing one

    Hi, my Time Machine wants to start a new, full backup, instead of continuing with the existing one on the time Capsule.
    Looking a the Troubleshooting guide, I've found the following piece of info, which is, as 99% of the times with the troubleshooting guides, totally useless to resolve my problem...
    Message: Time Machine starts a new, full backup instead of a smaller incremental backup
    There are three reasons why this may occur:
    You performed a full restore.
    Your Computer Name (in Sharing preferences) was changed--when this happens, Time Machine will perform a full backup on its next scheduled backup time.
    If you have had a hardware repair recently, contact the Apple Authorized Service Provider or Apple Retail Store that performed your repair. In the meantime, you can still browse and recover previous backups by right-clicking or Control-clicking the Time Machine Dock icon, and choosing "Browse Other Time Machine disks" from the contextual menu.
    It should be noted (hence the uselessness of the guide) that:
    -I haven't performed ANY full restore
    - I havent changed my computer name
    - My computer has not had ANY repair, much less a hardware repair. Neither recently, nor in the 9 months I've owned it.
    Which puts me back to square one, with the marginal improvement that now I have a way of browsing my old backups.
    In the event I decide to start all over again, will there be a way for me to "sew" the two backup files?
    Or will I always have to go the silly way around?
    Anybody has any idea?
    Thank you for your time (machine/capsule, your choice;-)

    Hi John,
    no, that doesn't have anything to do with my problem.
    Just look at the image below.
    Time Machine thinks that the disk I've always used to do my backups has none of them.
    If I open the disk with Finder, obviously they are where they should be.
    It is even possible to navigate them as per the instruction reported above, but even following Pondini's advice #s B5 and B6 (which are more applicable to my problem) didn't solve the problem.
    Actually, not being a coder, I'm always scared of doing more damage than good when I have a Terminal window open.
    My question is: how is it possible that Apple hasn't thought of some kind of user command to tell the idiotic Time Machine software that a hard disk backup is a hard disk backup, no matter what?
    Estremely frustrating and annoying: I'm wasting HOURS in trying to find a solution to a problem that should not have arisen in the first place...
    Have a nice weekend
    Antonio

  • I did a backup on my iPod touch and it said it worked...but now it won't let me access anything and says "iTunes has detected an iPod in recovery mode.  You must restore this IPod before it can be used."  I will lose all my videos and pics if I do that

    I did a backup on my iPod touch last night and it said it worked...I wanted to make sure my 1100 pictures and videos, mostly of my son, were safe since we rarely use the iPod touch anymore since we bought an iPad...I can't find them or I have no idea how to access them...I do not have a MAC...I have an HP computer with windows...
    Now when I try to use my iTunes a message comes up that says my iPod is on recovery mode and has to do a restore to use my iTunes again...so when u click on that it states that pushing that button will restore my iPod touch to its factory settings...which means I will lose all my data...which I CANNOT do bc the videos of my son are some of his first words, first giggles, etc. 
    Now my iPod is stuck on a screen with a picture of a USB cord and an iTunes icon... and holding the power and push buttons down at the same time does nothing except bring up the apple icon for a moment and then it goes right back to the USB and iTunes icon
    When I called Apple they said in order to talk to tech support I had to pay a fee of 19 dollars...which I think is kind of crap...I paid over 300 dollars for this and all I want is somebody to help me access my pics...I have done nothing wrong...this iPod was never dropped and never broke...I did the backup like I was supposed to and now I have an IPod touch that does nothing, and if my library of pics and videos are on my computer, I have no clue where or how to view them or back them up onto DVD....
    I'm very upset and frustrated...please help!!!

    You should really read the manual.
    "How do you restore from backup? "
    Restore.  When given the choice, choose to use backup.
    "And how can I check to see if the pics and videos are on my computer somewhere first??"
    They would only be where you put them.  What program did you use to import them?  Pics/vids taken with ipod are not part of the sync process at all.  You should be importing them just as you would with any digital camera.
    If you did not import them, then they are not on your computer.

  • How do I restore an old Iphone 3gs backup if it does not appear in the "restore backup" drop-down list?

