Backup gets stuck and never finishes

Every time I try to backup my device, it gets stuck in the same part, at about 95% of completion.
The screen shows the following: Backing up Smart Card Options 1 of 1 Record
Please your help to fix this problem.

arh689429 wrote:
I have the same problem, but mine is more difficult. As soon as my phone is plugged in it automatically begins to back up and does not give me the chance to change the back up options. Therefore it always freezes on smart card options no matter what. Is there a way to disable the desktop manager from automatically running a back up.
Hi and Welcome to the Community!
It sounds like you configured the Desktop Software to automatically conduct a backup and further selected the option to remember your settings so that you would never again be presented with them. As such, you may also need to perform the above...I looked around and could find no setting to change that would enable you to re-configure. Removing and reinstalling the Desktop Software should give you that choice again.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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