    Hi
    Last night I tried to install ios 6.1.2. The install failed. I tried again and this time it recommended restoring the phone - I agreed and it worked, but after the restore was completed, I could not get out of the set-up assistant screens on the phone. It kept saying either connect to Itunes, or connected to Itunes - there was no conclusion of the set-up process.
    So again I chose to restore the phone - this time I got through the process and asked it to restore my last back up. It did so, but it turns out the back-up is empty. Looking at the time of the back-up, I think what happened is the phone  synced while it was stuck in the set-up assistant, and the old backup with all my data was overwritten with a new empty back up.
    If I use windows explorer I can see a back-up set from earlier in the evening that should contain all my data (6pm)  but when I look in iTunes that backup set is not available for selection in the "restore back-up" drop down list. Perhaps its only a partially completed backup, but at 1.55gb it sure contains a lot of valuable data. How can I make iTunes see or use the 6pm backup set?

    yes - sadly I think that's what happened. As the phone was connected, it was syncing and backing up automatically while I tried to complete the set-up process. So an empty back-up overwrote the full one. But the full back up is still there in the application data files - it must have done a back-up automatically before it restored the phone. So why can't I see it and use it in iTunes? Very frustrating!

  • I have both my iPhone and iPad backing up via iCloud, but they are not sharing the information between devices ie if I purchase an app on one it does not transfer to the other although the backup is successful via iCloud.

    I have both my iPhone and iPad backing up via iCloud but the data is not being shared between the devices. When I backup it appears to be working as there are no error messages but the data is not shared between each. Any help would be great as this is very frustrating.

    Backing up to icloud is not the same as syncing data between devices.  Go to
    Settings>Store.  Turn on the automatic downloads that you want on that screen.
    Settings>iCloud.  Turn on the features you want to sync between devices.

  • Can't revert to ical backup  database

    I backed up my ical database, when I tried to open it up again it on a different computer it doesn't open up. It gives me a massage Revert failed.
    I've started to save my address book on a yearly bases and i need to look up appointment from last year. this is very important for my work...and i'm very frustrated...XXX

    I do not know if current iCal will open older iCal files. iCal comes with the OS, so I don't think there is a trial version you can try. How large is the backup file and will it drag to an outgoing email message? Try dragging the file over every Application you have. There is little chance, but perhaps something you have will open it enough to read the data.

  • My 5th generation iPod touch is not loading music copied from cd's.  Restore only temporarily works and backup erased them from the iPod (with tech support watching).

    I have had my iPod touch for only 3 weeks and it keeps removing the audio files from cd's that I have ripped to my iTunes library whenever I sync it to my computer.  I don't have an issue with purchased material through iTunes just music files from my cd's.
    I am frustrated and here is why:
    First issue I had was the day it was purchased.  That was fixed with help from tech support. I had to restore it to the factory settings and it downloaded all the music just fine.  However...
    A week later I purchased some songs on iTunes and proceeded to sync my iPod to get the new songs on it.  Well, a great purge began of the cd files for the first time.  I had to again restore the iPod to factory settings, go through the whole process of setting up again, and it downloaded all my music. Another week goes by.....
    I go to listen to my iPod yesterday at the gym and all the cd files are gone again.  I haven't synced it in a week and I don't have it set to sync over the WiFi.  But, amazingly and miraculously, the 3 songs I purchased appeared on the iPod without syncing at all. Strange, so I go online to chat with support and:
    He says to restore the settings.  I told him I was going to have to do it for a 3rd time in 3 weeks for the same issue? So we try doing a backup.
    The backup didn't work and he got to watch on my screen the audio files listed as being on my iPod (all songs show but only purchase play mind you) go from the total to just the total of the one's purchased.  I get an "oh my."
    I am then told to uninstall iTunes and all related Apple software and that should fix it.  If not I should contact them again.
    Well, that didn't work so after work it's again having them attempt to help me "fix" my issue.  This has to be a software issue with iTunes. 
    This is a ridiculous issue and shouldn't be so hard to fix.
    Who can tell me how to fix this properly so I don't have to reset my iPod every few days or week if I buy something?

    Try DFU mode and then restore               
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    If still problem try on a another computer to help determine if computer or iPod problem.
    The take action accordingly. If iPod then get Apple to exchange it at no cost.

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